Amazing service, great selection of used gear, traded in my daughter's old gear for an updated pair…read moreof boots and skis. Quick turn around time for tuning.

Incredibly rude to me over the phone for absolutely no reason at all. I bought a pair of skis here…read moreand was nothing but polite to every employee I spoke with. The audacity. Hope y'all go outta business

I have nothing but great things to say about Fire on the Mountain. A year ago, I went into the shop…read morelooking for skis, knowing nothing about what I should be looking for. I was new to skiing, so I just wanted to get some gear where I could continue to build my confidence on the slopes. One of the employees asked me all of the right questions without being judgmental or condescending. He asked me what my skill level was, the price I would like to overall pay, etc. With that, he brought out some boots and they fit perfectly and comfortably. He then showed me some skis that would be good for my height...and with that I left only paying $800 for boots, skis and bindings. Each step of the way, the employee kept making it clear that he wasn't intending to sell me anything, and that he would understand if I wanted to shop around elsewhere. Again, this set me at ease knowing that he was providing me with non-pressured service. Since then, I have returned to Fire on the Mountain to service my skis regularly. Recently, I brought my skis to get serviced, and I asked them about my boot, which had a buckle that was bending. They quickly offered to fix it, and when I went to pick it up, they completely fixed the boot and added a double screw to ensure that it was fastened in. As previously stated, I have nothing but great things to say. If you are looking for ski or snowboard gear in a nonintrusive environment, I highly recommend Fire on the Mountain! Their employees and customer service is unlike any other.

New to the area, and my son wants to start snowboarding. He got a hand-me-down board from his…read morecousin but needed to be set up with boots, helmet, goggles. The young man helping us out was very knowledgeable, and super helpful. He helped us find an affordable pair of used boots that were in great shape, and worked with us to pick out a helmet and goggles. The whole time he shared a ton of information drawing on his own experience. We were lucky that we walked in when it was quiet, and he was able to devote a big chunk of time and attention to us. By the time we were finished the place felt packed and the staff was bouncing around, but still seemed to try and offer a great experience to all of their customers. I will definitely go back when we need more gear.

Had an issue with my Specialized Vador SL 4.0 and brought it in. Dave not only fixed a failed…read morecontrol module but identified two other mechanical issues he identified on the test ride. Over and above service .

We are so thankful for a great deal on a bike, lots of help online, and the shop hurrying to ship…read moreout a bike in time for a race. They're awesome!

I'm writing this review to get someone's attention from this company. I have emailed and called…read morewith no response. My husband and I both got fitted, his are great and for two years I've been trying to "break them in". The cramping I'm getting is extremely painful! I went to a local boot fitter to see if they could help since Hampton NH is far for me. This fitter is extremely experienced and fitted the world cup team back when he introduced Mikaela Shiffrin to her first sponsor. So he knows his stuff in other words. One look at my foot and calf and his words that this is not the stype of set up for me. The strolz foam filled boot is for someone with thin legs, high arch and thin calves - thats my husband, I'm the opposite. He removed the custom lining put in a stock lining left over from another off the shelf boot (Free of charge) and now my cramping is gone. I'm left with a partial plastic boot holding the stock insert since the bulk of this boot is really the foam filled insert. According to this boot fitter, my foot arch and calf combined do not make me a candidate for this type of custom boot fit. During the process at Strolz it was hard for the fitter to find something that worked with my calf and at that point my feeling was that I should give up but he pushed on that he would make it work. I wish I listented to my gut and just stopped the process right there. I'm sick to my stomach that we paid so much for custom boots that I cannot even use. Trying to reach strolz to get a refund for these "lifetime" boots that are uselss to me now. I hope to hear from someone there soon!

I took my son here to find him custom fit boots to fit his feet after years of discomfort in both…read moreski boots and snowboard boots. The service and product exceeded my expectations. It was awesome. My husband and I both have custom boots from different places in Utah, but next time we need new boots, I'm making the trip here. This is real quality and care.

