Dr. Panossian is great - he's friendly, patient, informative, explains clearly, i.e. everything expected in a good physician. I would have given a '5' rating...However, as with any medical issue, you'll need to interact with the office - and it's extremely difficult to do as you can only leave messages, regardless of the purpose of your call. They will call you back, you hope...eventually. I give the office a '1', for an average of '3'. Would I go back? Not sure. read more

My husband Karl had Dr. Sarabdeep Mann of Az digestive health do a colonoscopy for him. His doctor had retired and I received a letter stating it was time for a colonoscopy. They sent me forms and I returned them. I received a phone call stating when and where my procedure was. I never met Dr. Mann. He was very nice and stated I had some tiny polyps not to worry. 3 weeks later I received a call from Ironwood cancer center. There was an appointment to see Dr. Halber. He was surprised when I stated I didn't know why I was there. I had colon Cancer! I never received a call from Dr. Mann or his office. There was no follow up. I was shocked that a doctor would treat a patient like this! read more

I was very pleased with Andrew Ho - was friendly, answered all my questions, and let me know everything was ok. This office was Arizona Center For Digestive Health. I would recommend anyone who needs this help, to go to this office, as you will receive great care. The office help went out of their way to help me. I did have a walker. I was using Dial-a-Ride, and was having difficulty getting them to pick me up. The first driver didn't call me when he arrived, didn't see the large sign, so he drove away. I called several times to get a driver, and after 2 hours, someone came. It was near closing time for the workers to leave, and yet the boss said it would be ok for the receptionist to wait with me until someone came. I was extremely appreciative for her waiting with me. There are not many people who would be this caring, and she does deserve recognition for this. read more

I met with Leslie yesterday and she was incredibly knowledgeable. She took the time to run through all the possibilities, answered all of my questions, explained everything in thorough detail and never seemed rushed or annoyed at all of my 'needs'. She was kind, easy to connect with and immediate to make that connection with me as well. All other interactions with office staff were pleasant as well and I look forward to having Arizona Digestive Health as my place for GI health going forward! read more

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Customer service is horrible! I had a endo and colonoscopy biopsies done. Had horrible diarrhea and left two voicemails with Dr Manns asst. Then they give you the option to use their "text" messaging line for faster service. Ha I messaged three times! Not one reply. And getting anyone to answer the phone is a joke. It's like Fort Knox. I'm still not sure is the DR even cares enough to make sure he makes the right decision on my care. I finally had to drive 40min and walk into the office and talk to the office Mrg. Who seemed nice and apologizing abt the DRs Asst not contacting me all 5 times. Dr Mann finally called me. Overall: DR Mann may be good at what he does. I haven't had enough time with him. BUT his assistant and the cust. service line is horrible. I needed help bad and was not even cared about. read more

Honestly, no stars would be appropriate. I've called and asked SEVERAL times to have someone call me regarding paperwork and it's days in between only to have them message my husband on the online portal. This doesn't solve anything between us and the insurance etc. they are lazy and clearly do not want to do their job. This is absolutely the WORST facility. Highly DO NOT recommend. read more

It has been a complete NIGHTMARE trying to deal with customer service. Dr. kavathia was okay but everything else has been terrible. They scheduled an endoscopy for a month out and then waited until the week before to actually request authorization from insurance (even though they knew it would take longer than that to get, as they admitted Cigna takes a bit longer) but told me it would all be fine. Lo and behold the authorization wasn't received in time and they canceled the endoscopy THE DAY BEFORE the procedure. They rescheduled for the next week and the same exact thing happened and they again canceled it the day before. Everytime I call their office they have no sense of urgency about anything and keep reassuring me that it will all get sorted out in time, and not to worry, etc. but then they call to cancel my procedure because they couldn't get it figured out. This has affected my work as I have had to request multiple days off at this point only to have the endoscopy canceled TWICE now and it has been difficult to find a ride home only to have it canceled twice at the last minute. When I called the insurance company they told me they had a meeting setup with my doctor to get the authorization but it was missed so had to be rescheduled. But the bottom line is, no one there seems to care and their customer service is absolutely horrible. read more

