So far, I've only had service experience here twice. Everything is so nice with tip-top service advisors. Heck, I pulled in to make an appointment and they took me right in; told me it'd only be 45 minutes for my oil change and car wash! All good. They could take an hour if they wanted, no biggie. read more

Wouldn't take my Subi anywhere else! The service team (specifically John, he just happens to havdle most of my needs but everyone I've interacted with is top tier) has never let me down or disappointed. I have had my 60k services done and they break everything down for me (I'm that person who likes to know/understand the process). They pointed out services my car doesn't need (I drive a manual so there a few things it doesn't need) and got me discounts from their monthly penny saver! The Seattle dealership charged me for everything on my 30k so it was nice to be informed so I won't be swindled again... Then when a promo for tires was going on and do a slight confusion (on my part I must say) I technically fell outside the window for the promo. Not only did they still honor it but they even gave me a better deal. I buy my tires here because of the amazing warranty and they will get the tire cut down if needed.... we all know the headache of AWD and uneven tires and I use my Subi as it should be... an outdoor freak, likes to get muddy.. so I've blown tires before and every time they fix me up right! Also them free rotations are a must!! When it's time for a new one (aka when my kid get his driver license and I don't wanna share) I'll be coming here!! read more

My father took my younger brother in to purchase his first car. He ended up finding one that he liked and began negotiating price with a woman that worked there. He declined to purchase the car mainly because she wasn't helpful and when it came time to negotiate she ended up being outright rude. He made a comment to her about her poor service, and her response was"That's okay, more [customers] will come." He ended up working with Wilson Toyota across the street and purchased a car that day. read more

All round - truly kind, expert, & ethical customer service. Was honestly a bit nervous to walk in, as a single woman on my own, to purchase a new car. This dealership is tops - in all areas - couldn't recommend more strongly. read more

Dewey Griffin Subaru Sep 1, 2019 Every day normal guy "Talk xxxx about you if you don't pay what they want!" Went in there, looked at a few cars. Came back a couple days later ready to give them my busines. I offered a far price. Car blue booked between 8-10 thousand. I said I would meet in the middle at 9 + tax, title lic, and other dealer fees. They did not want to take it. And said they had 3 other cars in the price rang the one I wanted was listed at witch was 2 grand over blue book for retail sales. I said ok well maybe you should get rid of one for a decent price. They declined. Witch is ok, that's there call. I went down the street and found d a better car same brand and a step up in model rang and got it for less and was very happy. And I heard them talking bad about me and my wife to be after we left (from a friend). I'm so glad we did not due business with them. I contacted them after and they said they would apologize for the inappropriate behavior and they never did. Do not use these people. There are many other better and nicer people that will give you a much better deal. read more