I was a little disappointed in the experience at the Hudson location. The staff was less then…read moreattentive towards both my wife and I as we purchased well over $3k in golf clubs and accessories. The fitting was nonexistent and staff handed me two clubs to swing . The Taylor Made gold Kalea that she purchased were not fitted and pretty much off the shelf. I guess I was expecting a little more guidance. Not sure if this is how they treat new customers but if it is I'm sure they won't see many back.

Just did a regriping of my clubs they were helpful choosing what would work best for me. They did…read morenot have an Odyssey grip for my putter. They told me to buy it bring it there and they would put it on. They did this with no problem. Class act company.

It's the 3rd board I've purchased from Brian at Eastern Boarder, the Never Summer Snow Trooper 159…read more It rides like a Lincoln Town Car!

I went to Eastern Border a few weeks ago with my girlfriend to get some snowboard gear for the…read moreupcoming season. We were greeted instantly by Brian, who was more than helpful during our whole visit. I explained to him we were new to the sport and did not want/need the most expensive equipment. He hooked it up with a lot of discounts (since we were buying in bulk) and made sure we took a look at last season's gear to save money. I received some of the best service of my short 28 year old life...I'd gladly go back anytime, although I hope I don't need to...Brian even offered to help with our bindings as well. Have I mentioned how cool the shop is? Highly recommend - would not go anywhere else for gear or snowboard insight.

Been going there for about 8 years, I buy gear for myself, my wife and my 2 grandchildren. Not rich…read moreso I need to get good deals. Mike has always been great especially with the kids and you'll always leave feeling like you did well. Also, I'd rather support a small business anytime.

My wife and I went here last week to get some ski equipment. We thought it may be overpriced as it…read moreis a smaller shop. This was definitely not the case, the items we purchased were very well priced and they had a great selection. The staff were also very friendly and knowledgeable. Going to go back and pick up a few more things. One more thing, you can sign up for ski trips that they organize.

The team of sales people, Technical people and service people are all very knowledgeable making…read moreyour shopping experience a good one I've bought several pairs of boots and skis there and each time it's a great event even some wonderful clothing for my grandkids. Enjoy the experience.

Had repeated issues going to a competitor that's closer to me, so i decided to give Ken Jones a…read morechance at tuning my snowboard. Smooth transaction, no funny business like the competition AND THE PRICE WAS LOWER. This store has a much larger selection of skis, boards, bindings, goggles and apparel than the competition. Thanks!

We went in last week and Doug was absolutely amazing. He not only helped us pick out bikes, but was…read moreso knowledgeable and helpful fixing our old one. When we were having trouble fitting all of our bikes on our car bike rack, Doug came out and helped us put our bikes on the rack. He was so patient the entire time we were there. He even ran inside to get a tool to space out our rack better. He went above and beyond; we will definitely be going back to sun and ski, anytime we need bike or ski equipment thanks to Doug.

Went in this past Saturday. They had some bikes but only 2 options for shoes with very limited…read moreoptions for sizes

Completely unacceptable experience here…read more I was the only customer in the shoe department. I waited over twenty five minutes, hoping to try on several pairs of shoes in my size. Two young employees in the shoe department were focused on restocking; after fifteen minutes of waiting, I asked one of them for assistance. (I also heard on one of their radios that someone was waiting for assistance in the shoe department. That'd be me - the only customer in the shoe department.) The two young employees avoided eye contact and the one I asked for help from told me the other employee would help me - I waited another ten minutes and neither stopped restocking to help me. I felt invisible, and angry, that I even bothered driving the 30 minutes it took to get here. I was planning on buying at least two expensive pairs of shoes for the upcoming school year - but alas, I'll be looking elsewhere. Not sure if the pressure to restock is so great from higher-ups or if the two young workers were simply avoiding working with customers. Either way, I will NEVER be back in this Dick's as there is clearly something wrong in this location. Looking at the other Yelp reviews, I'm not the only one with a bad shoe department experience. What a shame.

There's a good selection of athletic wear, shoes, and equipment with lots of staff. I think the…read morebiggest challenge here is that a lot of the associates are young and maybe haven't received training on customer service and where everything is located in the store. As long as you know that, level your expectations and get what you need in store. Otherwise, order online.