This place is about as scammy as they come. Sold me a 2025 LUCID AIR TOURING with 21 speaker surround system premium audio.... And I find out a month later that the speakers are missing from the read deck of the vehicle. I called LUCID who manufactured the vehicle and they tell me the car was build with the standard 9 speaker and not the 21 speakers system. I call the dealership back and they tell me that base everything off the Vin # they receive... clearly a lie. And thye arent going to do anything about it. They clearly got the vin #s mixed up but then dont want to do anything about it. read more

Imagine a dealership so dumb that they close their service department at 1pm on Saturdays, the one and only day most people can even bring their cars in for help. I have a 2022 Mazda CX9 that won't start out of the blue, AAA couldn't get a reading so I have no idea what's wrong with it. I called Mazda Victorville for help and the girl who answers the phone in service was like uh, sorry, we're about to close. I'm like, what am I supposed to do with this car that won't start?? She says I need to find a 3rd party service shop for help. Bottom line is, these idiots don't wanna work so screw you and your car that you bought from them.. They don't give a single shit about their customers. Stay far away! read more

Thank you Chris for all of your help You made the process smooth and easy. Very friendly and easy to work with I appreciate all of your help and love my new car! Mazda cx30 read more

Here's my new 2021 CX-30 Premium AWD. I didn't buy it from here. I bought from my local Mazda instead because of how I was treated. I dealt with Doug. I inquired about buying the same model online, though a 2020. Doug was not willing to work with me at all. Even though I live pretty far, I was willing to fly out and pick the car up. Unfortunately, Doug was dismissive and rude. He never followed back up and missed out on a 30K+ easy sale. read more

Victorville Mazda - Car Dealers Near Me - Victorville, California

I have to say after 30+ vehicles purchased and leased through many different dealerships, this has to be the worst. Went in to help my mother buy out a car at lease-end. At first very friendly, told them what we were there for and they said they just needed to gather some info to get the lease payoff from Mazda. We wild them that we were paying cash and it didn't seem to be a problem. They came back and said we had equity in the vehicle because of low mileage and we could trade in and that they would give us a screaming deal on some older 2024 Genesis models. I was curious and told them give me their best offer. In typical car sale style they came back with a price loaded with 6k in extras and a 3k discount. I told them no thank you and they improved the discount to 6k, basically covering the high margin extra. After we told them that we just wanted to buy out the lease they tell us they charge an$1,800 processing fee. Wow, can would expect maybe 100 or 120 but $1,800. The lease buyout was 20k. They didn't mention a processing fee when we walked in and only after declining to buy another car. I felt sorry for the salesman because he was caught in the middle of all of this. Walked out after spending 2 hours their. read more

If I could give zero stars, I would. I've called atleast 3 times trying to get a hold of someone in service, but they don't answer the phone. Then, the ladies who keep answering the phone don't even want to transfer me to service, probably because they know no one will answer. So, I continue to take my Miata to Fontana and Riverside for servicing. original Review: Not sure what is going on with this dealership. I called in for a touch-up paint for my Miata and they said the price would be $21.08. Two other Mazda parts dealers, down the hill, said this touch-up paint is $12. So, why this place gave me a completely inflated price on the exact same part is beyond me. The first time I visited this dealership, I came in to drive a Miata, but they did not have any. The second time I went in was to sell a VW Jetta that they came up online as wanting to purchase. I took the car in, and the person whom I had been texting all along said to text or ask for him when I arrived. I texted him that I was "here", but apparently he wasn't. He kept saying he was there and to ask for him. So, I explained to another staff member, and she said he never works Saturday. She attempted to help me, but since she apparently had no authority to buy my car, she directed me to come back Monday morning. Honestly, there were other dealers who wanted to buy my car, so I drove down the road to Sunland Ford and they bought my car for a little over the online offer, on the spot, and gave me a ride home in my sold car. Come to find out, there are apparently several people involved with their texting conversations with customers, so you think you are texting one person and everyone else sees it and you have no idea who you are actually dealing with. I wish I could leave a better review, but every time I have had interactions here something is really off. read more

