Little Shop of Horrors - "As I was leaving the store to hit the road, my car almost didn't stop and…read moreI almost drove onto traffic." (Long Read) On April 1st, 2024 I brought in my car because i noticed a brake fluid leak. After inspection I was advised it needed a new Master Cylinder. I pick up the car the next day and immediately notice it takes longer to stop when pressing on the brakes, and I have to press the brake longer and deeper. As I was leaving the store to hit the road, my car almost didn't stop and I almost drove onto traffic. The useless store manager got in the car with me to test drive the car, asking me 'what's wrong'? How could he not know? don't they test drive their cars after repairs to make sure they are safe? Manager says he felt something wrong as we approached a stop sign, but then keeps commenting 'they feel fine to me' or 'I don't see anything wrong with them'. During the test drive he gets a phone call where he states 'yeah, I need to get better mechanics in here. The ones I have are not working out' - that was not very reassuring. When we get back to the store he tells me to leave the car there for further inspection. The next day I call and speak with Paul, the service manager, for a status update. Paul advises he felt the issue when test driving the car and will see what went wrong. He suggests the brakes may need to be bled again. I decided to let them work and see when they'd get done with the work. I called for an update 2 days later, Paul advises they need to replace the brake master cylinder and rebleed the brakes. I called 2 days after that, Paul advises they are just getting the piece in. At this point I thought it was weird for them to keep the car this long since it sounds like a simple repair for an 'experienced mechanic'. I felt there was something off and they weren't telling me something. On April 6th I reached out to the Director of Operations Will Michaux. Will reached out to them and per their standards the car was ready by 12pm. I get there, the rep behind the counter advises everything was checked and double checked and everything is working fine. I test drive the car - it's a little better, but the brakes are still not safe to drive. I decide to leave, cut my losses and let someone else check the brakes since they may keep the car another month to bleed the brakes properly. If you plan to have major repairs done here, don't. For the safety of you, your family and other drivers, don't do it. Go to a locally or family owned shop instead. The store manager - a joke The service manager - a joke I will finish with the following, and I want you to read the next sentence very carefully before you decide to have any major repairs done here: It was perfectly fine for this business to let a customer drive away with faulty brakes. Would you trust a business who did that with your car...and your life?

Mr. Guy is amazing. He helped me in so many ways especially with me being a female not knowing…read moreanything about cars. Mr. Guy and Mr Gordon are the go-to guys for anything. The whole staff is awesome. We recommend everyone go there

First off they are nice people. But they do quality work at a fair price. My son has used them for…read moreyears. When my warranty expired on my Honda I started going there. Recently I had a problem with my car that one company quoted $500 that Zeagler did for $70.

Everything!! They take cars in and keep them for weeks on end most of the time four weeks. When I…read morefinally got fed up with them and told them if it didn't get fixed by the next day I would come and get it!! The owner got pissed off with me for saying that to him and he said he would not work on it so I came and picked up my vehicle! He got very ugly with me and I was so mad I could hardly hold back from knocking this dip shit out! I do not know why I came back to them three times, I guess I should have my head examined!!!! All three times they keep my vehicle over three weeks. When I called to check on how it was coming along the owner lied to me three separate times that I called. One time I had my 2004 Jeep Grand Cherokee in their shop they closed up shop for ten days and never called me to tell me so and when I told them at that time the voice mail box was full and I had to drive across town to see what was going on I saw a note on the door saying they closed shop for ten days, can you believe this crap. The old man owner needs to close this shop up for good and do everyone a favor!!!!! Do not take your car to this place you will regret it I assure you!!!!!!!!'

I took my vehicle to DSN for evaluation of several lights that had come on in my vehicle. We were…read moretold to bring the vehicle in at 8 am July 14th and they would run diagnostics on the vehicle and let us know the issue. We had already showed them which lights were going on and off along with a speedometer issue, and giving all of the fault codes showing. We were told it would take a few hours and they would let us know. We called at 430pm that day to see what they decided was wrong with the vehicle. We were told that no one had looked at it yet, that it would be the next day instead. On July 15 we were called and told that the issue was sensors. These are the same sensors they had told us a year ago were an issue with a different set of codes and light combination. We had already replaced those sensors. We did not have DSN replace them because they wanted $1300 for parts and labor that we could have done for less than $500. We told them the sensors had already been replaced and that was not the issue. They stated the sensors had gone bad and that they needed to be replaced. We finally agreed to let them replace the sensors, but they then let us know they had to order the parts and it would be at least the 16th before my vehicle would be ready. Late the afternoon of the 16th we received a call to let us know that the sensors had been replaced, but the lights were still coming on. Now they believed the problem to be ABS actuator that needed to be replaced and parts and labor would be at least $1400. They already had us for sensor replacement that had not been needed for $1300. So now they are wanting $2700 to repair the vehicle and they can't guarantee it will be fixed. After much discussion we did finally get them to admit that the sensors had been fine. That one had a lower voltage than usual but that they had not been the problem. However they would not put our original ones back on and that we still owed them for the $1300 unnecessary repair they had already completed. They said they would have to order the other part that was needed and it would be at least 3-5 business days before that part would be received and it was a refurbished part because Nissan no longer makes that part. They were told to put my vehicle back together and I would come and pick it up on Friday morning. On Friday morning I argued again that I should not have to pay for a repair that wasn't necessary, but I wasn't allowed to have my vehicle back until the bill was repaid and they would give me a $150 discount. This discount basically covered the taxes and credit card fees that they pass on to the customer when you pay with your card. I paid the bill so I could have my vehicle back. I did not get the original parts back, I can't even confirm that they actually replaced the sensors that they say they did. I did however order the exact same part that they told me needed to be replaced for $350 and we replaced it ourselves. Magically all the lights are gone, all the codes are cleared and the vehicle is working as it should. So no I would never recommend DSN to anyone. I am out over $1300 for repairs I am not sure they did, can not prove they did, but they did admit were not needed.

