I had a huge increase in my internet allotted usage and was afraid that someone had hacked into my…read morecomputer system. Al drove all the way from Columbia to Westminster. He checked everything out, changed the password on my router and updated the computer. I also didn't have the best deal from my internet provider but can't hear on the phone so he called them for me for the best deal - goes out of his way to be helpful. Friendly and respectful - didn't treat me like the technological dummy that I am. Upfront, fair pricing. Veteran, good person. Highly recommend!

Quick response and the tech found and corrected the problem with my laptop in no time…read more Additionally, he did a check of my system to find and remove suspicious malware, and to provide tips on how to avoid some of these in the future. Very pleased with the service.

Professional, personable and reliable. They explain…read moreeverything very thorough without giving you any expectations or mislead you. They believe in integrity and honesty. Thanks for all your hard work! I will be back for all my computer needs, including backups and protection. Kind Regards, Coach

Very slow service and poor communication…read more The diagnostic process took far longer than expected, despite my repeatedly following up for updates. Communication throughout the process was poor, and I was rarely informed about the status of my laptop. In the end, I was simply told that the motherboard was damaged and the laptop could not be repaired. If I just wanted a second opinion that my laptop was broken, I could have gotten one much much faster and at no cost. The experience cost me both time and money, and I was left frustrated by the lack of timely updates and clear communication. I can't comment on the quality of their repair work since no repair was performed, but based on my experience, their communication and turnaround time need significant improvement.

This place serves as a destination where you can get your phone repaired (cracked screen, etc),…read morephone covers and additional phone accessory. In terms of pricing, I know they also provide warranty for any services hey provide you. However the warranty does have a cost to it. My recommendation is to shop around for pricing. There are plenty of shops in the Columbia mall that provides similar service. However, many of my friends use this place so it must be a good thing. When I was there, there was only 1 person working the front of the place. This person was very nice and informative. That person was in the middle of repairing a customers cracked phone. Not sure if this is a 1 person shop or has multiple staff. If you can quick service, this is the place to go. However, I think their prices are reasonable especially given the area. However, other places may provide cheaper rates. Got to search around.

I had a 4.75 star experience at this place. I called over 10 repair shops in Maryland and VA some…read moredidn't even bother to pick up the phone. This place, 2 rings and someone picked and answed my questions knowledgeably and set up an appointment to repair my note 4. I make good money as a busy limo driver but I'm also frugal with my expenses. I visited a couple other kiosks and small shops but was turned off by their lack of eagerness to win my business. Additionally, the other locations had a repair time of greater than 1hour. Some even had customers complaining about their previous repair as I walked into the store. Cyberion was well composed and was eager to provide solutions to my multi symptom issue. Some of the other people turned me down because they said "It can't be done". This place serviced me fast, had the solutions, and charged me the right price. As I read the other reviews I felt the negative ones were overly critical and I sensed that they were the type of customers that would go to a fancy restaurant, demand a refund and refuse to tip the busboy just because the restaurant forgot to bring a free appetizer before the meal. Long story short, I fell off my Segway, got a hefty dental bill, broke my $800 Samsung note 4 and these guys were the ones that came through after extensive research on best value. Whole I waited for my repair I got irritated at the negative reviews and wanted to do these guys justice by stating it how it should be stated. Hats off to cyberion Columbia ! with the savings these guys provided me, I ran to Starbucks and bought some coffee for them.

Chris did an amazing and fast job. He came to pick up my laptop at 5pm. Next day at 7:30am I had my…read morelaptop up and running. He hand delivered the computer back to me. Very reasonable pricing. Great communication Great value Will reach out to him again in the heartbeat with any of computer problems.

From the owner: We provide professional local and remote IT services at affordable prices. Call BTS today to…read morerestore and optimize all of your valuable electronics.

My laptop case was coming apart. Then I lost sound. Thinking they might be related, I called…read moreComputer Shop. Although it was late in the day, Craig said to bring it over and he'd take a look. I walked in; he dropped what he was doing and opened up my computer. In 10 minutes or less, I was back in business--both problems fixed. It was clear he knew what he was doing and did it extremely well! If you need tech repair and live anywhere near Columbia, MD, call the Computer Shop. You won't regret it! Quality service in every way, from his professional demeanor and kindness to the quality of his work! Thank you, Computer Shop!

This review is the sum total of two vastly different experiences. One was a five star review…read moreencounter at this Computer Shop. The other was so bad that I don't think I'll return. The Good: I came by because my computer and my brother's computer weren't working. The employee quickly diagnosed the problems, walked me through his thought process, and had me out and on my way within the 1/2 hour. I left feeling valued and empowered with knowledge. The Ugly: This shop advertises cellphone screen repair. Usually I do this myself; however, one of my tools had broken and I didn't want to wait for the replacement to come in the mail. AVOID PHONE REPAIR. I dropped my iPhone off around noon. I was informed that they would contact me when the crack in my screen was fixed. I know that a screen replacement isn't a time intensive task; so, when I hadn't heard anything after a few hours, I thought I'd call to see where my item was in the queue. As it turns out, the phone had already been examined. They did not have the proper tools to fully replace the screen and I was informed I could pick up the phone. This should have been communicated to me sooner. When I went to pick up the phone I found that in the process of examining it, they had broken the home button. After sticking around to inquire about this, I was told they could not fix this. In addition, they misplaced one of the screws to open the phone. It's not a huge deal, but it's a slight discoloration and it will be noticeable when I bring it in to the Apple store for an actual repair. This error has resulted in extreme inconvenience and increased cost, as the price for a screen and home button replacement is significantly more expensive now that I have to take it to the Apple store. The only saving grace is that I wasn't charged for this ordeal. The employees definitely know what they're talking about when it comes to computer hardware. Don't come here for cellphones. There was no remedy offered for the mistake made. I understand that mistakes happen when it comes to making repairs. A hand slips, a screw gets lost--okay. An apology and some kind of remedy go a long way to ensuring that a customer doesn't feel taken advantage of.

I requested service for my Zoom audio and video. Alan worked with me remotely for almost an hour…read more He said that the problem was with my computer and to buy a microphone/padded headset. Instead, I bought a new webcam, and everything is ok. Thanks, Katherine A.

Alan was simply great. My hard drive crashed and he gave me great advice on new equipment on our…read morefirst call. He then came out to attempt to extract the data from the old hard drive, but it was not easily recoverable. He declined to charge me anything even though he spent time with me on the phone and came out to my house. I paid him anyway. Integrity, promptness and knowledgeable. Virginia Tech grad and member of the Corps of Cadets!