Do not count on this bank or customer service for correct information. Call the branches phone number to confirm i could complete a service, they laughed and said of course, only for me to get to the branch to be told that no, they couldn't do that service for me. Pain in the ass and incompetent, outdated system read more

So, I went to Desert Financial Credit Union to get a new debit card since my previous one was compromised. When I arrived, the process was fairly straightforward. However, the agent informed me that in order to activate the card and change the PIN number, I would need to call the number stated on the information paper she provided. It was a bit inconvenient to have to go through this process instead of doing it at the bank, but I accepted it. I rarely use my debit card since I prefer using my credit cards for points and rewards. A few days later, I decided to call the number she had given me, but to my surprise, it did not work. The number appeared to be disconnected. When I attempted to contact their customer service, unfortunately, I received a recorded message that says it was outside of their operating hours, and I was unable to receive any further assistance. I don't have a lot of confidence in a bank that can't even get their phone numbers in order. Due to this frustrating experience, I'm inclined to leave a one-star rating. read more

Desert Financial Credit Union - Desert Financial..... Get it together! Your phone numbers have been disconnected! - Banks & Credit Unions Near Me - Mesa, Arizona

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I wish I could give 0 stars. Their customer service is THE WORST! I have an account with Chase & B of A and they give you until 9pm that day for you to make sure your negative balance is taken care of before they start hitting you with OD fees. At Desert? Something can come out & I'll make a deposit literally a minute later and they will STILL hit you with a $30 OD fee. We have this account open just for whatever...The bank's location (Stapley & Brown) is close to our house & EVERY. SINGLE. TIME we try to make cash deposits at the drive-thru ATM, it is 8/10 times broken. Then you'll have to drive around & go in for the ATM inside the building & if it's after-hours, you'll have to insert your card to get into the building & ofc THAT doesn't work. This banking institution is greedy, they love over-charging you with fees & we will be closing our accountS (Checking & Savings) soon after I write this review. NEVER BANK HERE! read more

ZERO customer service. Dee is their Artificial Intelligence customer service interface that has zero functionality except to keep you from talking to anyone that could actually help. Their version of AI stands for "As$hole Intelligence". Trying desperately to resolve an issue over the phone, by chat, by text, Dee kept me away from real help. But the weird thing is, two visits to the branch and I still don't have the issue resolved. Apparently, there is only one person with the ability to fix things, that's why you can never talk to anyone, they are just too busy. read more

The AI bot on the phone is useless. It is not helpful and goes through the menu options way too fast to be heard correctly.

I just went into the location on Stapley and Brown and they have no one at the reception desk so you have to wait in line for the teller to get in line to see someone about adding an account. After a long wait, I get taken back and then told that they do not offer the same level of service as they used to so now I have to go do more work before I go back to set up a new business account. It's time to take my banking elsewhere. read more

Awesome service great rates don't go anywhere else. It's like having your own personal banker stick with credit union

Super nice! Super fast! I usually don't feel welcome in these places, but the first lady to talk to us was so inviting and nice.

As soon as my loan is satisfied, I'll be closing my account. There is a $50 fee that is charged annually! You give them your business, make your payments on time if not early AND still charged that additional fee. Ridiculous read more

Zero rate if there is such a thing...I changed banks because of hackers and was told this was the bank to go to..so I opened a acct, I have direct deposit so when I changed banks I was sent a live check..don't ever make the mistake of depositing through the ATM there, this is my payroll check for 2 weeks ..they are holding my check for 2 weeks!!..I changed all my bills to pay to this acct Including a payment to the courts that has to be paid when that date rolls around..they will not put that money in my acct for another 2 weeks...I explained to about 8 people gave them all the paperwork to show where the check had cleared and they still will not put it in my acct!! Because it's a policy they have..don't believe the hype u hear about this bank they are crazy!! When my check is put in..I'm taking out my money and closing that damn acct..do not fall for their lies.. I hope u listen.. read more

This place is a mess. Every pay period there is something wrong on their end. Once they withheld my check thinking it was fraud, another time they sent it to the wrong account and so much more. Oh, and I have worked for the same company for over 2 years so I am not sure why they still have problems getting me my paycheck every two weeks? When I call to get some answers, the customer service reps are completely unaware of situations. My last terrible experience with them, I had fraud on my account. I called in to cancel my account and the service rep fought me on claiming fraud for my card!!! She questioned me as if I had made those charges when I did not. I will never use this FCU again because of the terrible experiences I have had with them!!!! read more

Not sure how they stay in business. Online banking website is archaic. Beware of hidden fees. read more

Not professional at all someone next to me during my appointment couldn't get approved after that person left the staff were talking about her and how low her credit is... I felt bad for the girl. read more

I don't understand why people are giving Desert financial credit Union a bad rep OK I have been with them since 2009 11 years now before they changed it to Desert financial credit Union it was Desert schools Federal credit Union they are very nice people at every location I've been to they are up to date on everything when a check is deposited for a large amount in my husbands check they don't hesitate they tell me it's available at that time so if you people are getting bad experience maybe it's not the workers maybe you had an attitude when you come in because I've never had a problem I go in there all the time to get things notarized and I've never ever had a problem doing it the people are friendly and nice smile all the time always asked me when I first walk in is there anything I can help you with and I tell him know I'm just going to the teller when I go to the drive-through if they're very sweet I asked him for a second for my granddaughter she get to sucking in if they don't have it they always give her a sticker so maybe you guys just need to get another bank if you can't deal with the niceness of this bank or maybe just get rid of your checking account and savings account and go to another bank there's a doc you go to Wells Fargo now screw you over that's why I went to Desert Schools because I got screwed over by Wells Fargo they stole money from me Desert Financial has not taken any money out of my account or stole money from me or my husband so thank you Desert Financial credit union for being a great part of my life and they also be a part of my granddaughters life when she gets a job keep up the good work Desert Financial. read more

They are great! Found my dream car at one of their credit union sales. When they have their car sale it's the best way to buy a car.

Mom set up a living trust with Mike Olsen. He lied to Mom, took her money and only after the paperwork was signed explained she now needed to take care of matters. This is what he was paid to do. When confronted he again lied, twisted facts and was a condescending jerk. I suspect he has run into problems before. I would highly recommend going elsewhere. read more

Seems to be very slow at anything you need done. I feel that perhaps my first review was a little emotional so I wanted to update the star rating. I still stand by what I had written before though. read more

I'm surprised there are negative reviews. We've been with Desert Schools for 18 years. We've had savings accounts, car loans, etc. My husband has direct deposit with work. My daughter just opened her first bank account. They have all kinds of safety features since she's under 18. We have an account here with the PTO from my kids school I've been on as well. They have caught fraud way long before we noticed it and reimbursed every last penny and fee. There are ATMs all over the valley and branches. My only complaint is the branch in the Walmart closest to me closed, and that was convenient to have them so close. But I can drive down the street a few miles. We've only had good experience with the employees, they are all very friendly, well groomed. The branch we go to has been extensively remodeled and everything is new and nice. Really I can't think of anything bad. The website is great, very clear and easy to read. They've updated it over time. We've been with them for 18 years!!! It's a great company to work with. read more