This dealership/service could be great but the current employees make it really uncomfortable place to work. I have been to this dealership a couple of times I might as well start off with my first experience with them. I came here 4 years ago looking for a Mazda 3 lease and according to this dealership they cannot go under 500 a month. Wow that's a lot for a hatchback well then I took my business elsewhere and got a lease for under 250 same car and everything just half the cost a month. Victorville Mazda said that would be impossible to get a lease that low. Well I did it then we took our car to the service department only complaint for that is I wash my own car. I would tell them no wash and they still washed it that's pre annoying. I would go in with cleaner car and leave with it dirtier. Now fast forward to to this year recently I went for a car sale. Wow they were trying to steal my car pre much by offering so little. My car with more miles was last sold for 16k they offered me less than 3k that's a 13k difference. Then the salesman attempted to intimidate me ya no that's not working with me I just left but man was that unprofessional. When leaving dealership the salesman followed me out and as I was pulling out attempted the "devalue" technique. The devalue technique for those who do not know is to nit pick on your car to make you feel like it is not worth the money. The guy tells me my car is leaking oil. I do all my oil changes and car work and would know if my car is leaking oil and it does not. But ya when I brushed that off he then goes with the "well I never had anyone come in looking for this car"...... note on this I'm trading a Nissan at a Mazda dealership. I then go with that "you work at a Mazda dealership". common sense no one would go to Mazda to find a Nissan. On top of all this the reason he said my car was not worth that much money was that it was a manual transmission and those have a lower value..... I don't think he realizes that the Mazda Miata is still made in a manual transmission so by that logic I should be able to go into Mazda and buy a Mazda Miata for 90 percent discount due to it being a manual transmission. Note for this review the car was a Nissan but it was a Nismo edition car with M/T and was a highly desired car....Ended up getting 12k for the car and still got the Mazda I wanted for a way lower price. Victorville Mazda quoted over 900 a month for a cx5 at this time I got a cx5 with my trade in for 500 less a month. So everything they told me they cannot do I got it somewhere else. Honestly this seems like this is due to it being the only Mazda dealership in the area other then going "down the hill" read more

No repeat customer here. Had my mazda cx5 towed to the dealership due to tensioner belt snapping. Running price 900.00 but then them trying to upsell with other repairs 2200.00 more. Only thing I needed was a battery but I was not going to spend 360.00 for one. When I went to pick up my vehicle George Garcia (service writer) walked me to my car. I started to inspect my car George pops off that he was being insulted by how closely I was inspecting it. I just looked at him. Open the car door and all the protective papers they use were still in my vehicle and the car wasn't even washed. George looks at me and sneer's at me and asks if he wanted him to get all the papers. I was like, what do you think. Get home and notice grease hand prints on the inside drivers door. George that's why I always inspect my vehicle. Tell your boss thanks for the rude service read more

Victorville Mazda - Car Dealers Near Me - Victorville, California

Last week I purchased a used 2016 Miata MX5. When I picked up the car it had no Owner's Manual and the fuel tank was on empty. I made it to a gas station but could not figure out how to open the flap to get to the cap. I called the dealer and was told my salesman, Matt, would call me right back. I still have not received that call. I checked Google but found no info on my car's tank. I made it home and called the service departmant. A nice woman answered and was able to explain how to open the flap. I then went and filled a 5 gal jug with gas and put it in the car. I found a owner's manual on EBay for $105! I love the car but I think, for the sake of customer service, that they should have put some fuel in the car and ordered me a manual! read more

STAY AWAY FROM THIS DEALERSHIP! SALES AND SERVICE ARE DISHONEST! my husband and I went to purchase a car there in late 2018. This dealership was so dishonest they lied about their own sticker prices to try to make more side money. We had picked out a specific exterior/interior color combo that they did not have on the lot, but riverside did. They said they would get it from riverside for us. When I looked online, riverside had the car listed for $35k, Victorville Mazda was charging us $38k. When I confronted them about the different prices, they sheepishly admitted their sticker prices were supposed to be 35 and they "didn't know why they were higher". We left immediately and went to spreen Mazda down in Loma Linda and walked away with our car that day for a fair price. Wondering about service? Same car needed it's first oil change. We took it here because it is three minutes from our house and therefore convenient. Alan in service printed me out an estimate that said $41 for the oil change. He then took out a tablet for an electronic signature, turned it to the side so all I could see was the signature box, and had me sign it. When I went to pick up my car, the bill was over $80! When I asked why it had doubled, Alan informed me that the one I had signed on the tablet was for $77. I never even got to see that estimate, and that price was never spoken to me. Are you kidding me?! The epitome of dishonest. I understand an estimate is an estimate and it will change, but not by double! And if you're going to have your customers sign something, make sure you inform them they're signing something that's much, much higher than the printed estimate you gave them. This was a classic bait and switch and the dealership should be ashamed. This dealership is entirely dishonest in every way. I am very, very happy to be moving and to never have to visit it ever again. I have several friends that also went down the hill to buy Mazda's based on my sales experience and I will advise them to look elsewhere for service too. I am also contacting the bureau of automotive repair and the better business bureau. read more

