My daughter had surgery, and her on-call doctor specifically told us to go to the ER because she…read moremight have a blood clot. As a mother, I was already scared and worried about my daughter. I want to acknowledge the people who were wonderful: the intake nurse was kind, Kimberly was absolutely amazing, and the security officer was very helpful and compassionate. Unfortunately, one nurse, Megan, completely changed the experience. Megan was passing by and told me I had to wait in the waiting area. I understand that there are policies, but there is a right way and a wrong way to communicate with people. A simple explanation and a little empathy would have gone a long way. I waited 3 hours in the waiting room. My daughter was in pain, on crutches, and crying. She asked to go to the bathroom and couldn't even open the door. Megan, why didn't you help her? Isn't that exactly the kind of basic assistance and compassion a patient should be able to expect from a nurse? My daughter was vulnerable, hurting, and scared. It is absolutely not okay to treat a patient in that condition like she's an inconvenience. Then I had to take an Uber to the hotel to get her medication and come back. I asked security if I could give the medication to her. Megan came outside, asked what medication she was taking, and then said, "I'll order them." Seriously? If you had simply listened to me and explained that from the beginning, I could have avoided making an unnecessary trip back and forth. I also went to the front desk because I wanted to file a complaint and was told they didn't have a phone number for me to call to make a complaint. That is unbelievable. And then Megan told my daughter that her mom could come inside but couldn't be mean to the staff. Megan, we didn't come to the ER for you. We came because my daughter needed medical care. Your attitude, lack of empathy, and the way you spoke to us were completely unnecessary. A nurse is supposed to provide care, comfort, support, and advocacy for patients when they are at their most vulnerable. Unfortunately, Megan was not that at all. My daughter was there because she needed help annot attitude or judgment. Shame on you, Megan. Thankfully, Kimberly showed us what compassionate nursing actually looks like. She listened to my daughter, helped her, and made her feel heard and seen as a patient. I will always appreciate her for that. This isn't about expecting special treatment or asking staff to break rules. It's about basic human decency, empathy, and patient care. You can enforce policies and still be kind. You can set boundaries without making patients or their families feel like a nuisance. My daughter came to the ER because she needed help. She deserved better.

I just want to give a huge thank you to all the staff at John Muir Health. From Registration up…read moreuntil discharge, everyone has been so kind, friendly, and caring. Priscilla in PreOp was amazing. She has such a warm personality and made me feel very comfortable. The surgical team was great as well, very friendly. Although the interaction was short due to me being knocked out within a few minutes from the anesthesia. Kristine in the 5W Post-Surgical Unit has also been great. She's been so kind and attentive, and I appreciate her. The entire Post-Surgical Unit was great and worked as a team. Overall, I've had such a great experience at John Muir Health. I wanted to give everyone a well-deserved shout-out. Thank you for taking such good care of me!

I love how efficient things work. It was very easy to schedule my appointment, and my visit with…read moreDr. Hector Montoya was very good...he is direct and clear, but also adds a very nice human touch to the interaction, making sure I have all my questions answered, providing his clinical, but also personal advice, and giving me clear post exam instructions.

Occasionally, I'll go to this Kaiser Permanente for certain appointments, such as flu shots, COVID…read moreshots, eye appointments, travel vaccinations for exotic destinations, or even to pick up medications. This location has several buildings, so be sure to double-check your email reminder to know which one you should be going to. Luckily, all the buildings are one story, and they have a giant outdoor free parking lot, making parking easy. One downside is that the pharmacy wait can sometimes be a nightmare, so when possible, I opt for mail delivery instead. Overall, I've had mostly positive experiences here, and it's a convenient location for specific medical needs.

