I wanted to take my time and express how much I appreciate Gilbert and his wife and magic auto…read more&truck sales for the incredible customer service and communication threw are purchase and service done by them they no the meaning of taking care of there customers I genuinely recommend them for car and truck purchases they go above and beyond-Thank You-Again p.s we will be back in the future for are next purchase

In search of a used car ? Well visit Gilbert & his team @ Magic Auto. Gilbert doesn't waste your…read moretime, doesn't feed you BS, he's just there to sell you a car & give you the best deal he can. Great energy, great deals, & they understand each car they are selling. Very knowledgeable on their inventory. Appreciate you Gilbert !

I rarely leave negative reviews, but I feel others should be aware of my experience…read more I purchased a 2015 Jeep Wrangler from Executive Image Auto Group on December 23, 2025. Months later, I discovered that the title and lien paperwork had never been sent to my lender, Golden 1 Credit Union. Because of this, I have been unable to register my Jeep in either California or Texas. This has created significant delays and unnecessary stress. I made multiple attempts to contact the dealership to resolve the issue. Instead of helping, I was told, "Never contact me again about this." Since then, I have had to file complaints and spend my own time trying to resolve paperwork that should have been completed when I purchased the vehicle. My advice is simple: before purchasing a vehicle from this dealership, make sure all title and registration paperwork has been properly completed and submitted. I hope my experience helps someone else avoid the situation I'm now dealing with.

Scammed my friend. He received a truck with liquid seal in the coolant causing a lot of damage and…read morecausing thousands of damages in repairs.

This is the best auto dealership I have been to amazing pricing amazing staff. John was 10 out of…read more10 and went above and beyond he made us feel welcomed and cared for. I would definitely recommend two friends and family and would definitely return for future business. there was another gentleman there who was very tall. I sadly forgot his name, but he was a very great help as well.

where do I begin ? I bought a town and country in 2020 from them and this is my last year paying it…read moreoff and I'm so happy to be done with these pathetic people who scam customers into buying lemons . ive had to replace and rebuild the transmission, replace my brake system , replace my flywheel , replace my engine and transmission mounts , catalytic converter went out , replace my doors cause they won't open, replace the exhaust valve , Replace all struts and lower control arms ,all within 5 years !! and the same day I took this horrible car home it broke down cause the transmission. don't ever buy anything from these people! they only sell lemons. took advantage of me because of my bad credit and low deposit. SCAMMERS !

I visited this location twice this month and have experienced very horrible interactions…read more I work for Lyft/Uber and when I dropped off a rider at this location the staff was very unprofessional. One employee parked a vehicle vertically near the entry way towards the front of the main entrance. The vehicle was blocking other vehicles entry and exit way. After I struggled to park the car due to the White SUV refusing to move the vehicle, I proceeded to reverse & exit but the driver in the car stopped. He then began having a conversation with another employee casually while she leaned on the driver window with no intention to move out the way. She began yelling at me once I carefully backed up due to the other vehicle not moving and causing great difficulty. The employees began yelling aggressively at me. I explained to them I had to maneuver around them in order to exit due to them blocking the road. The staff here is blatantly rude, disrespectful and do not care about the customers or the company's partners. The rider was very uncomfortable after experiencing this incident. I will be reporting this to the regional manager and corporate for further assistance.

No sense of any form of customer service Vehicles are…read morepricey given their many many miles

Brought in my Ram 1500 for an issue with the transmission and my service advisor Trevor was very…read morehelpful and kept me updated every step of the way. Picked up my truck today and all issues were resolved immediately. Thanks Trevor and the unnamed tech that worked on my truck.

I been trying to get a copy of my contract for over two weeks I have gone in person no help I have…read morecalled every day on the phone I have left my name number and email several times funny when you where selling it to me you would respond in minutes buts that's fine I will remember that next time I buy a new vehicle or when someone tells me if I know a good dealership I will remember how bad your of an experience I have had here

We just completed our deal on a brand-new 2026 Chevrolet Suburban, and I have to give a huge…read moreshoutout to Eddie and the entire dealership for making the experience such a great one! From the moment we walked in, Eddie went above and beyond to take care of us. He took the time to show us the Suburban, explain all the features, answer all of our questions, and take us on a test drive. He was knowledgeable, patient, professional, and, most importantly, he was incredibly friendly and funny. He made what can normally be a stressful process feel comfortable and enjoyable. Eddie really listened to what we wanted and worked hard to make the deal happen. He didn't just try to make a sale -- he genuinely worked to keep us as customers and make sure we were happy with the vehicle and the overall deal. You could tell he cared about earning our business and making sure we had a great experience. The entire process was handled professionally, and Eddie continued to communicate with us and work with us until we were able to get everything finalized. That kind of customer service goes a long way, especially when purchasing a vehicle as big of an investment as a new 2026 Suburban. We are extremely happy with our new Suburban and really appreciate everything Eddie did to help make it happen. If you're in the market for a new vehicle, I highly recommend asking for Eddie. He's knowledgeable, personable, funny, and will genuinely go the extra mile to take care of you. Thank you, Eddie, and thank you to the entire dealership for the outstanding customer service. We love our new 2026 Suburban and are very happy we chose to do business with you! Great vehicle, great dealership, and an even better salesperson. Eddie definitely earned our business!

