Sent pictures of the jewelry I wanted to sell. Tenenbaum responded they were interested and made…read morean appointment for me to come. They're 1 hour away from me. Hayden took my jewelry to the back where his equipment was and a coworker who was going to assist him. Took 20 minutes for them to come back and say, "Sorry, but we're not interested." Are you kidding me? I now drove an hour back home. Two hours of my time to bamboozle me. Save yourself the time.

I received a phone call last week from one of the managers at Tenenbaum who had recently had my…read morereview come across her desk. She said that she was mortified by the way the situation was handled when I brought my ring in and was hoping that she could make things right. At this point it had already been 2 weeks since I had brought the ring in so I had long since taken it to another jeweler to have the ring repaired. She was very apologetic and invited me to come back in the store whenever and to contact her personally. I appreciated that she reached out and acknowledged my experience. It doesn't negate the interaction I had with my sales associate and the jeweler but I do respect that she followed up and while I cannot say that I will be a returning customer at this point, I would take it into consideration. Full honestly, I think I would consider making a purchase there again but would likely not turn to them for any alterations or repairs in the future.

I can not say enough about, not just this store, but the entire experience. Not only is there…read morebeautiful jewelry you can walk in and buy, but they custom design and make your dreams come true. They custom designed my engagement and wedding rings. Starting with pictures of things I like, making 3D mock up for me to try on, and then bringing in diamonds to try in that model. They stand by their work and every time I go in they take my jewelry from me and clean it. This is also a family owned small business from right here in Houston. I have got to know the family pretty well and they are invested in customer happiness. This is the best not place I will ever buy fine jewelry. Be

Marco made what should have been an enjoyable, exciting experience into one that was surprisingly…read morefrustrating. We made it clear from the start what we wanted (a simple gold ring with an olive green sapphire for her and a matching ring and inlaid stone for me) and our budget range. Marco consistently responded with the wrong material, suggestions outside our price range, or some other frustration. At the bottom is a link to our text history, first from my partner's number and then mine (the experience was making her stressed and she wanted me to take over). I've annotated it for easy consumption to show how we were constantly fighting an uphill battle trying to get him to listen to our needs/wants only to be ignored. We tried to remain pleasant and understanding throughout but it became harder and harder as it became obvious he wasn't interested in listening to us. So we decided to not pursue our rings with him further. We found it hard to trust something so special and important to someone who can't follow simple requirements. Or someone who kept giving us options outside of our price range, and who now wants us to trust their judgement and not give any further estimates (even if we brought in our own stones). Or someone who simply seemed disinterested in what we had to say. I confronted him with our texts, explained how we felt, and asked for at least a part of our $500 deposit back. He refused, and when I started to go over our texts to show why we felt justified in asking for our money back, he said the texts "make him look stupid". Well here are the texts for everyone to see his own words, you can make the call yourself. Other gems from our last meeting include him claiming his time is worth $450/hour (to explain keeping the whole deposit) and a "funny" anecdote where he initially estimated $2,500 to repair a ring and ended up charging $12,000 (to justify why he can't give estimates). I have our meeting recorded (single party consent state) if anyone is interested. As a small business owner myself, dealing with shifting and unknown requirements, I understand it's hard to give a price only for something unexpected to pop up, but what I don't understand is how you can treat a customer with such inattention and disregard and still feel justified in keeping any amount of money. I would be filled with shame if I treated a customer this way and then refused to empathize with their experience. Marco strikes me as someone who is excellent to work with if your visions and budget align, but he is disinterested in what you have to say or think if they don't and isn't capable of seeing things from any point of view but his own. Text messages: https://imgur.com/a/JYF3Fm5 Edit: per the owner's response, they tried working with us within our budget; given that the budget was clearly stated at $4k and the the suggested gems themselves were near or more than that, it's pretty obvious Marco either cannot read or was planning on doing the gold ring + labor for free.

