About 6 months ago when closing our garage door with the wall-mounted remote, it errored with the…read moremessage that the door was coming down with too much force. I checked for obstructions and tried again repeatedly, no change. So I detached the door from the opener to deal with another day, which turned into months. I recently contacted Precision, requested service, and made an appointment, a very simple process. The tech arrived on time, studied the system, and made very clear recommendations. In fact he prepared costs for 4 different levels of service. We selected the primo service (replace rollers, gaskets, seals, reattach the door to the opener, tune up the opener, and test, test, test, plus lifetime warranty). Not cheap, but certainly of great value to us (remembers that we *chose* the most expensive option). We even made another appt to return and replace the door seals for both sides & top, which he finished moments ago. Again, a great value and something we don't have to worry about. Highly recommend. Thank you, Precision!

Had our motor and sensors fixed for our garage door. Also had our openers connected and the one in…read morethe garage was moved to a more convenient location. Overall, I'm happy with the work they provided.

Anthony and Omar just left and they repaired a broken spring, part of my automated garage door…read moreassembly. Spring had lasted close to 30 years! Anthony repaired the motor unit 10 years ago....it is still working. They were very easy to contact and schedule. Price reasonable with a 2 year warranty. Fast, Friendly, Professional, Reliable. I am so happy that BGDR is still around!

Awesome. Quick service, reasonable cost. He torsion spring on our garage door let go and they…read morereplaced it with an upgraded spring.

I would recommend this company to anyone looking to get a garage door installed. Jimmy was very…read morehelpful, communicative and easy to work with. He was able to help me find the garage door I was looking for and give competitive pricing. He was able to come out to take a look at the garage and get a new one installed within 2 days. The install was smooth, straightforward and they arrived punctually. He communicated what they were going to do and I didn't feel left out of the process. Great work by Pro-Line Garage Door.

TLDR: provided a pre-estimate in Yelp, showed up next day for an in-person estimate exactly when he…read moresaid, answered all my questions, offered 3 options for replacing my motor, emailed me the quote on site, then returned 3 days later exactly when scheduled and changed the motor in under 2 hours. In summary: straight forward, customer focused experience Here's the story if you want the details. Pro-line was the 4th company I contacted to get my dying garage door motor replaced. First guy never answered. Second guy showed up and took a look, never sent me an estimate because he said he was too busy. I found a third company that showed up but the technician didn't know much so I couldn't ask many questions, he had to call his uncle for information, and I requested an estimate from the uncle but took over 24 hours to send it, by which time I'd contacted Pro-line. I received a pre-estimate immediately in Yelp. We arranged for Jimmy to come by the next day. I'd done lots of research so had lots of questions. I'm going from like a 20 year old garage motor to these new fancy schmancy motors. Jimmy showed up exactly on time and was really informative when answering my questions. Gave me all the details for the three options. Chain vs belt, rail systems, warranties, controls, wear and tear, and so on. This consult was super straightforward and informative and it helped me come to the best decision for my situation, and he wasn't trying to be salesy, exactly how customer service should go. I selected the chain motor option (#2), a little pricier but worth the durability in a garage that gets extremely hot in summer. He emailed me the quote while we were standing in my garage. We scheduled the appt for 3 days later (today!) and he showed up exactly on time again. Pulled up at 8:45 and was done at 10:30. He showed me how to use everything and all about the new installations: garage motor, rail system, wall button, clickers, mobile app, and new sensors. And informed me about the optimizations he did to the overall setup so that everything was working like new and not squeaking any longer. Also took the old system away, which some companies charge for. As for the product, it's a LiftMaster chain motor that has a backup power source for when the electricity goes out, which is great because there's no other access points to the garage. Even though it's a chain motor, it's really quiet, like 50 times quieter than my old motor. It connects to wifi, and the MyQ app, which means I can use my phone to open and close the door, AND also check in the app if I left it open. The motor can now auto lift the door if it tries to close onto something that is not right in the line of the sensor - the door will go back up. My last motor didn't have that option and my old door broke! (On my friend's car bumper) Great experience getting my garage working again. I would highly recommend giving them a call if you need your garage door fixed! Thank you, Jimmy, your excellent service is much appreciated!

I recently had an opener problem and called Sam's garage Door Co. And I am thankful that I did…read more I highly recommend this company. The staff is extremely professional, efficient, thorough, and courteous. Diego and Chris are outstanding and represent their company to the highest degree!

Wow I hate when this happens... when you had an amazing experience with a company year and years…read moreago so you return and it's just night and day from the previous experience. Bummer. Our garage door was broken so we called them out. We told them we could only be home until 4pm and they gave us the window of 2-4pm. We made sure we were home during that time. Unfortunately, it was for no reason because nobody showed up or called. We called them and they said they would come tight then and only take a minute to give an estimate for the work. Well no estimate was provided and they just started the work without any communication. When I heard drilling I asked if they were going to provide an estimate or what? And the workers said, ya, it's almost done, it's $450. No approval, no paperwork, nothing. I was late to my appointment and they said we could leave them locked in the garage, but as we were going to leave they kept having to go through the house to get things from their truck. I didn't want to leave them locked in the hot garage but we really had to leave. The whole situation was so incredibly frustrating. Then the office girl called me to collect payment and made it 100 times worse. I was trying to explain to her that the process was really stressful and she said, "ok so then I'll just have them go back and undo everything they did" .... Are you serious? What kind of customer service is that? What a terrible representation for their business. Had she said, "I understand how that was frustrating. We should have come when we said we were/communicated/provided an estimate/explained what we were even doing/honestly anything? It would have been different. Things happen, I get that, but have accountability and communication. It's very very basic customer service. We paid, we're done with them, but we will never use this company again.

