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    Design Pro Remodeling

    4.0 (71 reviews)
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    This is a difficult review to write since I genuinely enjoyed the people we encountered at Design Pro. Unfortunately, the quality of work, communication, and pricing are all very underwhelming and disappointing. I selected DP after receiving 3 estimates for renovating a condo. With respect to communication, it was difficult knowing what was true and what was not. One day, I'm told they can't put sconces on a certain wall and then the next time I visited the home, sconces were installed on that wall. Great! But why did you say they couldn't be/what changed? Another example - They presented the only options for shower door hardware and then suddenly there were more options when the designer asked. One day I'm told the kitchen wall needs rebuilt and it will be an extra cost, then when I question, I'm told it's stable enough. They never brought up the fact that the kitchen wall had a different issue, not at demo, not at cabinet install. I only noticed it by chance - the cabinets weren't all even once up. A good contractor notices things like that and brings it to the client. The neighbors often complained about liquid falling onto their balcony or noise, and Design Pro didn't seem to take it seriously because it kept happening (if you have sensitive neighbors I would skip Design Pro). Often times I felt like we were talking in circles or like I was hitting my head against a wall. The project manager, Matt Meehan, was recommended by a family friend. He's a very nice guy but ended up having a very minor role and disappeared in February while the project continues except to check on the last invoice. I think I could count on two, maybe one hand, how often he came to the site. I should have known to move on when Matt asked a few times "if I wanted to pull DC permits" as if it was up to me as a homeowner and as if I knew anything about DC regulations (turns out we 1000% needed permits for this gut job). Our project was delayed months due to the fact that Design Pro didn't recommend permits. I understood that projects often take longer than usual and asked that Design Pro let me know as soon as they knew that there was no way move-in would happen before Christmas. That simple request was ignored. I finally gave them a deadline of Feb. 1, and then they asked for 2 more weeks. I had to cancel the movers and rush to find somewhere to live. Meanwhile, when I'd stop over in the middle of the day, there were many days no one would be here working. Regarding craftsmanship, Design Pro likely has talented crews and maybe can do a decent job on some simple projects. However, if you're looking for a reasonably well done luxury job and spending six figures, I would recommend elsewhere. The finishes in the condo are sloppy. The closet doors were either not measured correctly or not put on correctly. They will respond and say these are punch list items (I will report back once fixed), but some of these things have been worked on multiple times and I'm not sure why anyone would be happy with that initial work. Their response to literally cracking the marble tile during the grout process was that it happens often with the tile chosen. They don't seem to have super high level floor people (e.g. hoping to do a herringbone engineered wood entryway but after two tries, it was determined DP couldn't complete it.) This is also obvious by the fact that the marble border around the bathroom floor tile is different widths at various places (and tiling took almost 3 months). Some of the costs of certain line items is outrageous in my humble opinion. I certainly upgraded in some areas and want to pay them fairly. But $700 for copper compression fittings that we never knew about? $1900 for four recessed lights on top of the almost 5k to drop the ceiling that the lights were going in? $500 up-charge because we went with two wall sconces in the half bath as opposed to one? Outside of one or two "add-ons", we were never given change orders. I wish everyone at Design Pro the best. I would not recommend them for complex or high-end projects.

    Bathroom.

    We can't possibly give Design Pro a high enough glowing review, but let us try! Everyone on the team was kind, polite, patient, skilled, and professional. Here is our review of our experience working with Design Pro. We bought a home with an unfinished basement and we hired Design Pro to finish it for us. They put in a legal bedroom (with egress window), a beautiful bathroom, a huge office / man-cave, a home movie theater room (to include a riser for movie theater chairs and a 100" HDTV mounted on the wall), and a small concessions room for popcorn, soda, and candy. Our project manager was Andy Robison. Andy was always so responsive and kind. Design Pro is truly lucky to have him. The way Design Pro works, from what we saw, was as follows. Design Pro has various "teams". A plumbing team, a landscape team, an electric team, a HVAC team, a tile team, a welding team, etc. Each team did excellent work. It's clear to me that they have worked together for many years and on many projects. Design Pro has basically assembled the best teams in the area, who perform excellent work, and provide a professional installation. These teams help the overall brand image of Design Pro for sure. Someone else said, price-wise, Design Pro "was in the middle", and that's where you want a remodeling company to be at. I agree. I am sure I could've found someone who could've done the project cheaper, but the end product and experience would have been, without doubt, inferior to what we received. I am also sure I could've found other companies who would've charged more for Design Pro's service, but I am not sure the end product or experience would've been better because I can't imagine a better end product or experience than what we had with Design Pro! I would not only recommend Design Pro to anyone reading this, I would also recommend each and every one of their team's as well. Not once was someone rude, or told us no, or made excuses for something. Not once. It was always kindness, and recommendations to do this or that, again based on their experience, which we always greatly appreciated. For example, we sent a link to a blue bathroom vanity to Andy for his thoughts and he said this was very trendy and popular right now. You can't really put a price on a remodeling company who has their finger on the pulse of the area and what is trending or not, you know? We are so pleased with Design Pro, that we have already handed out Design Pro cards to several neighbors and friends. And we have already requested an estimate to remodel our 3 bathrooms upstairs. So, we will be hiring Design Pro again in the future, no question. Thank you to Andy, to Andrew, and to the entire Design Pro team. Northern Virginia is better off by having Design Pro here to remodel our homes.

