My husband just got back from having our 2022 Cadillac serviced at La Quinta Cadillac and we…read morecouldn't be happier. In today's world of lackluster customer service, this dealership not only performed the service required, they actually went out of their way and replaced the battery which was about to go out of warranty. We appreciate their excellent service and now consider them our go to for future services or sales. The Howies Indio, CA

I have a Chevy Bolt and AC compressor stopped working heard nightmares about Chevy not covering but…read moreScott at La Quinta coded it right and was totally covered. Really scared me for a bit a guy on Reddit was charged 7500 for it so just totally satisfied and would give 10 stars if I could thank you Scott and thank you La Quinta Chevy

Full disclosure I did not purchase a vehicle here simply because they didnt have the specific model…read morein my price range not their fault at all. I am however taking the time to encourage anyone who does see a vehicle they are considering here to ask for Joseph F! From the 1st contact he was knowledgeable and honest with me, took my priorities of saftey in a family vehicle seriously, and he remained conscious of my budget limits while helping find potential alternatives. He never once pushed, pestered, argued, or berated me which I appreciated after the other dealerships have done so. Im sad we could not make a deal however for our next purchase I can guarantee Hyundai/Genesis LaQuinta will be the 1st place I check and Joseph will be the 1st salesman I reach out to!

Mixed so far. I have the full coverage from top to tires. And tried to charge me for tire…read morereplacement. And the my entire setting were changed, the car doesn't ride the same. Now I have to take it to Tustin.

Service center staff are amazing. I had an issue with my ProPilot Assist on my Nissan Ariya. They…read morequickly identified the issue and ordered replacement parts. I never had to wait longer than anticipated and they always kept me up to date. ALSO, they washed my car both times I had it in.

Warning About Nissan Cathedral City…read more I purchased a 2017 Jeep Renegade from Nissan Cathedral City on January 2, 2025. Within months, the car developed major mechanical and electrical failures, including cooling fan issues, shorted circuits, a malfunctioning backup camera, a broken sunroof motor, and more. The vehicle has now been out of service since May 12, 2025 over 115 days and counting. Despite my purchase coming with both a dealer warranty and extended coverage, Nissan has refused to take responsibility, provide a refund, or replace the vehicle. Instead of standing by their customer, they have left me paying for a car I cannot drive while I continue to deal with rental car expenses, insurance, and the financial and personal hardship this has caused. My advice: Do not buy a car from Nissan Cathedral City. They do not stand behind their vehicles or their customers when problems arise. I am sharing this to warn others so no one else in our community has to go through this nightmare.

We got excellent, non-pressure (at least it felt that way) service. Valentino was our salesman. I…read morewent to "look" and ended up buying. I had already looked at Ford, Lexus, Chevy, Gensis and had Cadillac, Lincoln, and several others to go. After testing driving the BMW x7 40i, I didn't need to look anymore. This was my year to get a new car. I wanted American made - made in North Carolina, third row bench SUV - X7, entertainment system for the grandsons - accessory adaptor can be purchased, hybrid - stop and go hybrid and red - the only requirement not met. Valentino took me out on a test drive and helped me understand what the car could do. Built like a performance vehicle, it feels strong, push on the gas and it goes. Hugs the ground well.

