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    Outdoor Systems

    1.7 (3 reviews)
    Closed 8:30 am - 4:30 pm

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    People searched for Pool & Hot Tub Service 363 times last month within 25 miles of this business.

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    Best Buy Pools and Chemicals - Winter maintenance is available for those off-season months to help ward off springtime issues.

    Best Buy Pools and Chemicals

    (5 reviews)

    I was going to try them to open my pool. It was owned by Bull before. When we used him he would…read moresend it n people he hired off the streets of Walmart. . Then charge a high price for horrible work. Since it changed hands I thought I would try them again. I scheduled a pool opening They did not tell me you had to pay in full the bill. Before your pool was even open. Most Pool Companies take your card and do not charge it until the day they do it after the pool is opened. When I got the bill in the mail I left a message to have someone call me. On Monday a woman called back and was rude about me asking questions. This company does not even clean your pool when they open it. You have to fill the pool they take the cover off. Throw in chemicals. Turn on the filter and leave. That is sloppy work. I got a guy who cleans it with his big cleaner too. If it is as bad as it was when Bill had it be ware.

    Bought a house that had a pool. The company that built and previously took care of the pool…read morenotified us they were too busy to continue servicing us. Pandemic was evidently good business? We were in a pinch, summer was starting and we were helpless. We were recommended Aaron and Best Buy pools. He came out the next day after we called them. Took care of us and continues to this day. We have a problem I give him a text and it resolved quickly. We keep our hot tub open all year and they continue to service us. Couldn't ask for nicer or better service!

    Destination Pools

    Destination Pools

    (2 reviews)

    SanJuan Pools allowed a pool company out of Columbia, Illinois who had an office in O'Fallon, MO to…read morenot only incorrectly install pools and concrete, but also allows the installer to take advantage of a chronically ill single Mother trying to provide a safe place for her children and the only safe form of exercise for myself. I have been battling with Destination Pools formerly Pools and Beyond, since my pool was installed. According to a representative they sent to my home as a mediator for SanJuan Pools, he stated he was personally asked by Kirk Sullivan, the owner of San Juan pools, to have Destination Pools address the issues. Since this pool was installed, I have had major issues. Outdoor Systems/Destination Pools is aware of the issues but wants to again point the finger at someone else. If you install something incorrectly, you winterize a pool incorrectly, it's no one else's fault but YOURS. I'm supposed to call the manufacturer when you are the person responsible? I believe that is customer service on your part and your responsibility to repair the issues. It's not defective, you installed it wrong. So it's not a warranty issue. SanJuan states they have a 30 year guarantee on their fiberglass pools yet I still sit here 3 years later waiting for my issues to be addressed. I have a Pentair UV Disinfection Sterilizer that was not installed correctly or winterized correctly that is not functioning. My son is allergic to chlorine. Yet all I can get from the home office is an unprofessional representative, Marianne, speaking to me like I'm bothering her. As a Veteran, with all the issues I have, I have yet to get this project complete, even reaching out to the owner, Kirk Sullivan. BBB has been notified and this installer wants to argue the facts when everything was documented. The mediator that claimed Kirk Sullivan sent him did get Destination Pools to dig up the concrete and replace it. It turns out that the mediator wasn't an employee of SanJuan after all. Shame on you Kirk Sullivan, I gave you the opportunity to make this right and you ignored me. As a $70k project sits unfinished, I am forced to move forward to have someone help me get it finished. Maybe I need to have a local media come and look at the issues and have them on he news. I'll see what my attorney suggests. After I finished my google review, Attorney General's office for the state of Missouri and Illinois. Not sure how many times you can point the finger at someone else for your mistakes but there seems to be a trend. You install it wrong, own it and fix it. Don't blame other people. I just read another review from a dissatisfied customer of Destination Pools and just because you have family members working for you does not mean they do not lie. Coming from the guy with all the "excuses," that made me laugh. I am also aware the tile I paid for is sitting in your office. All I wanted was a SanJuan pool. Not the drama that seems to follow you.

    I imagine there are quality companies and not-so quality companies in this business. We had a…read morepool installed fall of 2017 in St. Louis County. In terms of professionalism, communication and expertise, it would be difficult to find somebody as good as Destination Pools. My hats to Dan, Megan and the rest of the team we worked with. - GaryF

    Prestige Pools & Spas

    Prestige Pools & Spas

    (42 reviews)

    $$$

    We shopped, compared and chose to buy a Harmonic hot tub from Prestige…read more Our old spa lasted 23 yrs and wanted reliable service, a quality hot tub and solid reputation which the purchase metrics was achieved with Prestige. 1. 40 yr history in business 2. Excellent service department 3. Spa with high user reviews and strong warrenty. 4. Price was competitive My recommendation is be smart. Go to prestige first as a benchmark for comparison

    I had them replace my vinyl liner in the pool 2 years ago. There were wrinkles in the liner after…read moreinstallation. The liner slipped out during the winter when the cover was on. Prestige reattached the liner after telling me to empty the pool so they could fill back up. As it filled I called and that there were more wrinkles in the liner than before. I was told that they will straighten out after it fill with the pressure of the water. DID NOT HAPPEN. Again I called they said empty the pool again and they would straighten it out. I have more wrinkles in the liner than ever before. After filling the pool at my cost 3 times and then Prestige tried to charge for all the visit. I ended paying for most of it. They also tried to charge for added to the pool which they did not and I had video proof. I lost most of last summer swim time because of "Prestige" lousy workmanship. I never had a problem with the original liner which was installed by another company that has since closed. I would not be able to recommend this company for any kind of vinyl liner pool replacement. No one with any authority came to visualize my complaints.

    Outdoor Systems - poolservice - Updated June 2026

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