Dr Johnson is amazing! She did my veneers in 2018 and I always get compliments on my smile!read more

Headline: Elitist, Predatory, and Medically Negligent--A Blatant Bait-and-Switch…read more 1) As a healthcare professional, I am horrified by the conduct at South Hills Dental Arts. They practice a blatant bait-and-switch: their website and Yelp explicitly state they 'accept most insurance' and will file claims for you. However, once I was in the chair on my second day, the staff rescinded this and presented an astronomical $21,000 treatment plan, stating point-blank they 'don't accept any insurance.' Take note: you should receive the total bill estimate on day one, before anything is done. When I disclosed my full disability and limited funds and asked for a payment plan or sliding scale (standard in ethical practices), the staff (biller) literally scoffed. I was told they 'don't like' taking Medicaid (my plan, surprisingly, would have covered absolutely everything they wanted to do) patients because it 'doesn't reimburse enough' and they 'have bills to pay.' Their elitism is only matched by their dishonesty; they performed X-rays and impressions on the first day, then waited until I was back on day two and 'ready to start' the procedure to reveal the full, confusing bill--a direct violation of the 'Federal No Surprises Act'. Most disturbingly, their post-surgical care was nonexistent. After an extensive bone graft and infection debridement, I was left in 'uncontrolled wild pain' for three days with no sleep. I was repeatedly ignored and told to 'just take Tylenol 3, Motrin, and use ice,' which was so medically inadequate that I was forced to go to the ER to get basic pain relief. It is a sad state of healthcare when dentists are so terrified of the FDA that they refuse to follow the drug guide for acute pain, abandoning their patients to suffer. My father was a surgeon who never turned away a patient in need; this office represents the exact opposite of that medical integrity. Not only did he accept anyone, whether they could pay or not, but he also made sure pain was adequately addressed, as it's vital to healing and considered the 6th vital sign; it's so important. Do not trust them with your health or your wallet. While I take responsibility for not doing my due diligence and reading the excessively poor reviews before I went there, I trusted my case worker to do right by me and make sure the office she chose either accepted my dental insurance or at least charged reasonable prices similar to what other dentists in Pittsburgh charge, not high-end boutique-level NYC prices. To add insult to injury, I simply asked the biller to provide a clear bill in which the numbers and procedures matched the appropriate days, and she took it as a personal attack and got mean. I have never been scared of the dentist until now. I really wish I had the confidence to walk around without my front tooth rather than to bear subjecting myself to the rest of the brutal procedure and suspected lack of appropriate pain control. It is especially disturbing to. know that a peer from high school's father would run a business like this. I would be too ashamed to show my face in public. On the flip side, it made me so incredibly proud of my dad, knowing he was a surgeon who wouldn't turn anyone away, no matter whether they could pay the bill. South Hills Dental Arts represents the exact opposite of that medical integrity. Do not trust them with your health and your wallet. The multitude of bad reviews, sadly, say similar things, showing this isn't new; it's a pattern. I want to be very clear, though: Dr. Yousuf (my dentist) and all the staff except the biller and, I assume, Dr. Crandall, the owner, were phenomenal. I can thank them for a lesson in poor business ethics and a newfound extreme fear of dental procedures.

I just had a horrible experience with this dental office, I wanted to make an appointment for my…read morewife so that she could have a procedure which would cost in the range of 10-20k, before I could even get the appointment,they gave me the third degree because they said my wife had missed her appointments and they would not even see her,until we paid a fee of 100 dollars!! I don't care about paying the 100 dollars,but the way we got the third degree and got scolded like a bunch of deadbeats was terrible by their office manager!! So very bad manners!! There's way too many other qualified doctors,to be treated this way!! Rude nasty person!

Where to begin?! We were visiting family in the area when my wife had a dental emergency. Our…read morefamily recommended we go to their dentist, Dr. Dan Rairigh. Dr. Rairigh's entire staff was courteous and professional, and accommodated our emergency visit. Over three visits in a week's time, Dr. Rairigh expertly corrected a botched procedure from our hometown oral surgeon. He set up a plan to install an implant using some pretty advanced techniques, including a 3D-printed drill guide custom-fit to my wife's teeth. He even took the time to show me the 3D printer in action in his office! (I was even able to get a cleaning during our visit! His hygienist, Laurie, is the best. My teeth felt cleaner than ever, and she was thorough and efficient. She also chatted with me as if we were old friends, calmly distracting me throughout the cleaning. Dr. Rairigh then came in to look at my x-rays and poke around my teeth. I wasn't left waiting in the chair for long at all, and Dr. Rairigh was gentle and informative.) We're setting up our entire family of five with this practice, and cleanings will now be a part of our visits to the area!