Before purchasing the vehicle, I had already secured financing directly through my own bank and…read morespecifically stated that I did NOT want the dealership to run my credit or arrange financing. I was expressly assured by the salesperson that they would not do so. I raised the issue multiple times during the transaction because it was important to me, and the salesperson again confirmed this in front of another salesperson at the dealership when I asked about it a second time. Despite those assurances, my credit was apparently still run and the financing was subsequently re-originated through the dealership's lender network. The loan also ended up being structured as a personal loan rather than the business financing arrangement I had intended to use. When I later called the dealership to discuss the issue, I was transferred to a sales manager who was argumentative and dismissive in tone. During the conversation, he stated that I had been "misinformed" and claimed that running a credit check and handling financing this way was standard process across dealerships. He also appeared to acknowledge that the dealership had re-originated the loan, specifically stating that they did so because they "got me a better rate." However, the rate difference was only approximately 0.05% better than the financing offer I had already independently secured through my own bank. From my perspective, being assured multiple times that my credit would not be run, only to later discover that the financing had been changed anyway, felt suspicious, dishonest, and potentially unethical. This was furthered when I called the sales manager and he was argumentative and said this was standard practice for dealerships while also acknowledging they had re-originated the loan. Customers should clearly understand: -when and why their credit is being run, -whether financing is being re-originated, -how a loan is being structured, -and whether it is being processed as a personal or business loan. The vehicle itself may be fine, but the financing and communication process left me with serious concerns. When I called to discuss this, the sales manager would not transfer me to the general manager.

Greg Grove is the man, He went above and beyond to handle my situation, even though it wasn't to…read moreVW's benefit. I could go on about my situation but the dealership in Indio closed! VW's needs more of you Thank you Greg

Went in to look at a used vehicle posted online for 16500…read more When I entered I was immediately approached and asked if I needed help. I told the salesperson that I was there to look at this particular car. Immediately he said it was sold. Then I asked how long ago it sold...because it was still posted. He said a couple of days ago. Then he said hold on let me check. He went to the back hallway and asked this other guy if he sold the car. Things got a little quieter and I couldn't hear what they were talking about...but the conversation was a little long for a simple yes or no question....is the car sold ? He came back out and told me he thinks it's still there. He said he had to find the keys and would bring it around to the front. He did. I took a look ...I was interested . I noticed that there had been a sticker that was removed from the window ..still had the glue mark on the glass. Important clue for me. I asked if I could drive the car and he said he would have to ask his manager. Weird..but ok. Got in to drive and I was told I couldn't leave the parking lot area. Even stranger. Said it had to be saftey checked. It had already been posted online and on the floor. But if I was interested it still needed to be finished being checked. And wouldn't be available yet but I could start the process. This was BS for sure. So I said I'm interested...but only if we could do a little better deal. He said sure let's go in and talk about it. He asked me did I have the online price and could I pull it up on my phone...I said yes . This is their site ....he knows the price. This is where everything starts to crumble for me. He's talking too much. Side tracking. And I'm trying to put all of these things together....it just started to feel off. He kept telling me all of these things that you get when you buy a used car from them. A year warranty / first service ...blah blah blah. And this is why..... I asked before we run my credit....by the way excellent....wasn't worried about that. I wanted to know what the cost would be for the car. He talks about writing down a price going to his manager coming back to me....that same crap. I don't do the back and forth. What's the price that you want for the car. And then....out of his pocket he pulls out a crumpled sticker....the one he obviously pulled off the window before he brought it around to the front. It had an additional couple thousand added to the online price ....it was all their add ons . No Way. It's a used car. Total bait . Car dealerships need to stop this crap. I was asked how much I would give. I said I would give 1000 less than the online price...plus tax and license. They said no. The problem for them was I would have given the full online price except for the fact that they tried to play me...and I felt slighted by that. I agree with Tony L's review. Spot on. And I definitely agree with S.W. review about this particular sales person. People are in business to make money . I get that. Be transparent....dont boost up a sticker price with coatings and door gaurds and crap like that. Do better. Truly disappointed.

Eleven years and counting! I/We have been purchasing/leasing from P.S. Hyundai / Genesis for 11…read moreyears now. Each experience gets better and better. Never high pressure but plenty of knowledge. No trickery or add-ons in the finance department clean, simple, representation. The surroundings are representative of their vehicles... clean, orderly, well maintained. The best part is the people. The people you see and the people you don't. They all have one goal. "Make you happy and make Hyundai / Genesis your first choice!" From owner, to GM, to SM, to sales, service, and reception, they have all reached out a hand or flashed a smile and and asked: "How may I assist you today?" That's how it's been for me. That's how it should be for everyone! Congratulations for keeping us as satisfied customers for 11 years!