In December, I purchased a used car here. The sales experience was pleasant. The Sales Manager agreed to include some cosmetic fixes in the deal. I had to leave town right after purchasing the vehicle, so we agreed to schedule when we got back. Once back, I reached out to my Salesperson. He told me that someone should have contacted me. He said they should call soon. I waited a few days and heard nothing. I reached out to the service department. The person I spoke to told me he would look into it. A week later, he called me and said the paperwork had been improperly filed. We scheduled my appointment. A few days later, I left my car. The vehicle was also to be detailed. It took a day to do the repairs, and I was told they were shorthanded in detail, so it might be a few days. After a few days, I was told my vehicle was ready. When I showed up, I found the service advisor had left for the day and was not there to return my vehicle. I quickly looked over the work, and it appeared ok, so I headed back to work. After work, I looked closer at my car and saw the paint on the passenger doors was damaged. I contacted my Advisor the next day and took the car in. He agreed the damage happened while they had the car and said he would figure out what needed to be done and set up an appointment. I waited for a week and a half and never heard from him. When I reached out to him, he had left early for the day. I waited through the weekend and tried again to find it was his day off. I asked for the Service Manager and left him a message. The next day, I hadn't heard back yet, so I called and was able to talk to the Service Manager. I brought the vehicle in so he could see the damage. I left the vehicle with him so his "detailers could take care of it." After having my vehicle for the day, he called and told me the paint was damaged (which we already knew) and would need to be painted. They sent my car to Maaco. A few days later, I told them I was going to need to leave town again and I would need a loaner, which the Service Advisor originally said would be provided. They got me into a loaner. The Service Manager told me it was good I would be gone for a few days because my car would be ready before I was back and HE WOULD MAKE SURE IT LOOKED GREAT OR HE WOULD SEND IT BACK TO GET FIXED. When I got back into town, they hadn't called yet. I stopped to ask about my car, and they didn't even know if it was back yet. He said he would look into it. The next morning, the Advisor called and said my car was back and ready to go. When I arrived, it was covered in body shop dust, had imperfections in the paint, tape adhesive stuck to my chrome trim, and overspray on the body of the vehicle. When the Service Manager looked at it, he agreed that it was "totally unacceptable" but that he "has 40-50 cars a day and can't look at every one." I reminded him of HIS promise to make sure it was perfect and he didn't have much to say other than he would get it fixed. I left the car, but decided to see my sales team about my experience. The Sales Manager got the Owner involved, who told us that he would take care of it personally. The next day, I called Maaco and asked them to not work on my car until I could be there with the Owner. Around 11, the Owner called and told me he had my car back and it looked great and was ready to go. We went to see the vehicle. The only thing they did was wash it. Everything was still there. We voiced our displeasure with everything we'd been through and asked about options. The Owner asked for one more chance to get it right. If we were still unhappy, we could back out of the deal. The next day he presented a FINALLY acceptable vehicle. At this point, it had been two months. We had enough of their lack of ability to communicate, their poor attention to detail, and their total lack of human compassion for all of the trouble I had been through. The last effort made to keep us as customers was for a $350 credit in the accessory department. We requested to be let out of our deal and this was the first thing that went smoothly. read more

Dewey Griffin is great at selling new vehicles, but will not provide any support if your vehicle has issues. I highly recommend going to a different Subaru dealership to ensure customer service remains after purchasing your car. I bought a new 2018 Subaru Forester in October 2017 from Dewey Griffin. At less than 60,000 miles, my vehicle has had issues that have not been fixed despite three different dealerships working on it for over a year, a transmission replacement, two clutch system replacements, an exhaust system replacement, an alignment (in hopes of fixing the issue), and additional pieces of my transmission replaced. My car has been in and out of dealership shops for three months of this year while I've been paying over $500 in car payments. Despite the General Manager, Allen Meyer, admitting the car should be auctioned off, the only compensation he would provide is a $2,500 store credit. He made clear this is the BEST he's ever seen as far as compensation for customers goes. Take your money elsewhere. It is worth trying out a different dealership in hopes that you'll be compensated more without needing to begin arbitration. read more

I can only review for services as my car was bought elsewhere. This is likely the friendliest and most comfortable service department that I have been to. I came in for a quick oil change in the morning. I was given a tour since I was a new customer. There's a nice seating area with comfortable chairs, TV, a family area, popcorn machine, and an area with snacks and beverages. It seems like they go out of their way to make you comfortable while waiting. Off of the waiting area is a Subaru gift shop type area with a number of Subaru items including clothing and outdoor items. My very favorite thing about Dewey Griffin is the complimentary quick wash and free sweeper. That's right, FREE. You pull up and get a nice wash that starts with an attendant and continues with an automatic wash. There's one super friendly attendant. You get a better wash if it's not busy, but even if they don't take the extra time to manually brush your vehicle, you cannot comply. As your wash is finished, go to the right to exit and there are two free vacuums for use to your right. With being out in the woods so often, I've made Dewey Griffin a weekly visit. I really wish that I had known about this service when I first moved into town. I'd have saved a fair amount of money. read more

