We read a lot of reviews about this shop and a lot of others. It made it hard to make a decision…read more because there were tons of negative reviews about everyone. Everyone was posturing to save a buck and when they didn't get what they wanted they seemed to bad rap the shops. So the positive reviews took me to Champs. I took my toad car, 2014 Nissan Versa in for oil and whatever else it needed. I dropped it off at 8:00 got a report back about 10:20. Pictures and a report was provided with info I could use to make a good decision about additional work needed. They quoted the cost, did the work had the car ready before they closed. They did exactly what they said they would do for the exact amount of cost they quoted and returned the car when they said they would. Priceless. I'll be back with my other 4 vehicles!

I wish I could give zero stars and I wish I had read all of these horribly negative reviews here…read moreBEFORE I took my car there. I asked my neighbors in my community through Facebook, who they would recommend. One person recommended Champs. BIG, BIG MISTAKE. Though I appreciated what was meant to be helpful advice from my neighbors, I ended up in a very bad situation of being horribly ripped off by Champs. I am now in the process of a small claims lawsuit against them. There are far too many corrupt and unethical mechanics out there but he takes the cake. I was trying my best to avoid this but it happened anyway. I dropped the ball by not bothering to read all of their horrifically negative reviews on Yelp. I was quoted $500 for the work and authorized it. When it was completed the price doubled. Nothing changed or was added to the scope of work. They refused to explain this. In addition they broke the interior console and left lots of grease on my seats and dash, which I had to clean with degreaser. When I asked that they replace the broken console, the owner laughed and said "Your car is old and things break and I'm not paying for it." Btw, My car was in pristine shape. I have no kids, no pets, I don't smoke and don't even eat in my car. In fact, I'm meticulous about keeping my car looking new. I asked him to cover the cost of replacing the console by at least taking $50 off the work. He said, " I don't give away free money." I replied, "You broke my car. " He said, "Too bad, I'm not paying for it." This man was one of the most unprofessional, rude and volatile people I've ever encountered. In fact, he made me feel like he would physically assault me even though I was treating him with respect and patience. My experience at Champs was worse than I could have ever feared. As I said, if I had only read the horrifying reviews, this wouldn't have happened to me. I wish I had chosen one of the other suggestions. I hope this helps someone else not make this same mistake. My advice: appreciate the intended help but please read the Yelp reviews beforehand. Hopefully this man will have to pay for damaging my car in a court of law. I'm 64, have cancer and don't deserve this but I now have to fight for justice. Don't end up in my shoes. Update: First and foremost, EVERYTHING he said in response is a lie. EVERY single thing. He's trying to deceive readers to save himself potential business. I find it interesting that he reveals his first name because he told me his name is Champ. Secondly, him addressing me as "Dear Sherri" is laughable. He was as rude and nasty as one can get to my face. Again, he's trying to create a false impression. Lie after lie after lie will not work with most consumers. People see through unscrupulous people like him. I wouldn't put out this much effort if he were innocent of any of what I contend. One particularly egregious lie he told is he claims my car is 23 years old. He does this to create the impression that my car is old and beat up. The truth is my car is a 2012. In actuality it's only 13 years old and WAS in pristine condition before I unfortunately chose to take it to Champs. I'm sure he will try to edit his lie but that's what screenshots are for. The bottom line here is that unethical, dishonest people like him will easily lie to cover their behaviors. Most consumers understand this reality and will heed my warnings. I don't want others to find themselves in my position.

They reset my "maintenance required" signal that my previous repair company neglected to reset…read more They were so professional and helpful and completed the reset in only minutes. They are customer friendly and knowledgeable. I highly recommend them.

We have always had very professional and respectful service at this AAA auto repair shop. We…read morebelieve they are honest and we trust their work. We would highly recommend going here. They do not push work that is not necessarily needed.

I got an alignment and diagnostic on my car after taking it to another shop and getting told it…read morewould be thousands of dollars to fix my car. My car was running fine so I took it to Gemba Automotive for a second opinion where they told me it was just cosmetic and does not interfere with the integrity of the car. I am very grateful for their honesty and efficiency I was able to get my car checked out and service completed within a few hours. Shop seems very clean and organized and they also take pictures and videos of your car and send it to you. Overall great experience and will be coming here from now on!

I brought my 2019 Yukon XL to Gemba Automotive expecting a clear and honest diagnosis, but left…read moreconcerned about the approach. I went in for a transmission that was shifting hard in automatic mode. After what was described as a diagnostic, Justin immediately recommended a full transmission replacement--without walking through other common, less expensive causes like control module or valve body issues. What's frustrating is that Gemba's own messaging says they focus on root-cause diagnostics, transparency, and avoiding unnecessary upsells: "We fix the root cause... No pressure. Just the truth." That wasn't my experience. I wasn't shown clear proof or given alternative options before being told I needed one of the most expensive repairs possible. After a routine oil change, I was also suddenly told I now need an oil pressure switch, which raises additional concerns - are they manufacturing problems to drive ticket value? I've since heard similar experiences from others being told they need full transmissions as well, which makes this feel less like a case-by-case diagnosis. I recommend getting a second opinion before committing to major repairs here.