I had Hyundai of Palm Springs do a full engine replacement on our Pathfinder (not a Hyundai). They…read morewere able to source a used engine and installed it. We have had no problems with it. Very greatful.

Poor Management, Wasted Time…read more I drove an hour to this location after reserving a vehicle online. The website made everything simple -- that's where the good experience ended. When I arrived, I waited about 20 minutes past my appointment time. After sitting down with the salesperson, I learned the car I came for had open recalls and couldn't be sold -- something they texted me about 30 minutes before my arrival while I was already driving. No earlier call, no meaningful notice. I had already been there nearly an hour. Management offered a $300 shipping credit (only usable at that location), which wouldn't even cover the typical shipping cost. They refused to apply it elsewhere or cover full shipping despite the inconvenience. Gas reimbursement required a printed receipt from before leaving -- unrealistic. I decided to look only at cars physically on the lot. I clearly said no white cars and no compacts. I was repeatedly shown white cars and compacts. Eventually I purchased a different vehicle after another long wait. During the test drive, the tire pressure light came on. I was told it was handled before delivery -- it wasn't. The car was also handed over dirty (filthy rims) and missing the actual emergency key -- I was given a plastic cover instead. The salesperson was polite, but management failed at communication, preparation, and basic follow-through. I've bought from CarMax before with no issues. This location was a completely different experience. I won't return. Four hours in-store for this level of execution is unacceptable.

My experience with CarMax has been excellent. I believe CarMax is a trustworthy dealership that…read morestands behind the vehicles it sells and provides a transparent buying process. While no company is perfect, I have found the employees to be hardworking and genuinely trying to help customers. Many negative reviews often come from situations where customers may be frustrated with financing outcomes or other circumstances that are not entirely within the employees' control. One thing I appreciate is that the staff takes the time to explain protection plans such as MaxCare. For customers purchasing luxury or higher-mileage vehicles, repair costs can be significant, and these plans can provide valuable peace of mind. Rather than viewing it as a sales tactic, I see it as an option that customers should seriously consider. Overall, my experience with CarMax has been positive. The staff treated me professionally, the process was straightforward, and I would recommend CarMax to anyone looking for a quality used vehicle.

My experience with my service advisor Shaun and the Jessup auto family is superb. Professional,…read morefast and efficient. My rear shocks on my 2016 GMC Sierra 1500 were shot and Shaun had them replaced the same day. I've had leak issues with my aftermarket air bags and was told that the left side collapsed. So since I'm not pulling my horse trailer any longer, I decided to go back to stock and they removed the broken system. Now she's riding better than ever!!! With my truck at over 10 years old, I have correctly put my trust in Shaun and the Jessup family. Always impressed with their top shelf professionalism, superb mechanical repair work and terrific attitude. Happy truck = happy owner!!!

I have recently bought a 2023 Cadillac CT5 from Jessup auto plaza in cathedral city, less than a…read moremonth ago. I regret every bit of it. My experience with jessup has been nothing but disappointment. The 1st week of having the vehicle, the transmission light came on, so I scheduled an appointment and took in to get serviced for a valve body repair under warranty. The service took a couple of days, but as soon as I picked the car up and drove it off the lot, it immediately started acting funny--violently shaking and having a severe engine misfire. It is incredibly frustrating to buy a new vehicle, have it throw a major transmission code immediately, and then get it back from the dealer with entirely new, severe engine performance issues that weren't there when I dropped it off. Clearly, something was either disturbed during the transmission service or quality control completely failed to check the car before handing the keys back to me. Now I have the massive inconvenience of dealing with a compromised car and having to take it right back to the shop. Extremely disappointed with Jessup Auto Plaza.