I've been taking my dogs to Brenda for over 10 years , she's always so caring and professional, my…read moredogs love a spa day at the shaggy dog !!! I would highly recommend them to everyone !!!!

I have a 12 year old Maine Coon cat, she has squamous cell carcinoma of the mouth that has spread…read moreto her two front paws. She is a happy cat that in spite of her disease is in suprisingly good health. She dose however require more frequent grooming as the cancer will cause her fur to become sticky and matted as a result of her grooming herself, this also causes her to have a foul Oder. My regular Groomer would not be available for three weeks, after calling several groomers in the area I found The Shaggy Dog pet groomers of Rocky Point. Brenda seemed very compassionate and caring as I explained our cats health issues and grooming need. I explained that I once had to have her completely shaved because she became so matted so fast and with more frequent grooming and shaving just her belly we have been able to avoid having her shaved again. She is after all a long haired cat! Brenda assured me all would be fine and I could bring her in this coming Saturday At 2PM. On Saturday my Husband dropped off our cat and again explained to Brenda her health issues and odor due to her cancer. He even explained that should she need to shave the matting to shave only belly. again Brenda assured him that it will all be ok. Two hours later Brenda Called she was all ready to be picked up. upon arrival our cat was in her carrier and ready to go. Brenda began to explain that she did in fact have to shave the matted fur, as my husband looked closer he was shocked to see a completely shaved cat. when asked why she shaved our cat her response was well you had her shaved before, that she was matted. She was only matted on her underbelly and leg area. She also said "What is that Smell!" After we had already explained that it is from the cancer. She took it upon herself to shave our cat without informing us first that she was going to do that. Any reputable groomer would notify the animals owner if they plan on making a drastic change to their look. Brenda did not do this. Both my husband and I gave her very clear instructions what to do and NOT to shave her body. She did not listen. Unfortanetly my cat will probably pass away from cancer before she ever gets her fur to grow back completely. I am so angry that this has happened. I will never use this groomer again nor will I ever recommend her.

Catrina took care of my cat that required a shaving due to heavy matting and trimmed her nails…read more What a difference! Very satisfied here. I highly recommend.

I highly recommend Catrina. We have 3 dogs. She takes good care of them and her assistant too. I…read moreask her to cut my Pekingese like a Shitzu sometimes and she looks amazing. She has a lot of patience, cleans them, does nails and everything. She has gone over and beyond in certain situations. Every dog I have has a different personality and one has a collapsed lung and she takes great care of all of them. She definitely knows how to take care of the separation anxiety dogs. I have 2 of them like that. I highly recommend her. Thanks for all that you do Katrina!

PHENOMENAL!!!! From Customer Care to Communication to pricing - 100% - THE BEST!!!…read more I highly recommend to anyone whose pup needs to be pampered!!! Erin is the BEST!!! She will work with you on every level of your pet's needs and YOUR needs!!! XO 10 OUT OF 10!!

They originally contacted me and solicited me to use their services. The quoted price to shave my…read morecat was $220, which I agreed to. I even double-checked beforehand to confirm the cost, and everything was set and scheduled. The night before the appointment, we followed their instructions and adjusted our cat's feeding schedule. We also gave her Trazodone to help ensure she would be calm and relaxed for the grooming. I took time off from work to be home for the appointment, only to receive an email about 30 minutes beforehand stating there would be an additional $100 "handling fee." I never saw the email in time, and no one called or texted to discuss it. Instead, no one showed up for the appointment. The complete lack of communication, professionalism, and consideration for my time was extremely disappointing. After confirming the price, preparing our pet, and taking time off from work, I expected much better customer service.

Luna had a great "staycation" at HT. She normally makes her way to our bed, even before our…read morebedtime. Last night she never made it off the couch. She almost slid off the couch in fact, not having the energy to even care. This morning.....still hung over from all the play time she received for 3 days. Thank you HT staff for your accommodations! A tired dog is a happy dog! Well done HT!

Let me preface this by saying that I am a dog trainer, and I managed a training and daycare…read morefacility for six years. I asked every question under the sun at my dog's evaluation, and every answer was the one I was looking for. Additionally, my dog is not an 'easy' dog, he can be standoffish with strangers, but every staff member knew how to approach him without my having to comment, and he settled in really well. I appreciate especially their honesty when I asked if Arlo played with any other dogs - instead of lying to me and saying "of course!" without thinking, they explained to me that he needs to get used to a new environment and that "the play will come." That answer was stellar, and I feel comfortable knowing that staff will give me uncomfortable truths when they are needed rather than sugar coating their answers for a sale. I know my dog well, and their description of his behavior today was on point, I know for a fact that staff was watching him carefully and that makes me happy. I am glad to have a place to bring him now that I no longer work in the industry, it's a huge weight off of my shoulders. As to the reviews stating that the place smells - I have twice walked in during what seemed like rush hour and smelled nothing other than typical 'dog' smell, so I'm not sure what all that is about.

I needed my dog to get a haircut and bath, and my usual groomer was unavailable, so I called FotF…read moreand spoke with Cheryl. I brought my dog in and showed a few photos of what she normally looks like after a groom, and Cheryl asked for me to text the photos to her which I did. It was pretty damn close. My dog looks super sharp and ready for the last days of summer, and she smells amazing. Even better than her normal groomer. Cheryl was very accommodating and was able to take me on as a client very last minute, and provided an excellent service! I will be keeping their number in my phone! One note: the front signage doesn't match the name here. That was a tad confusing to me, but it was the only grooming service in the plaza.

Would never use them. I brought my dog here every two or three months for many years…read more. Always tipped nicely. The last appointment had to be canceled because my dog had passed away. I left a message cancelling the appointment and gave the reason. They did not have the decency to call me and offer condolences, nothing and after years of patronizing the shop. I had to give one star to post, but they don't deserve any