not going to waste your time explaining all the poor service i recieved from dg..which should be renamed to "dgaf services" someone came to the house, said they would send quote..never did and here it is 1 month later and 4 phone calles to them. lie after lie... if you want service on anything this is not the company to call....i have over 60 years experiance dealing with companies this goes on the "do not call list" after getting disconnected today. never know who you are talking to when you call them either...its like a "cloud" company. read more

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They actually returned phone calls and showed up for appointments on time! They installed 2 whole house heat pumps, removed the gas furnace in December. They provided portable heaters to keep us warm during the installation. Can't say enough good things about the people in the office who helped me apply for the credit from the state! read more

In 2023, they came several times to my ailing elderly dads' home to fix his A/C. The first time they glued the crack in the pan, left a mess for an 89-year-old man to clean up and the a/c still did not work. We did pay them for this service. They did get called back two more times, once twice in one week, Each time billed over $200.00 .I told them, we were not paying the OVER $200.00 for this NOT TO BE FIXED. That in my eyes is taking advantage of the elderly. The last service man promised to get a new pan, which did not happen and not to bill them. The A/C still did not work. We stopped calling them, why waste our time, we had to tend ailing parents. If they did not have the ability to fix,say so and possibly recommend someone who could. They continue to send the bills. I spoke with a very rude service girl about the manner, and she told me she was doing them a favor because she doesn't service New Bedford anymore. Since both parents have passed, she is now harassing my brother for payment of something that was never fixed, who does not own the home. How sad and disgusting, first to take advantage of the elderly for a quick buck and to continue to harass the grieving family. I have also placed a complaint in with the BBB read more

We have had DG Service Company address issues with our air conditioning unit recently. The service technician was polite and thorough as he resolved the issue. i highly recommend DG Service Company. read more

Great service. AC was out, thorough service call, problem fixed, great guys who were easy to have in the house. Grateful! (Had seen a negative review here so was apprehensive but for no reason. Very pleased.) read more

On 20 October 2020, a technician from DG Services Company (Mattapoisett, MA) worked on our home heating system. The work was completed and we received an invoice for $199.00. We promptly paid the invoice in full. Our payment was in the form of a personal check. The check was processed by DG Services Company in a timely manner. At this point, we assumed that the business transaction had concluded. NEARLY ONE YEAR LATER we received another invoice for the cost of $232.67. Neither the services nor invoice number of this extremely tardy invoice matched the number of the first invoice. We retrieved our copy of the original invoice and processed check which paid the services. Copies of these documents were sent to DG Services Company with an explanation of the events that occurred and requested clarification about this second, very late invoice. At this point, we assumed that the "mistake" would be settled. However, on 10 October 2021 we received a response letter from DG Services Company stating the second invoice was for other work that had been done on 20 October 2020 (a year ago!) and the payment of the second, year-late invoice was expected. If the services described on this second, very tardy invoice were indeed delivered on 20 October 2020, why were they not included on the original invoice? If DG Services Company has a policy regarding service invoicing sorting, why were wasn't the second invoice delivered nearly 365 days after the services were rendered and not along with the original invoice? There are a couple of ways that these events could be explained. I will refrain from describing them here. I think that you can come to your own conclusions. Buyer beware. read more

I've been a regular customer for 5 years so I called on 2/28 because there was no heat coming out of my son's room and basement. The tech arrived and after 2.5 hours he determined that there was a loose faulty connector plug from my clamper motor. He eliminated the plug, wired directly and tested the system several times. According to the tech the system was working properly. A couple of hours go by and I find that my basement and sons's rooms are cold. I felt the baseboard and it was not warm as my other zones so I called the company and another tech comes. After another 2 hours the new tech finds that 2 zone valves are no good and that he needs to return with another tech to replace the 2 zones heads and test all zones. On 3/1 I called the company multiple times to confirm the 3rd appt and inquire about the billing. I spoke to Grace, the owner of the company, and she went on to tell me that there was no need for me to call the company that many times. Then she goes on to tell me that I will getting charge $200 dollars an hour for the 3rd visit since there were 2 techs coming to the house. I disagreed with her but I needed it the system to be fixed. On 3/2 after 2 hours, the 2 techs replaces the 2 valve heads, tested all the zones and the system seem to be working. They explained to me that my bedroom thermostat is the main one and that it needs to be calling in order for the other zones to work. I was not home all day on 3/3 so on 3/4 I noticed that once again there was no heat on my sons room and basement. I called the company multiple times, did some trouble shooting, put up my temperature to 78 and it still was not working. The other zones were working fine. Grace kept making excuses, never offered to send another tech and advised to get a second opinion from another company. On 3/7 I had another company come to the house and after hour of trouble shooting I finally have heat on those 2 zones. I received a bill from this company for $1003 which was $300 for the 2nd visit and $ 703 for the third visit even though the problem was never fixed. I called the company on 3/8 and 3/9 and my calls has not been returned. I want this to be rectified as I don't want to take a different course of action. read more