After taking my car for 3 days (in the dealer for service for check engine light) I went home and the check engine light pups up again in less than 10 min . I'd call and they said come back again if there's other code you have to pay more . I dont mind paying but is annoying leaving your car for days and after 10 min running the check engine comes again . That was the reason that I'd take my car to them. I was always going to Katella Orange I'd never had any issues even tho they wash your car for courtesy . Better to drive far away and not been playing games . And no Vanessa that doesn't make any sense to me. After paying 800 dllrs read more

So an update. In Dec went in for my oil change. It was quick service and I was charged out of pocket. Thought it was weird since I have a warranty which is supposed to cover the service twice a year.. well I paid and left. Well, I turned in my leased car a couple weeks later and was told that I wasn't supposed to be charged. There was still funds available for the services to be covered almost $70 for oil change. So, I guess I'll go back to Corona for oil changes on my new 2022 vehicle. read more

Service dept incompetent. I Worked with Bobby, but all service guys are equally incompetent and some are smug. Made appointment to get infotainment center upgraded, after an email from MAZDA said my car was eligible. Since I was going to do that, took a plunge and got 60k service and remote engine starter installed. Results: 60k cost 1000 bucks! And they didnt install information center, whole reason I came in, and didnt tell me till I showed up-- big let down, and finally my hood doesn't open after. Now I have to waist more time and take car back in so they can fix hood? Who does that? Send you home with a hood that no longer opens? Sigh! read more

I was looking for a used. Car and again thought I would try to keep it local. Test drive a car and it was late so decided to come back in the am to finish the deal. (Had financing ready thru a local credit union ) woke up the next am and had multiple other dealership offers for same car thru TRUCAR. App I had been looking at the day before. Cars down the hill were 1000-1400 less with 30000 mile less the the one I had been looking at this dealership. I advised Victorville Mazda if this and wanted to see if we could haggle the price up here so as to keep business local. We came to an agreement and then they "sold the car" under me as I was pulling up to the Victorville Mazda to buy that car. I doubt they sold it that just didn't like our agreed price and used that excuse to back out. We were texted the offer back and forth as we were heading over and within that time frame he all of a sudden sells it... come on Well good luck and thanks anyway for I did drive 45 miles down the hill and find that same car for less mile and money. Advice. Drive down the hill to save money they are typically 1000 dollar Update : the sold car still on lot. Drive down the hill trust me read more

Victorville Mazda - The text and time frame of "sold car" allegedly - Car Dealers Near Me - Victorville, California

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Great experience purchasing my new Miata. Bryon was a great guy to help the vehicle exactly what I wanted the way to purchase. Other Mazda dealers in southern CA didn't want to sell the vehicle purchase process that I wanted . Bryon fully helped me out find the vehicle and even much better price than other dealer. They know how to expedite process purchasing the vehicle for military.. read more

First I want to say that my service advisor was great, I dropped off my car for standard oil change and when I got it back I noticed the oil fill cap was by broken and the splash guard was missing. I called the dealership and they said the service manager would call me back. I never heard back from him. I ended up buying the parts online rather than go back and forth with the e manager that didn't return my call. read more

I purchased a used MX5 that needed a new door speaker. One had to be ordered and they made an appointment to have it installed. I took the car in and was basically ignored at the service counter. I finally asked if I had to stand there all day before one of the 5 employees in the room would help me. Finally a young female said she could help. After some checking she said the part had not come in and they have no idea when it would be. They could have called me and canceled the appointment. Ive previously posted other issues with this dealer. When I decide to replace my other car it sure won't be at Victorville Mazda and Hyundai! read more

