Desert Valley Gastroenterology aka Arizona Gastrointestinal Associates, leave new patients that were harmed by another gastroenterologist 'AT RISK". This group will not see new patients if they were already seen by another Gastroenterologist in the PAST 3 YEARS. If your gastroenterologist misdiagnosed you... provided inappropriate care... or neglected your cries for help until it was too late... do NOT try to seek care here, they have verbalized that they will NOT see you. Shame! read more

Doctor Matthew was amazing, super knowledgeable super prompt cannot say enough about how wonderful he was. However- the front desk lady Sue should be fired immediately, the way she talked to me on the phone multiple times was absolutely infuriating. I have been bed bound for weeks, 3 trips to the er multiple doctors visits and come to find out I have severe stomach ulcers, I have not been able to eat or sleep for weeks. I speak with Sue to request a doctor's note, and she talks to me like Im a child trying to play hookey!!! Words cannot explain how absolutely infuriating it is to be so sick and in so much pain and have someone talk to you like that! She was rude and condescending and no matter how much I tried to reason she was downright rude! Management should pull the calls and listen because it is disgusting, I've never been talked to like that before from medical staff, someone like that should go work far far away from people who need compassionate care! read more

I highly recommend Dr. Matthew Jackson. He clearly and completely provided explanations. He also took the time to answer my questions. Dr. Jackson also demonstrates a comprehensive, holistic approach and considers other factors that may be possible reasons or contributing factors to your symptoms. Staff was good at contacting me with results of procedures/tests and imaging and they were always pleasant. read more

Great place ! Wonderful staff & love my Dr. Priti Sud ! I never wait long to see the Dr.... read more

Dr.Yadav is great, but the office staff is not very forthcoming. Request was made several times for out of pocket costs and no estimate was provided. Wound up with a surprise costly bill. Would not recommend unless you love surprises that cost you money. read more

I would highly recommend Dr. Anita Yadav in the practice. I had a problem and was unsure how to proceed. I left a message for the assistant. I received a call back from the assistance, but thought that I needed to go to the emergency room. When I tried to get an appointment, it didn't line up with what was available. Throughout the night my symptoms changed and I did not go to the ER. The next evening, Dr. Yadav called me personally off of the message from 2 1/2 days ago wondering how I was spent a substantial time with me on the phone going over different things. I personally feel she's a great physician and has a wonderful bedside manner. To check up on me at home in the evening after hours shows what type of doctor she is. That's pretty epic on her part. Well done. I appreciate everything that she did. She's just as wonderful in the office. read more

I am Dr. Kaiser's patient. I have always had a good rapport with him. He is caring, and all his advice and guidance get results that solve the problems for which I have consulted him. He is reasonable and takes all the time necessary to address all the points he and I want to cover. He never appears to be rushed. He has performed procedures on me that take care of the problem for which that procedure was to address. Not 5 stars, TEN STARS! Dr. Stan Rocklin, Mesa, AZ read more

WARNING: expect to be misled on billing concerns. I had an MRI that was a little pricier than I thought it was (that was on me for not checking the price) so I call the office to find out the exact amount of my procedure before I proceed with it. I then have a minor operation scheduled where I call to get the exact amount of the procedure so I can know what I will have to expect to pay. I was told they don't have the billing amount that it's all through banner and that I will need to call banner for the total amount of the procedure l. I did and the out of pocket expense was a little pricey but at the top of my limits to what I can afford. Then I know after the procedure I get another bill from the doctor's office for an additional $500 who then tell me that they charge an additional fee. They admit they can see in their notes they told me I would have to call banner for the total price. The billing manager told me I should've called again to double check as if I'm supposed to assume the people in her own office are lying to me. They knew they would charge me an extra amount and that I was worried about the price. They fully admitted they mistakenly told me banner would be the only ones charging me. Does this sound ethical to you? I would highly recommend going else where. This seems to be one of those practices you would be better off avoiding if transparency and integrity are important to you read more

Do not go to this office! They will charge you $350 just for a consultation which you can't get around and is a 10 minute conversation no actual services, send you to get scans which is another $300 and then they don't bother to even call you with results. But best believe they have time to send me a bill and want a review before I even get the help that I need. I still have had no treatment for my condition, but that's just the way it goes and we are supposed to be ok with it. Medical corruption, it's only a business you aren't helping people! read more