On time and well organized. Can't say enough about the admitting staff and the team of medical professionals. Fernanda, Nurse Ben, Nurse Roxanne and the Anethcitist were all terrific, kind and answered all my questions. Dr. Mann runs a great team. Thank you all for your professionalism I highly recommend this group. I see other reviews and it must have been a different office. I was at the Mesa office and again everything was terrific. read more

The medical staff and services are great. However, the billing is dishonorable. If you go as in network, All related services should be treated as in network. But billing send an anesthesia bill as out of network and they don't do anything about it it is unethical. Do not go here unless it is a 100% paid by your insurance. read more

I was mislead by the scheduling person at the clinic that the provider that I was being scheduled with was a Tier 1 provider for me. I specifically requested that as I was getting away from another provider who was not Tier 1. Little that I know I got this huge bill. I talked to the billing department that did not want to take any responsibility, the the scheduling person, who also had nothing to say and blamed it on me, even the manager did not take any responsibility. I am very frustrated to be tapped like this! Not coming back for sure! read more

If I could give a negative amount of stars I would! This office is terrible! The staff upstairs is rude and it's like pulling teeth to get paper work or even get them on the phone. The dr we saw basically did nothing. Ordered a procedure then when the procedure was done just pushed us out and didn't explain anything! They filled out the paper work wrong. When asked about the issue the staff replied with " I don't know I'm not the doctor " well the right answer would be to get the doctor and get to the bottom of it! We will NEVER RETUN TO THIS OFFICE!!!! read more

The doctor himself is fine. However follow-up and follow through at this clinic leaves much to be desired. Multiple attempts to contact the office as my condition worsened, went unanswered. Wait time to talk to anyone is usually 20-30 minutes. Then they "take a message" that never gets returned. Same with the patient portal. Messages sent there seem to go to nowhere land as they are never answered either. Disappointing as I drove far out of my way to see this doctor as his personal reviews are very good. I am now looking for a new GI doctor due to the inability to reach the doctor between appointments. read more

If I could give 0 stars or negative stars I would. I went because I was having some issues with my stomach and had previously been told by a Dr that I most likely have issues with wheat. So this visit the Dr said at my age (almost 49) he recommended a colonoscopy and at the same time they would do a culture for celiac. Everything was scheduled and then they called me 2 days before the procedure to ask if I can move the time later or another day. Although this created some issues, I agreed to go ahead and accept the change. They then called back a day later and said could we change it again. I said no this time and kept the appt time. I received a call from the procedure center that my out of pocket would be $550!!!! What??? Called the insurance company and found out that due to the way they coded it, that would be my cost. So I called the Dr office and wanted to cancel the appointment. The person I spoke to said I would need to be transferred and talk to the lady that coordinates the procedures. I got a voice mail and left a very detailed message to cancel the appointment. I called them on Jan 20 and 21, a total of 4 times and left messages. My procedure was Jan 26. I received a Bill from them on Feb 1, with a $125 charge for missing the appointment. I called and spoke with the billing department and explained the situation and she said she would send an email to the Dr office to see what happened. I then received another bill from them on Feb 4, demanding payment. I call the billing department back and she said she never received a response from the Dr office... not my problem and obviously they don't know how to communicate!!! If you go there, expect a bogus bill and have fun disputing it... btw I have my phone records to prove the calls, dates, and length of calls proving this review... read more

The doctor was fine however the back office staff was very stiff and made me feel uncomfortable they were not friendly at all

My 89 year old father has been having constipation problems for years, and was referred to Dr. Faybush. She was extremely caring and genuinely concerned about Dad's issue. She gave us an action plan to stick to that was very clear and reasonable. She also told us that she would be happy to answer any future questions over the phone. Dad left with a smile and completely at-ease! I would recommend her to anyone. read more

Review for Arizona Digestive Health Mesa-Baseline. The staff and doctors were very congenial and professional. The billing was horrific. They waited over a year to send any bills and were sent immediately to a collections agency with a 31% profit! I never received any bills to my house, other than the collections agency bills. The medication prescribed didn't work either. I doubt whether I would go back here. I'm sure there are better choices for gastroenterologists in the Mesa/Gilbert area. read more

