This is the best auto dealership I have been to amazing pricing amazing staff. John was 10 out of…read more10 and went above and beyond he made us feel welcomed and cared for. I would definitely recommend two friends and family and would definitely return for future business. there was another gentleman there who was very tall. I sadly forgot his name, but he was a very great help as well.

where do I begin ? I bought a town and country in 2020 from them and this is my last year paying it…read moreoff and I'm so happy to be done with these pathetic people who scam customers into buying lemons . ive had to replace and rebuild the transmission, replace my brake system , replace my flywheel , replace my engine and transmission mounts , catalytic converter went out , replace my doors cause they won't open, replace the exhaust valve , Replace all struts and lower control arms ,all within 5 years !! and the same day I took this horrible car home it broke down cause the transmission. don't ever buy anything from these people! they only sell lemons. took advantage of me because of my bad credit and low deposit. SCAMMERS !

Brought in my Ram 1500 for an issue with the transmission and my service advisor Trevor was very…read morehelpful and kept me updated every step of the way. Picked up my truck today and all issues were resolved immediately. Thanks Trevor and the unnamed tech that worked on my truck.

Blake and Thomas were phenomenal! The store manager as well but I'm so sorry I forgot to take down…read morehis name but all three were so professional and so nice! We have never been to a dealership with the amount of friendliness, care for the customer and their knowledge was amazing! We are from Pasadena and will definitely come back to Victorville for our purchase!

I visited this location twice this month and have experienced very horrible interactions…read more I work for Lyft/Uber and when I dropped off a rider at this location the staff was very unprofessional. One employee parked a vehicle vertically near the entry way towards the front of the main entrance. The vehicle was blocking other vehicles entry and exit way. After I struggled to park the car due to the White SUV refusing to move the vehicle, I proceeded to reverse & exit but the driver in the car stopped. He then began having a conversation with another employee casually while she leaned on the driver window with no intention to move out the way. She began yelling at me once I carefully backed up due to the other vehicle not moving and causing great difficulty. The employees began yelling aggressively at me. I explained to them I had to maneuver around them in order to exit due to them blocking the road. The staff here is blatantly rude, disrespectful and do not care about the customers or the company's partners. The rider was very uncomfortable after experiencing this incident. I will be reporting this to the regional manager and corporate for further assistance.

No sense of any form of customer service Vehicles are…read morepricey given their many many miles

These guys are top notch!! I went and looked at one truck that wasn't exactly what I was looking…read morefor and after 2 weeks of looking and walking off of other lots I came back to look at a tundra that I ended up buying. My credit is faaaar from perfect, and it was a second auto loan, all things that other dealers would even attempt. Juan worked his ass for for almost 2 weeks to get the deal I wanted and nothing less. The vehicles were all super clean including my new baby, and this was a zero pressure environment. These guys went above and beyond to make sure I got what I wanted on my terms. Buy with confidence!!

I rarely leave negative reviews, but I feel others should be aware of my experience…read more I purchased a 2015 Jeep Wrangler from Executive Image Auto Group on December 23, 2025. Months later, I discovered that the title and lien paperwork had never been sent to my lender, Golden 1 Credit Union. Because of this, I have been unable to register my Jeep in either California or Texas. This has created significant delays and unnecessary stress. I made multiple attempts to contact the dealership to resolve the issue. Instead of helping, I was told, "Never contact me again about this." Since then, I have had to file complaints and spend my own time trying to resolve paperwork that should have been completed when I purchased the vehicle. My advice is simple: before purchasing a vehicle from this dealership, make sure all title and registration paperwork has been properly completed and submitted. I hope my experience helps someone else avoid the situation I'm now dealing with.

Got it--here's a clean, polished version of your review that keeps your message but makes it flow…read morenaturally: --- I had a very nice experience at Valley Hi Toyota. My service representative, Alonso, was excellent to work with. He was very knowledgeable about the Prius I purchased and took the time to explain everything in detail. Alonso was patient, thorough, and went above and beyond to make sure I understood all the information provided. His professionalism and helpful attitude really made the entire process smooth and stress-free. I truly appreciate the great service and would highly recommend working with. Rene C.

3- hour wait for an scheduled oil change is ridiculous. Even my doctor's office does better…read morenowadays. It's just a matter of organization. The flow is breaking down somewhere. The manager of the service department needs to find where the bottleneck is happening. Hopefully, he's not an overweight slob there just for the paycheck. Hire a consultant to do this more effectively. Have your cloth seats professionally steamed (those stains look disgusting), fix the laptop rests, clean the coffee maker as requested on the screen. Finally, waiting 40 minutes for a car that's ready, just because the representative at the desk can't organize himself is unacceptable. Hire capable people, train them better, and represent Toyota professionally, like the brand deserves.

Had an amazing experience with Stefhanie Kristina they helped me take out my new car without any…read moreissues made me feel comfortable Jimmy was very helpful and nice helped me understand everything

I stopped in to buy a surprise Valentines day gift for my hubby. Jeremy and Jimmy worked wonders. I…read morehighly recommend this location and the two if them. Hubby loves his new truck!! Thanks guys and may God continue to bless you.

I recently visited the service department for a major vehicle issue and was deeply disappointed by…read morethe lack of professionalism. After paying a $225 diagnostic fee, the staff acted as if explaining the findings was a 'bother' and never actually went over the results with me. Dealing with major car repairs is stressful enough; I expected to be treated with respect and clarity for the price I paid. Instead, the experience was dismissive. I regret not taking the other negative reviews seriously before coming here. I would recommend looking elsewhere for a service department that values its customers and basic communication. Horrible place. Maybe they are underpaid or just miserable.

My mother had her car towed to your business, it wouldn't start, she smelled smoke the day before…read more she paid $250 x 2 for diagnostics. Bad starter. Replaced starter, come pick it up, oh , sorry the engine is bad, need to replace engine. $6000. estimate. Ok, big news the engine now is great. Needed new alternator, only going to be $$4800, thanks for choosing us! Ps she's 85 years old, this place is a POS!! See you in court!

Another awesome experience from one of the Valley HI Dealerships. My daughter wanted a new car with…read morevery specific colors and features. Before heading over to the dealership I told her if there not able to get us into the car she wanted not be upset. Not only did they have the exact vehicle she wanted they worked super hard getting us into it on the terms we wanted. A huge shout out to the team at Valley Hi Kia you definitely stepped up to what we expect from the family of Valley HI dealerships and we will be back !!

I had an excellent experience working with my salesman Malachi and the upper management team. From…read morethe moment I arrived, they truly put themselves in my shoes and took the time to understand what I needed -- not just what they wanted to sell. That level of care and understanding is hard to find these days. They also had a wide array of vehicles to choose from, which really stood out to me. It's not common to see that kind of selection after Covid, and it made finding the right car much easier. What impressed me most was how upper management got involved to make the deal happen. They were welcoming, friendly, and made me feel like a valued customer the entire time. It never felt rushed or pressured -- just genuine people helping me find the best fit. Overall, a great experience from start to finish. I'd definitely recommend them to anyone looking for a dealership that actually listens and cares about their customers.