They messed up my teeth when placing a bridge about 10 years ago. It broke 3 x, and I'm now on my…read more4th one...in TEN YEARS! Plus, one of the healthy teeth was ground down too much to keep the bridge in place properly. I'm now looking at a) a new bridge, b) just crowning, or c) an implant PLUS crowns -- all because they messed up! Would NEVER recommend!

This was only my second visit to Uptown dental and it confirmed my positive impression from the…read morefirst time. The office takes an incredibly detailed and scientific approach to their care (photos of each tooth....) and the staff, from reception (who engages my silly jokes) to hygienists (Maya and Julia - I believe:)) to Dr. Racic. A+ skills and equally solid kindness and personalities.

I have no stress going to the dentist. They are very caring and thorough. The staff is very…read morerespectful and wants to make sure you are cared for professionally.

The staff was friendly and welcoming. It was my first visit, but I'm going to continue with this…read morepractice. I needed to be seen in a timely fashion and they accommodated me. I received excellent care. dr. Bono was excellent in taking care of my current issue and I'm sure I can trust that he will continue to give me excellent care.

Great people and great dental care. After 35 years, I still managed to learn something new about my…read moreteeth. Everyone was cordial, friendly, and welcoming from the secretary, to the dental hygienist and the dentist Dr. B. I will definitely be back!

Had a quick emergency and our regular dentist wasn't available. Dr. Ream was able to get us in…read moreright away and took great care of us.

I recently had a very unsettling experience at Kerr and feel it's important to share. Initially,…read morethere was a miscommunication regarding my first appointment, which I take full responsibility for. The office kindly rescheduled me, and I made sure to call ahead to confirm. However, from the moment I spoke with the receptionist, Kristen, I was met with rudeness and hostility. Upon arrival, Kristen seemed frustrated that I hadn't completed new patient paperwork, despite my understanding that she would be sending it to me. She stated that I was expected to download and complete it beforehand, which I was happy to do had I been clearly informed. She then aggressively placed the paperwork on the counter, creating an environment that felt far from welcoming--especially concerning given that this practice treats pediatric patients as well. As I filled out most of the paperwork, Kristen abruptly demanded the first sheet and became visibly upset when I didn't have certain information related to my wife. She continued to berate me in front of other patients, making the entire situation unnecessarily uncomfortable and unprofessional. At that point, I calmly stated that I didn't feel this was the right fit for me and prepared to leave. Realizing my personal information was still on the paperwork, I turned back to request it. Kristen initially ignored me, forcing me to go beyond the hallway to get her attention. When she finally acknowledged me, she became even more aggressive, to the point where she physically swung at me. I was in shock and asked her if she had actually just done that. She then accused me of intimidating her--even though I had remained still and composed throughout. At this point, Dr. Tim Kerr came out, visibly concerned. I explained the situation while Kristen continued to yell from the background, attempting to justify her behavior. While Dr. Kerr seemed like a decent person, he didn't appear particularly alarmed by what had just transpired. He suggested we "start over," but given the hostile environment, I made it clear that I would never feel comfortable receiving care there. After returning home, I did some further research and found another review from a patient who had an equally terrible experience with Kristen. This was disappointing, considering Dr. Kerr made it seem like my experience was an anomaly. It's clear that this receptionist lacks the professionalism and customer service skills necessary to be the first point of contact at a medical practice. She does not represent the values that a patient-facing role requires, and her behavior is completely unacceptable for a business that serves families and children. Unfortunately, my experience was so unsettling that I wouldn't recommend this practice to others. No patient should ever feel berated or unsafe when seeking medical care. These could be the best dentists in the world; I'm not willing to take the chance if this is what they deem acceptable for the first person who greats you as you walk in.

I have always had a real fear of going to the dentist, but both Dr. Tim and Dr. Romana are great at…read moreexplaining what is going to happen at every step of the way, and with following up afterward. I have been going to them for a number of years, and I am impressed with how they are continually improving their practice and with their dedication to keeping up with the best practices in dentistry.

