Tom B. I am Fred Davila's wife. He is the owner of Derry Appliance Repair. I am responding to your poor review of our business. I apologize that our family emergency inconvenienced you. We thought that my mother suffered a stroke because she passed out, fell and hit her head on a granite counter top and suffered a serious brain injury. I was too distraught to drive myself to NY where she was in the ICU unit. Quite honestly, I was not even sure she was going to make it after the first time I saw her. Thankfully, my husband was beside me, exactly where he should have been at that moment. I also apologize that he showed up 1/2 late to your appointment. Fred does his best to give an appointment time, not a span of hours when he will show up. Occasionally, he may be a little late as he will not leave an appointment unless his work is completed. Great service, honesty and respect for your time is what he built his business on. Fred is also very upfront about his initial diagnostic fee of $85.00. That fee is also included in the pricing for the repair had you chosen to have your appliance repaired with him. I apologize again that your initial experience was not to your liking, however, I hope you use our services again so you can see how much we truly do care about our customers. Thank you, Ann Davila. read more

Called many appliance repair companies reviewed on Yelp, Derry Appliance was the only one that responded. I talked with Anne who scheduled Fred to come and take a look at our stove which was taking forever to preheat. Fred came to our home, gave us an upfront price to fix it and went to work. He installed the new igniter and tested the stove three times to make sure it was heating correctly. He also noticed our new fridge and took time to explain how lowering the temp on the freezer and fridge would save money and help the fridge run more efficiently. Fred is very knowledgable about all makes of appliances. If I have any future needs for appliance repairs Derry Appliance will be the first company I would call! read more

Refrigerator stopped working, and we were in a bit of a panic. Based upon Yelp reviews, we left "help!" message at Derry Appliance Repair. We received a call-back within hour, and scheduled appointment the next day. Fred arrived, identified the problem, left and returned later in the day with the needed part. Problem solved. Price was reasonable. Very pleased with entire experience. I would not hesitate to contact Derry Appliance Repair for any appliance issue. read more

This local company is wonderful with their customer service and Fred who does the service of the appliances knows his products. This company is top notch, they do not miss a beat- they are so skilled. I had an oven that two people couldn't tell me if it was any good. Fred went through the oven with me and gave me so much helpful info. They are in this business to be committed to their customers. I'm so happy they were so great, wouldn't go anywhere else. read more

I have never written a review for a service call and I couldn't be more pleased to recommend Derry Appliance Repair! I called to request service for my washing machine and I was promptly called back within the hour and had an appt. scheduled for the next day! Fred came exactly on time and was quick to diagnose and fix the problem! I am very happy to refer him and will certainly be calling him with any future repairs! read more

I recently contacted Fred regarding an issue with our refrigerator. I was very pleased and fortunate that he was able to get out to us within a day. His quick diagnosis and knowledge of how to fix the problem led to a complete and solid repair. I would most certainly contact Fred in the future should the need arise and I would most definitely recommend his services to friends and family. read more

We chose Derry Appliance Repair because of all of good reviews I read about them and we are not disappointed. We called about my refrigerator not working and got a repairman at our house a few hours later. He was quick to diagnose the problem and explained every step of the repair. Our refrigerator was up and running by the time that he left and the bill was extremely reasonable. read more

We called Fred when the refrigerator in our new home would not get cold enough. He came out the next day and diagnosed the problem (which included him defrosting the freezer!!) He replaced the part a day or two later and it's worked perfectly since then. He is professional, knowledgeable, friendly and honest, and his prices are more than fair. I highly recommend him. read more

Fred had come out today to fix my oven and i would highly recommend them again. We set the time and I liked the idea that he called me to let me know he was 5 mins away which I really appreciate that. He was friendly. Fred got the job done in a timely manner which was great .if you need anything fix I would definitely recommend Derry Appliance Repair read more

I contacted Derry Appliance Repair for a leaking washer. The appointment was made promptly. Fred came over, diagnosed the issue pretty quickly, also checked to see if anything else might be wrong (w/d came w my house and are 16 yr old) and said he can fix it. I figured I would have to replace but thanks to Fred, I don't! He is awesome! read more

Fred came to fix my dishwasher, and he was amazing. He came a couple of times because he had to order a part, and was always punctual, professional, and got the job done right! Not to mention he fit me in very quickly to get the issue fixed as fast as possible. I highly recommend this company! read more

The entire experience with Fred was wonderful. Fixed our 16 year old freezer in a snap. Fred was knowledgeable, pleasant and courteous. Arrived on time. Fred's wife was fantastic on the phone and returned calls in a timely fashion. Highly recommend Fred and Derry Appliance Repair read more

We needed our washer fixed. Fred was professional, punctual, quality was outstanding responsive and at a reasonable cost. He was prepared with face mask and gloves. He even came back after hours, so we would not be without a washer for the weekend. I highly recommend him. read more

I had a great experience with Derry Appliance Repair when my Samsung washing machine broke down. Fred was efficient, knowledgable and very pleasant. He explained things thoroughly and was fair in his pricing. I will gladly call on him to service other appliances in my home. read more

Fred Divila is a standup guy! He came to our apartment twice to take care of a washer and kept at it until it was fixed. It is running great and we don't have to worry about the settings in order to run it. Just put the clothes in, set it and go! Thanx, Fred! read more

My experience with Fred was very positive. He was very professional, prompt, courteous and knew his job extremely well. He was also very accommodating to my needs . I will definitely call on him if ever I'm in neded of services again. I highly recommend him. read more

Just had them out to work on our squeeky dryer. So thankful he was able to repair the issue, saving us from having to buy a new one! They were great to work with from scheduling, keeping to the appointment time and most of all, very reasonably priced!! read more

we were advised of repair, cost, efficiency, and longevity on various elements with our appliance, ....Fred's honesty and explanation made perfect sense to me. We will most certainly be contacting them for advise on future products we may be acquiring. read more

Fred came out first thing next morning. He was very professional, courteous, knowledgeable, and priced quite reasonably He had my refrigerator back on line quickly. Derry Appliance Repair has a customer for life. read more