Noel in the shoe section is worth the wait! Ask for him and he'll take his time recommending all the shoes

Noel in the shoe dept was the best! He asked about my preferences and how I felt about my past shoes I've had. He spent a lot of time with me and shared his knowledge to make sure I got the perfect shoes for the gym. He also brought out a lot of choices to make sure I was happy with my pick. See Noel for the best service! read more

Love the selection at this place, but more often than not the checkout takes forever. Why is that? More stores should optimize their checkout process for speed as opposed to data collection. read more

Did I get lucky today! Noel in the shoe department is a rock star ! I was in desperate need of new running/walking shoes and went to your Serramonte store because I knew they had a large inventory of Hoka. I had never been to a Dick's before. While stumbling around on my own I was approached by Noel who offered to help me. I told him that I'm very hard to fit and told him what I do and don't like about shoes, and that I'd heard Hoka was a great brand. He measured my feet ( something I thought went the way of disco ) and brought me a few things from Hoka to try and encouraged me walk around the store. It was a good thing he did, because after a few minutes they were uncomfortable and I explained where the unpleasantness was. To make a long story short Hoka's shoes are not my friends and Noel saw that and understood me. The man really knows shoes and understands feet and the people attached to them. By thinking outside of the box, he brought me some other shoes to try on including a pair of men's shoes and explained why men's shoes are better for me and my wide-ish feet! I struck gold and bought the perfect pair. I hope that you and your managers know what a treasure this man is. He was friendly to all including other sales people, he's really smart, really fun and funny, and as you know shopping for shoes (like swim suits) is often a anxiety inducing nightmare! He took such amazingly good care of me, and not without attending to other shoppers as needed. He juggled me and a few other shoppers with complete aplomb! read more

Fluvio was great! He was informative, helpful and was able to help me with a discount code for an expensive jersey. The place was clean and they had ample security which is helpful in helping to make customers feel secure. read more

Lots of employees but no one seems to be working. I've gone into this store approx four times in the last six months. Every time I have had to spend 5-10 min trying to track down an employee, each time I've left without the item I came in for. read more

I had a problem with my golf bag and the store manager, Mr. Hasting, understood our problem and helped us out! Im glad he totally understood out problem and didn't waste any time! I would definitely come here again... read more

Large location next to the Food Court. This store will have all your sporting needs. If you catch a sale, prices are very good. Service can be a bit lacking but I noticed that this is the norm. If you know what you want then this place can work for you. read more

Noel provides excellent customer service and goes above and beyond! I love the shoes he recommended!

Dear Management, I am writing to convey my gratitude for the excellent customer service I experienced at your store. On February 1, 2024, my husband and I visited and was lucky enough to encounter one of your employees JJ throughout our visit, he was courteous and helpful and went out of his way to ensure that all our needs were met. He provided a level of service that truly exceeded our expectations and made us feel valued as a customer. Please pass on our appreciation to JJ and for working hard to provide outstanding customer service. Sincerely, Vernadette & Emmanuel read more

So heres my review for the bike department as of 1:30pm Friday May 22, 2020. Mike, the only guy who seems to know what hes doing, and who will do it without an attitude is out due to Corona virus. Usually I won't even come here if he isn't in. Without him the typical experience is filled with bitter snark and laziness. I've been coming here for years to do minor tune ups and have given them all of my business. After today, never again. I come in sans receipt, which is clearly my fault. After talking to two people, giving a description of the bike, phone number it was sent in with, and knowing specifically that it was ready, I was told I can't be given the bike due to potential theft, by a Filipino guy in the backroom. I get it. No receipt or ID. My fault for getting excited to pick my kids bike up upon hearing they are open. Understandable, right? So I went back to my car and asked my very white wife to go get it. For reference I am Hispanic. Not long after, she walks right out in less time than I was even in there for with the bike. Unfortunately for me, after I sent my wife in who did have her ID, she was given the bike without question of ID or providing it, and based entirely on giving the same description I had just given. So this review is the first step in dealing with this. That is completely unacceptable that someone brown in 2020 in the progressive bay area is profiled as a bike thief, denied access to his property. Then a white woman walks in, gets the same exact property, without being asked for ID of any sort and is able to tapdance right out of the store without question or providing ID. And for the record, the fact that I can recognize the people working there due to how much business (5 separate bikes over 4 years) and my loyalty is repaid with accusations of potential theft is disgusting. Do not ever shop at this horrible store. Mike is the only good thing about it, and he needs to find a better shop to work at. P.S. To the Filipino man who profiled me. I garuntee I make at least 5 times your salary. I dont need to steal bikes. I buy them. read more