The experience with this dentist was less than 'remotely' genuine. His administrative staff is…read moretruly remarkable and attentive; absolutely NO complaints about them. They were great. Upon just starting Dr. Crandall's services & being given an apparatus to wear (at night only) to restructure my jaw-line, it fell apart and I awoke to two pieces of plastic in my mouth as opposed to the 'one piece' I started with. It was unsettling to say the least, as one part was as small as a lump of sugar and could have been swallowed easily. When I spoke to Dr. Crandall about my concern, his response was, " Well, I've been using this apparatus for over 20 years and no one has swallowed one yet." He showed little to no concern, just an enormous 'defense' to this uncomfortably frail piece of plastic he used. He truly couldn't have been any ruder. I was informed by their staff that this has happened with other patients, but "no one swallowed one". This was about as comforting as "broken glass". The admin was quite empathic, but couldn't go much further than the 'truth'. We were appreciative of their support, but want to let people know that when a medical professional 'backs out the back door' when there is a significant problem ... 'move on'.

I recently moved to Pittsburgh, and so I had not yet established health care providers in the area…read more However, I felt a cold sore coming on one morning, and my usual routine out in Denver was to immediately call up my dentist and schedule an immediate appt for a laser treatment. (If you get cold sores and have never tried this, it works like nothing else ever will! And it's only $80--about $6 for every day you won't have that cold sore now). However, very few dentists offer this treatment in the Pittsburgh area, and being a new patient, I knew it would be hard to get in for a last minute appt. After trying to get in with Dr. Barber, who I found through a google search, a staff member recommended Dr. Crandall, stating that he was also innovative and might offer the treatment. And yes, he does! Dr. Crandall's staff was awesome! The woman answering the phone, Babs, was incredibly helpful and got me in ASAP. She even called back to tell me there had been a cancellation if I wanted to come even earlier. I was so grateful as the treatment is not as effective after the sore has swelled (about 12-18 hours). I haven't gone here regularly, but the treatment I received as a new and demanding client (demanding in that I needed an appt that day ASAP) was fabulous. If I decide to stay in Pittsburgh, I will be making Dr. Crandall my dentist!

I received good care there over ten years ago from Dr. Lanz Jr. Since then not only have I been…read moreunable to reach them, but I've had two dental emergencies and called their emergency line and but no one called back.. ever. Additionally a close friend paid for extensive work up front that required multiple visits. They paid up front (don't do this!) He got the first session, but was never able to reach anyone for the further procedures. Very unprofessional. I went from suggesting Dr Lanz Jr to actively telling people to avoid the practice, sadly.

I cannot say enough good things about this office. The last dentist I went to before I found this…read moreoffice was awful so I admittedly came to this office a bit nervous about trying a new dentist's office after many previous bad experiences. Every single experience I've had here has been fantastic. The front desk staff, hygienists, and dentists are all absolutely wonderful. They are kind, patient, and always take care to answer any questions I have and make me feel secure and informed. I've had several cleanings and a cavity filled there and it was the only time in my life I experienced zero discomfort during or after a filling. Parking is simple and my visits are always quick and efficient. I am so grateful to have found this office and plan to be a patient there for life!

This is my first experience there...They had to reschedule me for a check up. No big deal. So I…read morewent in 2 weeks later for my appointment. I think I had the wrong time because I was a half hour late. Dr. Culver was like "don't worry, that's fine. We already made asked you to reschedule and since it's late in the day I'll clean your teeth myself." He was sooooo nice. I thought he was gonna be all mean since I haven't been to the dentist in years. I'll be back soon. Such a great atmosphere.

Just had my first visit and could not be happier. Clean office and great staff. I brought my two…read moreyear old in for his first visit with the dentist ever and everyone in the office was so good with him. They are all genuinely kind and caring people. I have not been to the dentist in a while and they did not make me feel guilty or embarrassed at all. I had to pay out of pocket for my son because he's not on the insurance plan yet and they gave me a discount because of his young age. I had such a negative relationship with my last dentist this was a breath of fresh air!

Dr. LoCastro is by far one of the best dental specialists I've worked with. I wish every medical…read moreprofessional were as thoughtful and gentle as he is. I had a gum graft done and it was quick, painless, and my recovery was swift. And the staff is lovely!

Dr Lo Castro is so good! Super knowledgeable and has a state of the art practice! Such a…read morewonderful staff and can't say enough good things about this office. Dr Lo Castro is excellent and works well with your dentist. I can't say enough good things!