Only open in the AM till noon. Staff super friendly…read more Standard service (blood draw) Before work, lost of parking.

An outstanding experience. Professional service with respect and no pain, one poke and done.read more

It just doesn't get better, you can ignore the note above from David T, as I contacted Julie-Beth…read moreAko as he asked. First lesson in Customer Service -why don't you reach out to the customer instead of telling them to reach out to you? Anyhow, she sent me the below note. I didn't hear anything, so I sent my list of billings to Medicare and lack of billings to TRICARE and she said she'd look into these and get back to me on Friday the latest. Well it's second Friday a week later and have not heard anything. No phone calls no follow up. No nothing. This is very indicative of a business that you want to stay completely away from. Would rate it zero stars if that was possible. "Hi Mr. Singer,   Thank you for your email response. I'd like to try and resolve the issues you had with regard to our invoicing, and wondered if you'd be available for a phone call. If so, would you please provide me with your phone number and suggested times of the day that may be better than others at which to call you? I've included one of Operations Directors Fred Jacobs on this email to ensure we respond to your concerns.   Thank you,   Julie-Beth ("JB") AkoVice President, Finance | Clinical Labs of Hawaii   CLINICAL LABS OF HAWAII / PAN PACIFIC PATHOLOGISTS, LLCP 808.679.4237 | M 808.443.8819 | A 99-193 Aiea Heights Drive, Aiea, HI 96701 www.clinicallabs.com"

I scheduled an appointment at 1:45pm for glucose. An hour long test. when I arrived the girl at the…read morefront desk gave me attitude and said that they close at 2:30 PM. I said ok your system. Let me schedule the appointment and it didn't say anywhere on the website to inform me not to schedule this test. I had no idea they closed that early on a Monday. Very frustrating as I had childcare arranged for this appointment and they couldn't take me because it was 15 minutes extra. Also, the customer service was just awful. She was clearly perturbed.

Very professional, caring employees; attentive to detail and patient's needs…read more Appointment went smoothly and timely.

I injured my toe last Sunday. It got all big and purple and I went in to see if it was broken…read more The APRN said a couple times it was almost certainly broken, but she couldn't find the fracture on the x-rays so she was going to send the x-rays to a radiologist and call me. It's been a week and no one has called me or returned my voicemails. They just sent me a bill for $320 after insurance, but I still don't know if my toe is broken. I basically am going to be stuck paying $320 for nothing and may have to go to another doctor to see if my toe is broke because it still really hurts

The team was so helpful and efficient! I got in and out in 15 minutes. Cailey did my blood draw and…read moreshe was so amazing!!!! She was reassuring, calm, professional and really listened when I shared my past experiences. Cailey figured out why my blood draws had been difficult and got it done in one try!!!! She was outstanding in patient care!

Workers were incompetent and need to be trained better. They kept asking each other questions…read more.. "Where do we send this to? Do we take her blood now or after the one hour wait" If they don't know when they are supposed to draw my blood for a certain test, I definitely don't trust them to do it at all. There was also a lack of professionalism, as one worker was wearing regular clothes. I told them I'd come back tomorrow and the girl says, "Don't come back tomorrow. The workers tomorrow are worse than us." Weird thing to say. I left and walked 10 feet to DLS instead. Much better service and professionalism.

Entrance & Parking through Liona and Kaheka - take a right into the parking lot…read more Door is on the far right. On the 1st floor. Look for the glass double doors. Came for a blood draw- it's close to work and Prefered company with my Oncologist. They have a "take a number" to check in Quick and efficient Thank you, John for being so caring!!

It was that time of year to stop and get my labs drawn again…read more I only had to wait a few minutes, my phlebotomist was Hong. I always like it when I get her as she is fast and never misses. She's also very personable. Parking is different from when I was here last year, they're no longer is a person there. You scanned the QR code on the wall and then pay via credit card. There is no grace period anymore. Diagnostic labs does validate. Let them know if you already paid for your parking.

I took my grandma here for an annual blood test since it was the most convenient location for us. A…read morebig downside to this location is that there is only 1 elevator and at the time, it was out of order. However this is the medical building's issue and not the business. My grandma is handicap so it was really difficult trying to get her to go up the stairs since it's located on the 2nd floor. Besides that, the workers at DLS were kind and efficient! It wasn't busy at all so we were in and out of there in about 10 minutes. Quick and fast location but downside is the elevator if you're handicap.

There is a new guy here and he doesn't do a good job. Got poked twice and he dug into my arm. The…read moreladies are all good but beware if you see this guy.