DICK'S Sporting Goods - Outdoor Gear Near Me - Daly City, California

Horrible place and does not care about pricing accuracy. Will try to over charge when price are displayed lower giving random reasons even though they are at fault. I hope they recieve hefty fines in the future and the store goes away as rather see places that value their customers repeat business there instead. read more

With the stranglehold that the internet has on the world's collective consciousness brick & mortar stores are slowly getting phased out. Luckily you're still able to visit a few sporting goods stores & this is one of them. Sometimes I do want to check the item out in person or browse the latest sports trends & as far as I know you're still not able to physically check out the item through the interwebs. That's not to say Dick's doesn't have a website because that do & its very well-constructed. But actually being able to visit the store has distinct advantages. Before Game 1 of the 2022 NBA Finals I went to this location & grabbed a basketball that I ended up getting signed by a member of the '92 Dream Team! The convenience of having this store definitely paid off 10 fold. Located at the Serramonte Mall it's reachable by bus pretty easily & the store itself is massive you can't miss it. Well maintained & clean with a friendly staff this store is worth a visit. Overall this place is a great place to go if you're of African descent. Your money is always good here for sure. I have never had any issue at this establishment. The customer service has always been A+. As you can see from my other reviews I have not had the most pleasant experiences lately in The Bay Area so this location was definitely refreshing...However! I write these reviews based on my experience so that others will benefit from the experiences that I have. But always do your own research! read more

Very poor service I came a few days before the superbowl to get a jersey only to find the last one my size they told me they'd have it up front and somehow misplaced it and did nothing to help. They were all laughing about it. Unprofessional and irresponsible staff! read more

Keon and Kylie were extremely helpful during my visit. I highly suggest going while they're working, your experience will be second to none.

DO NOT F*CKING COME HERE. I was attempting to try on few jackets and was refused because according to the staff it's against company policy. I explained to the staff that I'm literally naked underneath my crew neck and need to make sure it fits well. I attempted to try on the jacket but my crew neck was too thick. I don't know what kind of policy this is, because the first time we asked for a fitting room, nothing was said to us about it. What kind of policy are you implementing? If you're so worried about theft, then maybe you guys should have a staff member handling the fitting room department. read more

I appreciate any fitness equipment store being open right now with COVID going on but it seems people are desperate to find some kind of entertainment. The weights section has been completely cleared. Am I willing to pay $50 online for a single 15lb dumbbell to be shipped from Amazon with one month wait?? Looks like that's my only option nowadays. Walked upstairs to the bikes section and it's basically the same scenario -- practically cleared out. The fishing equipment -- same thing. Camping? Yep that's all gone too. The only problem is -- why do I continue to see more and more people lining up at the In N Out drive through?? read more

DICK'S Sporting Goods - Bikes -- almost empty as of September 2020 - Outdoor Gear Near Me - Daly City, California

I am hosting 20 people at my place and thought a new Blackstone would save me a lot of time and energy. I called in at 8:30pm with 30 mins to spare on a Wednesday night and Lucas answers the phone. I explained how I would be on my way if he could confirm it was available. Lucas explained they did and as long I was here before closing he would help. To my astonishment he was waiting by the box when I got there with a smile! Wow He said "I will load it up and meet you by the register" I asked if it was really that easy. When he met me by the register he offered to wheel it to my vehicle and even helped me load it. He could've walked away but took the time to ask me what the occasion was. I was pumped to share with him I am hosting my first New Year's Eve celebration for my extended family. The fact that he asked just blows me away. In this time of diminishing customer service Lucas showed that it is alive and strong in him. I was that typical last customer of the day and he made me feel no different. Thank you Lucas! read more

Came in on Friday to buy earplugs or earmuffs for two special needs kiddos to play at Dave and Busters next door. I bought them there in the past, and surprisingly just because they don't sell guns anymore, they decide that ears don't need protection from any other event or sport (ie motocross, nascar, concerts). I was extremely disappointed. I gave an overall 3 because I can find typical sports gear at a pretty good price sometimes and their associates are usually really helpful. read more

