It's been over 30 days. I did not harass, I did nothing more than speak the truth. My phone is now…read moreblocked, and I am out $450. If you have even the slightest urge to contact VIP Pool/Spa Service....close the Yelp app....lock your phone...find a cozy place....go to sleep. When you wake up, pick any other company! Thanks for nothing Jeff!

I contacted VIP Pool & Spa after Yelp recommended them as one of the "Best pool cleaners in Las…read moreVegas". As can be seen from the attached images my only need for a professional pool cleaner was to remove the bumpy, brown substance from the sides of my pool and the underlying ugly dark brown stains that covered all four sides (I didn't need a pro to sweep out some leaves and mop up a thin dirt ring around the drain). I was told that since "every pool is different" I would have to wait and see the results of their "chlorine wash" to determine if enough stain was removed to avoid having to paint the pool - which Jeff, the owner, said they would do for $1,200. As can be seen in image #2, after the SECOND "cleaning" was completed virtually NONE of the stain was removed! The first wash resulted in a 5 foot corner section where the crusty brown stuff had been removed but mostly still remaining everywhere else. The stain was completely unchanged. After finding that the stain could be reduced slightly with scouring powder, and that the crusty brown material was still covering most of my pool, Jeff sent the same person out to work on it some more. This resulted in the crusty stuff being completely removed (proving it wasn't done the first time) and the upper, lightest band of staining being reduced slightly but still having no effect on the darkest, ugliest staining. After protesting that so little had been done for $400 Jeff reminded me that he never promised they could remove all staining and that this was the best that could be done. No further reduction in staining was possible. This would have left me no choice but to paint the pool. But it wasn't true. There absolutely was a way to not only reduce the staining further but to completely eliminate it! Which would have also eliminated the need to have my pool cleaned or painted. In the hopes of avoiding a $1,200 paint job I went online to research pool stains to see if there were any other options. I learned that this was an iron rust stain which is among the most common types of fiberglass pool stains, which can be ENTIRELY REMOVED with ascorbic acid (vitamin C) which is universally recognized amongst pool cleaners as the definitive solution. So I added about two tablespoons of ascorbic acid to an 8 ounce glass of water and splashed it onto the side of the pool - then watched the stain COMPLETELY DISAPPEAR in a matter of seconds! I didn't even have to touch the side of the pool. I've since learned all I ever had to do was refill my pool and dump about a pint of this into it and let the filter run for about 24 hours. There are only two possibilities here: Either they knew what kind of stain this was and how to remove it, or they didn't. Either the owner of a professional pool cleaning service, with 16 years of experience, or the professional pool cleaner he sent out to clean it, was aware of this simple, inexpensive solution to this common pool stain, or BOTH of them didn't know how to solve a stain that I found a solution to after 10 minutes on YouTube. I sent a video to Jeff demonstrating the ease in which the stain could be completely removed and an e-mail explaining why I thought it was unreasonable that I should pay $400 to accomplish little more than the removal of some leaves and a small circular mud stain when a complete cleaning solution was readily available. After six days with no reply and the video never being downloaded I called Jeff to again request a refund. He acknowledged reading my e-mail but never watching the video, then said that since "We did what we we're paid for" and "The pool is going to be the best it can" there were "no refunds". After each time I explained that I was the one who removed the stain (so did their job) he would respond, "Well if you did what you say you did ... if the stain's gone then it's gone. All you've got to do is just fill up your pool." He acknowledged that "There's all kinds of stains...", that iron rust stains was one he was familiar with, and that "We've been doing this since 2004 and every pool we come across is different" but would never answer my direct question as to why my stain was never even tested to determine its type and if he was aware that ascorbic acid was the solution to an iron rust stain. He just kept repeating comments like, "I'm happy that the stain is gone but we did our work, we did what we were paid for, and there's no refunds." I told him that I obviously wasn't going to sue him over $400 but I would certainly make others aware of what happened here. He replied, "Then you have to do what you have to do and I have to do what I have to do. I appreciate your call and you have a great day." Then hung up on me. I've since learned that practically every type of pool stain has a definitive and complete solution, most involving little more than pouring something into it. If you hire VIP to clean your pool don't let them convince you otherwise.

