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    1st Security USA

    1st Security USA

    4.6
    (32 reviews)

    In July of 2019, we moved to Baltimore's Federal Hill area. This was my first experience with inner…read morecity living and I truly loved it. One of the necessities of city living, is having some type of security system for your home. I researched several companies and decided upon a highly recommended one, in First Security. First we met the sales representative, Jeremy, who was quite knowledgable about his competition and of course his company. He shared the differences First Security offered and every one of his points of contention were quite valid. I believed his straight forwardness and honest approach and agreed to utilize their services. Now the installation. Larry Conner was their man. This man had so much knowledge about his company, the alarm company they work with and every little detail one could ever ask for. He had the entire system set up in about an hour and completely covered every detail of their system. I was totally able to turn off, or turn on any part of their alarm from anywhere in the world. That was truly a feature we just loved. In early December we returned to our home, to find we had no heat in the upstairs of our home. Since the entire heating system had just been installed, we were totally baffled why this was happening. Was it our alarm installation? Did the installation effect the heating system? We called Larry to discuss the situation. He agreed to come back to the house to check out his installation and to be sure it wasn't caused by him. In an extremely professional manner, Larry explained why it couldn't be caused by the new security installation. He was so concerned that we didn't have heat, he called us at least 4-5 times during the week to see if we found the cause. That was far beyond his job description, but we truly appreciated his concern. We finally discovered by an electrician, that the wiring for our upstairs heating system was done incorrectly and the original gentleman who installed it, came back to repair the problem. Everything ended well, but we were totally taken back by the concern of First Security, We strongly recommend using their services. Totally first class in every way.

    I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

    N & D Security

    N & D Security

    5.0
    (81 reviews)

    We had an amazing experience with this local, truly family-owned security company- N&D Security. So…read morewhen you call the company, owners Son-Mom duo (Perry & Sally) are going to pick up the phone. From the very first call, they were friendly, knowledgeable, and made us feel comfortable choosing them. There was no upselling, in-fact Perry convinced me to drop some unnecessary equipment (which would have otherwise added to the invoice price). The installation went smoothly, and the team (David, Nathan and John) took their time to explain everything clearly and answer all of our questions. What really sets them apart is the support after the installation. Anytime we've had a question or needed help, they've been quick to respond and genuinely happy to assist. The owner, Perry, dropped by a couple of days after installation to help us out on an issue. It's rare to find a company that truly cares about their customers the way they do. It feels great supporting a local family business, and we feel much safer in our home because of them. We did thorough due diligence for a couple of months and are happy to work with N&D Security. Please don't consume your time in unnecessary google searches, look no further and select N&D Security for all your security needs. We highly recommend this company to anyone looking for reliable, honest, and top-quality security service. Thank you N&D Security family from Chaudri family.

    We just bought a house in Arlington, received a couple of quotes from a couple of different…read morecompanies, not only was N&D competitive, they have gone above and beyond. The people that work here really care, the owner is very responsive, could not be happier with our choice! Highly recommend!

    Advanced Security Safe and Lock

    Advanced Security Safe and Lock

    4.2
    (53 reviews)

    It's the week of getting house stuff done before I go on vacation. So my door has been drafty,…read morecreaky, and crooked for a while, but I finally decided to get it addressed. Right after putting in an inquiry on here, I got a message and then a phone call not long after that. I scheduled for the 2-4pm time frame for someone to come and give me a free estimate, and two guys showed up at 1:53pm. I was surprised, because I was told I would get a text, but I didn't. It didn't work in their system for some reason, I saw him try in front of me. But it was a pleasant surprise, I was available! Their names were Elmer and Kingston. They assessed the door, told me what they would have to do to fix it, gave me the honest price point, and asked me whether I wanted to hold off or have it done immediately. I decide to just get it done, and so I asked them to hold on for me to secure my cats so they wouldn't run outside. They literally had to take the door off of the hinges! They used that time to go grab tools and a patiently waited for me to let them know when my cats were secured. The job didn't take that long, I didn't actually time it.... Maybe about 40 minutes? They were efficient and really did their thing. So now, my door is fixed and I'm ready to go on vacation. They aren't the closest geographically, but they do serve the entire area. Would recommend if your door is having issues!

    Needed a locksmith and couldn't have asked for a better experience. The technician was…read moreprofessional, showed up on time, and explained everything clearly. The original quote was fair, but the final price actually ended up being less than expected. It's rare to find someone this honest these days. No surprises, no upselling. Just great service at a fair price. I wouldn't hesitate to call them again or recommend them to anyone who needs a locksmith.

    Alarm Services of Maryland

    Alarm Services of Maryland

    3.0
    (2 reviews)

    For anyone wanting a positive experience with a locally owned and operated company, don't ever use…read morethis service. Upon purchasing our home, ASMD preyed on my wife's fears of not knowing the area yet and repeatedly contacted her to discuss a 'continuation' of service (framing it as a requirement for the home). The representative used lots of predatory and vague promises about maintaining her safety while really just trying to get her to sign a poorly worded contract. After settling into our home, we found that the neighborhood was safe and the need for an alarm system minimal. At no time over the past 6 months have we even activated the alarm, in large part because we have very attentive and supportive neighbors. My wife decided that it wasn't necessary to have an alarm service and called to cancel for any future months. At no point did the representative indicate any fees or penalties, just thanked her for the call and indicated that they were always available in the future. In less than a month, my wife received a bill in the mail as if she was paying in advance for 4 years of service (something she never agreed to over the phone nor in writing). Note that at no time throughout this process did I ever sign anything nor did this security company contact me, despite having my name and number. When my wife called the company representative back about the fraudulent bill, they gave no rationale nor explanation, just indicated that the bill was due in full by the next month. They offered to throw in a 'free' assessment of our smoke detectors, indicating that we didn't have them (we have 6). No negotiation, no willingness to meet partway, and no real explanation as to why they would charge someone for 4 years of an alarm service they weren't receiving. The fact that this company still has any customers at this point is shocking to me. If you are in the area and seek safety and security, or some peace of mind, avoid this company entirely. They will provide neither care nor concern for your well-being.

    I am very happy with the install, service, and support that I have received from Andrew David and…read moreCraig at ASMD. My install took a bit longer than normal as the previous alarm owner was less than accommodating but they pushed through and got me up and running with new equipment and I couldn't be happier. I would highly recommend.

    Frugal Technologies - itservices - Updated July 2026

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