I worked in the orthodontic industry for a few years, so I had a relationship with a number of…read moreorthodontists in the area. I began treatment with a different orthodontist in the winter of 2019. As my treatment progressed, I was starting to feel as though the other orthodontist wasn't getting me the result I wanted, and during the time I formed a trusting relationship with Dr. Lisann. I knew the kind of work Dr. Lisann did, and how she treated her patients, and I decided I must switch to her to get the personalized patient experience I needed. Boy did that decision pay off!! I started with Beacon Orthodontic Associates in September 2020, and thought I would need 12-18 months to correct the issues I had. Here we are today, May 2021, and I am already done! Dr. Lisann is a wizard with the Invisalign treatment planning, as well as the artistic touches to the contours of my teeth, and I am incredibly happy with my new smile! The experience I had coming into the office with Becky, Dr. Lisann, and others, especially during a pandemic, made me feel safe, comfortable, and known. I cannot recommend Dr. Lisann highly enough!

Did not feel welcome here…read more I took my daughter for an initial orthodontic consult on March 31st. The initial woman who came in to take my daughter in (who is 9 and was a little nervous) barked at her to use hand sanitizer and when I asked if I should come in with her, said abruptly to me, "No!"  I was a bit off put by this but thought it must be a one-off thing. I had a question and spoke to the woman at the front desk. Not only did she not listen to me, she kept interrupting me, raising her voice and misunderstanding what I was asking. Her tone was condescending and rude. This did not bode well, especially if we had to come to this office repeatedly for orthodontic appts. We then went into see Dr. Lisann. She at least was professional, though she did not have a warm and friendly manner with us either.  At this point I was pretty upset and wanted to get out of there--I forgot that we had to go back to the desk to pay for the appt and as we were leaving the front desk woman said, "EXCUSE ME, YOU HAVE TO PAY!!" I was totally taken aback. I am someone who is very conscientious about all payments--it was just that I was upset. The kids kept repeating what she said all the way home. I was very upset after that consult.  I have never been treated in such a rude and unprofessional manner as I was at Beacon Orthodontic. Given her stellar reviews for the most part, I had expected to use Dr. Lisann  for not only my daughter, but also my other daughter and myself as well.  Unfortunately she just lost 3 potential  patients. Unless she works with her staff to make a more welcoming atmosphere, I expect we won't be the only ones.

Their prices seemed a little steep to me. So I had requested another meeting about the pricing for…read moreanother day at 9am (the earliest appointment available) so my husband could come before work. I'm almost positive the woman I had set up the plan to meet again with her at 9am walked in while we were already waiting for 10 plus minutes (She didn't end up taking us in her office until around 20 past 9) which was frustrating for my husband who needed to be at work in Boston. She also seemed flustered, like she had forgotten our exchange the previous day. I will say the front desk staff seemed very friendly and attentive and could tell we were getting antsy but I guess it was out of their control. Also at the initial consultation I had zero issues with Dr. Gangoy. She seemed friendly, smart, bubbly and knew what she was talking about. Unfortunately it just didn't suit.

Very poor management, total disregard to patients. This is not the result of COVID, this review is…read moreaccumulation of 2 years of bad service, needless delays and mediocre at best office management. I was told the doctor doesn't have time to call back patients. Been waiting for over a month for a call back regarding a broken retainer. YES! This is the level of patient service yiu might ve dealing with, if you haven't commited, dont be fooled by the nice initial bait and switch talk. Avoid at all cost!!!

We just recently completed the process with braces with our daughter. It went very well, and we…read morehave nothing but great things to say about Dr. Aubin and his staff at Aubin Orthodontics. Dr. Aubin and his staff both are very experienced and provide thorough explanations of all procedures as they are planned and completed. All the appointment bookings were easy and communication was very good. They took the time to answer all questions we've asked in detail. Why we chose Dr. Aubin is the fact that he is involved with all the procedures directly. This is unique and made us feel very comfortable that our daughter was in good hands. We highly recommend.