I had a great experience at this facility. Reception was very helpful. Everyone I came in touch with was very helpful, friendly and professional. I had questions in between visits and spoke with Sue. Sue was great helped me understand what I needed to do. Dr. Yadav was very informative and helpful. A really great experience. Thank you to the staff at Desert Valley Gastroenterology read more

I highly recommend Dr Kaiser. A few hours after my first appointment, i receive a phone call from Dr Kaiser verifying what we had discussed. How often does your doctor call you? Several weeks later I had a question about my prescription and left a message on a Friday afternoon. On Saturday morning I had a return call. He had already called in a new prescription. I find Dr Kaiser caring, attentive and genuine. read more

I'm pretty blown away already by the responsiveness, patient service and environment of this practice. I just changed GI docs due to insurance reasons and what a blessing! Dr. Patel himself has personally responded by phone to email questions . His staff is on the ball! They seem to communicate well between departments which is a rare and extremely valuable commitment. I have not had my procedure yet and the tasks leading up have been smooth so far. Thank you ! Kindness Matters. read more

Such a waste of time. I was referred here by my primary after a month of abdominal pain and GI issues. The front office was efficient and very nice. But I'm so tired of healthcare professionals being devoid of empathy or real interest in helping people. I waited 2 weeks just to pay $50 for a 5 min appt that resulted in no exploration of my issues and the doctor looking at her computer for 90% of the time. Dr. Sud came in, said she'd be the one taking care of me, then sat entering my lab results for a few minutes in silence. Once complete she asked me why I was referred. I explained my symptoms, specifically the ones I'm still experiencing. She said I probably had an infection and the symptoms will resolve. I shared I was still experiencing pain & swelling in my lower abdomen when I bent over or engaged in physical activity, as well as some other issues. She said "but most of your symptoms have improved?" I said, I felt much better than 4 weeks ago but I still have issues. No further inquiry into the GI symptoms Im still experiencing or how those could be addressed. She poked at my stomach and looked back at her computer. She ordered an ultrasound for 3 months from now and some blood work which I'd already done two weeks prior. I had to correct her twice about specifics I shared because she wasn't listening, just clicking on her computer, and at one point she had to have me re-ask my question because she wasn't paying attention. She was completely dismissive of my remaining issues just bc most had improved. I sought help from a specialist and felt like a number, leaving without any real answers or direction of how to get them & am still struggling. If you go to this office I'd seek a different practitioner. read more

Not surprised to get to the page and see reviews about constant rescheduled appointments. I've had an appointment scheduled for over a month now to get a call less than 5 days before saying it needs to be rescheduled and that they don't have ONE doctor available until the end of November. Lol. God like I've said in reviews about other incompetent offices, no wonder people die in this country when we constantly get fucked off by medical help and issues go further and further down the line until they are worse. Don't bother booking an appointment here you probably won't make it in. read more

Dr Sud and her staff are horribly rude and short. My father was just in and the doctor was walking out while he was asking questions about a procedure she wants him to have without being in the room more than 2 minutes. She wasn't even going to do an examination!! They show you a video circa 1970 and then try to schedule you for a surgical procedure. No information on where or if it is out patient nothing. I would never recommend going to this practice!! read more

I had a bad experience here. I won't be coming back. I don't believe the NP has my best interest in mind. read more

Desert Valley Gastroenterology - Building 7 - Gastroenterologist Near Me - Mesa, Arizona

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Until my most recent experience I would have given this office a 3 star. But their new NP has a negative bedside manner. She asks a question then interrupts you. She cuts you off. Doesn't try to get a complete picture. When I directly asked her if she had a problem she suggested I have low self esteem and seek counselling. Seek counselling because she had an attitude problem? I think not. read more