Great service. Pool cleaner is professional and friendly. So far the Pool is always clean to a high…read morestandard. Affordable compared to the other companies.

I've been using Danny for years. This is kind of unheard of since there are so many flaky companies…read morein the pool maintenance industry. We went through 5 in 7 years before getting Royalty. He knows his stuff, responds immediately to emergencies, provides good advice to prolong your equipment & has referred some great contractors for needed repairs that he cannot handle. Your pool is in good hands with Danny & his pricing is reasonable.

We have been customers of Corwin Pool Service for over five years, having our pool cleaned by their…read moretechnician weekly. Our 20-year-old pool equipment needed an upgrade, and we had the entire system replaced by a different company. Unfortunately, the system upgrade did not function correctly for several months, even after multiple repair attempts from the original installers. In an effort to keep an existing customer happy, Tim at Corwin Pool Service cleaned and repaired our system AT NO CHARGE. We couldn't be happier with the prompt service and how well everything works today. If you're looking for reliable and reasonably priced pool maintenance, please be sure to contact Corwin Pool Service at (702) 460-2406. You won't be disappointed.

I have used Corwin Pool Service for the last 4 years. My weekly technician, Alize, has been the…read morebest, maintaining my pool, and answering my questions. Great service, and wonderful to work with! I reccomend Corwin Pool Service to everyone. They do great work, and are a joy to work with.

Scott does amazing work!! My pool was not at all good, but he came in and made it great! He…read morerecommends what needs to be done and when given the ok, he gets straight to work! I highly recommend his services to anyone!! His prices are also the best in town!! He has replaced filters, wheels, basket, almost everything! Thank you Scott!!

Worst service ever, he will take you to court on things. He says he did for you and couldn't even…read morefix causes more things to break. If you have a ton of money to waste. And a lot of time to waste because this dude is a scammer that takes people to small claims court.

Best pool service in town!…read more I have used Moore pools & spa for several year. They are a small family run business. Professional & dependable. D is my weekly pool service man. Regardless of the weather he shows up. Same day & same time. If you are looking for reliable professional pool service, Moore Pools is it!

I have been using Moore Pools and Spas for the last nine years. They have been nothing short of…read moreoutstanding! My technician, Dee, has serviced my pool for almost all of those years. He even sends me a picture after every service call to show me how sparkling clean the pool is. I appreciate his hard work and dedication. My pool is always so clean!

It's so hard to find a great pool servicer that is consistent and always leaves my pool / tub…read morefeeling clean and fresh. Couldn't be happier to have found these guys. Worth every penny. They are knowledgeable experts in their field. Highly recommend.

If I could give more than 5 stars, I would. Jason is hands…read moredown the best pool service pro I've ever worked with. Not only is he incredibly knowledgeable, but he's also dependable, honest, and takes real pride in his work. My pool has never looked better--crystal clear, perfectly balanced, and always ready for a swim. He took the time to explain things I never even thought about and saved me from a costly mistake in the process. You can tell he actually cares, which is rare these days. If you're looking for someone who shows up on time, does the job right the first time, and treats your pool like his own, call him now. You won't regret it!!

Brad and his staff have taken care of me and my pool. They brought it back to life after another…read morecompany let it get bad. From weekly cleaning, equipment upgrades and the complete repair of my pool deck. Amazing work!!

Arranged for Poseidon to do a diagnostic of pool heater…read more Pro: they came out the next day. Tech spent under 10 minutes on diagnostic. The tech couldnt explain the issue and said the owner would explain it. The owner said the heater is not igniting [incorrect] and they will need to do a process of elimination to figure out why. [not a very helpful diagnostic]. The follow-up was to spend $700 on multiple parts since there was not a solid diagnosis. Another service came out, immediately diagnosed the core issue, replaced the corroded part and heater has been working properly. I feel like it was a waste of $150 for the diagnostic.

This is hands down the best pool service you can get. They are knowledgeable with equipment, take…read morethe time to ensure the water is balanced perfectly and don't rush to get in and get out. My pool is sparkling every day!

I have been using Pool Doctor for years and my pool is always spotless clean. They are also very…read moreknowledgeable and reliable and any problems like with equipment they have known right away what the problem was and fixed it in a timely manner. Having an older pool I've had a few equipment issues and couldn't be happier with their service. I highly recommend!