He tenido una buena experiencia, me han tratado muy bien y son muy profesionales, son buenas…read morepersonas y están dispuestas a ayudarte Se han tomado el tiempo para ayudarme, explicarme y aconsejarme para comprar la joya adecuada para mí. Me he sentido muy cómodo comprando mis joyas aquí, ¡volveré a este lugar!

They were so supportive of my situation. I purchased an engagement ring. They sized it perfectly…read moreand chose a near perfect stone. Their prices were good and they worked fast. Quality is too notch and the person I gave the ring to has been smiling ever since.

Exceptional Experience - Absolute Trust, Unmatched Selection…read more I've worked with Jonathan's Fine Jewelry for both buying and selling, and they have become my go-to, trusted source without question. Sergio and Jay, the owners, run a first-class operation. Whether you're purchasing diamonds, fine jewelry, or high-end watches--or selling gold, estate jewelry, or timepieces--you can feel completely confident you're being treated fairly. In a space where it's often hard to know if you're getting the right value, Sergio operates with total transparency and integrity. That level of trust is rare. Most recently, I had them design an engagement ring, and the result was flawless. I brought in inspiration photos, and they executed it exactly as envisioned--down to every detail. The craftsmanship, diamond quality, and overall finish exceeded expectations. Their selection is simply unmatched. From stunning diamonds to an impressive inventory of fine watches, they consistently carry pieces you won't find elsewhere. Bottom line: if you want honesty, expertise, and a team that truly stands behind everything they do, Jonathan's Fine Jewelry is the only place I recommend.

I bought a Day Date II Rolex from these guys and they sent it the very next day. The watch was in…read moreperfect shape and the price was unbeatable. They were very informative and knowledgeable. Thanks guys!

Marla found some special earrings for my grand daughter. They were just what we were looking for…read more In addition she arranged for the posts to be longer to allow for some extra room. The earrings are perfect and my grand daughter loves them. Thank you so much!

Absolutely love this establishment! Marla helped me design the perfect engagement ring and wedding…read moreband for my wife. Marla also helped design several other pieces that my wife loves! If you need any form of jewelry, I highly recommend visiting Marla's Gem Creations! Everyone there has a high level of customer service, and they care about their customers.

My beautiful fiancée always dreamed of having a ring from Bryan and Wolf Diamonds. Bryan's dad was…read moreher neighbor growing up, and their families became close over the years. Bryan was incredibly helpful throughout the entire process--from start to finish. The ring we received is absolutely stunning; it makes Cartier look bad while still being affordable! Bryan has earned a lifelong customer. You won't be disappointed working with Wolf Diamonds!

High quality work and amazing customer service. Jeff is the best. He caters to your needs and makes…read moresure that you are satisfied with the product that you are paying for. I will only go to Wolf Diamonds for my diamond needs from now on. Well worth the price.

BEWARE BAD BUSINESS‼ I tried to make a $20,000 purchase from them and they raised the price to…read more$28,250 and told me gold has went up! Only after I made a stink they said they will lower the price back down to $20,000. I asked them to provide photos because they only posted one on line which is blurry. How do you make a $20,000 purchase based off a blurry photo? I am still waiting for the photos!! They same one thing and do another. They have only been open two years and if you call the business phone number they don't even answer the phone. The only way to get in touch is to email them which most of the time they do not respond. Bad communication too! All the signs of a bad business or scammer. BEWARE‼

Gilad was absolutely amazing and super nice in helping me and my husband with design of my ring. He…read morewas extremely helpful!! They also have a large selection of beautiful diamonds. This is your place for costume jewelry- highly recommend!!

This company custom-made this cross that I got my mother for Mother's Day. They make their jewelry…read morein-house in their quality is unmatched.

Jesus and Nareg were so fun and helpful during our selection and design of our wedding bands…read more Such beautiful jewelry selection and even better service. We enjoyed several visits to finalize our bands. They welcomed us back and I think we will return for future jewelry purchases.