I had DeSitter Flooring install carpeting in my living and dining room on 3/3/3035. Let me tell you, I could not be more pleased. The workers moved my heavy furniture and worked quickly and efficiently. I took a nap while they were working and when I woke up the carpeting was down and all the furniture was back perfectly placed. Elizabeth at the LaGrange showroom suggested a pattern she thought would look good with my furniture and boy was she right! The carpeting looks beautiful. I highly recommend DeSitter and would NEVER think of going anywhere else. read more

They deserve zero stars ... ordered a carpet and paid for it the same day. Weeks passed and I heard nothing. They can't locate the order then they say it wasn't paid for and carpet can't be fabricated until paid for. And some other nonsense about changing card processors and and they can't keep card info for more than two weeks. Don't spend your hard-earned money on these folks. read more

Buying a new kitchen floor isn't something one does often! Materials change, and it's hard to know the best product for one's needs. We went to DeSitter on the recommendation of a friend. Karen was very helpful, showing us several suggestions which we were able to take home to evaluate. Long story short, our installation went well, very quickly and professionally done. A couple of cosmetic flaws in the materials were detected after the fact. The resolution is in progress (awaiting arrival of replacement materials), but I have every confidence it will be resolved to our satisfaction. Added bonus: the price was much less than expected! (Not cheap...you get what you pay for...but definitely reasonable.) read more

DeSitter Flooring - Our senior citizen chocolate lab loves our new COREtec Stone floor! - Flooring Near Me - La Grange, Illinois

Excellent experience from start to finish! The entire team (from sales to install) was professional, courteous, responsive and customer focused. read more

My experience with DeSitter was very disappointing. When we started working with our salesperson, Kevin, we were very clear and upfront that we were working on a tight deadline for having our floors sanded & refinished because we had a month between closing on our home and moving in. Kevin assured us with confidence that they were able to accommodate the job and get it done before move-in, however, two weeks before we moved in (after us calling and trying to follow up and get the work scheduled almost daily), they changed their tune and said the work wouldn't be able to be started until the week after we moved in. I felt like they knew that from the start and lied in order to try and get and retain our business. Very shady people with poor customer service, they weren't even apologetic. Luckily, we were able to shop around and had our floors finished by a smaller company who did amazing work and at a better price. If you are considering this company, you should shop around, you will find much more accommodating companies who do beautiful work and better prices! read more

Recently, I had my bedroom hardwood floors refinished and woodwork replaced. They did an awesome job, showed up on time, paid a lot of attention to detail, moved my furniture around as needed, and everything was very professional. They also previously installed some vinyl tile in my basement, again, a fabulous job. The workmen and salesmen are all first rate. You will pay a little more, but they are worth it! read more

We needed new carpet for our whole upstairs, to sell our home. DeSitter came highly recommended by our Realtor. They lived up to our high expectations. We had a pretty big job (1400 sf) replacing carpet to sell our home. DeSitter had nice carpet at a good price, and they put 2 crews on our job so they could get it all done in one day. They were careful and efficient, and the installation quality was first-rate. No surprises. I would definitely use them again...if we weren't moving out of IL. read more

Karen at DeSitter could not have been more helpful in arranging an appointment to get our carpeting stretched even though we had purchased the carpeting 9 years ago. She told us there was a lifetime warranty! The men that came to do the job were actually early, were very professional and completed the work to our satisfaction. Kudos to DeSitter for their ongoing customer support! Judy S. read more

We had a great experience with DeSitter's, working with Alan Bucce. Alan did a fair estimate, helped us pick out the wood and stain, and the installation went flawlessly. We never experienced any delays -- the workers always showed up on time and finished on time. All in all this was one of our best experiences during our home remodel. Thanks DeSitter's! UPDATE 6/9/13 We used Desitter to replace our carpets and had another great interaction. Alan is professional and very easy to deal with. I highly recommend Desitter for any flooring needs! read more

Terry was great. She came out to the house with samples and I received a quote the next day. Carpet was installed within two weeks and it looks great. The carpet installers were courteous and cleaned up after themselves. I recommend DeSitter for all carpet needs. read more