I am so glad I found this office! I had set up an appt for my younger daughter and they ended up…read moresqueezing in my older daughter on the day as well. Everyone from the front desk to the hygienist who took my daughter in to Dr. Lin was so patient and helpful. Unlike other offices, they also invited me in for the consult. Dr. Lin patiently explained his thinking behind the treatment plan he would pursue with each daughter and helped me understand why. The cost for the treatment was also reasonable and they were able to start us right away. After having a rather awful experience with another office in this same town, I was a bit nervous coming this morning. However, given how kind and professional this office was I signed on my older daughter right away and will plan on bringing my younger one when her time comes.

Over the course of last eighteen months, I have been visiting this practice on a monthly basis and…read moreI can honestly say that it was the best decision I have ever made. As an adult patient, getting braces was not on top of my fun things to-do list. However, from the moment you walk in to the practice, you are treated like a part of the team as the staff always greets you by your name and make every visit an enjoyable one - even when they are tightening your braces! Dr. Lin is patient, professional, caring, personable and very thorough. He cares about his patients as individuals and ensures your questions are answered thoroughly. The man knows his stuff! Deb is incredible! She remembers every little detail and is just unbelievable in her craft. She is caring beyond belief, super funny and always ensures that you are extra comfortable- even when she knows that the procedure you are about to have is not so comfy. She is like a mom/aunt/sister to all and the practice is so lucky to have her on the team! I could go on and on about each and every member of Dr. Lin's team and how amazing they are but this review would get super lengthy. I will say this: If you need orthodontic care, do yourself a favor- visit this practice and then you can see and experience their professionalism, care and magic touch for yourself! Worth every penny!

Avoid. 2 of the fillings they gave me fall out and they didn't offer any discount to get those…read moreredone so I had to pay for them twice. Dentist did make me feel bad about my teeth, even though I brush and floss 3x/day he made me cry on a couple occasions. Update: another filling fell out and I needed to pay another place for a root canal.

Dr. G and his staff are consummate professionals. I trust Dr. G completely and absolutely…read more Recently, he installed a brace behind my lower incisors to stabilize them. I can barely tell the brace exists, and my teeth feel strong and secure. No doubt about it, you'll be hard-pressed to find a more competent dentist than Dr. G.

I have spent months trying to get help getting reimbursed for dental procedures performed at this…read moreorganization. Constant turnover in the business office and being lied to by people in the business office has left me with hundreds of dollars in unreimbursed claims.

I went for FREE consultation, explained in detail what I wanted done. They had called me requesting…read morean x-ray, I said sure!! They wanted up-front payment, in this FREE consultation, where they wasted my precious, irrecoverable time!! I would have given them many thousand in fees, but I'm glad things worked out this way! I'll certainly take my substantial business to another practice!!

Been taking my daughter here for a year or two. The doctor and staff are caring and efficient…read more Communication is clear and the prices are quite reasonable.

As an adult, I just had my braces removed last week and extremely happy with the result…read more I highly recommend Dr Santoro, she is greatly knowledgeable, sets the proper expectations and will provide the best patient care. I never had to wait more than 5 minutes at an appointment and they get back to you very quickly when setting up/changing appointments. Our whole family has had orthodontics with Dr Santoro and we always had a great experience.