Third time is the charm. We've had 2 other companies out to service our garage doors - terrible…read moreservice and outrageous pricing. Edgemont was a great experience. Punctual, professional and honest. No BS upselling. They will be our go to for any future garage repairs.

My garage door broke and needed to be replaced. I called and received very quick service, repair…read morewas prompt and fees were upfront.

Evan saved our day! He was able to fix our garage door after it got bent from a minor car accident…read more He came quickly, explained the issue clearly, and worked hard to get the door opening and closing again. Very professional, reliable, and honest, we truly appreciate his effort and recommend him to anyone needing garage repair help.

Recently started experiencing our 13yr old Liftmaster not closing usually in the morning & started…read moreinvestigating all the YouTube videos regarding possible fixes. After 2-3 weeks of very sporadic closing of the door, I decided to call Evan to come out for a possible repair but most likely a new opener. Left a message & he called back the same day, asked about my problem & listened to all the possible fixes I tried & then gave me one more to try. He explained the new unit & pricing & even the service call charge. Told me to give his recommendation for a fix. Didn't work, so I called a few days later. We talked about installing a new opener & decided on a time the next morning. He was very prompt to call 25 minutes before arrival. He did a thorough initial testing of his own. I gave him the go ahead to change the opener, all the while peppering him with additional questions about maintenance & such. He was very open to answering all my questions & showed me how to do some of the door maintenance. In total he was here about 90 minutes. My wife & I are totally satisfied with the install & would highly recommend Evan to our friends. When searching online, don't get Evan mixed up with the Los Angeles location, he is not associated with them.

Needed front door jam repaired with new lock and handle/door knob. The Response Team kept…read morecommunication lines open, was able to come next day. After securing needed supplies, Ed did OUTSTANDING Work. The door fit better than ever, entry is like new. Price was on the high side, but once completed was well worthI highly recommend TRT for any/all door related fixes or repairs! I will gladly call them again when a need arises.

Ted worked hard for six straight hours extracting an old ac unit, installing a new one, and sealing…read morethe wall on both sides. I was very impressed with his work ethic and skill, and highly recommend him.

The springs on our garage broke…read more Ernie was fast to reply and arrived within the 15 minute window that he quoted. Friendly and worked quickly.

I initially had a very positive experience with Ernesto. I needed someone to come out quickly, and…read morehe was able to schedule me on a Sunday, which I genuinely appreciated. Unfortunately, things went downhill after that. He came out, said he repaired the garage door, and left. Shortly afterward, I discovered the original problem had not been fixed. The garage door still would not close, which was the entire reason I called him in the first place. I called to let him know the issue was still happening and had him speak with my brother, who was at home at the time. He immediately suggested that I had touched or moved the sensors. I did not appreciate being blamed for the issue, especially since neither my brother nor I had touched anything. More than a week later, the garage door was still not working properly, so my brother contacted Ernesto again. He agreed to come back on Monday morning and said he would make himself available. Because of that, I stayed home waiting and rearranged my schedule, including picking up my car from the tire shop and attending a chiropractor appointment. When I called in the am to confirm his arrival time, he told me he would be there between 11:00 a.m. and 12:00 p.m. By 12:40 p.m., he still had not arrived, and I had received no communication that he was running late. I called simply to let him know I needed to step out briefly and would be back around 2:30 p.m. Delays happen, and I would have completely understood if he had communicated with me. At approximately 1:20 p.m., he texted saying he was about 35 minutes away. The problem was that he already knew I would not be back until 2:30 p.m. Rather than working with the schedule I had communicated, he expected me to rearrange my day yet again after I had already spent the entire morning waiting for him. As a result, I had have my brother go to the house and accommodate a repair that should have been completed correctly the first time. What made the situation even more frustrating was his reaction. I was not upset that he was running late. I simply wanted communication. Instead of acknowledging the delay, he became defensive and started talking about how he needed to get paid on the job he was currently working on, did not want to work past 4:00 p.m., deal with traffic, or work late. None of those issues had anything to do with my call. I was simply letting him know when I would be available. He then complained that this is why he does not give customers arrival windows and said that next time he would not provide a timeframe at all. Throughout the entire conversation, I remained calm and flexible. I honestly did not care whether he came Monday, Tuesday, Wednesday, or Thursday. My only expectation was that if he gave me a timeframe, he would either honor it or communicate if something changed. The issue was never that he was late. The issue was the lack of communication!and the defensive attitude when I tried to coordinate a solution. Waiting all morning is frustrating, but what was most disappointing was being treated as though I had done something wrong simply for asking for an update. Based on my experience, I did not appreciate the lack of professionalism, the defensive attitude, the poor communication, and the unwillingness to be flexible when scheduling issues arose. What makes this even more frustrating is that the original issue was never properly resolved, and the situation ultimately ended up creating additional inconvenience for me. Had the repair been completed correctly and communication been handled professionally, this entire situation could have been avoided.