I just want to give a HUGE shout-out to Chris at the Best Buy in San Carlos. This was genuinely…read moresome of the best customer service I've experienced in a long time. We came in looking for a specific speaker, and Chris went to the back to try to find it. After about 10-15 minutes, I'll admit, I thought he might have forgotten about us . Chris came back with an update and explained that the speaker was available but might be in a harder-to-reach area in the back due to the construction going on. He gave us his number and told us to text him in 15-20 minutes while he went back to dig through inventory and find it. Sure enough, about 15 minutes later, Chris had found it. He noticed it was missing the power cord, so instead of simply handing it over as-is, he went and found a power cord to include with it. He then offered to keep the speaker up front with him until we came back for it. When we returned, everything was ready to go. Chris took his time showing us the speaker, explaining everything. The entire time and even after we left, I kept thinking, "They really don't make customer service like this anymore." And yes, I realize saying that makes me sound about 75 years old , but it's true. In this day and age, when someone goes this far above and beyond to help a customer, it deserves to be recognized. I really hope Chris's manager sees this review and gives him the recognition he deserves. Something tells me we weren't just lucky enough to catch Chris on a good day -- this genuinely seems like his standard for how he treats customers.

It took almost 18 months and several service trips to discover that the original team had made…read moreseveral errors with the wiring install before the walls were closed up. I was really angry because the service teams didn't believe me at first...until one team tried switching the wiring install an illogical way (from an install perspective) and it worked. Then I happened to find pictures taken before the walls were closed to confirm the original error. Once I had visual proof, they acknowledged the error, made the repairs and gave me a small but acceptable credit. In the end, it was the third team who were the heroes.

Electronics and hobby stores are becoming more and more rare. It's unfair to compare with the days…read moreof Radio Shack, Circuit City or even Fry's because they just don't exist, and their demise has been for reasons most shoppers can figure out - especially whose who review places like Jameco and then say "I'll just go to Amazon next time." One less sale to a brick and mortar store. One less interaction with a human who can answer a question IRL and IRT. One missed opportunity to see and touch product for yourself. Sure you might get a sour reply. Or an agent who doesn't know a picofarad from a PC board. You might also get damaged deliveries from Amazon. Sure the return process is relatively painless, but the time spent is less productive than hammering out whatever issue it is with the store. I bought two Arduino kits from Amazon. One was damaged and couldn't be used so I searched for replacements and looked at Jameco. Their site yielded pages of replacements and alternatives. Between the selection and the descriptions, I was able to what I was looking for a a few things I didn't know I needed. Kind of like browsing at Fry's. Yes, they have minimum quantity purchases for many items. Yes, your browsing is going to be mostly online. When I went to pick up my items, the display area was basically the lobby. The person at the desk could answer some questions and "a guy in the back" could provide more detail. This is what it takes to maintain a physical retail presence for many specialty shops these days. I learned of Anchor from someone else, and I'll visit that store one day. But it's twice as far from me as Jameco, and Jameco delivered what I needed.

The storefront is well-made and I had no issues with the purchasing process. However, they waited…read moremultiple days to ship out my order, and now it will not arrive on time. Do not rely on the online store if you need something fast.

John (Owner) reached out to me and explained in detail about the issue they have been facing since…read morethe fire damage. The shop is in a very bad shape. I got my speakers back and he also returned the $150 initial diagnosis fee. Thanks John for running this business with high morals and integrity. I hope the store gets back in shape soon.

Since Yelp does ot allow users to "hate" reviews, I will respond to some of the idiotic reviews…read morehere. Yes there is a charge to look at any pice f equipment. This requires a lot of work, and this is ot a non-profit shop. I brought in several old Mcintosh vintage pieces. They needed a lot of work. One ended up costing a lot more to repair than what was estimated. They stuck to the estimate and asked if I would not mind at least paying for the additional parts needed. They basically lost money restoring an MP1-4 (look it up it is rare). they did it as a labor of love. They told me few were made and only a couple had ever come through the shop. They restored a pre-amp, tuner and power amp as well as the MP1. John explained what could and should not be done to bring these back to pristine condition. This is an honest good shop with techs who love working on vintage gear. I have to check if they are back up and running after the fire. I hope so!