Y'all got some stupid workers, before i went into the store I called and asked if y'all price matched with Nike, employees said yes. So i go into the store, shoe department was great, so I got the shoes, and brought it to the front, the cashier Joaquin, said "naw we don't bro" I said i just called and you guys price match with Nike. This square said "oh but it has to be the exact shoe size", you dumb fuck, size don't matter, it's the same shoe model. Have better training for that, calling him out JOAQUIN, where'd the manager? When I left I called the store again, and whoever answered confirmed again that they do price match with Nike, smh read more

DICK'S Sporting Goods - Proof, this is dicks sporting customer service chat - Outdoor Gear Near Me - Daly City, California

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I spent about $800 on fitness equipment here... Rented a car drove down from San Francisco. Now I'm at home setting up the bench that I bought brand NEW and I come to find out that it it's partly put together wrong the package has been opened it's clearly used or at least it has been returned. What am I gonna do repackage it back up bring it back down the store rent another car deal with a whole bunch of BS. stores know that about customers were basically stuck with what they gave us. it's sad to see a great American store like Dick's Sporting Goods gone completely down the drain. I try to go out of my way to support retail stores to keep jobs in our cities and then this is the type of thing I have to deal with... absolutely terrible. I will say everyone who worked at the store was really nice to me and it's not their fault but the organization as a whole is clearly not working properly. read more

DICK'S Sporting Goods - This is how it came brand new out-of-the-box workout bench - Outdoor Gear Near Me - Daly City, California

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My friends and I went into Dicks looking for a pair of shoes. I had the opportunity to work with Lucas. He was super helpful and had top tier service. Much appreciated!! Thank you for your great service!! read more

A relatively big sporting good store that has an assortment of different items to meet all of your sporting goods needs. My husband had come in looking to purchase a sweatshirt and unfortunately was not able to find the one he wanted in his size. However, they still had a decent selection of other clothing items. The parking is kind of a pain here though - the lot here is always super full and it takes a bit of time going up and down the lanes to find a free space. read more

This is a solid location in terms of being a sporting goods store and has some nice Bay Area sports team logo gear to wear for the San Francisco Giants, Oakland A's, San Francisco 49ers, Golden State Warriors and other teams as well. It's located in the Serramonte Center Mall a.k.a. Little Manila-ville, where it's indoors with lots of parking. read more

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Came here looking around for an athletic shoes. An employee named Noel is so kind enough to offer his service. He is an exceptional employee, very friendly, gives recommendations and knowledgable on products. He eagerly answered all questions and he goes above and beyond customer service. We see his passion and dedication to his work. Noel is a keeper and Dick's better give him an incentives. Thank you Noel. read more

Wrote a review for the wrong store. My apologies. I have corrected the location. I'm sure the people at this location are much better than the employees at the roseville ca store. read more

This store needs a complete management review on customer service. We shop here about once per month. Bought this glove ($80) and the ball went right through the leather strings when my son was playing catch. He kept good care of this mitt- used it roughly 10 times (in just over a month). I showed the clerk (she was no sales professional) the glove and my receipt- she gave me a line that I couldn't exchange it due to "it not being in resealable condition." I asked to speak with a manager- (on duty manager at 9:45 am on Sept 27- Caucasian male in his 20s) he came out and told me the same line. "Original package in 'resellable' condition." Of course it's not 'resellable'- it's defective! If it was 'resellable' I wouldn't need to exchange it. I don't want my money back, just an exchange to a glove which is properly made. He was very dismissive and refused to discuss it further. His next, and final, line was the best- "contact Wilson (glove manufacturer)." Clearly this branch lacks any customer service skills from the top to the bottom. I went outside and contacted the corporate office. Sent them the pictures. They contacted the store and they still refused (must've been the same inept "manager"). They did come back on and issue me credits to purchase a new one. I will continue to shop online, but will NEVER go to this location again. I'll travel further to go to a different location if need be...I'll also tell my family and friends this store does not stand behind its products...(I did wind up going to a competitor and purchased a new glove and bat.) read more

DICK'S Sporting Goods - Outdoor Gear Near Me - Daly City, California

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I never really shop in dicks maybe once a year I got some slides for an outdoor party. I tried to exchange for the correct size they would not give me an and the receipt was missed by a couple days so I have a brand new pair of slides that I will never wear. After the manager tells me no, she almost hit me with a cart full of things she wasn't even looking where she was going. I should've filed a lawsuit. read more