Took my 03 Hyundai into their dealership for Oil change, and inspection they also have Mazda and hyundai at same location.. I was treated with respect.. Greeted right away even was handed some ice cold water which was nice. quick service less than a hour.. oh you have to try the Coffee from their little machine they got there better than starbucks read more

Victorville Mazda - from their facebook - Car Dealers Near Me - Victorville, California

My husband and I had went into the MAZDA dealership to help purchase a car for our daughter. We did all the paperwork we just needed our daughter to come in and sign the docs. Bro the next day we went back and Unfortunately my husband could not make it with us , so myself and my daughter proceeded to the dealership to get docs sign. We sat down went over paperwork again now this time the interest rate went up 2.5 % from the night before when my husband was there. It's sad to see that this dealership takes advantage of women thinking that we don't know anything about vehicles and financing. They Treated me and my daughter like we don't know anything. Bad management. Bad customer service this dealership will tell u one price then change it on u. ***very unprofessional work environment*** read more

Below Average service. Making appointments is useless. I bought my car here and have been coming back because of prepaid oil changes. Every time I make an appointment for an oil change I have to wait between 1.5-2.0 hours. I went to have buttons on my console examined to fix them from"sticking" and waited there 3.5 hours. After I finally went to ask how much longer I was told "10 more minutes." I was then told 10 minutes later that my console was not fixed during that whole time, just examined...for $130. They then said it would cost an extra $600 to fix the buttons. I said no thank you and I told them there is no reason for service to take this long with an appointment. Bobby then told me "Appointments only get you in the door." Lol, well I won't be in their door again. read more

Im extremely disappointed with the bait and switch. I came in for a used car they ran credit then asked for $1500-2000 down. I agreed to put up $1500. Then was told the $1500 wasn't enough and needed the 2k down. I again agreed. THEY SHOWED ME A FALSE CREDIT REPORT!! I knew were I stood the number they showed printed out was about 55 points lower, putting me in a completely different financing category. To back that up I received a letter from the credit union showing my score exactly where I knew it was and about 55 points higher than what the dealership was trying to work me with. After that they came back at me saying they now wanyed 4k to 6k down. I was done and walked at that point. An acquaintance of mine told me about an experience almost exactly like that which happened to him about 3 months earlier. BUYER BEWARE! Know your score before going in! read more

This place used to be well run when Bill was the service manager. Now it's horrible. You can't schedule any appointments for 2 weeks...somehow their always full even on weekdays. I got my appointment for 230pm on a Thur for an oil change(weeks in advance) I've been waiting now for 1.5 hours and they still haven't touched it. Still going to be another 30-45minutes. Why get an appointment then? The service advisor said the appt is only for writing you up....not working on your car. A few months ago, you scheduled an appt, you got your car back in 45m.... no longer the case. Be ready to wait for hours for a simple oil change. I will be going elsewhere from now on... its gotten ridiculous. read more

Worst Mazda dealership ever!! This place just wants you to sign right away. They don't offer to get the Mazda vehicle from another Mazda dealership if they don't have the one you want at their location. They just want you to buy one of there vehicles. They want to run your credit first before showing you different vehicles. The whole process was annoying. There is a Mazda dealership in Redlands that is so much better customer service wise and have more finance personnel so your having to wait hrs. After I bought my vehicle, I needed to sign simple paperwork but they made me wait because they only have one finance guy. It's a vehicle dealership!!! You should have more finance personnel!! This place is quick to sell you any car but not quick about things after you buy a vehicle from them! read more

I hunted for days searching for a dealership that would work with me. I'm not into haggling, intimidation, or a bunch of BS. I was starting to get worn out. God answered my prayers. Nick was incredible. Got a great price, no haggling. He's very intelligent, honest and personal. Great ethics at this dealership. Also the finance manager, A.J., ensured that everything went smooth and no hard sale on anything. I was able to relax, laugh some, and enjoy the process. All I can say is I will never go anywhere else. If it takes u a few minutes longer to get to Victorville it is well worth it!! We r in love with our Mazda 3 touring read more

