I have used Immersive on three state-of-the-art conference room/collaboration room projects over a 10-year period. Each successive project was increasingly complex. Immersive's owner, Brian Deihl, is a pleasure to work with. He is enthusiastic re: novel technology, has excellent vendor relationships, works within budget, is meticulous at cable management, enjoys perfecting a final/finished solution, and stands behind his work. Highest possible recommendation! read more

Immersive Experiences - Home Theatre Installation Near Me - Palo Alto, California

My initial thought was to hire Brian to see if he could fix the URC control system installed in my home. He not only fixed the URC system but wound up installing a new sound system and speakers. I had a terrible experience which lasted for years and years with a sound / control / wireless system installer who left me with a URC system that was unworkable and constantly dropping off the network. Every wireless device in the house constantly lost their ip address. After years of spending a lot of money and switching between different internet providers, switches, modem's and equipment I decided to give Brian a try and I am so glad I did. He was able to correct all the previous ip protocol issues that were screwed up. It took no time at all and, after years and years of frustration my problems went away. Brian is knowledgeable, friendly, efficient, creative and skilled. He replaced the in-wall speakers with hidden speaker's, and installed a new receiver. He removed redundant equipment I never needed. The sound system is incredible and it makes me enjoy watching movies and listening to music even more. I appreciate Brian for his excellent service and I would definitely recommend him to anyone looking for a sound system installer who knows what he is doing. When we met Brian the first time we realized that he was a fit. We spent more time taking about the music, artists and the composers than we did about the system and weather or not he could get me up and running. There was no doubt in my mind that he would be able to diagnose and fix the problem. Fantastic Brian and thanks for taking on my problem. John & Collette.... read more

Brian helped me plan and then install a living room home theater system for my new home. I knew the dimensions of the room meant I needed a screen larger than any flat-panel that's readily available -- about 120" --which meant two-piece projection (screen+projector). I initially reached out to Brian to help me understand the feasibility and potential quality of a two-piece projection theater system in a room with a decent amount of ambient (natural) light. Brian worked up a complete proposal for my theater system: 120" Black Diamond Zero Edge ambient-light-rejecting screen, Epson 6030UB projector, Paradigm Prestige speakers, Anthem receiver, installation, etc -- everything needed for a more or less top-of-the-line setup. We worked together over the next few weeks to refine the proposal and make sure each of the components were exactly what I needed. We definitely could have moved faster if I wanted, but I took my time to research and really understand everything involved. I wasn't originally anticipating how expensive quality audio hardware is (counterintuitively, it is more than video equipment), so I asked Brian to work up alternative proposals that were still high-quality, but a bit less expensive. In the end, I decided on the original, highest-quality proposal, but Brian did a great job of providing a gamut of options, all of which would have performed excellently. A few weeks later, when it came to installation, that's when Brian really started to shine. This guy is a *perfectionist*, and that is exactly what you want and need for a pristine theater. The installation took two days (and involved a complex projector ceiling mount, wiring speakers through the crawl space beneath the floor, etc). Went without a hitch. I'm a really picky customer, and I'm thrilled with the quality of the installation. Calibration and "post install customer service" is where Brian earns 150% of this 5-star rating, however. Brian came back to my house to perfect the screen / audio calibration and answer questions I had -- twice. In total, he spent an extra 12 or so hours tweaking and calibrating my system to perfection -- all above and beyond the initial quote of labor/install time. In the end, I couldn't be happier with the theater system I have now. The picture is immersive and unbelievably high quality, the sound is ridiculously beautifully detailed, and the installation is seamless. When my next A/V project comes up, I'm calling Brian. read more

I used Brian recently to set-up my home theater/ speakers. I had my own amp/ speakers etc so needed him just for the wiring and set-up. Brian was meticulous, diligent and took great pains to make sure the set-up was neat, concealed and based on my preferences. He is also very knowledgable and personable so was a pleasure having him at the house while he completed the work. I would highly recommend and will definitely use his services again should the need arise. read more