1 Star - Buyer Beware…read more I rarely leave negative reviews, but I feel obligated to share my experience so other people can make an informed decision before purchasing a vehicle from Victorville Chevrolet Cadillac. In May, I purchased a 2024 Mazda CX-90 Certified Pre-Owned from this dealership. One of the main reasons I felt comfortable buying the vehicle was because I was told it came with warranty coverage, giving me peace of mind that I would be protected if something unexpected happened. Since I had already gone through a tough situation previously with my last vehicle, left stranded on the side of the freeway I thought purchasing a certified pre owned vehicle would give me the security and peace of mind. Only a short time later, with around 59,000 miles on the vehicle, I took it to a Mazda dealership for a routine oil change and tire rotation. During the inspection, they discovered that the radiator was leaking. This wasn't caused by an accident or misuse--it was simply a mechanical issue that developed. I immediately contacted Victorville Chevrolet Cadillac. At first, I was given the impression that the repair would be covered under the warranty. Later, I received a phone call telling me the exact opposite--that I would have to pay for the repair because I supposedly had a "Silver Plan." When I asked for an explanation, no one could clearly explain what that meant or why a major mechanical failure on a recently purchased Certified Pre-Owned vehicle wouldn't be covered. They even gave me a phone number to call for more information, but when I called, the number was not in service. The situation became even worse when my vehicle became undrivable. My 2 1/2-year-old daughter and I were stranded on the side of the road from approximately 10:00 p.m. until 12:30 a.m., waiting for a tow truck. Being stuck late at night with a small child was frightening, stressful, and completely avoidable if the issue had been handled appropriately. To make matters worse, I was never offered a rental vehicle, even though I depend on my car to get to work and support my family. Instead of receiving the customer service and support I expected after purchasing a Certified Pre-Owned vehicle, I was left without reliable transportation and facing unexpected repair costs. What concerns me most is the lack of transparency throughout this process. I received inconsistent information, vague explanations, and no clear answers about the warranty coverage that influenced my decision to purchase the vehicle. From my experience, I felt misled about the protection I believed I was receiving when I bought this vehicle. If you're considering purchasing a vehicle from Victorville Chevrolet Cadillac, I strongly encourage you to get every promise in writing, carefully review every warranty document yourself, and don't rely solely on verbal explanations. Ask detailed questions about exactly what is and isn't covered before signing anything. I trusted this dealership to stand behind the vehicle they sold me, especially because it was represented as a Certified Pre-Owned vehicle. Unfortunately, my experience has been stressful, disappointing, and financially burdensome. I hope sharing my experience helps other buyers avoid going through what my family and I have experienced. And till this day they have not resolved anything or given me any response and I'm they are trying to charge me a $500 deductible where clearly no where in the contract says anything about a deductible, and the CarBravo warranty mentions that any non GM vehicle is going to be repaired with a $0 deductible.

Sing up, pay big money for cars and get ripped off by auctioneer and management. Drove out to Iaai…read morein Hesperia to view a vehicle, 110 miles round trip, very nice car, decided to purchase the vehicle through there online auction. The next day auction started, waited for vehicle and started bidding , bidding went to 26400 which was me and suddenly the auctioneer sells vehicle at 26500 without me having a chance to bid again, it was a quick sale to his buddy Carlos, this is what a side tip of 100 bucks gets you. I will now longer drive out to Hesperia Iaai to view another vehicle. I talked to management and he said they only have 3 seconds per bid, which is fine but I got zero seconds. It is managements job to protect buyer and seller and clearly it's not being done here. State Farm which owned the Vehicle just lost $3500, I was prepared to pay $30,000.00 for the vehicle. A warning to State Farm, get another auctioneer at the Hesperia branch, other locations seem OK. I have been buying vehicles for 25 years and have never been bamboozled in this way, sad. I know how to bid and when to bid, I would like a reimbursement from Iaai for my time, gas and effort, but that's not going to happen. Management told me they only have so much time to get auction done which is a lie, I have watched there other auctions and most auctioneers give you ample time to bid, so his story is B.S.

We just bought a grand Highlander limited max hybrid. I was referred to Andalusia (Andi) by a…read morefriend of mine. She went above and beyond our expectations. Her expertise made our shopping experience go fast and smooth. Within a few hours she found the exact Grand Highlander we wanted. After that Andi passed us on to Avontae in sales to finish up the paper work. He was in charge of the test drive, showing us the awesome gadgets and features. He had all the answers to all our questions. Avontae had us in the finance office signing the final papers in no time. All in all it was the best car buying experience my wife and I ever had. Looking forward to buying another Toyota from these 2.

3- hour wait for an scheduled oil change is ridiculous. Even my doctor's office does better…read morenowadays. It's just a matter of organization. The flow is breaking down somewhere. The manager of the service department needs to find where the bottleneck is happening. Hopefully, he's not an overweight slob there just for the paycheck. Hire a consultant to do this more effectively. Have your cloth seats professionally steamed (those stains look disgusting), fix the laptop rests, clean the coffee maker as requested on the screen. Finally, waiting 40 minutes for a car that's ready, just because the representative at the desk can't organize himself is unacceptable. Hire capable people, train them better, and represent Toyota professionally, like the brand deserves.