Honesty, and sound integrity are the characteristics that permeate the entire staff, and this is why I decided to come here again and make a second vehicle purchase from them. They are by far the fastest, easiest, and most transparent dealership I have ever worked with. No back and forth, no games, or gimmicks. Michael Robles our sales person, was patient, knowledgeable and took his time explaining little details, I felt like I was dealing with a friend not a salesman. Never felt pressured. My 9 year old son even said what a nice guy he was! Showed us car history reports and took us for a long test drive. We got a way better car than we ever dreamed of thanks to Michael. Heath the sales manager worked on our tricky financial situation, and like Michael, you felt like you were talking to a trusted friend. He went above and beyond and took his time to get us a great finance rate on our loan, he was so patient and did not give up until I was satisfied! Then Guy who handled our paperwork, and warranty, was so friendly and had the patience of a saint. Explained the warranty to us in detail, and was very informative. Guy went through all the legal paperwork with us and again I felt like I sitting there with a friend. The Dewy Griffin team excells in customer service. Also I would like to mention they are very family friendly, they were great with my son, and they have a little playroom. Fresh popcorn while the kids watch tv, an awesome state of the art coffee machine, and a very clean and spacious facility. Another nice feature is free carwashes if you buy a vehicle from them. This is the only place I trust in Whatcom County to buy a vehicle! read more

Dewey Griffin Subaru - Michael R. Giancarlo will be back to see you as soon as he gets his license!! - Car Dealers Near Me - Bellingham, Washington

When shopping for a new or used car at Dewey Griffin Subaru, ask for Sharon. She was extremely pleasant to work with and did not pressure me. I felt almost like family. read more

We had no problems with them. Freindly staff . Nice knowledge salepeople.and a car wash for free. read more

Dewey Griffin Subaru - 2008 Pontiac G8 - Car Dealers Near Me - Bellingham, Washington

We live in the southwest but we're traveling thru Bellingham and the car needed routine maintenance, so we called Dewey's and they could take us right away. Their staff, especially Jennifer, was so friendly! They actually have a dog park behind their dealership, and when they saw we were traveling with our German Shepherd, they suggested we try it out while we waited. It was huge and great for playing! In just half an hour our car was ready. Awesomeness!!! read more

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The best car dealers I have ever experienced in my life. Very professional, honest, helpful. To buy my last car with them was a pleasure. Very different to all the previous experiences -here in WA and other states. In addition, when you buy a car with them, you also get free car wash. To service the car you don't even have to make appointment anymore. Just show up. I do recommend them. read more

This review is for the service department only. Although they're faculty are very helpful and respectful. DO NOT do simple services at Dewey Griffin other than oil changes. I went in earlier this week to have my rear brakes done/ looked at. My appointment was booked 3 weeks prior because they were so booked up. It took them an hour and a half to tell me I needed two new rear rotors, new brake pads, and a new caliper as mine was "seized." They quoted the job at over $1000 including tax!!!?? That was absolutely ridiculous for a job that requires 250-300 in parts and maybe an 1 1/2-2 hours of labor... I went to O'Reillys to buy the parts that the service department would have to do the job. I purchased two rotors and new pads along with a couple sets of slide pins and brake grease. Total I spent less than $200 bucks. Upon doing the service myself I found that my caliper was in fact NOT seized the slide pin just needed replaced and greased. A $20 dollar part, not $100. All in all it took me an hour an a half to do my entire rear brake service by myself using only the scissor jack used to put on a spare tire. Very disappointed with my experience here. Do your research before paying to have any type of semi major service done here! Beware!! read more

I went in to dewy griffin Subaru because I had interest in the legacy. When on a test drive in a used 2014 with Henry. He took me on a route that really showed the strengths of a Subaru. I enjoyed the ride. Showed him what I was looking at on auto trader and gave him a chance to show me all the options he might have that might be what I was looking for. I then took a test ride in the new 2018 legacy sport edition. Well Henry pointed out the difference between 2014 and 2018 and was able to answer all the questions me and my friend had that was with me. He gave us time to talk and made the whole experience enjoyable and kept the pressure off. If you visit this dealership I would recommend asking for Henry mines. read more

Twice I've taken my car into them and both times it's come back with new issues. And I paid a premium price to have them fuck my car up! I wouldn't recommend it! read more

Young couple, first time buying a new car. Sales agents were nice, low pressure. Worked out a deal over email for a new Forester. Got to the last step of the purchase and saw a charge for fees we had negotiated away. Apparently, Dewey Griffin had made a mistake. Even though the removal of the fees were made clear in (and agreed to) over email, that aspect hadn't been approved by the sales manager. The sales manager, Heath, who has clearly read the "48 Laws of Power" unironically, reacted poorly to this situation. Hostile, rude, and incapable of admitting ownership over the problem, he walked out on us mid-sentence declaring the whole deal "over" about a minute after we sat down. Power move! So yes, a professional place of the highest standards. If you want to support the kind of business that can't own up to its own mistakes, treats customers like enemies to be conquered, and treats deals written down in advance as discretionary, Dewey Griffin is your place. read more