I needed carpeting replaced on the staircase and bedrooms in my home. I contacted a couple different flooring installers (Luna and Empire) and got price estimates. After reading other reviews for Luna and Empire and hearing about how others were pressured to sign a contract, I deceided to contact Desitter. I went to Desitter's website and filled out a form for an estimate. It was a Monday night, and I recieved a response in less than 15 miniutes. Ken came out and looked at the staircase and bedrooms. After talking with him for a while, he recommended a stain resistant carpet from Karastan made for pet owners. During the installation they were very polite and professional. It only took a day and a half from start to finish. They were efficient and did an excellent job. Overall, it was a great experience. Ken brought a lot of expertise and was easy to work with. We highly recommend Desitter to anyone in need of quality carpet service. read more

I truly was impressed with the welcoming I received from when I entered the store.. I have been to many tile showrooms all over the city & suburbs in the past several days & I called De Sitter before I made the visit from Wheaton.. Andrea assured me they had what I described to her before I came out... She was correct, they did,, I would recommend De Sitters even if it was just for their 'genuine' customer attention.. Great Job :0) read more

I went to DeSitter because of their presumed good reputation. On the whole my experience was negative. They installed a floating wood floor that now creaks like an old farm house. Their response was underwhelming. I will never use their services again. read more

First visit to a nicely kept store in Lagrange. We were impressed at the numerous choices of high quality carpeting and enjoyed the helpful sales person. read more

Went shopping for carpeting at DeSitter and another long time carpeting company. No comparison. The sales associate, Tim Kelliher, helped us make our final decision on carpeting for three rooms and a stairway. The installers arrived on time, removed all the old carpet and padding and were very courteous. They did a fantastic job. Especially the custom installation on the stairs and landing. The entire experience was 5 stars from start to finish. read more

Selecting a new carpet can be a little overwhelming -- choosing the color that you'll like for the lifetime of the carpet, choosing a durable material/pattern/weave, etc. DeSitter helped us through this process by providing samples, making recommendations, and by keeping us informed the entire time. The installation team not only did their job of installing the carpet, but also by taking care of the details - moving furniture back to exactly where I wanted it, rather than just "close enough". They were professional, courteous, and specialists at what they do. I would not hesitate to use them again, and again. read more

Karen was great! She came to my house, measured my stairs and said she would pull some samples for me to see later that day. She picked out exactly what I liked after just a few minutes in my home. The installers were right on time and did a great job. We love the warmth the runner adds to our stairs. Thank you! read more

DeSitter Flooring in LaGrange installed our hardwood floors and they are beautiful. I was nervous to move forward with such a large project in our home especially because it was like a small construction project. The installers were very conscientious and polite. Our sales associate, Laura had checked in several times throughout the installation process to make sure that everything was going well. We will be using DeSitter to replace the carpet in our basement this spring. read more

This store has great selections and Karolina is fantastic to work with. Offered to come out to my home and had great customer service. I gave it a 4 because the prices are a little high for my budget. read more

Always the professionals!! We have worked successfully with Alan Beuke for many years and wouldn't go to anyone else for our carpet needs. He is a true partner to us and listens to our needs to match us with just the right flooring. The staff in LaGrange are always helpful, knowledgeable and friendly. The installation teams are A+! read more

I made an appointment for the sales consultant, Terry Maliska, to visit our home. She never showed up, and never called, nor did she return my call. Taking my business elsewhere. read more

They gave me a fair price on carpet for a single room in a new house on a budget. The product I got exceeded expectations. There was an unfortunate error made by the mill and my carpet was delayed, so DeSitter fully carpeted that one room in a suitable product until my final carpet was delivered and installed. read more

The whole experience was just how you hope it would be. We worked with Karen and got some great carpeting. The installers were prompt, professional and very good about moving furniture. We're very satisfied. read more

Worked with Tim... He was great and patient with us until we finally picked something. Our stair runners are very nice.

I just purchased beautiful carpeting for our master bedroom from DeSitter Flooring, in LaGrange, Illinois. My salesperson, Karen, was very helpful in the selection of the carpet. She is quite knowledgeable about the many styles, fiber content and wear of carpet. Her professional advise and patient nature was greatly appreciated . The LaGrange store has a huge selection, and I was able to bring home several samples to view in the light of my room. The installers were polite and professional, and left the room spotless! The best part, was that I got the carpet on sale, and that included an upgraded pad! Great experience! read more

Worked with Tim Kelliher at the LaGrange location. Tim was terrific, in all sense of the word. He helped with selection, pros and cons of different types of carpet, and education on the product. I had stairs and a hallway completed. The product came in on time and install was less than a week later. Robert and his team of installers laid out the design beforehand and walked me through the options I had (wood exposure on each side, etc). Install looks fantastic. Tim, Robert and his team all deserve a thank you for a job well done. I highly recommend DeSitter and will be using again in the future. read more

