My show dog's coat was completely ruined. Clipped. Wite-haired terriers are never to be clipped…read more Her hair will never grow in wiry again. The groomer claimed to know all about show dogs, six years experience. I'm left wondering six years experience in exactly what. I spoke with the manager who didn't sound very concerned. Never offered a refund or anything useful. I offered to donate my time to come to a team meeting to teach about show dogs, terriers in particular. The manager assured me that wasn't appropriate, team meetings are about growing the business. The groomer did an excellent job in that respect. She up charged me for ruining my dog's coat. In summary, BEWARE.

Never answered my calls. I texted and it says read. At least send a text back saying you aren't…read moretaking clients at this moment so I don't waste my time waiting and find a different groomer. Very unprofessional.

Melissa does such a good job with all the pets The grooming is top notch. Great location in…read moreMilwaukie OR

Needed emergency cat nail grooming and was in and out in fifteen minutes to the relief of me and my…read more19 yr old cat. Other groomers charge a fortune. Thank you gals, I'll be back

As usual, only the best experience from pet able pet grooming! I dropped my pup off at 9am and…read morepicked him up around 10:45ish. He smells amazing and is so soft!! I attached some before and after pictures.

Nancy is amazing with dogs. They do smaller dogs, 50 pounds and under. From drop-off to pick-up my…read moreexperience is around 1 1/4 to 11/2 hours for the basic cut, ears and nails. We have Wire Fox Terriers and they always do well and come out looking great. They are by appointment only and often booked a few days in advance, so make sure not to wait to the last minute and expect to get in.

Chelsea is an incredible trainer. We initially brought our pup, Poppi, to her first series class,…read morewhich served as a perfect foundation for her training. The pricing is very reasonable, especially considering the detailed handouts we received that expanded on each lesson. Chelsea is a wealth of knowledge when it comes to canine behavior and motivation. I especially appreciate her focus on "consent-based" training rather than using force. We were so impressed that we booked a series of in-home sessions and will definitely be working with her again in the future!

I used one of their self-service dog bathing stations to give my Labradoodle a bath. Everything I…read moreneeded was provided - shampoo (I didn't use it because I brought my own), professional hair dryer, brushes, towels, etc. It's a bargain for $20, and they gave me a punch card good for a free 10th bath. The store and the bathing stations are spotless. Super friendly staff, too. Highly recommended!

Horrible owners, do not take your pet here.....unless you want them traumatized by sitting soaking…read morewet against "the wall" which they are leashed to, to bathe, or sitting in a kennel waiting to be dried or groomed. They act as if they care, but money is the only driving factor.

I'm writing this review so that other pets and pet owners can be spared from a traumatic…read moreexperience. I went in for a simple nail grinding, and my dog came back bleeding. First of all, when my dog showed signs of distress, the groomer immediately started scolding her, as if she was taking her stress out on my dog. Like, WTF? When I tried to step in, she walked toward the door to the back room which was super sus. I could tell the other groomer, who was working on another dog, noticed how bad the situation was getting and stepped in to help hold my dog. So I continued to monitor what was happening. When she finished, she walked toward me with a defensive attitude and said she "trimmed one of the nails too short, but it's not bleeding so it's fine." WTF? I asked her to show me which nail she meant, and she couldn't even identify it. When I saw it, it was trimmed really short and clearly looked painful. No wonder my dog was in distress. Then, as soon as I got into the car, I noticed bleeding on her back paw. I ran back in and told them my dog was bleeding, and again she got defensive, saying "Where? Where?" and tried to yank my dog's paws to check herself. When she finally saw the bleeding, she grabbed some kind of ointment or quick-stop powder and said, "Accidents happen." Uh, no. This wasn't an accident, it was incompetence. Honestly, her license should be reconsidered given her hostility toward animals and lack of technical skill. There was even more BS that came out of her mouth, but I won't bother including it here. Someone like her should not be handling pets at all. I was speechless at how unprofessional she was -- and even more shocked to learn that she is one of the owners, based on the photo here on Yelp. I would never recommend this place to anyone.

(UPDATE) 4/2 - Also to add, the morning after the groom, my dog woke up with a red eye that was a…read morelittle goopy. Had to take her to the vet this morning because she has an eye infection. The vet said extremely likely came from the grooming. What was supposed to be a $95 bath and groom has now cost me $237. -------------- I had requested the 15 step grooming package listed $95 for my size dog on their website (which did not include haircut). When the groomer arrived, she asked what kind of haircut I wanted for my dog. I told her that I ordered the 15 step grooming package and just wanted to paws, sanitary cut, and trimmed around the eyes (what was included in the package). Flash forward, I get a text saying my dog is done and it's $130. I walked out to the van and asked why there was an extra charge and she told me it was booked as a groom and a haircut. I told her that that's not what I sent them and the price is listed as $95 on their website for what I requested. She told me she didn't know what was on their website. She also told me, "we nickel and dime for everything." Probably not something you should say to a customer who's complaining that you're charging them above the listed price of what was requested. The groom itself was decent minus the bowl cut my dog now seems to have. Wouldn't book with them again.

I 10/10 recommend Metro! We had our Maine Coon groomed and I am beyond happy! We requested a lion…read moreshave and that's exactly what we got! Kira was extremely nice, friendly, and communicative. The ease of their services is a breath of fresh air. I would recommend this company to anyone looking for cat grooming.

Elise has been grooming my pom pups for a while now and everything she goes up and beyond the call…read moreof duty. I really appreciate them my pups always turn out perfect( and I'm picky). They also keep me updated on the progress. I am so happy I found someone with experience, close to me and decently priced!

So I have been afraid to take my mini Schneider to a groomer for a long while. So he was pretty…read morescruffy. I made an appointment dropped him off. I was nervous. He is afraid of the groomer. When I picked him up He looked great and seemed much more relaxed than in the past. I think they were aware of our anxiety and worked to reduce that. I will be going back

I have been a client of Townhouse Petcare for at least 25 years and never once considered changing…read more I am totally committed to their FIVE Star Customer Service and knowing my dog's groom will be absolutely perfect!!! Jack loves Kathy, his groomer. She goes mega miles above and beyond to ensure he smells like daisy, is a cute as a button and happy as a clam. Sky, the manager, is a pleasure to work with. She knows her clients well and makes each visit a "happy day"!!!!! Thanks to the entire Team at Townhouse ~ you all do a terrific job ~ so grateful for you.

Always a great experience for my Gabby with all her grooming and boarding needs. Highly recommend…read morefor people who love their doggies and want them loved when they have to go out of town and can't take them.