This is the absolute worst practice I have ever been to! You cannot get anyone to answer the phone (I called for days and even left a message but didn't get a return call in the listed 24 hours), the office staff is completely unprofessional (I was hung up on because I was trying to get test results they should have had for a week and half, and I told them no one was answering the phone for days or returned my call. I called back after being hung up on and they hung up on me again!), and the doctors do not care about what is happening in their office or about patient care (I drove to their office to speak with the Office Manager, left a message for both doctors to call me back and was told when I called back 2 days later that they chose not to call me back)! I asked to speak with the Office Manager and was told they would take my message and if she felt like calling me back she would, and if she didn't then she wouldn't! (I was told this by Nicholas, who is the individual who hung up on me twice). I already informed my PCP of this practice and they will be looking into removing them from their list of recommended providers. I will be filing a complaint against this office. They need to learn about something called Patient Abandonment (Dr. Saperstein never reviewed my test results with me, never advised further treatment, and never provided notification that my care was being terminated). There are too many caring, professional doctors and staff than to settle for this place! read more

I had the pleasure of seeing Marianne Rosati, NP. She was AMAZING!! kind & thorough. Sometimes I have felt that i have to advocate for myself like some dr's only want to treat what your coming in for like tossing medicine your way and leaving it at that not thinking past like what could have caused this. And this sometimes had left me feeling like the provider doest really care! NOT my experience at all with NP Rosati. She listened to me i didnt feel rushed and in a time where i was worried and uneasy and couldnt even process everything i feel like she really took care of me. The front desk was nice the MA that took vitals/roomed me was nice. I had a great experience and would recommend all of my loved one, friends & colleagues to see NP Rosati. The front desk was able to get me appointment a week or so after i called randomly, i was seen/scheduled quick.. Im just very happy that i stumbled across this office. I appreciate the kind front desk and MA's and most importantly the NP! read more

I met with Dr. Asia Muhammad and she was great. Personable and professional. Understanding and helpful!

Absolutely horrific experience. Sat in the waiting room for close to two hours. Dr. maybe spoke to me for five minutes then charged me an exorbitant amount on the bill. Charged me the highest billing code that you can charge. Had to call the corporate office multiple times and have yet to receive a phone call back. Even though I've never received a call back nor have they corrected the billing issue they still are trying to send me to collections to pay a bill that is not accurate. I find it interesting that the only callback that I have received in 2 1/2 to 3 months is an automated call explaining that I'm going to be placed in collections. This place is an absolute joke. Please read the reviews and take it into consideration. I almost didn't choose this doctor because of the reviews but I thought that maybe I'll have a different experience. Well no I did not and if you go there you'll have the same experience as me. read more

My husband had an appointment here and blood work that was ordered a few months. After more than a month we still hadn't heard anything back about the results... after several phone calls from us calling to ask about it, apparently Labcorp, who they had sent us to for the bloodwork, had forgotten to run the test (and at this point it's now been so long - over a month - that they can't use the blood to run the test anymore, and asked us to come in again to have it redrawn). While the bloodwork error isn't on the part of Arizona Digestive Health, you would think that they should have noticed they hadn't received anything back without us having to inquire MULTIPLE TIMES without getting a callback (as was promised) as to what was going on or why we hadn't received anything. Very poor organization and communication on the part of this office. HUGE waste of time and money - will not be going back, and wouldn't recommend anyone else to this office either. read more

Dr Faybush is absolutely wonderful! She is so knowledgeable , kind and patient. She always makes me chuckle also which is appreciated when chatting about the tummy . She is an excellent doc and after going to numerous other gastros in town for years I feel so blessed to have her for my doc . read more

Dr Elisa Faybush and staff did a wonderful job. Professional but yet comfortable environment. From the first consultation, through scheduling and outpatient treatment, it was done with care and full explanation. I recommend Dr Faybush to anyone. Thank you. read more