Paid for parking using QR code in parking lot, and received confirmation that my session started. Returned to my vehicle within my paid session time and found a ticket on my vehicle. Started the dispute and since there is no proof of MY license plate on any of their app's they claim I didn't pay. Even though I have proof of payment that is time stamped on my bank statement. So instead of paying $14 for 2 hours now they want $83. It looks like they are now going to drag out the dispute process until I either cave and pay them or until I decide to file a class action lawsuit over $14. It is criminal and irresponsible conduct on their part. If their confirmation of payment on the app, doesn't confirm that YOUR vehicle's session has started, they can try to claim you didn't pay. Wish I could give 0 star rating. See ya in court diamond parking lawyer guy. read more

If I could give 0 stars, I would. I have never experienced such an unhelpful company before. They issued me a $80 + ticket after I had proof of having paid for my time parking. They were very adamant that after I had given a session ID, payment confirmation, and asked for an appeal I was still in the wrong. Not to mention this went weeks of no late responses. I then was issued a "one time courtesy" pass. They will take your money if they can no matter the proof and hold it against you if you happen to slip up again. Criminal acitons over such little amounts. read more

I was 5 minutes late to getting back to my car and then had already slapped a ticket on my windshield! $46.50!

First, it was expensive, $14, to park there. Then, we received a $46.50 parking ticket, despite giving up our email and phone number, for parking a little bit over our allotted time. No attendant, no notice, no Alaska nice. read more

Paybyphone app says that this parking lot is closed. But she still came up took a photo of my license plate then inform me that I had to pay. She said that I have to use the new app. $5.70 for two hours is ridiculous. There are no options for free parking in downtown and there is nothing to do worth five dollars downtown. There's a reason our downtown has become worse and worst it's diamond parking lots and easy park! I hate you both it's a Saturday and easy park is ticketing people for staying slightly over the limit and diamond is paying their employees to walk through every diamond in the lot. Staff are somewhat pushy and rude. Have seen multiple interactions where someone has parked been there less than 2 mins and the staff come out and say well i have to give you a ticket you should pay. I would say avoid both of the company's but then you would have to not park downtown as they own all of downtown. Not to much downtown other than a hand full of great food places. read more

Genuinely terrible experience. We parked in a Diamond lot while attending a concert, and paid using their app. We received a parking ticket despite this, claiming that we hadn't paid. The lot attendant promised it'd be "taken care of" and took the ticket away from us - luckily, I took a picture of it, otherwise I would have had no way to check on the dispute. After going online 2 days later and seeing that the ticket was still showing up, I called their customer service and the guy on the line was incredibly rude. I was trying to ask when I should expect the ticket to be voided and he kept telling me he couldn't give me any estimate but "if they told you it'll get taken care of, it'll get taken care of." He eventually ended up saying "well I keep telling you that it'll be taken care of, I'm not sure what you want me to do about it" and just generally was condescending to me the entire time, talking to me like I'm slow and dismissing my concerns. At this point, I'll go several blocks out of my way if needed to park with EasyPark instead- they've never given me an issue. read more

This business should receive negative stars but not available on this app. I have boycotted kailua kona shops and restaurants for this very reason. I am local and why would I let an out of state company who I know nothing about have a copy of my drivers license and credit card on file. Take your business elsewhere, once the shops have no customers things will change. I did get a ticket and did not pay the broke my wi shield wiper putting a ticket on my car. read more

Got back to my vehicle literally 2 minutes after expiration and there is a ticket on my windshield. Glad the underpaid servant for this unfathomably greedy company was camping out. $40 ticket, plus $6.50 "handling fee", plus an additional $1 "handling fee" when paying online just because why not rob more money from people? The executive level of this company have rotten souls to be vulturing "profits" so aggressively from parking lots. Who do you think you are, God? read more

Absolutely miserable bastards. After a snowfall that was the worst in ten years, I moved my car into an EMPTY parking lot, with no obstructions, no other cars, etc. Why, because my spot was so snowed in, I feared that I would not get be able to get it out again if I parked there. Courtesy of Diamond Parking, I am still hit with a fee nonetheless. To be frank, I don't really care about the payment, but seriously, assholes, do you have nothing better to do than ticket people who had no options left on where to park? Frankly, if you work for Diamond Parking, then shame on you. It's time to seriously rethink your life. read more