For sure don't waste your time at this practice with these people. My mom was scheduled for Tuesday, for a 9:30sm appointment , they called Tuesday that same morning and less than 1 hour before the appointment to cancel our appointment. They said Dr. Sud wasn't in or something in that nature. I was fine with it because I know things do happen. We rescheduled for that same week, Friday 2:45 pm. I had trouble finding the office on our way there (my mom is new patient there )...they said Dr. Sud had to leave early so canceled / rescheduled all appts so she wasn't sure why we were asking for direction to go there. First of all I never recieved a call or voicemail, but they claimed they left me a voicemail. Second of all DO patients and their family not have busy schedules as well?? Canceled twice on us that same week ?? That's 2 days I took off work or half day of work to take my mom to what ended up being canceled appointments. Next, she proceeded to tell me a man called back to acknowlwdge the cancelled appt but they didn't reschedule. I'm like man? Who? She goes your mom's husband. I'm like that a bunch of Bologna because my dad doesn't even speak English and he's 83 years old he doesn't know how to listen to a voicemail and then to redial to cancel an appt ?! No way . Then the scheduler goes yes he didn't speak good English ... I'm like there's no way you would have been talking to my dad. Stop making things up! I ask her which number they called to leave a message but they couldn't tell me... Lastly, after all the mess and confrontation she the transfered me to the office manager and to have her be just as rude and say to me yes they got my mom mixed up with a patient who had a similar furst and last name... . Whether thats true or not I find it to be such a terrible coincidence bc my mom's name is not a common name and spelled pretty uncommon. To cancel on your patient twice in a week without at least 24 hour notice like no one has a life but the people who work here and to give your patients lies when they screwed up is unacceptable. Then when I got mad at the mix up and was questioning what happened and why this happen she literally just in threw "we are going in circles do you want to schedule your mom or not ?" Do I not have the right the know what happen and how my appointment got screwed so I can ensure this won't happen again or at least still have faith in this practice? After all you did take time away from my day ( and my mom's time ) and wasted my PTO time from work ... very unprofessional staff there. On the other hand, if I were to give them the benefit of doubt MAYBE they didn't lie about the scheduling incident and they did indeed mixed up 2 patients name and info ... but to confused two patients is already a huge red flag when it comes to your health and anything medical. Will not trust this practice to take care of my mom and Dad. Will be seeking a new doctor. Should have known better after seeing all the bad reviews. read more

This is the most incompetent unprofessional medical practice I have ever ever been to, they tell you when you leave that you have an appointment a month later, soon to figure out you don't and you can't get one for another 4 to 5 months. ... Please do yourself a big favor and find somewhere better to go. read more

The office staff are always helpful and kind. Dr. Fauble is knowledgeable, to the point (also puts it in Lehman's terms) and has great bedside manner. I highly recommend!! The only con is the schedule, but this is not a reflection of the provider or office staff. When I have tried to schedule follow ups (say 2-3 months out), they aren't any openings for sometimes 4-5 months. However, this is only a minor hiccup.. I usually call around the 2-3 month time and have been able to get in earlier from a cancellation. read more

I have been seeing Dr. Fauble for the past year and he does a fantastic job! He always does a great job listening to you and is open to ideas/suggestions that I have brought forward about getting off any medications. Additionally he takes his time with you and makes you feel like he is your only patient for the day. (This says a lot considering his appointment book is usually 3 months out). Yet the office always runs on time which is extremely refreshing. I strongly recommend Dr. Fauble for your preferred Gastroenterologist! read more

This place sucks. Dr sud is lazy and doesn't keep her appointments. Plus the staff hangs up on you when trying to get prescription for your appointment. Don't recommend read more

I would not recommend this office to anyone. They have the rudest, most uncaring staff, I have ever come across in any business. They will not call you when results are in, from tests, or insurance t, even though they say they will. They won't return your calls. They don't send things in to insurance, and when you pester them enough, then end up sending wrong or incomplete information. Kira, the assistant to the assistant, is so rude and incompetent we have had to move on to a different Doctor. I give this place no stars. read more

The staff here are rude and incompetent. I had an appointment I made for my sick elderly mother, which they canceled. When I asked why they said something about overbooking. They did not even call me to tell me it was canceled (even though I was the one who made the appointment). They called my mom's phone (who is too sick to answer) and they refused to use my phone number as the number to call (even though I have power of attorney). When you call to make an appointment a voice recording tells you no one is available to take your call and to leave a message and someone will call you back within 24 hours. I tried that twice and no one ever called back. I finally got someone in their office on the phone who called me an asshole. The last time my mom saw this doctor he did not resolve her medical issue. VERY bad experience all around. Look somewhere else! read more

got here early filled out paperwork. Assistant took me early and asked me pre-questions. I feel if you come early like 15 minutes and the Dr still doesn't come out after 30 minutes, there's issues read more

Desert Valley Gastroenterology - Waiting, waiting, waiting - Gastroenterologist Near Me - Mesa, Arizona