    Major paint drip on door.
    Julie S.

    Stay away from Design Pro. First, they did not fulfill their contract with us to paint and do dry wall/trim repairs at our house. They lied, cheated, and now they are threatening to put a lein on our property! Extremely unethical, unprofessional, and unknowledgeable in paint. Secondly, we have since had a professional painter come in, test and verify that Design Pro painted water based latex paint over our existing oil based paint without doing the proper prep work, and now ALL of our trim is peeling and needs to be stripped and repainted. This is a MAJOR screw up on their part and will cost us many thousands of dollars to fix. Any professional, legit painter should know better. If I rub my finger down the trim, the paint just peels right off! These guys don't know what they are doing. I am an interior designer by trade, and my dad is a retired GC. My grandfather had a drywall business. My cousin has a painting business (all out of town) so I am highly experienced in home renovations. Aside from the massive screw up with our trim paint, our contract with Design Pro remodeling explicated stated they would repair ceiling dry wall seams with new tape/spackle, repair dry wall seams on walls (and nail pops), sand all trim completely, along w/ filling in dings and dents in the wood trim prior to painting. Look at the photos, they speak for themselves. The photos are of the finished product we got from them, after they told us they were done, unless we wanted to pay more out of pocket, beyond the agreed upon contract price. They didn't complete the work in the contract, were really sloppy, did not supervise their painters who left early, slacked off, and then refused to finish the work without us paying more. Some GC's do this, and try to shake you down for more money at the end. MD, the project manager, lied to me repeatedly. Texted me repeatedly stating he would fix everything and do the repairs and fulfill the agreed upon contract (maybe I'll upload screenshots of theses conversations as proof they lied). Then the next day they basically walked out when they couldn't shake us down for more money. Javier who is their subcontracted painter, was supposed to be at the house supervising his crew. He was not here. I only met him finally at the end, when he fed me every excuse in the book as to why the paint job looked sloppy. I felt like because I am a woman I was being lied to. My husband is the one who contracted Design Pro, but I got involved when he was not here as I saw the work not getting done right. My father is a retired GC, has done residential and commercial work, built many of the skyscrapers in Philadelphia. He is the real deal. I would call him and tell him what the painters and project manager were telling me, and he told me they are straight up lying to me. If you end up hiring Design Pro, do not let them bring Javier into your home for painting. His crew is awful, lied to me and told me they put five coats of paint on my trim which you will see in photos is false. Said they painted two coats on dry wall, when they only painted one. Javier would tell me things like he couldn't sand out and fix paint drips caused by his crew because the paint was peeling too much. Well, the paint was peeling because he painted latex over oil paint without proper bonding primer! I was even lied to and told they painted 5 coats on the living room mantle, but in the photos you can visably see missing paint. Even Design Pro's project manager said to me one day, "Are they blind" referring to how bad the paint job was. Paint drips everywhere, bubbles in the paint, dust in the painted trim from a dirty brush, and they even put scratches in my brand new hardwood floors that had just been completed 1.5 weeks prior. They were supposed to pull the dry wall tape off the ceiling, put new tape, spackle, etc. to hide the seams and they didn't do that. I could go on and on about all the things they didn't do that were in the agreed upon contract. But the biggest screw up is that they painted the latex over oil based paint without doing the correct prep work and now it is peeling. A professional painter told us all this trim painted by Design Pro now needs to be stripped. Who is going to pay for that huge costly mistake? Design Pro really messed up and they have some nerve threatening us now. I will update this review of Design Pro as this issue continues to unfold, and I will continue to spread the word about this business so that other homeowners don't go through what we are currently going through and then get threatened with leins on their homes. Really disappointing. UPDATE.... It has been several weeks now and we are STILL trying to repair the damaged caused by Design Pro. Weeks and weeks of stripping paint after Design Pro painted latex over existing oil paint without doing the proper prep work first. Still have not heard back about what they are planning to do to make this right.

    Top:  new bath.  Bottom:  old
    Bonnie S.

    We hired Design Pro to remodel a small master bath. They helped with the design and gave us a complete schedule of what would be done each day. Even with small bumps in the road they stayed on time and in budget. Our bath looks perfect and the crew was great. On time each day, cleaned up each day, and great communication. Would use them again in a heartbeat. Highly recommended.

    John H.

    We just completed a complete remodel of our kitchen. I was stunned to discover the job to be completed on time with an impeccable level of skill, creativity, and hard work. German and his team did a superb job throughout, and even added improvements to the design. Their tile work was truly masterful. I saved over 10 thousand dollars by using Design Pro instead of a more conventional high-end remodeler, and have no reason to believe I would have gotten better quality work or materials. I can't say enough good things about this company.

    Finished kitchen

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    4 years ago

    We had a great experience with DesignPro remodeling our townhouse bathroom, kitchen, paint and replacing carpet. I highly recommend them.

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    3 years ago

    They were awesome Carlos did a fabulous job & Howard the owner is fair priced and a awesome guy

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    5 years ago

    Friendly, excellent professionals who went the extra mile to make sure everything was done correctly and well.

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    Great job. Super polite and respectful. Jimmy was wonderful to work with. Recommend them.

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    Ask the Community - Design Pro Remodeling

    Review Highlights - Design Pro Remodeling

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