Diamond Parking committed fraud and when they were presented with the evidence, they refused to consider it. I parked in a Diamond Lot earlier this month and followed their instructions for paying online. I saw that their parking fee had been deducted from the credit card I used. When I returned to my car, I had a printed slip from Diamond Parking Service indicating that I had NOT paid and that I owed $46.50 if paid within 15 days and $76.50 if I paid after 15 days. I contacted them on their website, provided a copy of my credit card statement proving I had paid for the spot. They denied my appeal the next day (probably via an AI bot) which means they were billing me a second time for the exact same thing, even after being given proof that it had already been paid. That is the textbook definition of fraud. They are dishonest so I went online to simply pay the fee rather than mess with these jerks any longer. When I did, they committed the second instance of fraud. Instead of being able to pay the $76.50 as stated in their notice, their system charged me $83.00 (plus a $1.00 handling fee). If you see anything from Diamond Parking, please stay away and use another option! In my case, they double billed me, then charged me more than they said I owed - all of which is illegal and fraudulent. Stay away from this disreputable company. read more

They require pay-by-phone over the internet, which would be okay if you could figure out what web site to use for paying, but, Diamond Parking does not list the web site URL, to use for paying, on their signs. They do have a QR code on their signs, which is legit, but cannot be read in the dark. And it is dark alot in Anchorage. If you use Google to search for the web site for paying, you end up at a phishing scam, not affiliated with Diamond Parking but very sleek, official-looking and effectively dangerous. I was fooled but my credit card issuer detected the scam. There are two simple solutions: 1) Diamond Parking could simply list the URL on their signs, for use instead of the QR code in the dark. 2) Do not park in Diamond Parking lots. read more

UPDATE After emailing them they responded and wanted to work together to fix the problem. They refunded my money for the parking fine. It's nice to see good people and businesses wanting to grow and get better. Parking app is so damn glitchy I put my card info in three times and then it just vanishes when I try to move to the next page. Then they charge not only a stupid big city fee, but a "handling fee". You know when you're that person that everyone hates, but you think everyone loves you. That's you Diamond parking. No one likes you. Also try to clean up the glass in the parking lot. Doesn't look safe. read more

The employees at the airport location were so courteous and professional, big shout out to Fía, she went above and beyond to help me find a spot, stayed on the phone until I did, also Sione, the shuttle driver, very respectful and professional, so far Anchorage airport has exceeded expectations with great customer service. read more

I will never park here again! I would rather walk 500 miles than to park in a lot that tickets people so much money when their app is faulty. #boycottdiamondparking read more

predatory. when there is a choice, I will never pay to park with them again. including diamond airport parking, where I've been a long time customer. enjoy your $47 fine for running into a business for 5 minute. it's the last read more

Paid for parking in Anchorage following the app directions but evidently the payment never went through. No error warning, no do you wish to continue, nothing except for a ticket when I came out of the show. Gave pictures of what I took on my phone and they said that was the page before the payment. Paid the bill, but will not park in one of their lots ever again. Cheaper to take an Uber downtown than pay the fees. You have been warned..... read more

This is an absolutely s***** car company. Save your money and use someone else. The drivers are assholes. They leave you sitting there. They won't wait 30 seconds but they'll leave you waiting 30 minutes. Your car isn't even f****** safe park there. read more

This company is terrible! They charge completely ridiculous prices for the lot next to the Anchorage museum. Unfortunately they run all the parking lots so I don't have much choice but to park in another of their meters! I'm going to have to fill out several forms to try to get a refund. Avoid at all costs!!! read more

It's a decent downtown option. I had to go to Nesbett Courthouse across the way for some business and I was glad this was here. 2.5 hours was $11 which seems kind of steep, but it beats feeding the meter or risking a ticket. read more