*2018 update. The good PA Brian left for one. Unbelievable!! After 7 years- I called to reschedule a general appt because I woke up with terrible migraine. Next thing I know; I receive a notice by certified mail that I've been dismissed as a patient. When I call to find out what happened, the Office manager was very rude, said I called her a liar. Well, turns out they have a 3 no show policy. This was the third time in 4 years(2013-2018) , I had called to reschedule same day appt due to illness!! Wow!!!! I never had a change to speak to the Dr. oh well. Don't ever call or leave a message- you might get three voicemails back in a row followed by at least 4 certified mail letters. Odd!!!! GREAT Dr and Great skills. A++ I am a real patient and sorry to read the bad reviews so I had to post my own experiences. I have had severe gi issues for 10 years(1980s) and then endometriosis, I had my gallbladder removed and then breast cancer in 2012. Dr Ryan Fauble was one of the best GI Drs I have seen in the past 30 years (since I was 20). He sent me to a top notch surgeon. Over the past 4 years I have returned a couple of times. The PA Brian is also really good, nice and professional. They even called in an rx for me one time. I am due for colonoscopy(because I'm 50) and next month Dr Fauble is going to check out my upper gi acid reflux as well. Excellent service, skills and treatment. Even if I had a staff get a bit rude(which I have not in the 4 years I have been going there)- Who cares? The Dr Skills are great. read more

Love this office. I have only seen Dr. Kaiser once, I usually see the NP Brian Wortzel. The front desk staff is friendly and accommodating. I can usually get an appt scheduled within 2 weeks which is great, other GI docs I had in the past had 6-8 week waits. NP Brian is very friendly and thorough. He always takes the time to explain my treatment plan. Brian's assistant, Kira, is great. She calls with followup information from tests promptly and if i call with a question- she responds within 24 hours. I love that they have a patient portal! read more

Dr's are so thin skinned that if you need to see a different Dr at their office because they know more about your issues, they WON'T allow it. That's patients rights and should be illegal. A patient should be allowed to go to the Dr they need. The other Dr should be adult enough to handle that. I would never go to an office that won't permit you to change Dr's and get a second opinion even. Seriously dangerous practice. #patientsrights #seriouslydangerous #nevergothere read more

I came here with my father who is elderly and recently had a stroke. We normally see Dr. Fauble who is always kind and caring. Unfortunately we had to see his nurse Kirsten and she was just flat out rude. She would talk over my dad and didn't listen to me when I tried explaining the things he struggles with. All she did was prescribe him a medication he has already tried and when I told her that she said he needed to try it again. Do NOT go here and if you are already do, avoid his nurse. She is the worst. read more

Dr. Fauble is an amazing doctor. I have been here for almost 6 years and used to see the PA, Brian, who is no longer there but he and Dr.Fauble have both provided excellent service. Great bedside manner, informative, and really understanding and accommodating when it comes to changing prescriptions to generics when insurance won't cover or it'll cost me an arm and a leg. Really big shout out to Luisa in scheduling as well- wow! While dealing with a health issue, she was able to communicate and advocate for me via phone with my doctor to get a new prescription to address the issue. I have never experienced that kind of commitment from a medical office staff member in my life and it meant the world. My doctor and office staff are great. The only negative experience I have had has been with the NP, who definitely lacks the bedside manner and does not create an environment that feels welcoming or open. I felt very uncomfortable and put on the defense explaining my doctor's orders that she challenged me on before looking at my chart or history. Did not feel heard or validated by her. Definitely go see Dr. Fauble if you want a doctor who will truly help you and resolve GI issues! read more

Love Dr Sud.. She's an amazing provider. I'm thankful for her help. I would definitely recommend read more

Desert Valley Gastroenterology has a very incompetent office staff. They never billed my insurance company properly, and in the end I ended up having to pay the bill. I would NEVER recommend this practice. read more

I had a very concerning issue and they got me in the very next day. The office personal were extremely friendly and helpful! Nurses were engaging and understanding. Dr. Fauble is the absolute best! He listened and explained exactly what was probable and what would need to be done to correct it. The nature of my situation needed an EDG asap. He scheduled one in 45 min. Dropped everything and did it himself. I can't say enough. After the procedure, he thoroughly explained the results and how we were going to treat it. He doesn't dumb stuff down, and answers all questions and does it with out being "stiff", super friendly and approachable. read more