After a series of reprehensible experiences at Miracle Nissan of Augusta & Miracle Nissan of North…read moreAugusta, I came to Dick Smith Nissan of Lexington for my 5,000 mile service. The staff were warm, attentive, efficient, and cohesive. Even my after-service follow-up has been consistently helpful and exceptional, and that's coming from someone who grew up around the car business and was previously a service advisor. I am looking forward to returning for my 10,000 mile service in the new year!

Came to this shop with my own complete brake kit. He only changed out some of the parts and stole…read morethe rest of my kit. He also charged almost $400 to change out 4 calipers. That was not the price we discussed before I got there. I feel he took advantage of me being a woman and in desperate need to get my calipers replaced. I trusted him to do a complete brake job with the parts I brought in. A year later, I need new pads for my brakes

I have been taking my vehicles to this location for years, these guys are excellent at what they…read moredo. The drill is if you are having a problem, leave your vehicle with them, they diagnose, and call you back with an estimate. If you think you can get it done cheaper, good luck, car repairs are not cheap, but if you let that rattling or hissing go on to long it will catch up with you. Dan and mike are a great team, and will have you rolling down the road safely, also they will also give you a heads up on any potential issues they see while conducting service on your vehicle.

My car had a fan blade go through the radiator. The exhaust system went out on our other car at the…read moresame time. Brian told us they were booked for several days but to have my car towed there anyway because they might be able to get to it sooner. It was done sooner and less expensive than I expected. Another shop was recommended to repair the exhaust system because the repairs could be done for less than it would cost at Andrews. EXCELLENT CUSTOMER SERVICE!

I only take our vehicles to Andrews Auto Service. Dependable, reasonable and professional.read more

First time I took my car here was just for an oil change and tire rotation. I checked my oil the…read morenext morning and it was below the L line. I was hoping it was an honest accident, so I tried them a second time for AC service and oil change. I made an appointment and dropped my car off first thing in the morning- didn't hear from them all day until I called before they closed and they told me they FORGOT about my car and would do it the next day. Oh, and my car had no oil in it again after they changed it.

Great shop, gave me a reasonable quote, told me it didn't need to be done right away, and didn't…read moreover recommend other service. I will be going to them for my Toyota needs for the foreseeable future. Everybody that helped me was great to work with.

This shop is top tier, honest fair shop they wont rip you off im a single woman have took my cars…read moreto different shops they took advantage of me over priced me and dint fix my vesicle..this shop fair across the board i needed so many parts for my jeep it took a while to fix i dint mimd waiting the waiting are was so clean.i will only take my veicles to them 10/10 will definitely recommend...

They were very nice to deal with. I was able to schedule an appointment for the same day. They also…read moreappeared honest in their recommendations and explanations. I would consider them again.

Took my 2017 Ford Escape in for check engine light on and found out I Needed a new Motor. After a…read morecouple of weeks I had taken several cars in for 3 Man Auto to check out for me before I made a purchase. When I say Mark and his team took care of me and advised me on what to look for and when to RUN. Finally took in a 2015 Hyundai Santa Fe Sport and Mark was so shocked to find nothing wrong and advised me this was a good one Finally! Bought the Hyundai and took it initially to Hyundai for a recall and also an oil change just to register the vehicle had been taken to Hyundai for CarFax. My ABS light came on so took back to Hyundai and they fixed it and advised me I needed 5 issues fixed, so got an estimate over $1400.00 and went right over to Mark and his crew @ 3 Man Auto and when I tell you they were like you only need your belt changed everything else was fine. What I truly appreciated was the mechanic came over to me and was so honest and said they couldn't take money from me for repairs not needed at that time. After a Belt repair of $175.00 I was back on the road and man I can feel the difference in the way the car drives. took the car and bought the team lunch (Pizza). They saved me from Hyundai and over $1400.00 in repairs!!! This is my Spot: 3 Man Auto Service

The BEST mechanics in Soda City. Honest to a T. Reliable. And does the work right the first time.read more