Our family recently did a major renovation on our new residence. During the process, we engaged a dozen contractors and service providers. Although they were all first class, Immersive Experiences was in a category all by itself in terms of expertise and service. They volunteered to meet with other subcontractors, on an uncompensated basis, for purposes of coordination. They suggested products and passed through discounts from their vendors. They check in on a regular basis to make certain we are perfectly happy with their installation. Immersive Experience goes the extra 100 miles to satisfy and exceed the client's expectations. We recommend them without reservation. Robin and Don Kennedy read more

I give Brian and Immersive Experiences five stars. We asked him to update our home theater system. It was a challenge since it was in customized, built in cabinet. Needless to say, he did a fantastic job - he completely reworked and updated the system. He is very professional, knowledgeable and is detailed in his work. His follow up is fantastic. We are very pleased with the results and I recommend him highly. read more

We have been looking for 2 years for a company to upgrade our home sound system. When Brian Diehl of Immersive Experiences came to give us an estimate, we knew that he would be the right person. Brian is fantastic, 100% knowledgeable, resourceful, service oriented, smart, and totally trustworthy. He was able to add new system features while still retaining the workable parts of our existing system. He never pushed us to buy more than we wanted and his suggestions were practical and incorporated the latest technology. He was prompt and did not go over his estimate. We will enthusiastically use Immersive Experiences for all future home system needs and feel so lucky to have found this company after a long search. read more

Brian is a master of his craft. He took great pains to implement my home theater requirements with excellence and polish, all while on budget. He and his crew made short work of difficult lath and plaster retrofitting on my 100-year-old home. In addition to home theater, he was able to wire my house with ethernet and wifi access points. Throughout the process, he has promptly responded to my emails and texts. In a world of bureaucracy and incompetence, Brian is a breath of fresh air. He gets the job done with skill, integrity, and efficiency. read more

What an amazing resource!! Brian is extremely knowledgeable, super organized, very resourceful and never happy until the client is 100% satisfied, We called Brian because we wanted to upgrade our entertainment systems and internet service. With his incredible knowledge and input we not only have a state of the art system but also the system's functionality and controls are so intuitive and simple that anyone can operate it. We now have great internet reception and every conceivable genre of music in every room as well as thousands of choices on our televisions. The best part is that we can control it all from our cell phones or from one Universal remote control thereby eliminating 5 other remotes!! I give him the highest of recommendations. read more

Brian set up our homeTV/audio system a few months ago. His work was excellent: from helping us select what to order, to ordering some of the items, to their proper installation, and, best of all!, checking in with us after the fact to make sure everything was A OK. As a matter of fact, recently we had two issues he expertly solved for us: some Samsung software that wouldn't download properly, and our TV not working after moving some furniture around. He patiently troubleshooted over the phone and willingly offered to make a house call if need be. In both cases the problems were solved over the phone. He's a great guy and does terrific work. It's also nice to have a human, not a chain store, do the work. His customer service attests to the obvious benefits of not going to a big box store! Support a local business! read more

We hired Brian Diehl and Immersive Experiences on the basis of other Yelp reviews and were not disappointed. Brian recommended hardware that we didn't originally plan to get due to its cost, but he convinced us up front that it would be worth it, and it was! The final solution he put together exceeded our expectations. He's very knowledgeable about home theater systems and takes great care to do the installation correctly and neatly. We couldn't be happier. read more

For anyone who is serious about finding exactly the right home entertainment solution for whatever type of space, you absolutely need to start your journey with Brian. An hour with him will convince you that he is the right person for the entire job. It is concierge service and expertise at its finest - he will take the time to understand you, your space, your budget and even your personality and come back with a well-tailored proposal, itemized for each component and the labor, with no punches pulled and very clear justification. Once you have agreed to move forward, he will handle every aspect of the process. In our case, he was ready to do the installation within days of my signing the order, and we had his full attention for the entire project. He carefully thought through every eventuality and was painstakingly precise about every detail, taking the extra time necessary to be sure it was perfect. I would be hard pressed to find an example of someone, in any service business I have used, who took more pride in a job well done. And he has been available for any follow-up questions at any time. Seriously - A+ all around. And all with a great sense of humor. read more