I actually like this storage facility. After 3 months, they give me a notice of OVER 100% INCREASE…read morein the monthly rent. An additional $150 per month. I cannot believe these tactics are legal. It's always the same explanation - realign with market conditions. Girl, the market conditions did not change by over 100% in 3 months. Sit down.

Customer service lacks when you already have a unit, sweet and friendly prior. When there is an…read moreissue then nothing gets done nobody is helpful. Doors to office always have a sign be back later not 10 mins but says 2+ hours later. Nobody answers the phones, emails, no call backs. Just got this place and already want to leave. How can this business make their own hours when they want to leave just because? They are trying to charge me double my amount as well. I'm not paying for it! Renter beware!

We're returning customers b/c this location has their stuff together. Clean facility and solid…read morecustomer service.

Clay has been so helpful. This place is clean, easy to access and I have peace of mind knowing…read morethere are cameras on 24/7. This is a reliable place knowing your stuff is safe.

Great experience for a first-time storage space renter! Staff are friendly and the place is very…read moreclean and easy to access. Prices went up on me twice in a 6 month period and became a little expensive for me to be able to keep my unit. Move out was very easy though and again, staff was friendly and helpful, and I even received a credit for cleaning out my unit early. Would definitely use them again the need arises

The manager, Nicole, was very sweet, understanding and knowledgeable with me, with no real reason…read moreto be. I wasnt the most sunshiny person with her my second experience with dealing with her, but that was on me. I was stressed and going through stuff, but I did call her back on third experience and finished booking my reservation. she is very, very sweet and very helpful am looking forward to the next few months having to deal with her if need to, since I only expect to have to use storage for 3 to 6 months.

Wendy was so accommodating when I was in a panic and needed storage space NOW!! Agree with some…read moreother reviews that the time to get set up is less than other facilities. Being able to drive in and having a variety of carts to use is a huge benefit. It was always clean and always felt very safe there. Unique code opens the door for entry and exit. Great rates and available coupons as well. Would use again if I needed storage.

I love this place. I had a horrendous experience with Public Storage and was a little concerned…read moreabout trying out a different facility since Public Storage is so big. Great place and their manager works with you to get you into the right unit. At the time of my rental, they had a half off special for the first few months. Specials vary. I like the convenience of coming in out of the elements to unload. They have a truck you can borrow to load into the facility but your insurance must allow you to drive it. (Mine didn't.) They have equipment to unload your stuff that you can use and there has always been some available. There is even music piped in. I brought both my kids to see this place because I am so pleased after my previous experience. The only thing missing is light within the units. I haven't figured that part out yet. Can be hard when you need to go in and find things.

I had a great experience at this climate controlled storage facility in Fenton Mo. Clean and…read moresecure storage.

I can not say enough goid things about this storage facility and their worker Catelyn.... I was in…read morean emergency situationa , my Elderly Uncle being moved to an assisted living facility and she was so sweet & helpful.. In the stress of everything i lost my keys and Catelyn took care of that to and cut the lick off for me... I honestly don't know what I would of done without them... Thank you so much for Everything!

i really can not stand these people. They have become very proud of their storage units. The price…read moreincreases over the last two years are ridiculous. It isn't like they are offering something new or an enhanced service. They don't pay their managers very well at all. There is no value and quality not sure what that means. Greedy!!!!!

I have been trying to move in for 8 days. The unit was locked so I went to the rental office and…read morefound it locked. I visited the property several times during their posted office hours, and the door was locked every time. I also called and left a message but never received a call back.

I rented unit #126 from April 2024 to December 2024. An employee named Blake Borders accused me of…read moreputting a stick in the gate one day and not punching in my access code in order to sneak in, which I never did. Also, an employee stole my lock one day to illegally make a copy of my key and on different occasions, stole my birth certificate, debit cards, and state ID's out of my unit. I later found out that I was being illegally recorded here (I'm not talking about the cameras they have all over the place to legally record everyone. I'm talking about I was individually illegally recorded at all times, even in the restroom, where there are no cameras.) I'm currently in the process of having the FBI and US Department of Justice investigate this place. I'd suggest you go elsewhere if you want to keep your belongings safe. Also, the front gate wouldn't work a couple times when I needed to access my unit in order to get my work clothes, which almost made me miss work.

(((( SCAM ALERT)))) Public Storage uses highly manipulative and deceitful sales tactics to rush you…read moreinto making decisions and accepting FREE insurance whereby you are then locked into a contract and have to jump through hoops to get out. The call center rep claims: "Hurry...Hurry...Hurry.... storage units are renting fast"....meanwhile the rep tries to slam me into a lawyered up contract agreeing to accept their "FREE insurance for 1 month ... but then requiring me to jump through hoops .. after I sign the contract....to get out. She warned me the computer was timing me out if I did not hurry and the storage locker would be gone if I did not agree to their terms and conditions....so I declined to rent storage. I don't need insurance for boxes containing papers. After getting all of my personal information, she notified Public Storage office on Watson Road that I had a reservation for storage. The lady that works in the office called me about my reservation. I informed her I had no reservation and asked who told me I had one, she said she did not know. Another tactic these big companies use to scam and deceive people. The right hand does not know what the left is doing. This is one of many big companies that uses manipulation, deceit and scare tactics coupled with lawyered up contracts. I recommend to STAY FAR AWAY from Public Storage. The rep also told me they can raise prices whenever they want. What a horrible way to do business. Public Storage has terrible reviews on the internet. That's KARMA! This is from another review and says it all: "Beware they make it very difficult to stop a rental when you are done with the space. There is nowhere on their app or webpage to stop rental and when you call they say they stopped it but continue to charge you. Very bad place to do business with". READ THE COMPLAINTS!!

Public Storage doesn't care about their customers. They won't even pick up the phone or call u…read moreback. Called twice 5 hours ago and w hours ago. Called customer service and they can't help me. They don't even know if their specific business is open or closed. They told me to call a different location to get to contact the location. 3850 Forder 63129. I called another location and they didn't pick up either. They also didn't call back.

Horrible customer service, cost me two days of work horrible experience rented a parking space on…read moreFriday, February 9 2024 I parked my work trailer there, came back Monday, February 12 was not able to access the property or get through the gate. Property Manager was not available to get a hold of left multiple messages trying to get access made an appointment for the following day online and nobody showed up. Nobody that I could get a hold of could do anything about it I had to tailgate somebody in and tailgate somebody out. It took all day. There is a reason they have so many lockers available.