Average This DICK's location has been around for a while now. The inside is very big and spacious, with 2 floors. They sell every kind of sports equipment you can think of, from fishing to ski'ing to the usual running, soccer, basketball, and gym etc. Unfortunately even though they have huge breadth, they do not have much depth. For instance, even though they sell ski equipment, most of the equipment is below average. For instance, they sell ski goggles, but none of them are sunglass ski goggles, so are useless for ski'ing in Tahoe (the closest ski resort). All the ski goggles they have available, all have their boxes opened up, some with tears on them, and most are really cheap "toys". Essentially, DICKs is a good place to go for "toy" sports equipment. If you just need soccer shoes to play soccer for fun, great. But if you are looking to win soccer games, probably avoid buying stuff at DICKs. Because even though the prices are cheap, you'd probably save more if you invest that same money into better equipment, instead of buying something from DICKs and then have to buy better equipment again. Overall, a good go-to place for random sports equipment if you just need to get the basics. read more

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Love this store. Opens early and stays open late. This is my go-to sporting good store. Wide selection of stuff. The employees are friendly and helpful. Guy in the golf dept is cool. Helped me find a putter and chipping net. read more

We went here to find men"s soccer cleats and it was just so disappointing. Not only is there insufficient store employees here to help, the biggest issue is there is no stock. We tried to find cleats in a men's size 11 for nearly ten different cleats and there was nothing in stock. Plus, the poor employee helping us had to go to the other side of the store to even look for a shoe because the shoe storage was on the other side of the store. I understand it's expensive to keep a lot of stock but you have to have something. Otherwise, there is just no incentive to go to a store. read more

My husband was looking for a running shoes and Noel from the shoe department was very helpful, polite and very knowledgeable on the different brands and types of running shoes. If you need help on shoes look for Noel and he will patiently explain and give suggestions on the best shoe that will fit you. read more

DICK'S Sporting Goods - HOKA running shoes - Outdoor Gear Near Me - Daly City, California

Very large store. 2 stories and lots of merchandise. Over priced as usual but you if you are ever looking for sports apparel they have it all. read more

I checked for an item that showed they had in stock @ Daly City. When we drove out of our way to get there, there was no such item. In fact, the items seen online were not at all available in this store. Mind you their online ordering system said that not only was the item in stock but one may pick it up in the store. I decided to look into an independent local store in my neighborhood which carried a similar item and got that instead. I guess Dick's just want to displease potential customers so that they don't patronize them. It works. One would think that this huge two storey sporting goods store would have a huge inventory. But sadly it is not the case. read more

Man FUCK this store. If any customer request requires more than 1 milligram of efforts this staff will let you down. Unbelievable. I was trying to get these people on the phone for 1 hour yesterday to simply ask if one of their shorts had an inner lining so I could buy a like pair online. All that needed to be done was check which would have taken no more than 2 minutes to do so. The girl I was on the phone with was probably high as a kite because after explaining this to her and her radioing back and forth with another staff member asks me "yeah do you want to come pick up the shorts in store" I proceeded to re-explain what I was looking for and she radioed back and the staff member on the other line got lazy and told here "yeah just tell him they are lined" (I could hear the radio; was not on hold) I ordered the shorts and turns out the pair I was looking for was not the lined pair. Thanks for nothing. Moments like this test our patience read more

Direct quote from the employee in golf section when I was trying to return a $350 club I bought online less than a month ago that was defective... "We're your last resort. It's broken. We can't repair it, we can't sell it. You can get $45 store credit, usually the manufacturer can help, but we can't". I asked why am I buying golf equipment from your store? They looked back blankly, almost knowing they weren't where you should shop, and then he went into his office to hide. read more

The manager was very disrespectful and unprofessional when I made a return the cashier matt should take the managers position

Bad customer service they are not willing to help 5 people on the cashier without customer socializing with their manager and let one salesperson struggling in the shoe department very very very bad experience don't shop there Does not deserve star rating just use 1 in order to post my review read more

Horrible delivery, process and customer service. I ordered an elliptical machine. I called directly and they gave excuses about the delivery. My delivery game scratched up and the service men were incompetent. The handlebars on the machine were extremely loose. When I called DICK'S Sporting Goods, they claimed they couldn't do anything. It wasn't there problem and they didn't even apologize. After paying for such an expensive piece of equipment, I should be able to receive somewhat adequate customer service. read more

Got helped by Miguel . Very nice guy very helpful I've encountered him a few times . Always makes my shopping easy