Go anywhere else. ANYWHERE else. Other sites had so many bad reviews warning buyers from dealing with this dealership due to their bad business practices (" price switching" - advertising a different price to get you in). My husband and I ignored these reviews and our reward was experiencing it first hand. Not only did they deliver when it came to "making a mistake" on the sticker price of a used Outback Premium but, even after we gave them another chance and were ready to make a deal (salesman took deposit info) they changed the deal completely and added $2500 to their "offfer". WHAT??? We were in shock. They had previously only wanted $200 more than our offer. Ready to PAY for our vehicle, they basically squashed the deal. I have no idea why, other than they decided they wanted more moolah. TIP: any deal you are happy with, make sure someone is recording the conversation that takes place. Do not take them at their word, it's worthless. We were foolish not to listen to real people sharing their horrible experiences with this "family run" dealership. It's no wonder the BBB gives them a whopping F. read more

Really disappointed in Dewey Griffin. I have been a Subaru owner my whole (auto-driving) life. I made the trip to pick up a car I thought we had a deal on, was jerked around for 2.5hrs and then they told me they didn't want to sell me a car because I had expressed frustration with the staff who couldn't tell me how long it would take to close the deal. I am pretty sure they backed out of the deal because they were afraid they wouldn't get full marks in the Subaru survey. I ended up buying from a Seattle dealer. I am not surprised to see other poor reviews on this site. read more

Bait and switch. These guys held my $1000 deposit for 2 months on an ordered forester and then called a week before delivery and changed the terms. Probably had another customer willing to pay more. Not to be trusted. Go to Honda or Toyota or Skagit Subaru. read more

Just walked out of Dewey Griffin Subaru. Sales guys was very nice, polite, fairly new. Explained that we had been car shopping all day, had already walked away once. We were there to buy if the price was right. Car was good price very low miles. Only a couple years old but base model. Guy went to his sales manger and came back instead of with an offer, with a tale about how because of some other sale's manager's wife not liking it, she traded it in, and because sales managers had to drive Subarus. Oh, and they were already in the hole on the car and couldn't negotiate. I tried again and said let's not waste any more time this is what I want to pay. Sales guys looks disconcerted. Husband says to the guy, "Go ask, if it's no, it's no. That's fine." Who doesn't negotiate on a used car?!? Sales guy leaves on his second trip to sales desk. I explained again before he walked out, I didn't want to waste his time or mine, but I wasn't paying that much. In comes the very agitated sales manager to tell is that he's sorry I've had bad experiences elsewhere, but DG is a "nice dealership," and why was I so mad.(Wasn't mad in the least. Irritated at the back and forth bs which is so unnecessary) but not mad. I look at my husband and we're both confused. Not sure why this guy is standing in front of us so agitated. Then he proceeds to tell us he's selling six cars right now and again asks why I'm mad. I say I don't appreciate the back and forth bs, and why can't we just have the final price and be done with it. Then he tells me that was only sales guys second trip to the counter and why was I mad? Then he tells me I SHOULD GO BUY MY CAR SOMEWHERE ELSE. I have hand it to you Dewey Griffin Subaru. In 30 years of car shopping I have never encountered such unprofessional and inappropriate behavior from a sales manager. We will most certainly follow your suggestion. We will not ever be purchasing a car from Dewey Griffin Subaru. read more

Gave me the best trade in value for my used vehicle back in 2009. I have been loving my 2007 WRX ever since.

