I am writing to express my frustration with how my wife and I were treated during our visit on June…read more6, 2026. My wife has a serious back condition and lives with a disability. She also had her medical task-trained service dog with her at the time. We are not new customers--your staff has seen us in the store multiple times before, both with and without the service dog--so there should already be awareness of her condition. When we arrived, there were four power scooters available, and we asked to borrow one, as we have done many times in the past without any issue. However, we were stopped by an employee named Neil, and my wife was told she could not use a scooter--even after explaining that she has a metal rod affecting her spine and was in pain. We were then directed to Kristin near the entrance. After waiting several minutes, she called a manager but largely ignored what I was explaining about my wife's condition. Despite clearly communicating the situation--and despite your staff being familiar with us--we were denied use of a scooter and told they needed to keep all four available for other customers. I even offered to leave my driver's license as collateral, but that was dismissed without any consideration. Frustrated and disappointed, we left the store. Afterward, we called and spoke with Elizabeth, who was far more understanding and willing to help--something the in-store staff did not offer at all. We have always borrowed carts from your store without issue, so this experience was both confusing and upsetting. The lack of empathy, consistency, and willingness to accommodate someone with a known disability is unacceptable. I was fully intending to make a purchase during that visit, but instead, we left feeling disrespected and overlooked. This situation could have been handled very differently with even a small amount of understanding and basic customer care. I hope this is addressed so that no other customer--especially someone with a disability--is treated this way. Very disappointed,

The Gurnee location Bass Pro Shop has a good selection of sporting clothes and many unique items…read more We were greeted very nicely at the entrance by Bob. They have a shooting range as well as the marine aquarium with fish species you'd find in the area lakes. I noticed that depending on where in the country you visit one of their shops, there's always items that are exclusive to just that state. In my own opinion, sale prices aren't really a good deal to be found. They don't mark items down much.

This rei location has a large selection. They had some clearance areas and I found a nice hydrating…read morebackpack! Pricing varies from low to outrageous, but I feel that's how sporting goods/outdoor gear runs. Cashier was Joey and he explained the membership to me. I decided to join at this time as there were a decent amount of incentives and coupons.

REI and I have a love hate relationship. I never find anything that calls out to me. Unfortunately,…read moremany things don't fit me well either. I did find a gray Patagonia zip up that had my name all over it. I was greeted multiple times and the employee was helpful getting me a fitting room. The cashier was super friendly signing my wife up for the membership.

Another visit to North Chicago side, another trip to the outlets to shop at the UA Factory House!…read more Bought some Project Rock shirts that were 40% off, a pair of Joggers and UA Wristbands. Pretty good deals! Didn't see any pairs of shoes that seemed interesting enough to purchase this time around, though. Was also thinking about getting the backpacks and hoodies, but changed my mind. Figured it was going to be too much. Anyway, liked browsing around and checking out different items that were available for sale for everyone. Glad to have found a few to buy and take home!

From the owner: Under Armour serves as a catalyst for the progress of athletes and our communities. Our purpose…read moresits at the intersection of "Who We Are" and the "Need in the World" we can fulfill.

05/17/26 - I love the merchandise @ North Face but I'm not crazy about the prices. They have some…read moregreat merchandise but I find their merchandise to be a little on the pricy side. I'm going to South America later this year so I'm trying to find an inexpensive light weight waterproof jacket or poncho. They have a number of jackets that are waterproof & windproof but I find spending anywhere from $160 - $300 for a single use jacket excessive. I'm thinking maybe a poncho that can roll up into a tiny pouch & be attached to a carabiner might be a good idea & far less expensive. This would also save luggage space?

The selection was varied for women's options. The prices are pretty decent with 60% off everything…read more Definitely would return. People were super nice and greeted me upon entering!

Offshore contacted Eddyline and changed their order with them so I could have two matching colored…read morekayaks, a Caribbean 12 FS and a Caribbean 14 FS, and delivered them to my home in Noblesville Indiana. My local Eddyline retailer was unable/unwilling to do the same. Great communication and pleasant demeanor. Highly recommend Offshore in Lake Bluff.

We spoke with Sam from Offshore, regarding repairs to our Zodiac boat…read more After much discussion with Sam his integrity became apparent in that his honest opinion was that spending additional money to repair this boat would not be worth while. He is to be commended for his honesty in appraising the return value for the expenditure for the need repairs. He took the time to honestly evaluate our Zodiac boat rather than turn just a "quick profit". We honestly would not have know the difference. He runs his business in a forthright manner to be commended in this day and age the "Quick Profit". Thank You M. Jens

You couldn't ask for a more knowledgeable place to go. If you want to learn how to fish lake…read moremichigan you must stop here before you go out.

Lake Michigan Angler is the most complete salmon tackle shop in the entire Great Lakes. They have…read morehundreds of dodgers and flashers plus thousands of spoons and a great selection of casting and river gear. The best part of the store is their knowledgeable staff; especially that guy who kayak fishes. All salmon fisherman need to stop there.

Juile up front was a great help and such a sweetheart definitely should be the manager since we…read moreasked for the manager and he (Dan) was busy to come up and said we need to wait! Tamera definitely hates her job we asked for shoes in the back and they don't have them but when asked up front they did in deed have them! Blake was very helpful and brought us the shoes that Tamera said they didn't have! What are the odds! Lol!!! When another customer asked what her problem was we agreed she was little nasty! Dan did talk to us, telling us he's short staffed. Sadly, the staff he had "helping" customers don't have a common decency with customer service skills! Tamera should definitely be working at an Amazon warehouse where she doesn't have to approach customers. I've been to multiple Dicks sporting goods, by far the worst experience I've ever encountered!!

I stopped by on Thursday to purchase a Bulls SeeRed 2022 playoffs T-shirt. Mariana helped me find…read morethe shirt, and let me into the fitting room to try it on. I also had an excellent experience with James, who was my cashier. Tough loss last night for Da Bulls, but hopefully we can rebound in Game 4. Who knows, maybe I'll be able to come back in June to purchase a Chicago Bulls 2022 NBA Champions T-shirt. A boy can dream, right? Much gratitude to the entire team at DSG VH.