I am surprised by the rave reviews (but not by the "not recommended" reviews that do not immediately show up). After my experience, it did seem like they were not interested in our business, which is fine, however why not tell us that right from the start? We spoke with sales staff about carpeting a foyer staircase. They had a great selection and we had trouble deciding. After looking at some samples of special order carpet, the salesperson encouraged us to get larger samples to take home, which she said would take two days. A week later I called her and left a message to follow up and asked for a return call. Four days later, with no return call, I called again. She had no explanation for not returning my call but did say she checked on the sample order and was told it was on back order to arrive in a few days. Another week later, nothing. No one even called to ask for the sample boards we took home. I'd much rather hear "sorry, we don't do small carpeting jobs" than to waste weeks figuring that out on my own. read more

We needed to get a new floor covering in our basement, but we weren't sure exactly what we wanted to do. I wandered into DeSitter, and the saleswoman was very helpful and knowledgeable about their products. She gave us good advice and saved us money. The installation team was outstanding - they were extremely polite and professional. We are very happy with our new floor. read more

I recently purchased a stair runner. At first I wasn't sure I wanted to order it because the rug I selected was very pricy and I have never had a stair runner before. I am very happy that I got it! Karen was our sales person. She has very good taste and helped me select the type of runner and the layout. She was very responsive to my emails and phone calls. The installers were also very professional and hard working - they worked for 5 hours straight without any breaks. I love the runner (never had one on my hardwood floors) - adds so much warmth, texture and style to the stairs. Happy with DeSitter and would go there again. read more

Jessica is wonderful. She has great ideas and really knows all of the products. She is a pleasure to work with and always responded quickly for all of our questions. The installers were very professional, clean, and pleasant to work with. read more

i was looking for floors went to luna was not impressed so looked up flooring in my area de sitter was voted number one for customer service well i will tell you my story. i went into de sitter flooring in la grange for my condo which was last year in june they were very nice installed my floor within a week or two which cost me 12,000.00 dollars they did it very fast well then started my headaches and have had nothing but problems since am sooooooooooo dissapointed im appalled i have had nothing but aggravation with them i said earlier it was june last year it will b two years ago after they installed it it is a floating floor so they had told me that with a floating floor it would give so after i walked around for a month or two it felt i was walking on soft wood it was terrible everytime i walked past my china cabinet it felt like my china was going to fall out and then everywhere on the floor was terrible getting worse and worse then i was cleaning one day the floor started to buckle so i was livid called desitter and they had a inspector come in to inspect the floor they took forever to come up with and answer that their product manager who is no longer working there made a huge error with my underlayment of my floor so after months of them inspecting and having meetings not calling me back it took months for them to replace my floor they thru my furniture in a bedroom that they carpeted terrible when they finnally replaced my floor which took months of aggravation and very much inconvenience for me they did replace the floor after a month that they replaced my floor i put a round rug in two places in my dining area and my front room now im beside myself the floor underneath the rug is lighter then the other i have to big circles in my floor i am livid desiiter told me to move my rugs around cause all floors changes colors how sad with a 12000.00 dollar floor after a month im beside my self they are horrible and i am livid i will let everyone know about them since they did me soooooo wrong now im stuck with this floor for 12000.00 its horrible how sad of a company i would not refer them to anybody and will let everybody know what they did to me very dissatisfied how horrible they are marilyn k. read more

I would highly recommend DeSitter. As I shopped for a carpet runner for my stairs, I found DeSitter had all the popular brands carried in other stores and they offered competitive prices. In the end, the installation is what is most important (because the end result is what you have to live with for years to come). My installation team did as excellent job and my carpet is beautiful! read more

Went in one day to look at products. Had our room measured a couple days later, then a couple weeks later we finally get a quote for installation, but nothing about cost of product. A week later they decide they can't even do it any more. Complete waste of time for a company that is supposed to be all about customer service. read more

DeSiter understands not everyone has tons of money to spend on flooring projects. I've worked with them on two projects and both times had great customer service. Hands down I would choose them over a big box anyway. read more

We have used DeSitter three times and have been pleased with each instillation. The staff if very helpful and the installers did a great job. Great value for the quality delivered. read more