Whoa!! Before I launch into my tirade, it might be useful to know a few things about me: One, I am…read moreridiculously organized about signing documents and keeping records. It's October, and I have already signed every permission slip for my son's field trips with school for the entire year. Two, I NEVER pay bills late, and in fact I regularly pay earlier than I should. I overpay my estimated taxes every year, knowing it's neither legally required nor financially wise, just because it makes me feel better not to owe money. I pay my credit card bill in full every month as soon as I get the bill, well before the due date. Three, I am a working mom, so I'm super busy during the day. It is in this context that I find Dr. Sacramone's behavior even more outrageous than I otherwise might. Here's the story: My daughter was going to get braces from Dr. Sacramone. We had several visits with him so he could review her records, decide on a treatment plan, take molds of her teeth, etc. I paid as invoiced. Once Dr. Sacramone settled on a treatment plan, my husband and I are called in for a consultation about it. (I had to work from home that day to meet with him.) At the consult, I got the sense that Dr. Sacramone was VERY money focused. It's not that I think he should work for fun. But it was weird. He is very put together and very well dressed, which makes it seem like he's more focused on how he looks at work than on the work itself. Maybe I'm out of bounds with that remark, but it seemed out of place. Anyway, the goal of the consult was to let us know how much it was going to cost: $6,500. (Is that a lot for braces? Honestly, I have no idea. We didn't shop around or talk with other orthodontists (although I guess now we will have to).) We set up the initial appointments for my daughter. She goes to her first appointment to get spacers. All good. Soon after that (a few days? not sure) I get a fat envelope from Dr. Sacramone in the mail. I don't have a chance to open it for a few days (that working mom thing), but when I do I see that it contains a pile of invoice stubs that I am supposed to send in once a month with payments. Included is a letter than explains that I am to pay $2,200 up front, plus $240 a month. The letter is dated Sep 26. The initial payment is stated as due on Sep 26. Of course it is already at least a couple of days after that. I immediately send a check for $2,440 for the initial payment and the October 1 monthly amount due. Fatal Flaw Number One -- I fail to notice, and therefore do not sign, the acknowledgment that explains that I understand the payment plan. Today, Oct 9. My daughter has her appointment at 1 p.m. to get the spacers removed and bands put on instead. Here's what happens: 1. I get a text from our amazingly-kind-and-easy-to-get-along-with nanny, who is taking my daughter to the appointment. She asks if I have the signed form to give to Dr. Sacramone's office. I am at work. I say I don't have it, but she can sign for me. She plans to take a photo of the form and do it in front of the secretary at Dr. Sacramone's office so they know she's signing as my agent. Should be easy enough. 2. I get a text from the nanny at 12:58 saying that they won't allow her to sign, and they want to talk to me. Still should be fairly straightforward, no? I tell her to have them call me but to please do it ASAP because I have a meeting (that working mom thing again) at 1. 3. Dr. Sacramone's secretary calls at 1 p.m. and tells me that they need to fax me the form immediately and that I need to sign it and return it before the appointment begins. I tell her that I am about to go into a meeting and that I will definitely send it back right afterward. She says she has to ask the doctor if he'll go ahead without it, and I am flabbergasted but tell her that if it's really a crisis, she should call my cell, and I'll leave my meeting to deal with it. I also point out that I have already sent them over 1/3 of the total cost of service already. She says they don't have it. (Really? I sent the check over a week ago.) 4. The secretary does not call, but she faxes the form at 1:20 p.m. I am in my meeting but I see it. I leave the meeting, sign the document and e-mail it to our nanny at 1:23, and she gives it to them. Fatal Flaw Number Two -- I only returned page 2 of the letter (with the signature page) not page 1. Not good enough. 5. It's 1:38 p.m. Apparently Dr. Sacramone takes my daughter in the back and then proceeds to come out to the front to confront our nanny. ("Is it too much to ask?" etc.) She tries telling him that she really has nothing to do with it, and he shouldn't be rude to her because it's not her fault. 6. 1:49 p.m. Again stopping work, I e-mail page 1. Hah! Too late! Dr. Sacramone has already told the nanny that he will not treat my daughter and has asked them to leave. WHAT?!? It seems I need to cancel my big fat check and find a new orthodontist. Ideas?

I can't say enough how pleased I am with Dr. Sacramone and his amazing, caring and thoughtful…read morestaff. I was a patient in the 1990's and when it came time for my own children to need braces I went right to him because I truly trust him. My 2 sons received their braces from him and they both have straight teeth and handsome smiles. My daughter is currently a new patient and so far so good. I would recommend him to anyone who asks. He is honest, upfront and genuinely cares about my children.