From my initial phone call I was greeted by Brandon. He kindly, respectfully and patiently…read moreanswered all my automotive questions and concerns. He came to my home, assessed the problem with my headlights and repaired. I appreciate his honesty and work ethics. Upon diagnosing the headlight problem we googled the repair part on Amazon and found the best price VS high reviews for that part. I knew I wasn't getting gouged for the part. I bought it directly. Brandon is honest, fair and transparent with his charges. Within a few short days he replaced the headlights and replaced oil filter and oil. Going above and beyond with his work ethics, schedule and timely repairs. Thank you Brandon!

Hello I am new to the area and wasn't sure who to go to after I came home one night and my…read moreheadlight was out. I got on Yelp.com and asked if anyone knew why my pulb wouldn't stay on ever after I changed it out. After receiving a few suggestions from various local mechanics, I decided to go with Brandon from Cross Automotive. He drove over to my house and worked on my headlight from my garage. He took his vehicle and picked up the part came back quickly and changed out plug and reaped all wires. He put everything back together like new. Light now works like a charm! Brandon was an hard working honest guy. He gave me a swell deal. I would definitely recommend Brandon, a friendly likeable guy who does a great job and is not out to rip you off. So next time your wondering where to take you Auto for repair at a fair price!! Have Brandon come see you.

I have been loyal to a repair shop in my old neighborhood for the last 23 years, but we moved to…read moreSun City West and that shop is 25 miles away, very inconvenient. So, looking for a new one I've tried a few automotive repair shops around town, but have not been impressed. This is a first time visit for me at Gembas. I was a bit leery of taking my old pride and joy (that is like new) to this shop as the shop recently reopened under new ownership. I met with Angel. My A/C was blowing hot. I did try to recharge the system myself without success. That's about as far as I'm qualified and equipped to go. Gembas replaced a couple of leaky Schrader valves, purged and recharged the system and even gave me a veteran's discount. I was thrilled to pay the $293. This is an honest shop. Angel didn't try to upsell or snow me. He's very professional and knowedgeable and his attitude is positive. Gembas will be servicing both of our cars. Highly recommended.

Service is excellent! New owner immediately came out to see the problem with my car's fender liner…read moreassembly and grabbed the missing body bolt and installed it right away. Very good prices too! I will recommend Gemba Auto to anyone interested in servicing their cars!

Just had suspension and brake service done on our 2005 scion XB. Also had some other suspension…read morepieces replaced. They also attended to a belt squeal and made sure everything was working great on the AC system. It was a pleasure to work with Brandon and Ken. Highly knowledgeable about import cars. Thank you for the great service.

I had an appointment to bring my Prius in for a diagnostic test that was going to cost a couple…read morehundred dollars. I'd never been to this shop before, but the owner Ken greeted me as I pulled up, asked a few questions, examined the car, and quickly identified the likely problem. He knew it would be one of two issues and roughly how much each repair would cost. Based on my plans for the car, he explained I didn't need to waste a couple hundred dollars just to hear what we already knew. What a stand-up business owner! Prioritizing customer clarity & experience over squeezing every dollar from them. Trustworthy auto shops are hard to find, so I'll definitely be returning because of that.

After my original experience, I was extremely frustrated and left a negative review. But I do want…read moreto give credit where it's due -- the team at Christian Brothers Automotive reached out to me personally, listened to my concerns, and worked with me to make things right. They stood behind their work, fixed the issues with my vehicle, and got me back on the road. I really appreciate the communication, professionalism, and willingness to correct the situation. That says a lot about a business. Thank you to the team for taking care of me and my family.

Their original estimate was a lil higher but ended up beating a quoted price we got elsewhere for…read morereplacement of an exhaust pipe by using an alternate to OEM part, which we were ok with being it's an older vehicle. We've had it for awhile now and have had no issues. The shop & guys were clean and professional. Appreciated they got us in quickly (within 1 day) despite being so busy.

The staff were so informative and friendly. They completed the work earlier than anticipated,…read morewhich is always nice.

I was very disappointed with my experience at this repair shop and will not do business with them…read moreagain. After a minor fender bender, the insurance company initially estimated the repairs at approximately $4,061. The repair shop's original estimate was around $2,500. However, after the shop became aware of the amount the insurance company was willing to cover, the final bill increased to $4,059. The significant increase from the original estimate raised concerns for me about the accuracy and transparency of the estimating process. I was also told that I had requested OEM parts rather than aftermarket parts, which I did not authorize. Unfortunately, I did not have this discussion documented in writing, making it difficult to address the issue later. My biggest concern was my interaction with the manager, Kevin. I found him to be rude, dismissive, and unprofessional throughout the process. Rather than addressing my concerns respectfully, he accused me of attempting to scam the insurance company, which I found both inappropriate and insulting. Instead of helping resolve the situation, his attitude only added to my frustration. Even though I had attitude, as a manager, he shouldn't of. My advice to anyone considering this shop is to get every detail in writing, including parts authorization, repair estimates, and any changes made during the repair process. Based on my experience, I left feeling frustrated and concerned about the transparency of the billing practices and overall customer service.