This is a review of just building #4, Shasta building - because it's just for eye clinic (optometry…read moreand ophthalmology. I had an eye exam and it's pretty quick. Love the quick service with the doctor and all the glasses options at the optical center! Plenty of parking, but I wouldn't park closer to the building because there is a lot of pedestrian traffic walking to other buildings on the lot. Perfect for accessories - illl come back for more

They do not know how to get you registered for the Patient Portal Health Account AT ALL! May 2026 I…read moretried again. In 2020 we tried to get me signed up for the online account. No one knows how to get you signed up not even the helpline. Then I called the main number the 9200 number and that person just sent me to radiology because she did not know what to do. She had NO ANSWER yet would not admit it. The admittance & registration ladies and the main operator give you no help. ***John Muir- your frontline of contacts need MUCH TRAINING and better answers. SO DOES THE SYSTEM THAT IS SUPPOSED TO SIGN YOU UP FOR HEALTH ACCOUNTS ONLINE!!!!! This hospital has been misleading patients for a long, long time and it needs to stop!

Received excellent service in emergency. Very happy with the quality of care and competency of the…read moremedical care team.

My primary care physician is at BASS, they are well informed and always make great recommendations…read morebased on my health history and the whole staff is friendly and great to work with.

My orthopedic surgeon uses this medical group for billing, and they leave much to be desired…read more Today, I received a phone call just to remind me that they sent me a bill. Not that it was overdue, but just to tell me that I had a balance. They first left a voicemail asking me to call them back. Of course, I thought it was something important but it was not just a waste of time. What a colossal waste of time.

This office have great nurses and I don't normally give a negative review. But me and my mom had a…read morevery disappointing experience with Leslie at Concord Health Lab. On more than one occasion, he created unnecessary delays by insisting on redundant paperwork, even when the doctor's order was already visible in their own system. Instead of acknowledging the order, he refused to proceed until it was faxed directly to him, which caused a long and frustrating wait. What made the situation worse was the lack of customer service. Rather than helping to resolve the issue, he was dismissive and rigid with processes that didn't make sense. I had to personally call my mom's doctor's office multiple times to fix something that was already completed on their end. This not only wasted our time but also created added stress during an appointment that should have been simple and straightforward. In my opinion, Concord Health Lab needs to provide better training on customer service and efficiency to this lab technician. Patients deserve a smoother experience without being caught up in red tape and poor communication.

No one exists at their front desk to answer the phone so I can speak to a representative. Are they…read moreall always on break or something?

I Got screwed again. Big big surprise. Once again it was…read moretime for refills on my two blood pressure meds so I don't die. Not narcotics, not anything fun, not anything sellable on the street... just regular-ass blood pressure meds to keep my heart working. I called it in five days in advance of running out. 5 days. When calling it in I was given no push back or any notion that my meds would not be filled. Not a single hint. So after the five days when I'd run out of such meds I went to the pharmacy to pick up my refill. And turns out only one of the refills was sent. They had to give me loaner pills so I don't drop dead. What the hell is even going on with this office? Ever since they became Muir medical group I can't get my medicine refilled ever without some kind of giant hiccup! These aren't narcotics. These are blood pressure pills so I don't croak! This is so insane. The doctors here are very good. I love my doctor! But this office is so screwed up and unorganized, unethical, and doesn't care someone could just die without their meds.... I'm looking for a new dr now after several incidents regarding refilling my blood pressure meds. Enough is enough. Again these doctors rule! But the office has ruined their practice and made it completely terrible. I have family members that go here that have had the same bad experience with trying to get their meds. I have had multiple situations where I need blood pressure meds and they've been so nonchalant and just "they will get refilled when they get refilled" with zero worry about my physical safety. I'm done. Everyone in this office should be examined for termination. This place is a cesspool for garbage and unethical employees. Everything is about dollars and healthcare means nothing at all. If you work here You should all really reflect on the type of person you are and really analyze what you're okay with. Are you okay with a normal guy dying from cardiac arrest over a mistake you made involving med refills? You are all just cool with a dude dying of a heart attack. This office is the worst thing of the worst. I urge you not to go here. Again, the doctors here rule!!!! But the office is run by nimrods.

