Very friendly staff with a small but good selection of outdoor gear. I love the low pressure…read morefamily atmosphere. Great book selection for the outdoors, and an extremely knowledgeable staff. The owner has been all over and can share stories about trips from around the world. I haven't been this impressed since leaving Seattle.

I've been buying Xmas gifts here (for others and myself) for more than 10 years now. The staff…read moreknows their stuff about a wide range of outdoor gear, and if they don't have what you're looking for they'll order virtually anything you want. Super-friendly, no sales pressure. Love this store!

If I could sum up my West Marine experience today it would be in the negative numbers as the steam…read moreis still coming out my ears. I was at the Peabody store, and asked for a hand held electric horn. The overly solicitous and somewhat condescending gentleman did not believe me there was such a thing. So he walked me over to the horn section to show me there was no such thing.....at which point I informed him again it is on the catalog. So then I stood there while he looked it up. Voila....and seabrook had one. We called ahead to hold it and then drive up. At Seabrook the customer service was no less irritating. Two registers open. One where several of the staff was working with one man at length....all of them staring at the computer. The second one operated by a young lady. The other young lady in front of me was rather chatty, had to run back for a price on something that she couldn't find? And kept chatting even after she paid. I finally interrupted and asked if she knew where they were holding my ELECTRIC air horn. (At this point there was quite alone behind me too) and was told that I had to go to customer service..... So I sat there for a while, alone at first, and then Jed Clampett showed up with another salesman. The idle conversation was no less infuriating.... Another person came over to look up something for someone else, and I grabbed him and asked him for my air horn. I took it back to stand in line, and finally left. I'm not sure whether the lack of intelligence or courtesy in their stores is a plot by West Marine to get us to shop more online, but at this time I am happily in support of a conspiracy theory....

The local store is understaffed. The staff was really not very helpful. I ended up ordering stuff…read morefrom the Internet from their store a month ago. I'm still waiting for the delivery to the store. After two weeks I called the store and was put on hold for no less than 15 minutes and was told I needed it a SKU number. The tracking number on the order is not related to any known mail delivery service. I was told by customer service that it means nothing. I was informed that a West Marine delivery truck left from one of the Carolinas last week and had to deliver to every store along the way until they gets to New Hampshire. I'm still waiting.

Excellent place to get your surf gear and a coffee…read more Wetsuits. Sunglasses galore. Swim trunks, board trunks, all the accessories. Most important: BEER. Sandwiches, coffee, grain bowls and panini round out this semi surf bar that's a cafe that's a sandwich joint that's on the beach. Schwing!

Moved here from California! Was worried there'd not be much surfing in the New England area. Came…read moreto Rye and was delightfully surprised! Felt right at home and the staff was so nice and kind! Board Swap weekends are the smartest thing I have ever heard of! Can't wait to come up and sell two of my boards and buy a new long board from these guys! Definitely come here!

We showed up at the meeting location for a surf lesson on time and there was no one here. We had…read moregone to the shop before heading to the meeting site and checked in and the woman said you're all checked in and apparently never alerted anyone that they were checked in. After I called the surf shop to advise them that there was no instructor at the meeting location, I was told who we were supposed to have as an instructor apparently "had a mixup in his schedule" is what the young lady said when calling. This isn't the first time this has happened. When we did this last year same situation of a schedule mixup. The young gentleman at the shop where you pick up your wetsuits are very pleasant and helpful. I was later called by one of the managers to let me know that they were refunding for the full cost of the lesson and that we would still get our lesson. They said they were refunding to apologize for the inconvenience of waiting over 30 minutes past our lesson time for an instructor to arrive.

It's been my surf shop for over twenty years. It's one of the first places I go when I visit home…read more Obviously my go to spot for all surf needs.

I'm writing this review to get someone's attention from this company. I have emailed and called…read morewith no response. My husband and I both got fitted, his are great and for two years I've been trying to "break them in". The cramping I'm getting is extremely painful! I went to a local boot fitter to see if they could help since Hampton NH is far for me. This fitter is extremely experienced and fitted the world cup team back when he introduced Mikaela Shiffrin to her first sponsor. So he knows his stuff in other words. One look at my foot and calf and his words that this is not the stype of set up for me. The strolz foam filled boot is for someone with thin legs, high arch and thin calves - thats my husband, I'm the opposite. He removed the custom lining put in a stock lining left over from another off the shelf boot (Free of charge) and now my cramping is gone. I'm left with a partial plastic boot holding the stock insert since the bulk of this boot is really the foam filled insert. According to this boot fitter, my foot arch and calf combined do not make me a candidate for this type of custom boot fit. During the process at Strolz it was hard for the fitter to find something that worked with my calf and at that point my feeling was that I should give up but he pushed on that he would make it work. I wish I listented to my gut and just stopped the process right there. I'm sick to my stomach that we paid so much for custom boots that I cannot even use. Trying to reach strolz to get a refund for these "lifetime" boots that are uselss to me now. I hope to hear from someone there soon!

I took my son here to find him custom fit boots to fit his feet after years of discomfort in both…read moreski boots and snowboard boots. The service and product exceeded my expectations. It was awesome. My husband and I both have custom boots from different places in Utah, but next time we need new boots, I'm making the trip here. This is real quality and care.

This was one of the best trips I've been on. A friend of mine who had taken another trip with SUP…read moreYO invited me to go with her. There were 12 of us and everyone got along. I don't know if the type of vacation (hiking and camping) helped to self select the people but by the end of the week we had gotten really close as a group. SUP YO also picked amazing guides. They were fun, funny, knowledgeable, and basically one of the gang with guide authority. The owner of the company came with us on this trip. She was fun, did everything we did, never put on any airs, and I felt like she was "one of us.". All of the food, hotel, etc was taken care of. We even celebrated a birthday for one one of the hikers in the group! I am looking for more trips to go on with SUP YO and a group of us are planning to go in another trip or a weekend hike together again!!

From the owner: SUP YO exists to connect like-minded souls through outdoor adventure. With transformative…read morepaddleboard yoga, hikes, retreats, and outdoor escapes, we inspire others to step outside of their comfort zones, challenge themselves in mind, body, and spirit, and discover their truest selves.