I want to take a moment to express my appreciation for Mr. Shawn Burkel (Service Advisor) and the rest of the service staff a Victorville Mazda. During this past week, my vehicle experienced several service alerts which caused me to have to make an unscheduled visit to Victorville Mazda. The first person who greeted me with a smile was Mr. Burkel. I explained my problem and despite me not having an appointment, he took in my car explaining that it his team may not be able to get to it until later in the day, which I was fine with. Mr. Burkel assisted me with a loner and I was able to still attend to my plans I had for the day. Surprisingly, in less than two hours, Mr. Burkel's team had identified my problem and expedited my service repair - I was able to get my car back on the same day! Mr. Burkel is a wonderful addition to the staff because I have been turned away before for unscheduled visits. I usually schedule visits, but I appreciate the outstanding customer service Mr. Shawn Burkel provided that day and hope that his example is the new standard for this organization. read more

Adam Martinez , Emad and Robert gave me the best deal all around, they were patient-straight forward and to the point. I walked away with not just the best deal around but with full confidence that they were looking out for me and I would definitely buy a car from them again. Plus Adam owns a Mazda himself, which made me feel more confident that he truly believes in his product. Look for Adam when you arrive, he will get you in and out on your time frame and with a great deal. Thank you to Emad, and Robert for helping me feel like a valued customer. read more

Nick Fletcher is a stand up guy! Loved dealing with him. After getting outright lied to at a dealer in Loma Linda, it was encouraging to deal someone with integrity. We are so impressed, we are thinking about trading in our other vehicle for a Mazda now. Thanks Nick. We will talk to you soon! read more

Just bought a new Mazda 3 here. They took great care of me. My sales person was Cassandra who was knowledgeable and treated me great! The Manager's we're very helpful and also very nice. Great place to buy a Car. Thanks for the great deal and great treatment. RC. read more

Go to a credit union first, get yourself financed. Dealer will try and get you financed for as much as possible, and still ask for a down payment. Extended warranty is a scam, don't get it. read more

I know many people have had trouble with this place, sometimes the service department has issues, but we had a good experience with Nathan. My daughter sold the car to them yesterday without purchasing a new one. She had bought it there. They gave her a fair price and it was exactly what KBB said it should be. Nathan was very fair and very quick. I noticed while we were there he got several phone calls, probably because he still treats customers like people. If you want the best deal for a trade-in, and would like to avoid the stereotypical salesman routine, you should contact Nathan. read more

I am over the moon happy, after being flipped on my current(now old car) about $6000, Michelle Still worked with my budget! Also victor, Ryan shields & of course the ones behind the scenes are amazing!!! I am walking away with my dream car and fully loaded! I couldn't be happier and it's all thanks to them. If I could give 10 stars I would!! Thank you again!!!! read more

I am not happy with the way i was taken cared off even though i was aggressive in showing my interest to get a vehicle from them. Good thing i got a better deal from valley hi toyota without being too aggressive. read more

My husband and I accompanied our daughter to go over her buy out option since her lease is up. After two hours tge finance manager came to tell us we had two options. 1. pay off the balance with an added $1000.+ for a "safety inspection " that was never im the original contract. After my husband questioned him about it and asked him to point out in the contract, he became very angry threw the contract and pen at my daughter and walked away. When my husband asked what his issues was, he threatened him with physical violence. His supervisor stepped in and apologized for hia behavior. This man obviously has anger management issues and should not be allowed to work with customers. I would not give this dealership a star, except yelp requires at least one. read more

Jessica did an amazing job by helping me find the car I wanted. Everything went smoothly and there was no hassle on the price. The 2010 mazda6 looked and drove great out the gate, however I had and a little issue with the battery but their parts and service department fix it with no additional cost. Thank you Victorville Mazda for your time and effort. I will be back for my first oil change :-) Roger Verrett read more

I purchased a used CX-5 from the Hyundai side of the dealership. Dennis the internet manager was great and very helpful. I decided to purchase a used car through a dealer to ensure the car was in better working condition. I did have an an issue with the alternator 1 week after I bought the car but they took care of it completely. Shawn in Service was great and everyone was very helpful! Thank you! read more