Twenty months later, the battery they put in my Pixel 6A is still doing fine. I was having trouble…read moreplugging in the charging cable, so I brought it back. They cleaned the dirt and pocket lint out of the USB-C port (they have a microscope, so they got all of it), and didn't even charge me. Definitely my go-to place for phone repair.

My new spot for any device repairs. They previously did my daughter's IPad and they just recently…read morerepaired her phone. The people here are very friendly and knowledgeable. They explain in depth what issue is, how to avoid that issue from happening again and give great tips. Sell accessories and unlocked phones as well. They have couches to sit and wait inside as well. If you need a great quote on a repair make sure to stop by Tech Loop in downtown Menlo Park

I requested a quote to install three TVs and provided a clear, written scope room by room, with…read morephotos. All communication was in writing only. There was no phone call and no additional scope discussed beyond what was explicitly outlined. The scope also specified the exact equipment to be used: two manufacturer-included mounts and one standard off-the-shelf mount already owned and being used in another room. No custom mounting or fabrication was requested. To be clear, all major electrical work had already been completed by a licensed electrician prior to this visit, including an in-wall media box and power where applicable. The written scope did not include infrastructure planning, signal design, or custom fabrication. The work requested was limited to: Mounting three TVs In-wall cable concealment on two TVs using existing wall paths/media boxes One new in-wall outlet (clearly called out and requested to be included in the quote) No drywall repair, no structural work, no permitting Despite this clearly defined written scope, the estimate was later characterized as covering "custom mounting," "infrastructure planning," and other items that were not part of the work requested and were never discussed. The quote came in at roughly 10× higher than multiple other licensed and insured installers for the same scope. The public response provided appeared to be boilerplate and did not address the specific written scope. It even referenced "[X] years of experience" without a number filled in, which suggested the response was copied without reviewing the details of this project. Before deciding, I verified licensing through the California Contractors State License Board (CSLB) using the business name listed on their website. The CSLB records show the associated contractor licenses as expired, with a status stating the license is "expired and not able to contract at this time." Screenshots are included. For additional context, California limits unlicensed or handyman work to projects of $1,000 or less. Being quoted $5,000 for this scope made the pricing and justification even more difficult to reconcile. Experience and tools matter, but pricing and representations should align with the actual written scope of work and current licensing status. Attention to details matter as well, not clearly understanding the SOW, rushing quotes, and replies. Replying without understanding the issues. I will not being doing business with Basil as trust is important. I recommend getting multiple quotes, keeping scope in writing, and independently verifying license status before proceeding.

Basil and his son Jay came and installed my 75 inch TV. They were prompt, kind... Clean and…read moreproficient. I couldn't have asked for better service, it was exactly as I expected... No wires no muss ,no fuss. I highly recommend this family owned company.

We always have a great experience at Central Computers in San Mateo ... On our most recent visit,…read morePedro and Sterling helped us get some tech supplies and repair a car key that had gone kaput. Kudos to them and the entire crew !!! :)

I just wanted to take a moment to shout out Central Computers and in particular Brandon who helped…read moreme navigate some power issues I was having on my phone. I have an odd sort of set of requirements for my phone as I use it as a streaming machine for musical performances, and he helped me find the right wireless charging option, recommend a new phone case to support it, and handled the transaction from soup to nuts. It was a much higher-touch and more helpful interaction than I've come to expect from most retail stores. While this is the experience that motivated me to write this review, it's by no means my only positive experience shopping there. I definitely recommend checking there if you need to find an odd (or even common) bit of tech to plug into a problem you're trying to solve.

fix two of my computers when best buy and all the other geegs refused. he is the best computer…read moreengineer in the whole of the bay area. i will alway go here before anywhere else.

The business owner here is a compulsive liar that repeatedly insulted my intelligence with his…read moreexcuses. He is NOT trustworthy. I went in on Saturday for a "24 hour fix", that took til Wednesday. You've been warned.