Diamond Parking - Parking Near Me - Anchorage, Alaska

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Great parking place. Good rates. Many times if you are leaving for 5-6 days it's cheaper than round trips with a cab. Service is great. Pull in, grab a ticket, and hang out by your car until they pick you up and take you to the airport. Then when you come back catch the bus at ground transportation. Parking in the uncovered area is $9/ day and $12/ day for covered. Coupons are available online, at the diamond website, to make it $8.50/ day with one day free. Changes every month. read more

If you want to be charged NY City prices for parking this is the place for you. Their machines work at times and they own all the parking lots even down by Ship Creek. Cheaper to Uber or Lyft than pay these rates. Anchorage is tiny stop charging like this is the largest metro area in America! read more

When a business provides a service or goods I want or need I am happy to pay the market price for that benefit. I'll even tip generously and gladly come back. Win-win is a wonderful thing. Some businesses are predatory. Others continue because they exercise some sort of limited monopoly, not because anybody likes likes spending their money at those places. I pulled into this garage one snowy night and parked evenly between two cars. The floor of the garage where I parked was covered by snow that had been blown in by the gusting and swirling winds outside. In the morning I found a parking ticket on my car issued by the parking garage, a private business, not the police department. What was my offense? I had parked too close to the painted line on the floor designating the boundaries of the parking stall. Ridiculous, the lines were obliterated by the blown in drifting snow. My car was evenly parked between the vehicles on either side. It's an urban location (Alaska style) and they have a limited monopoly as parking spaces can be hard to find. I avoid this parking garage as much as possible. They don't care, and it shows. If you have an option I would recommend avoiding this parking garage. read more

The large sign at the entrance on the street advertised $1.50 an hour before 4 PM. I entered at 3 PM and went to the nearest kiosk to pay by credit card. I was shocked to find parking for 3 hours cost $14. I didn't have time to go to another lot. I was upset so I went to the entry sign and photographed it along with information about the company. They advertised a 30 minute response to any phone calls with problems. I called and the person was polite but unable to help and told me to call back tomorrow. The subsequent day I spoke with a man who claimed that I had parked in a different lot having crossed an (unmarked) alley and that each kiosk was for a separate lot. He said that it would be "asinine" to have to put up signs clarifying different rates for different "lots". I assured him that I was an intelligent observant person and there is no way for someone entering the lot to know that these are different lots with different rates. After some arguing he did give me a refund. But I am concerned that this is a false advertising tactic and he seemed unwilling to look into clarifying the signage. Beware. read more

Diamond Parking - Claim 30 minute response to problems. - Parking Near Me - Anchorage, Alaska

I am writing an update to my previous review to give credit to Diamond Parking for contacting me first thing Monday morning when they opened for business to correct the issue regarding the refund. They offered to either send me a check for the $10 directly and/or donate the money to a charity. While I was upset that the system wouldn't allow for me to use the $10 immediately towards parking, I have to give credit for Diamond for quickly contacting me and refunding me the $10. Thanks for making right what was originally an extremely frustrating situation. read more

I should've parked in the EasyPark garage half a block away. Parked and paid $5 for two hours in the small lot on 5th St just west of the North Face store. Busy downtown and free evening parking on the street was not to be had quickly. Ran over the allotted time by a 15 minutes and sure enough, returned to find a ticket on the windscreen. Unsurprised at seeing it there, but when I opened it to find a $35 'Parking Notice Fee' - message clearly received - will take my business elsewhere and warn others to do so as well. Had I parked in the parking garage? Would've paid $3 total instead of $2. Lesson learned. Update 12/2015 - changed rank to 3 stars. Called them and resolved the ticket for the cost of extra time. read more

I rented from Hertz and they share the same parking garage. I didn't know which way was the exit. I parked in a spot that was near the Hertz entrance to speak to an attendant. A rude old man yelled at me to move the car! Not politely but very rude. I simply explained I just rented from Hertz and I'm not sure which way is the exit. Long story short he worked for the actual garage and simply couldn't tell me what direction to go. Rather argue and yell then simple direction giving. read more

I was very disappointed in my overall experience last night. It took the shuttle 40 minutes to pick us up at the airport! It was snowing and cold and I had an infant. The driver of the bus was not very friendliness and was irritable. However, he did help me with my bags. I was very disappointed, normally always park here but may not again in the future. read more