Alsheimers Disease Treatment at John Muir Medical:…read more I'm in the middle of trying to help my sister with Alsheimers. Disease. My sister's Primary Dr. is at John Muir Medical Center, yet my Sister is stilling being prescribed medication that was in use 10-20 years ago and not even the Recommended dose! If that doesn't work the Dr. said she might try the new medicines available! My sister will only be in the window of treatable help for a limited time... I surely do not understand why my Sister's Dr. hasn't explained to my Sister and her Husband that my sister might respond if she was referred to a more studied and progressive Neurologist while she is still in a treatable stage!?! Sincerely, sister Linda

I would like to express my appreciation for PA Randall Poblete @ John Muir Healthcare facility on…read moreTice Valley Road and the excellent care he has provided. PA Poblete has been exceptionally responsive and attentive. He reviewed my blood test results within 24 hours, which gave me confidence that my health concerns were being taken seriously and addressed promptly. I was also impressed by how quickly he took action in recommending me for specialist care when needed. His proactive approach helped ensure that I received the appropriate follow-up without unnecessary delays. Additionally, PA Poblete demonstrated excellent clinical judgment by promptly identifying my need for supplements and making timely adjustments to my prescriptions. His thoroughness and attention to detail have made a significant positive impact on my healthcare experience. His nurse, Celia is very efficient and responsive as well. They make an excellent team for their patients.

worse reception ever, been speaking to one of the receptionists who was following up regarding an…read moreappointment i had book to see a primary care doctor that my insurance covers. Day before my appointment they try to reschedule it due to the doctor being out sick i opted for a video call instead didn't mention about eligibility of my insurance but 20 minutes prior to my appointment i had the receptionist from there office call me to tell me they wouldn't be taking me because my insurance isn't accepted. 4 weeks booked in advance, and they decided 20 minutes prior is a perfect window to tell me that they weren't going to accept my insurance (again it is covered as i was recommended to go here by my insurance since its closest to my area) never dealt with a more unprofessional person in my life, wouldn't even allow me to speak before cutting me off. Wouldn't recommend anybody to go here if this is how they treat patients.

Dr. McGuinness saved my husbands life. He is hands down the best doctor I have met. Aside from…read morebeing extremely smart, knowledgeable and experienced, he has the most amazing bedside manner of any doctor I have ever met. And because my husband is a two-time late-stage cancer survivor, that number is now in the dozens. If you need a colorectal surgeon, please go to Dr. McGuinness. You will not find a better surgeon anywhere.

I was scheduled for surgery 09/30/19, a month before I told the lady at office, make sure my…read moreinsurance covered for surgery, she said she'll take care of it. Then today (5 days before my surgery day) she called said my insurance out of network, Dr. Kim not in network, but how come my regular visit was covered ? However if this the case they're out of network, why didn't inform me since 1 month ago or at least 2 weeks before ? I prepared my work to take days off, & prepared everything. This suck, beware if you scheduled surgery, keep follow up with them make sure they do their job to check with insurance not in last minutes. I got the instructions package to do surgery but then she called cancelled, wasted my time.

Pretty surprised at the atmosphere and the courtesy coming from Fairfield, CA. Coming in, some lady…read moreemployee offered to open the main entrance for me and coming in and going to the target suite was no problem. Walking down the hall there seemed to be no apparent air of strictness though my appearance seemed to have caused a couple individuals to be taken back just a little bit. Checking in was met with mutual understanding, and getting situated on my hospital bed with IV insertion was no real problem and I did appreciate that the IV needle was a real flexible one, unlike the one at North Bay hospital ER in Fairfield where it was a lot more firmly pliable as bending my arm with that hurt a lot. Lady nurse whom I spoke with before my procedure initially came off to me as overobservant and tightly commanding, but in just a short amount of time, that tapered off and I guess the real her came out (maybe it was just a show for the other staff present). Once my procedure had been completed, all my mistakes that I made for preparation were addressed to me in an assertive manner and not overbearingly scolding. All in all, much better psychological atmosphere than North Bay in Fairfield as well as the staff there are more colder and disconnected and seem to say whatever to sort of have you vacate the premises ASAP. Though I did hear some bad things about folk here in Walnut Creek, this was kind of the irony in a good way.

Surgery was delayed 1 1/2 hrs. No one came into my room to tell me that. I was hysterical an they…read moredid not calm me down. They just wheeled me into OR. Terrible experience. Nurses uncaring! Anesthesia doctor Dr Lee also uncaring.