Nick in the service station is as good as it gets! We just had our timing belt replaced and some other routine maintenance and walked away extremely happy with the price and how long it took. read more

As a first time buyer, Dewey Griffin Subaru helped me get the car I wanted and at a great price! I highly recommend going to this dealership if you want a great car and great customer service! read more

DO NOT TRUST ANYTHING THIS COMPANY TELLS YOU I cannot possibly express how disappointing my experience with this company was but I will try. I purchased a used Subaru outback from this dealership in early 2013. When I purchased the car I made sure to ask that every system had been thoroughly inspected, was functional, and all necessary maintenance for the next 1000 miles was done. They confirmed I was good to go and every inspection was perfect; I'm sure you can guess where this is going. Turns out the entire axillary port system was fried so no GPS, dash-cam, etc. The cruise control blew out a week after purchase, a few weeks later they inform me the timing belt needed to be replaced ($500), and the inside door panel ripped off while being pulled shut because of loose pins($500). I contacted the sales manager Keith who passed the issue on to Alan Myer, one of the partial owners. I called and left messages for Alan over the better part of 2013 with no luck. He has still NEVER contacted me. read more

Joshua in the sales department is AWESOME. Seriously. I called him, told him exactly what I wanted and what I was going to pay for it. He sourced that exact car and had it ready to go. Then, when there was an issue getting my plates, he went above and beyond and got new ones for me on a hour notice. Truly impressed. Thanks guys! read more

Hey I just bought a 2013 Impreza and had a great - yes I said great experience at Dewey Griffin. The people were honest, fair and answered the millions of questions and last week I went in for my FREE car wash and my first oil change and guess what? That was included in my service contract too. So they'll keep my car on the road and clean too? I'm a customer for life! read more

I started having car troubles on New Year's Eve, the same day I was to start a new job 30 minutes from home. I made it to work that night but was worried about making it on New Year's Day. When I called Dewey Griffin on New Year's Day to see if I could bring my car in and use a loaner to get to work, the general manger Allan was more than happy to provide me a loaner car. Once my car was diagnosed, the service rep, Nick was more than helpful in making my decision about where to go from there. When I decided to get the majority of the work done through a friend, they let me use the loaner car to go get some lunch while I waited for a tow truck. All in all the team at Dewey Griffin gave me amazing customer service and will continue to use them in the future. read more

So while I can say they will email you about the vehicle you see online quickly, they also will hound you until the point you're uncomfortable. The manager of sales is highly rude when you call and talk to him about not being interested and how you're uncomfortable being sent an email stating that they won't stop contacting you until you've been reached. Not everyone has all the time in the world during their work week to respond. The manager was down right mean on the phone and belittled me. I hung up the phone shaking at how the conversation went. I fortunately found an amazing vehicle in Burlington at Karmart and am very happy I did not make the trip to Bellingham. I do not want to do business with people who are okay with being disrespectful and use intimidation tactics. read more

First time taking my legacy in for maintenance and I couldn't be happier with Marks friendly and prompt service. He even brings in his own treats for your pup! I will go back for any additional work needed because of him. Whatcom park trail is right behind the building so bring your walking shoes. read more

I just bought my first Subaru here yesterday and I'm more than impressed and happy with the car. I took it to another mechanic to get it checked out and the car is in perfect condition "show room status" was what he told me. The salesman who sold me the car was named Chad and he was so caring and considerate, I felt like I really trusted him to give me the best deal and I truly felt like he did. He worked with me on the money I was putting down and the APR. I never felt dumb or like I was expecting too much, from anyone who worked there really. I'm pretty young and it was quite evident that I didn't have much experience buying a car but I was always treated with respect. Honestly, there's not enough good things to say about this dealership. Just make sure you include this as one of your stops for buying a car. read more