I visited Target to make a return and had a disappointing experience at Guest Services…read more As I entered the store, I turned the corner with my items in my arms and saw that no one was waiting in line. Two associates at the counter saw me approaching but continued their conversation with each other. When I reached the counter, I opened my Target app and displayed the Wallet barcode for my return. One associate looked at me and sarcastically asked, "What's this for?" I replied, "For my return." She completed the transaction, but immediately began talking to the other associate, saying, "People just put their phone up and don't know what they want--pickup, return, purchase?" I was standing right there and felt she was criticizing me in front of both employees. The comment was unnecessary, unprofessional, and made me feel embarrassed as a customer. I had done nothing more than present the barcode required for my return. What upset me most was the lack of courtesy and respect. Rather than feeling helped, I felt mocked. I believe customers deserve to be treated professionally, especially when they are standing at the counter within earshot of the conversation. I left the store feeling disappointed and would have appreciated a sincere apology for the associate's behavior.

I came to this Target, while in the area. To pick up a few items that I needed yo restock up on for…read moremy place. Because my local Targets are based on the Targets (Daly City, South City and San Francisco). I'm used to a certain level of product availability, coordination between staff members and Customers and finally, the parking lot are is a nice sizable space that should fit a large amounts of cars but to be honest it doesn't. This location doesn't necessarily meet all of this key points but as a Target store. They still meet the basic requirements and needs. The produce is great and fresh. The isles are fully stocked, even if it's lacking some key products that I can find closer to the Peninsula. The bathrooms are clean the isles are clearly visible and marked by signs for customers to navigate easier. These are basic necessities that are so very important as a customer. Now, for the things that can really use some improvements. Before you even get into the store. The parking is rough, to say the least. Because this Target is located in a strip mall and not in its own private lot. Parking can be a free-for-all. My personal recommendation, the earlier you can shop the easier it is to find a space. Let's put it this way to be nice. Some of the staff aren't the most comfortable in their roles. Their body language and attitude, can really use some adjusting. Not all but some do need better training. Whether it's because they're not having a good day or they're just not happy. Staff need to do better. Especially when dealing with the public. The value is always great at Target but pointless if you can't stand being in the store. There's always room for improvement, and improvement is needed in key places. The drive-up/ order pickup is also an issue. I made an online order with products that were shown to be fully in-stock. An hour later, I was sent a notification that half my order was ready but the other half was not available. How? if everything online was shown to be in-stock. Although, I was bothered I went to pickup the order anyway. Parking sucked because customers used the order pick-up spaces as regular vehicle parking. When I finally found parking, I got my order and drove off. A few of the items were completely wrong. Causing me to go back and fix the error myself. The staff have to-do better, they just need to find it. Please make sure that all drive up and go orders are accurate before releasing items to the customers. and not giving someone else's order out. You can easily kill an hour or two here just window shopping or actual shopping. Imagine the kinda fun you can have with kids in tow. Just make sure yo have an idea of what you want and not rely on staff for help. It's hit or miss on how it will affect your experience.

Dario's been a great help with my laptop woes! Twice now, I came in asking for assistance after my…read moreown (amateur) attempts at troubleshooting have failed me. Between those two visits, Dario has replaced the laptop's faulty hardware and made fresh installs/reinstalls of the OS and drivers, all while keeping my files safe and backed up each time. His knowledge in gaming laptops makes the service valuable to me, as someone who primarily uses them and is well aware of its caveats for gaming. The way that the service was all seamless like it was nothing is a testament to both the skills and professionalism Dario exhibits. He's also been accommodating with the payments and pickup times, providing solid communication throughout, even offering support over text in case I need help again and the troubleshooting can be done at home with no extra cost. Overall been a solid experience, and I'm glad to have someone nearby that I can count on for these services!

Dario has diagnosed and repaired our Dell desktop several times-replaced hard drive, cleaned out…read moremalware, resolved software issues. His service is timely and reasonably priced, amiably delivered. Highly recommend Dario for your computer troubleshooting and repairs.

Felipe helped me fix a stuck disc tray on an original Xbox system. I waited a few weeks to write…read morethe review to ensure that it's still working and the fix was reliable. He quoted me a great price, charged me even lower, and returned the console in a day! Would recommend!

TV backlight went out. Contacted a few places and Felipe was definitely the best deal. He provided…read moredoor to door service too, which was convenient. He also sent me regular status updates with photos of the progress. Really appreciate the professionalism and service. Thanks!