I was so optimistic that Spring Dental would be the right choice for my dental provider. They told…read moreme my insurance would be used to cover many of my appointments to keep my co-pay low. Over and over again, I received poor service and false information. During my first appointment, it was recommended I get impressions and a dental mouth guard to prevent my teeth from grinding. I went in for impressions early in the morning, and was told the guard would be ready in a few short weeks. I was then contacted saying "The impressions weren't strong enough; we need you to come back and get them again." I understand these things happen, so I told my job I had to miss an hour of work the next day, and got the impressions again. When I left, they told me the bill was $796.00. I asked if this was what was owed before or after insurance. They told me if I paid 50% of the bill, they would contact my insurance and follow up with me to settle the rest. Not only was I never contacted (and I'm assuming neither was my insurance provider), but I was sent multiple letters each month during the holiday season telling me I needed to pay the remaining $398.00. When I went in to ask/settle the balance, they told me I had to pay interest. Keep in mind, they never honored what they told me about my insurance covering the cost, that they would contact my insurance, or that they would follow up with me. I caution anyone from trusting Spring Dental as I did. It was worth it to me to end my services with them just a few months after starting due to their dishonesty.

I went for a cleaning and gave my dental insurance info and was never informed that they were out…read moreof network. They took all kids of X-rays which totaled over 200.00 which I had to pay out of pocket for. Then I found a new dentist and went to have those expensive X-rays that I had paid for sent to the new dentist. Only one panorama X-ray was sent. I had to have all new X-rays done and my over 200.00 was completely wasted!

*****Update****** I had to take some time to calm down…read morebefore writing this. I am still very upset, but I will never support this business again and I highly recommend you get a second opinion before having your child seen at this office. What is done can not be undone, and I feel like a have let down my oldest by letting them treat his dental issues. My 6 year old was seen at the racine office and had all but 4 of his teeth capped. A few months later he started getting abscesses above one tooth and getting in to have someone see him and schedule something was about impossible. No one even offered to give us antibiotics for the very obvious infection. We were scheduled for the tooth to be pulled and then told it couldn't be done and then sent to the brown deer office who didn't even want to see him. They finally pulled the infected tooth under nitrous but made my 6 year old go into the room by himself. He came out tears rolling down his face and so upset. Meanwhile I was also seeing their offices about my 2 year old that has the same poor genetics when it comes to teeth, the Dr at racine set up a plan of care for him to get several caps as well, but no one would call us back. I finally spoke to someone at brown deer while my older son was being seen and was told that the drs there would not see him. I was told to call my insurance and harass them untill they would send me somewhere else. This led me to the kenosha health department. They were not able to recommend us to anyone because tooth town is literally the only one that takes the ppo we had. The entire office was shocked that the only option we were given for the 2 year olds minor cavities was caps. But they became very concerned when my 6 year old told him about his robot mouth they gave him. Please parents.... get a second opinion... switch your ppo.... do whatever you must to not make the same mistake I did. ***end update**** I was very concerned after seeing some reviews, but Dr K and the staff at tooth town were amazing! Very clean, well kept, up to date equipment. They were gentle spoken and kind to my 5 year old. I was presently suprises

Absolute waste of time and money. Waited 70 minutes after my appointment time to be seen. Tooth was…read moreexamined for 30 seconds and I was given a bill. Ridiculous.

If you want a dentist who acts like a used car salesman, go here. They are scammers regarding…read morebilling, upcharges, and add-ons. Unethical as can be and I don't understand why others go there. Seeing their multimillion dollar facility should have been my first clue.

Doctors were excellent! It was the office manager who honestly I'm surprised they even still let…read moreanswer the phones. She has no idea what she is doing and had scheduled my kids for the wrong things. All because she got confused by their names. Even though one child was a girl and the other a boy and I explained it to her. Her professionalism is poor.

This is a difficult review. the care was great for my children and everyone seemed pretty nice and…read morecareful with what they were doing. However, my wife had called to schedule their appointments MONTHS ago, provided the insurance information to confirm they were in network, and set up the appointments. When I brought them to the clinic, I was told the dentist that they were originally scheduled with had left and they were now out of network. That's remarkably frustrating to hear the day of the appointment. They were new patients so it isn't like they were connected to this dentist in any way, we could've easily gone somewhere else. I *assume* the dentist they were scheduled to see didn't quit the morning of their appointment, so an update would've been welcome.

Awful- my filling is still bothering me . Their estimates were out of whack, (300$ more than…read moreoriginally estimated) cancel appointments after reminding you about the appointment ? I wanted a crown before my 40th birthday - I called to ask about the new price they were giving me and they never called me back and just cancelled. The girls in the office talk crap about customers/patients. You can hear them when you are on the phone swearing and saying ha I'm not calling them back. You have to chase for information. Never again

My fillings hurt and I think I got a infection from it and there closed today I really need them to…read morefix it and I feel like there going to charge me

Dr. Kempinski, his Assistant Kim and Hygienist Jeanine are fabulous! Everyone at this facility has…read morebeen kind and respectful of my concerns during my dental implant. Highly recommend!

As a new patient I filled out all the insurance and health forms when I got there. I was taken for…read morex-rays and went to the desk to schedule the next visit. It was then, after the X-rays, that I was informed that you don't take my insurance. Now I get a bill for $362.80 for x-rays that never should have been taken. I don't think I should be charged for these X-rays because of an employee's failure to do her job and check information submitted.

Excellent service from Shay and Dr. G, never seen my 2 year old son take to strangers so fast! Love…read morethe playroom in the exam area and they were so warm and friendly!! Will definitely be back!

Great people here! I am treated like a person, not a number. My insurance changed, but I'm not…read moregoing anywhere else. Great dental office!

The staff is nice but the practice is x-ray happy....their reliance on xrays makes me concerned for…read morethe quality of examinations and care.

Dr. Maria is caring and skilled. She goes out of her way to see me very soon if needed. I really…read morelike her staff as well, though there were a few bumps a few years ago. Five stars!

Dr. DeRose was very kind. However her dental assistant was extremely unprofessional and rude. She…read moreshould not be assisting, nor should she be in dentistry, or any profession that deals with children or parents. After our son's last procedure that was the last time we took any of our kids there. I was irritated that Dr. DeRose didn't have better control of her assistant and let her assistant talk to us the way she did.

I had the exact experience as David P. After years of no issues at North Bay Dental, now Midwest…read moreDental and a change in hygienists I had "sudden onset" (my words) of pockets in the gums requiring a $800 deep cleaning. I went to another dental clinic in Racine and their exam concluded that there were no issues with my gums. I have left Midwest Dental for another dental practice.

Started out well - with them agreeing to do an emergency crown as a new patient. Upon setting up a…read morenew patient appointment discovered they are a complete money-grab organization. Despite being at a different dentist just 8 months earlier they created a "treatment plan" of a deep cleaning for just an extra $40, 3 crowns and multiple cavities. When I said I was absolutely not getting all that work done, their attitudes changed from pleasant to angry. Still, first step was to schedule a cleaning. When I asked if I could simply get a regular cleaning as I have had for the last 40 years, the answer was no - the "treatment plan" calls for a deep cleaning. I said no and walked on out. Watch your pocketbooks or they will have their hands in it. Oh, and my hubby had an appoint the next day...guess who also needed a "deep cleaning" on his treatment plan and was not able to schedule a regular cleaning. SMH