I was very disappointed in my experience with this dealership - and it ultimately cost them a sale yesterday, as we purchased a different vehicle from Eastside Subaru in Kirkland. My husband and I were looking to buy a pre-owned certified Impreza this past weekend. We are repeat Subaru owners (I already have a '12 Outback), part of the Subaru of America VIP program, and had all of our loan documents completed. Dewey Griffin had two cars on their lot which perfectly matched our needs - however, I wanted to get some additional information and pricing by phone, as we are a long drive away from their location. When I called, I asked to speak to the Internet Sales Manager. I was told by the salesperson that she could help me. I again asked for the manager and was transferred to a different person after repeating my request three times. The person who came on the phone was Tim Greencorn, who represented himself as the Internet Sales Manager. I asked him if he would like the stock number of the car that I was looking at and he declined. He asked me the color, make and model. When I started to describe the car, he cut me off and said "I sold that a few days ago." I asked why it was still on the website. He said "What website because AutoTrader isn't accurate." I stated it was on the Dewey Griffin website. After repeatedly interrupting me, he listened for a moment and realized that I was indeed talking about a different car which they are expecting in on trade. As I began to ask my questions, Tim again interrupted me and launched into a full on sales pitch about the vehicle and it's features. As a repeat owner of Subarus, I'm well educated on these cars and have done my research, so I said "I am an educated buyer, I simply want to discuss a few things including pricing so that I can decide if it is worth my time to drive up there tomorrow." I also mentioned that I was already financed and very much ready to drive a car home tomorrow if the numbers worked out, but that I wasn't willing to drive over an hour with my two year old only to find out that we weren't close enough on price. At this point, Tim interrupted me and something to the effect of Bellingham being full of highly educated people - engineers, doctors and scientists, I believe - and that being financed "doesn't mean much here, as most of our cars sell for cash." He stated that he wasn't sure where I lived, but that Bellingham was very different, they were a very busy dealership and this car would move very fast, and he could easily sell it to someone else. I simply said, "maybe I will call you back tomorrow" and hung up. After such a horrible experience by phone, there was no way I was driving up to see what would happen in person. Upon looking up the dealership website, I've come to find out that Tim is NOT in fact the Internet Sales Manager - so not only was he incredibly rude and abrasive by phone, he flat out lied to me about his title. Instead of dealing with Dewey Griffin, I was able to drive a comparable vehicle at Eastside and be all the way through negotiations, delivery, and finance in 2 hours flat. We were even home in time to watch the Seahawks game. Dewey Griffin lost a repeat Subaru customer who was 100% ready to purchase a vehicle right at month end because their sales consultant treated me like dirt by phone. I would NEVER set foot in this dealership for any reason as a result. read more

I am disappointed with my service experience. I leased a new Subaru from Dewey Griffin Subaru. I have bought two cars here previously. I came in with coupons for $5 off rotation and $5 off oil change. Expensive service here they are only willing to honor one coupon. I asked them to vacuum the driver and passenger side floor boards. They stated no. That is not part of the service. They are happy to make an appt with the detailing department . I have been a customer of Dewey Griffin since 1995 but loyalty doesn't matter. It use to. read more

As good as it gets. Honest, transparent, friendly, kind... customer service based store with quality products. They have a huge service facility with free loaners... and... AND.... FREE CAR WASHES FOR LIFE. love this place. Great popcorn and free espresso too lol! read more

Just wasted two hours at this rip off dealership...... really liked the crosstrek. worked up a deal with the salesman... offered me 11000.00 for my trade in took it to the manager Heath for approval and he says no can do wanted to offer me 6,000. for my trade in. Basically saying why would I sell you this car.... the new Crosstrek that I don't even have on my lot for invoice.... a real jerk and scammer stay away and do no waste you time at this palce read more

I had never bought a car before and had a friend walk with me through the process at Dewey Griffin's Subaru dealership in Bellingham this past week. I was worried with all the stories I had heard of others buying cars from "dealerships" and was rather anxious about how everything would go. I had nothing to be worried about. I felt respected as a customer and a person who was doing this for the first time. I worked with a two different agents from 2 separate teams who explained everything I asked questions about concisely. It was a seamless process and I am happy with my car and the positive, helpful, but laid-back and friendly attitude they treated me with! read more

I've been buying new cars for 38 years, and Dewey Subaru in Bellingham is my favorite dealership. They've been servicing my 2006 Forester and just gave me a fabulous deal on a 2015 Legacy. I can't say enough about Bruce Fleet (internet sales manager) and sales colleagues Robert Vera (also terrific expertise) and Tim Greencorn. Richard Johannesen is great too. Finance person Lori Bockwoldt got me great discounts on gap insurance, etc.,--but didn't push add-ons I didn't want. No drama 100% financing at extremely low rates. Dewey is a family-run dealership exudes competence, respect and integrity. I wish I could rate them at 6 stars instead of 5. read more

Recently moved to Bellingham and was worried who would take care of the Subaru maintenance. I can say I've been here 4 times and have been very pleased. Very friendly staff and great customer service. Bring your car here!!!! read more

By far the best dealership I've been too! Their costumer service is superb! Defiantly happy to have done business with them!

We are very pleased with our experience at DG. Great service, love our Forester!! Thanks Randy!