I used the yelp "get competing quotes" service where you tell yelp what you need and they send it…read moreout for bids. I needed a mobile mechanic to replace a battery in a garage at parents house. Although Blackstone doesn't do mobile service yelp sent the quote request to them. Rather than ignoring it they actually messaged me that they don't do mobile! 99% of businesses would've ignored it but they had the common courtesy to let me know. Respect!

I can't imagine patronizing this business for auto glass replacement. Not only did they require me…read moreto shlep out there for a quote, but the young lady at the register was supercilious and unfriendly, and had the nerve to "require" an address just for a quote. The price, $680 for a Prius windshield, was more than $100 more than Safelite, which has a seamless online booking process, let me know the price immediately, and actually brought a tech out to me. I generally try to root for the small biz but in this case the national chain wins by a landslide.

They did a great job on my Audi. They charge me a very reasonable price much lower than others…read more Their service and communication were good ad well.

They ignore requests for quotes. I asked for one 3 weeks ago and they never even bothered to…read morerespond to me. Why would they bother to even offer quotes on yelp if they just ignore them? I can't say I would recommend them from what I have seen so far.

I recently had the water pump replaced on my vehicle at Luke's Auto Shop. Unfortunately, shortly…read moreafter the repair, I discovered that a coolant hose clamp associated with the water pump had been left improperly installed. This caused coolant to leak into the engine bay and could have led to much more serious engine damage if it hadn't been caught quickly. A mistake like this is concerning because the cooling system is a critical component, and something as basic as verifying that all hose clamps are properly secured should be part of every final inspection before a vehicle is returned to the customer. That said, I also believe it's important to recognize when a business makes a genuine effort to address a problem. Once the issue was brought to the shop's attention, the service manager handled the situation professionally. While the original workmanship issue should not have occurred, he did what he could to make the situation right by listening to my concerns, arranging for the vehicle to be checked over, and working to restore my confidence in the repair. No repair shop is immune to mistakes, but how those mistakes are handled matters. In this case, the initial repair fell short of the standard I expected, but the service manager's professionalism and willingness to stand behind the work improved what could have been a much worse experience. Overall, I hope the shop strengthens its quality-control procedures to ensure critical items like coolant hose connections are verified before vehicles leave the shop. If they do, I believe they can provide a much more consistently positive customer experience.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

My entire family has been coming to Chapin's since before I even had my first car. My dad always…read morehad my sister and I take our cars here from high school on, and now 20 years later, this is absolutely the only place we will go. Andy/Drew is one of the most honest and kind mechanics you will meet. He explains in detail what's going on, his prices are beyond amazing and he treats you with respect. Sometimes females are scared to get lowballed by mechanics, but his entire staff is always kind to everyone. I have no idea what I'll do if they ever leave! Also, a good friend of mine took his car to RJ wheels and they told him that it would be over $700 for the repair. I told him to get another bid on the work, and Chapin's charged $170. You want an honest mechanic? Head to Chapin's.

My glovebox was making an extremely loud revving noise every time I turned on the Heat/AC, and…read morebeing that it's wintertime I knew I had to get this fixed ASAP. I immediately called Andy and explained the situation and he told me it was no big deal, the issue was a simple fix and even explained to me over the phone how to repair it myself! Sure enough, a quick trip to Auto Zone and three simple screw removals later, I had installed a new blower motor and my car was sounding brand new! I can't name one other shop I've ever been to that would've done the same, Andy is the best!

I cannot say enough good things about Streamline Auto. Rob and Kathy went above and beyond for me…read morein a way that is incredibly rare to find these days. I originally came in just to get my AC fixed before a long drive while moving back to Illinois. From the start, Rob was extremely upfront and honest about what the potential costs could be depending on what they found, including possible additional repairs if other issues showed up. I appreciated the transparency immediately. What truly impressed me was what happened next. After pulling my car into the bay, Rob noticed a couple noises and offered to check them out at no extra charge. That extra attention uncovered several issues I never would have known to ask about. Since he knew I was preparing for a long road trip, he took the time to clearly explain what actually needed immediate attention for safety and what could realistically wait until I got home and have my brother, who is a mechanic, take a look. At no point did I feel pressured, upsold, or scared into unnecessary repairs. In fact, their honesty literally saved me over $1,000 in repairs I could safely wait on instead of feeling pressured to do everything immediately. And somehow they still went even further. They topped off my windshield washer fluid, helped fix my car radio by tracking down the security code through Honda, and took care of so many little details that most shops would never bother with. The entire experience felt honest, kind, thorough, and genuinely human. You can tell they truly care about people, not just cars. I will absolutely recommend Streamline Auto to everyone I know in Columbus. Honestly, if I ever need major work done that my brother can't handle, I would seriously consider driving back from Illinois just to have them work on my car again. Thank you again, Rob and Kathy. You made an incredibly stressful moving week so much easier, and I'm genuinely grateful for everything you did. If I could give 10 stars instead of 5, I would.

Great Place to deal with. Rob explained the repairs and shared his knowledge of other things that…read moreneeded attention on my older Chevy Trailblazer. My vehicle was high mileage and needed a lot of new parts that included ball joints, struts and control arms. After the shop completed the work and alignment, my truck feels and drives like new. I will be back and recommend this shop to anyone.

Thomas has now taken care of my car repairs twice. Both times absolutely amazing. Would and do…read morerecommend.

Thomas did an amazing repair on my A/C and gave me a better quote than any other mechanic I asked…read more One mechanic wanted to charge me $1300 for the repair and Thomas explained how much the parts cost (which was less than 1/3 of the quote the other shops gave me) . He was quick with it and honest about it. He even said I could use his quote to get a better deal elsewhere if I didn't want to drive it to him. He got my business right away instead of the other shops. He will forever be the mechanic I go to.

Great communication skills, but overpriced quotes. I ended up having my alternator replaced by…read moreanother mechanic that responded to my request for service, who charged 2 times under the amount this shop quoted.

called in to have axel fixed .. paid $350 cause that was his price gave it before he even started…read morethe work he said was good day took my wheel off and left whole day didn't finish the work... came back next day after doing other jobs didn't want to do work on my car i asked for a refund he ain't wanna do that either so he rushed work on my car broke my spindal , broke control arm told me I would need to replace soon I had a control arm he could just swap out said he ain't have time , broke the seal to the axel and told me he could possibly break it tryna get the axel out beforehand (feel he purposely broke it on purpose) so now it's a transmission problem all the transmission fluid leaked out WASNT NOTHING WRONG WITH TRANSMISSION BEFOREHAND stripped lugs and bolts on my tires now I only have 3 ... had me test drive the car and it broke down didn't continue to repair told me and spouse it wasn't his problem he fixed what he was call for then wanted $100 more for the work really worst experience ever!! I'm looking into suing for my money back but definitely wanted to make people aware of this shady work

Honestly with me. the fact they took care of me and showed me pictures of the problems. Instead of…read morejust changing me is huge.

These guys were incredibly prompt - called for a quote and got it in 5 minutes with an appointment…read morescheduled next day. The technician, Shaun, realized the service asked would be better executed after a tire replacement & showed me exactly what he was seeing + a few other problems. For a lower price than competitors & technicians & representatives who actually care, these guys are probably the best central ohio has to offer in auto service