Dr. sud is an egotistical, uncaring wannabe doctor with a superiority/God complex, who only hears what she wants to hear, and offers absolutely no solution. Once she has it in her head that she knows what your underlying issue is, she will not allow for even the possibility that she could be incorrect. She has the bedside manner of a dead fish. If you are looking for help, please I implore you for your own health, definitely look elsewhere. This "doctor's office" is completely useless and counter-productive if you actually want to diagnose your illness and treat it. She is a pill pusher to the fullest and truest extent of the term, with no regard for your health and personal well-being. read more

Do not go here! Dr. Sud has terrible bedside manners. She talks over you and DOES NOT listen to anything you have to say! This office will NOT let you change Doctors either. So, you will be stuck with a terrible Doctor. You have been warned!! read more

Great place to avoid. My opinion is a doctor should at least pretend to care about a patient and act competent. Dr Sud does neither. Initial wait in the waiting room was 46 minutes and another 27 minutes in exam room. During the wait in exam room a nurse, or assistant came in and announced she had my wife's prescription. I doubted that they were my wife's prescription as we had not as yet seen the doctor. I accepted the paper work and did not recognize the pills or the name on the paperwork. We were given someone elses prescription. I assumed they are not familiar with HIPPA regulations. Dr Sud eventually came in asked a few questions did not wait for my wife's answer, and said we needed some tests. When the tests came back for results and was told my wife did not do the tests correctly. How did my wife fail a test of the stomach when she was under anathesia? Seemed to be a good time to switch doctors. With the doctor switch my wife is doing much better, and yes we did have to repeat tests. Another doctor had to redo the tests and found issues that required surgery. Fortunately we found another doctor quickly. read more

I'll save some of you the long read, find another Drs office to go to, they'll collect your money and push you along without any resolution This is my 4th gastrointestinal specialist in as many months, and I have had daily life controlling symtpoms since. I will say Dr. Kaiser was very thorough during my first visit, and then everything else has been quite unprofessional. I received a call at 230pm on a Friday, which I missed and got a voicemail letting me know my lab results had come back (8 total tests were ordered). And to give Janine a call back ASAP. so less than 4 minutes later, I called back, left a message, then called 30 minutes later and left another message. Then waited another hour until 4:02 and when I called again, this office is now closed for the weekend. Monday rolls around and I finally get a return called at noon, which Janine tells me that part of my results are back, and negative then proceeds to say "I'm not sure if that's good or bad but it is what it is" then proceeded to wish me a good rest of the day and tried to hang up the phone, all within 30 seconds. 1, as the one making the call, you should be well aware of what was ordered and for what reason and what they are looking for, "I'm not sure if that's good or bad" is about as unprofessional and inconsiderate as it comes when talking to a patient. 2, when I cut her off from hanging up the phone to ask her about my other results that still hadn't come back, she didn't even know we were waiting on anything else and had to put me on hold to make sure it was even ordered. Then when those results finally did come back, I spoke with Selena, who was much more thorough and professional, but our conversation was brief, she asked about my symptoms(which haven't changed) and reported back to the Dr. 2 days later, I get a call from Janine again telling me the Dr wants me to keep taking this medicine and meet with a PA in 2 weeks to discuss symptoms. Are you freaking kidding me? 4 months of symptoms, 8 negative/normal test results and you give me a prescription immodium and tell me to visit your assistanrt in 2 weeks. Long story short, save your time and money and go to an office that has the time and will to actually take care of and follow through with its patients. If an office manager or Dr cares to discuss this you have my info read more

STAY AWAY!!! The doctors and staff are horrible and completely unresponsive. I had a liver biopsy and was told results would take 2-3 days and it has been nearly six weeks with no contact from the office. I've had to call every week and still have not received a response. If you care about your health and want to work with doctors who care about your health, do not go to this office. read more

I found Dr, Shud very friendly. She took the time to read my chart before coming in. I had two procedures and were very satisfied. In fact I live in New Mexico and drove over for the appointment and procedures. read more

This office is incredible! When I first visited 4 years ago, I was in a really difficult state. I was 18 years old and just got diagnosed with ulcerative colitis, and was really sick. Dr Sud has been nothing short of amazing during a really tough time in my life. She truly cares about me, is extremely knowledgeable, and always has my best interest in mind. I would highly recommend Dr. Sud and his office to anyone going through gastrointestinal issues. Thanks Dr. Sud! read more