We booked two different rooms based on what they had available. The first night we booked their…read moremost expensive room, the presidential suite and the second and third night we booked the queen Juliette balcony (as this was all they had). When we arrived, no one asked us if we needed help with our luggage. We made our way to the Presidential Suite and it was filthy. The room size was massive but they clearly never cleaned it well. The couches and carpet all stained, the vents had 1 inch layers of dust all over, the fan was covered in dust balls and dust layers, some vents were falling out of the ceiling with no screws, the tile floor cracked, carpet has nails popping through and there is dirt and dust all over the floors from not being vacuumed or cleaned. There was also a huge roach on the floor which didn't add for an additional touch. It's Florida so I'm trying to be accepting of palmetto roaches but it wasn't cool finding that on your already filthy $1000 room floor. We were incredibly disappointed. For over $1000 this is not what we expected. We did share this with management and our next two nights we were supposed to stay in the queen room, was then adjusted to the king room. While the king room was definitely much cleaner, this room was also hundreds of dollars less in value. It's just very disappointing to pay over $1000 to have a room you can't sit on the couch, or walk the floors without your feet covered. Aside from the room, we also had a pretty awful breakfast experience. Eggs cold, and my husband's avacado toast was missing the egg. We sent it back and it was fixed but that lost our trust in the restaurant so we ate out instead. Our experience with the rental chairs on the beach was not good the first day either. The guy told us there were chairs set up, we walked over and there wasn't. He didn't offer to add anymore, so my husband put ours out for us. We really felt they lacked the customer service feature here. This place lacked the prestige we hoped for and we decided we wouldn't return here again. While the sunset and sunrise are just breathtaking, the hospitality and attention to detail here is lacking and not for us at this price. It seems people have been coming here for so many years they have blinders up and are missing how much is falling through the cracks or even noticing any issue. We would not stay here again and definitely do not believe 4 stars is a true depiction of this place, it could use work and improvements.

This is a beautiful, prime location for a hotel. Henderson Park Inn (adults only side) needs…read morerefurbishing. My husband andI were totally ripped off at $1275 a night