This morning I had cause to go to DHL to pick up a package as I will not approve a debit based on a message I receive via text. KUDOS to these folks for being persistent in the face of my skepticism, their persistence again when it appeared that they might not find my package. Also, my compliments for the way the staff member handled my inquiry in person until all was resolved. My experience with DHL in on Grant Line in Tracy was as good as it gets! read more

DHL Express - From the DHL website. - Couriers & Delivery Services Near Me - Tracy, California

I had some international packages delivered. One I chose to pick up at the hub, so i could have a day to pay the import tax. Staff were friendly, and super fast! I didn't have to wait long for my package, and it was an awesome interaction. I've been receiving packages through DHL for years, and they never disappoint. Even during transit the communication is great. NOW if they could start a class for dating individuals that lack communication skills- they could make a killing. read more

Charged me $568 for a 16lb package to China. They packed every single item into the box and asked for price for every single item. Not once told me something was not allowed to be sent. Now my package is being held in customs clearance and wasted $568 shipping fee. They took over an hour to proceed the shipping. I thought they knew what they were doing.... Only use their service if you want to waste your time and money! read more

So ridiculous they lost a birthday gift and now can't find it all I'm getting is the run around was scheduled for a call back on 17th then get a txt message they will contact me on the 18th poor service and not reliable read more

This review is for DHL Stockton. Specially the courier and The Van team. They are fraud!!! Stay away from DHL. They lost my package worth of 500 dollars. Never ever do the signature release. They will never bring your package to your door. They'll keep it and when you call to ask about it they will come down to your house take a pic of your porch after few days and tell you " oh we have a pic of the front door where the mail was dropped" all lies. Please stay away from DHL!! read more

Horrible experience, twice in one month. My first shipment went from China to America into California then sent to Mexico. I had to track and follow up. They did not bother to. Second experience has still not been resolved. When you call and you speak to the first customer service rep they are fine but they cannot help you. They escalate the situation and you get talked down to by the next rep and/or never get responded to. They will close the ticket on you mid conversation citing their notes without listening to a word you have to say. Their notes are incorrect. They claimed that they dropped off a package to my address and took a picture. That address that they took a picture of was not my home nor did it have an address number in it nor did it look like any other door on my entire street. The driver lied and the representatives backed up their lies without doing research. They said to challenge it with the bank and ended the ticket. Horrible customer service. They seem to encourage bad behavior on many levels. They can just drop off that package anywhere, without taking a picture of the unit number and they get away with it. read more

I've scheduled 3 times with them to have a package picked up first two were about 45 min early from the 2-3 pm time window. At that time, it was okay, although I wasn't prepared because I figured I still had time to get ready for them. This last time they came a whole TWO hours before the time frame. I wasn't even there and the person that was, did not have the packages ready of course, and the waybill, and other paperwork I was supposed to give them was with me. And then they never showed up during that time frame that I had scheduled the pickup for. What is the point of scheduling a specific time frame, if they are just going to show up whenever? I schedule it for a reason. read more

Better than I anticipated. I had to send documents to the UK asap. DHL quoted half the price of FedEx and $20 lower than USPS , not to mention 2 days faster.. I was wary because I've never used DHL. I'm glad I gave them a shot because everything turned out great. The girl at the counter was very nice, and my documents got to the UK several hours before the estimated time. I'm actually very pleasantly surprised - less than 48 hours delivery time for less than $50. Can't beat that deal! read more