I like getting my blood work at the Diagnostic Laboratory Service location at the Queen's POB III,…read moresince they open early as 6 am and as of now the parking is free for the first hour. I used to go to the Kaheka's location since they open early too, but you need to be early before the parking attendant starts working, but one time the stalls were mostly taken by the taxi cab vehicles parked overnight, so it may be a challenge to get a stall sometimes. The parking rates were going to increased at that time, and you needed to get out within the grace period that I remembered, otherwise you would have to pay for the parking. The DLS worker, Kwon (?) , would be good since I was a hard draw! it may take long on a busy day to make it out quick, so after that, I've been going to the Queen's POB III location. At this Queen's POB III has a lot of parking stalls, and the 2nd level which the levels goes by alphabets -maybe C/D level has mostly handicap stalls, so I just go to the E/F level which is the next level up. You take a number at DLS and either wait inside or outside. I try to go before work, but no way at 6 am since I heard many wait in line before they open. If I'm lucky and if I finish early, i get something from the cafe called Cooking Fresh in the lobby for breakfast. After a holiday or usually Mondays were the busy days. Service was good and I think they get more workers come in at 7am. You can pay or scan your parking ticket at the parking machine as you leave to the parking elevators from the 1st floor lobby. If the parking camera scanned & printed your license plate on your parking ticket, the parking gate arm will open as you slowly exit through or rescan your ticket as you leave. That's if you don't owe any more money. Most blood tests' results are ready same day unless test(s) are ones sent to the mainland. You can log in your account and check your blood tests results. I heard from before that DLS at that time was less than Clinical Lab. One doctor has a Clinical Lab inside his office and I remember paying a little more after my insurance covered. I heard some visiting Japanese patients from Japan don't have insurance so they pay out of pocket in CASH and it's less through DLS. I don't know if it's still is now. I just like all my blood work results kept with one laboratory place. I believe DLS is still own by Queen's Health Systems and it also appears in your My Chart account.

Around 11:40 am, we came from doctors office on 6th floor…read more The number which I pulled was 44 and number being served was 12. There were so many people waiting inside and outside. We waited for while. I told employee that mom needed urine sample so wrote her name on cup. Bathroom has 2 toilet rails on side and back. It was difficult to use both walker and transporter in space. There wasn't any need for care quality.

Located at the Kuakini medical Plaza on the first floor. If you enter through the double doors just…read morego straight. Came here for labs or bloodwork There is parking in the building. I've got in 5 minutes before closing. Thank you, Jason for the amazing quickness, registering me and drawing my labs. So good and not painful. We rushed because google had the wrong time for closing at another location. Jason was so nice as I came in 5 minutes before closing and he was still so friendly. I appreciate you. He totally took care of me without rushing or anything. The quality of care is totally top notch!! I came to get labs that my oncologist wanted for tomorrow's appointment and specifically wanted them at DLS

I needed to come to this lab for a specific test that's not available at all labs. This was back in…read moreDecember, that's why the photo is of a gingerbread house. I have to say, that put a lot of joy in my heart! The staff were so friendly and concerned about me. Great quality of care! The wait was not long. If I didn't live so far away, I'd like to go to this lab on a regular basis. There was ample parking and it was easy to access.

This review is for doctor la bounty she was amazing she checked on my son after his visit at the er…read moreI have never had any doctor reach out after an er visit until we met doctor la bounty she is amazing you can tell she truly Cares

I have lived here for 30 years and never had a single problem receiving medical care in the Castle…read moreER until after Covid when they started staffing the ER with visiting nurses from the mainland. Many stayed because they like the Hawaii lifestyle but they know nothing about Aloha. I will never go back there again unless I am unconscious. I don't like hospitals and get anxious when I have to go, and they were so rude to me they turned it into a full blown panic attack. I tried to leave and they physically restrained me after I said these words "You do not have permission to touch my body." They violated my space in a big way, and that is illegal. You don't have a right to hold a patient down who does not want to be touched. I was already out the door at that point. You're lucky you didn't get sued. Then when I was sitting on a bench waiting for my husband, and meditating to calm myself down, they threatened to call security and HPD to remove me. I'm thinking go ahead, maybe they will give me a ride. Then they did send a humongous security guard who told me I was trespassing on private property and had to leave right that moment. WTF? I'm a little old lady who didn't want to be manhandled either. He was my son's age and was polite and just doing the job they told him to do. I don't blame him. It was those nurses that caused the whole incident from beginning to end. None of them could seem to realize that all I was ever trying to do was leave peacefully. I was in the ER for a reason. Did they expect me to walk home? This was all kinds of wrong. Castle has gone way downhill. P.S. There were witnesses.

Fast, good professional , staff nice, get parking , close to jack in box , get a bathroom ,…read moreconvenient .

I usually go here for my blood tests because it's not as busy as Kahala. People are nice and it's…read morepretty efficient, Not a whole lot to say except they do validate the parking and people are nice. /they do a good job in taking my blood...I'd probably have more to say if they were bad!