Just experienced my first visit so i do not have reasonable justification to rate services. If the…read moreprompt response to original request to inquire of services and what we expect of each other that would justify my initial 5 star response. I enjoyed his thoroughness, that he dependably did an excellent job. Mike was so impressive on that initial consultation visit I recommended him to a neighbor. He now has two new accounts.

He has been maintaining our pool for years. No problems at all, shows up every Friday to get the…read morejob done. Highly recommend him. He also has done small maintenance like replacing the pool fill valve and the filters.

Great service; prompt, professional and best part - no more bugs!…read more New build so did change from every other month to once a month/

Baron was absolutely amazing. I ran into a situation where I had to have a last-minute termite…read moreinspection done to close a real estate transaction. They got it done for me right away and I am super appreciative. Highly recommend.

I Only Gave This Company A 5 Star Rating Because That's The Highest Rating Available. ~~ You'd Not…read moreBelieve The Extent To Which These Men Went To , Not Only Move My Hot Tub From The Front To The Back -Side Concrete Pad And Install The Unit For Me. They Even Assembled The Steps And Repaired My Side Gate Which Had Been In Disrepair For Years.~ I Was In Business For Over 30 Years Before Retiring Here In Vegas --And I'm Familiar What Customer Service Is- But This Company's 2 Men Went FAR Above Any Expectations - P.S. I Contacted The BBB And I'll Be Contacting A1 Hot Tub To Get Additional Required Information To Have Them Listed In The BBB So I Can Give Them A Ravingly Excellent Rating In The BBB Report As Well Just In Case You Haven't Noticed: " I HIGHLY RECOMMEND A1 Hot Tub And Swim Spa"- And Suggest You Hire Them As Well

Mike was absolutely fantastic!!!…read more He was honest, helpful, hardworking, and reliable! If you need any type of repair. This is your guy! Cathy was also so sweet and great! They are the dream team! Worth every penny to homer our hot tub fixed!

Nick is THE Pool guy to use! Had massive issues with my pool setup that were still unresolved after…read more4 months with my previous pool guy, Nick answered me immediately and fixed it in 1 day, I shoulda switched earlier. Cannot recommend enough!

Nick is the man! He is professional and honest. He always leaves our pool sparkling clean. Can't…read morerecommended him enough!

I hired these guys to fix my pool that had turned green from a previous pool company. I paid…read moreJohhny and Trinity thousands of dollars to get my pool back but they never delivered on their promises! These people are devoid of character and ethics in business . They drained my pool and did an acid wash, charged me over $300 for "startup chemicals" and assured me the pool would be clean for my tenants but they knew all along that they were going out of business so they stopped sending the pictures with the weekly status reports and started ghosting me when I inquired about why I haven't been receiving the pictures and of course no reply! Against my better judgment and as a gesture of good faith, I prepaid my pool service from September until February so I didn't have to deal with very unreasonable tenants. To my surprise, Johhny and Trinity did not refund the remainder of my prepayment and lied to the new contractor Desi at Pool Medic who to my surprise tried to get me to pay for Dec & January pool service . They seemed like honorable people, but I can't warn you enough to stay away from these people if they ever get back into the pool business again. They ghosted me and then claimed they didn't sell their business to another vendor and to my surprise I got a bill for services that were already prepaid from Pool Medic. Johhny assured me he would send me receipts of the credits to my credit cards but as of today that never happened. Nevada law says 10% upfront only and every time they did work for me they wanted 100% upfront. What a disappointment and betrayal of trust! Karma will get these two!

First time customer…read more I had a burned out pool light. It's supposed to be an easy fix, that turned out to be anything but! The pool smart team gave me practical advice on how to do the repair economically, and was even cool with me shopping for parts online. No upsell or up charge pressure at all! It turned out to be a really complicated replacement, due to a lot of difficult job site conditions that weren't expected at the beginning of the job. The pool smart team completed the repair the same day, and everything is working perfectly. Solid choice. Look no further!

Unreliable, bad communication, and lacks accountability. At first he was great. Later, he stopped…read moreshowing up and stopped communication.

From the owner: We might be Pooling Around, but we don’t fool around with your pool quality. $130/month — chlorine…read moreincluded!