This is the worst dealership I have ever encountered!! they have vandalized my car lied about it and now I am haggling with Mazda corporate to resolve the issue. every time I have ever encountered this dealership where I bought my car it is been a horrendous experience and I would never ever refer anybody to go in there to buy or most importantly get their car serviced!! Stay away trust me!! read more

It is very unfortunate that my wife and I are writing this review. As long-time loyal customers of Victorville Mazda/Hyundai and having purchased 3 Hyundia vehicles from them over the years, we found attempting to purchase another was a complete nightmare and we will never return nor will I ever refer family or friends again. To give you an idea how loyal we were to this business, we purchased a 2016 Sonata Hybrid and at 13,000 miles, and the engine failed. Although we just had the car in for an oil change a few days earlier, they told us we needed a new engine due to a failed oil pump. We believed they covered their ass for an oil change gone wrong (due to all the oil on the outside), we let it go and replaced the engine no questions asked. We were very understanding customers and still remained loyal. Well this has all changed, we attempted to trade in my 2015 Range Rover Evoque for a new Mazda CQ9. The staff asked why Range to Mazda, well my wife wanted a 3rd row and we decided we would try Mazda, and also accomplish getting away from the Luxury car maintenance costs. To make a long humiliating story short, we have never been treated with such disrespect from their sales guy Robert and their used car body person Jack. Robert proceeds to come back after they inspected the car, thinking we have stupid on our foreheads, stating if this car was his, he would trade it in now because that it had been wrecked... I believe their sales tactics such as this, are less than to be desired by telling me our car had been in an accident and basically treated us like we were trying to pull one over on them by trading a car that was damaged. Needless to say I was shocked beyond words. Robert came back with numbers that we are to embarrassed to post because they severly devaluated our car. Let me say this dealership is shady!!! We inturn took our vehicle back to the dealer where we bought it, and several high end body shops locally, and everyone we spoke with, told us they tried to take advantage us on a good car. They wanted to steal it from us and by NO means did our vehicle show signs of body damage!!!! How dare this dealership ruin a good relationship. Apparently business is plentiful for them and they don't need ours. This is a small community and we will do all we can to pass on these horrible sales tactics and rude attitudes they displayed! We recommend saving your time and money by going elsewhere. No one should go through what we just experienced and even the owner Shawn was involved in this scandalous behavior !!! Shame on him !!! read more

Last Friday, I tried to buy a car the old fashioned way - walking into a dealership, looking at models, test driving, going through the options, making a reasonable offer, etc. Didn't work. By the time I walked out of there - being chased by the sales manager of course - my opinion of the sales team was so low I wouldn't have bought a $2 umbrella from them in the pouring rain. After that, I tried to buy a car the new way - calling around to dealers and seeing if they'll beat your best quote. Within a half hour, I already had a price that was $3000 less than what those guys had just been trying to hard sell me. I put together a list of dealerships within one hundred miles and was ready to get one of them down to that rock bottom price. A few calls in, I found Travis at Victorville Hyundai Mazda. He had the right car at the right price, but there were some issues - the car was low milage, but it wasn't certified, it was a hundred miles away from me, and it was still on the lot ahead of the weekend, which meant that it would probably be sold. Told my family then not to get their hopes up, but guess what - today (tuesday), that car is sitting in my driveway. Travis and the dealership totally came through for me. The sales manager took the car off the lot right away, and the service dept committed to certifying it on Monday. As expected, the CPO pricing was just as good, and we closed the deal, all over the phone and in email. And even though I would have definitely figured out some way to get to Victorville for that price, I didn't have to - Travis delivered it for free, and it was everything that he said it would be. I can't recommend him and the dealership enough. read more

This dealership's service department is outstanding. They are exceptionally knowledgeable and have a well deserved high customer rating. The service manager was able to quickly spot the problem with my Pontiac GTO's electronics when a GM dealership was unable to, even after several weeks with the help of a GM engineering consultant. read more

No hassel , no pressure and relaxing enviroment Rodney colley and the Team at Victorville mazda have perfected the car car buying process ! I personally will never go anywhere else ! Seriously at no time did my fiance or myself feel uncomfortable. Robert was very helpful and casual along with a pleasant attitude we felt special for the first time ! I have purchase 4 vehicles and I have always hated the process ! Not anymore! Thank you Victorville mazda read more