This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

Paul is very knowledgeable about insurance issues and is incredibly helpful and generous with his…read moretime. He returns calls quickly too. I hope to do more business with him in the future.

Paul has helped me so many times over the years. It was at least 15 years ago when I first found…read morehim, possibly more, and I liked him immediately. He gives the kind of personal service that is unusual in the present day. He has helped me with auto insurance, health insurance, and business insurance needs. Paul listens to me and gives helpful advice and solutions that meet my needs and questions, never some generic answers. And he spends plenty of time with me, I never feel rushed. He is a great balance of professional and personal in his work, the kind of service I give to my own clients. I feel more than satisfied every time I interact with Paul. I'm not surprised the other reviews on Yelp echo my own wonderful experiences with Paul. He is clearly one of the best.

We are long-time clients of State Farm. Patrick is our go-to: he's knowledgeable, responsive, and…read morejust has such a pleasant and approachable style. We meet annually to review our bundled plans, and he never pushes the tough sell... just presents the options and gives us the space to make our choices. I recently had a rock crack the windshield of my leased vehicle. Going through Patrick made the process fast, simple, and seamless. I also direct my clients to him, and he's always prompt and professional. Keep it up Patrick, Candice, and team! Thanks for being so good at what you do!

Candace Kistner's office has always been fabulous. But for the last several weeks they have stopped…read morereturning calls. What is going on?

Jaime has been super helpful with obtaining our rentals insurance. Easy, smooth and super friendly…read moreprocess. Thank you!

Tried to contact an agent for a change on my policy. I was td I would receive a call back within…read more24 hours.

After paying State Farm for homeowners insurance for 50 years, we recently discovered water damage…read moreand mold in a bathroom. We found that State Farm does not cover water damage or mold 99% of the time. Our claim was denied and Chang's office made no attempt to change the claim adjuster's decision. I'm looking for a new insurance company now

Fantastic service, great turnaround, and quick responses. Used Randy's services for a number of…read moreyears back when I lived in the Bay Area and now that I'm in SoCal, him and his team are still there to support me. Much appreciated and will be sticking with them as long as I can.

I've been with Ludwig and Fawcett for 30 years and they have helped me with my auto, home, and most…read morerecently Kelly helped my locate motorcyle insurance. She is very friendly and knowlegable, as is their entire staff.

Dave is awesome to work with. I contacted L&F and he got all of my needs taken care of quickly. I…read moregot really terrible service from my last broker, so it was very refreshing to find partners who are reliable, responsive, and friendly. I would recommend them to anyone shopping for insurance

I would like to share the excellent service I recently received with…read more Clarissa Barrientos Dominguez at the Sunnyvale Office of Allstate on Remington Ave. She was very informative and helpful in understanding my concerns but also providing a solution. She did her very best to try and find ways to help lower my car insurance rates. Thank you, Clarissa! While, I am still struggling with the increases in California rates right now, I truly appreciate your efforts in helping me!

Five stars for Suzanne Flores! I was in a bind when my current insurance carrier was no longer…read moreproviding service in California. I was working with another agency, who assured me over the 2 months we were in contact that they would make it before my deadline. They did not. By the time I switched to Allstate, I had less than two weeks. Thank goodness I happened to work with Suzanne! She helped me get what I needed, when I needed it. I can't thank her enough and will continue to work with her. I hope you request her too.

Came into AAA to pay my bill; they had a room full of people waiting in the members services area,…read more some hacking up a lung!! To avoid those people a sat in an area where people were not on top of each other! My punishment fo

Update (July 28, 2026):…read more You can safely ignore Amy M.'s replies here and not bother emailing reviews@mwg.aaa.com - no one ever responds from there. May 22, 2026: I visited the Mountain View branch to make some changes to my car insurance policy, and it turned into my worst experience with AAA. The agent who assisted me struggled with a fairly straightforward request for over an hour and eventually started insisting that it couldn't be done and that it was impossible to figure out how it had been handled before. Their communication was also unprofessional - they never introduced themselves, used phrases like "I got you covered, brother", and tried to steer me away from the actual issue. A branch manager then got involved and said the change was possible but would require approval from another department. I was told they submitted the request and would follow up within 24-48 hours. No one ever followed up. In the end, I resolved everything through AAA's online chat in a matter of minutes, with no approvals needed - exactly as it had been done previously. Based on this experience, I can't recommend this branch. The staff came across as unprofessional and ineffective.

My family has been very grateful and happy with the insurance policies Mimi has helped us with for…read morethe past 15 years. Not only Mimi able to write the policies with same coverages but at a lower annual rate, she always takes the time to explain to me and my elderly parents what coverages that are most important to them. Mimi is responsible, reliable, honest and fiduciary as an agent and we would recommend her without any hesitation.

I first started working with Mimi over 10 years ago right before getting married. She and her staff…read moreare very friendly, professional, and patient, and I trust their advice on getting the right amount of coverage as well as apply as many discounts as possible. As my family has grown and our insurance needs have increased, Mimi has continued to help us add insurance policies over the years. We have referred her to friends and would recommend her to anyone, and we look forward to a continued relationship for many years to come.

Best service and fast the cuotes for insurance good prices and registration fast service one at the…read morebest services

I have been a customer for many years and Jessica Muñoz plus team always exceed in providing superb…read moreservices. Jessica is extremely knowledgeable in all that entails car insurance and DMV procedures. On top of that, she is also reliable, friendly and makes us feel like we are part of a family and not just one more transaction. She has done an excellent job in building customer loyalty, and this is one of the many reasons why I always recommend Willow Insurance.