This is the second negative experience in a row that I've had at this store. I don't experience…read morethis at other Men's Wearhouse locations. Several months ago, I came in with a sportcoat that I had purchased there about a year before. I had lost a lot of weight and I was trying to determine whether I should get the jacket altered or I should buy a completely new jacket. The salesman acted like he could not be bothered with me. So I ended up leaving and going to the Oxnard store where I purchased a brand new sportcoat there thanks to the manager of that store. Fast forward to today. I was looking for some men's dress shirts. The sales person measured me and determined that I'm an 18 1/2 3233. Well, they don't have shirts in that size. That's OK. But absolutely no suggestions on how I could have a shirt in that size. For example, the salesman could've suggested that I get the shirts altered where the sleeves can be shortened, and some of the material can be taken in. No. He didn't do that. Basically it was just- sorry we cannot help you because we do not have a shirt that could fit you. So I guess I'm going elsewhere to find dress shirts. This is not your dad's clothing store where they try to help you. You're basically on your own here. I've never been in a men's clothing store, where they really don't want your business. So, I won't be giving it to them.

Amazing experience with our consultant Josh. He was so kind and professional. There was no pressure…read moreto buy anything. He helped my fiancé find a suit. Would come back again! 10/10 customer service from Josh.

I came here after an exhaustive search at Nordstroms and a horrendous experience at Macys for a…read moredecent suit. Robert was the most compassionate, patient and most well versed person in suits. The minute that I walked in, he immediately walked over and assisted me with selecting the right suit and pair of shoes. He listened to all of my requirements and was able to narrow down the best suit for my needs in just a few seconds. Their onsite tailor came out and took all my measurements and even had my suit ready before the week was over! I have a slightly overweight and stocky upper body type -- their tailor worked his magic and made all the right adjustments to my suit to ensure a comfortable and relaxing fit. If you're looking for a cheap one-time suit, this place isn't for you. Their clothes are all imported and are therefore much pricier than department store clothes, though you're paying for the quality and precision craftsmanship. I would rather invest in this amazing line of clothes than keep buying overpriced luxury brand clothing from department stores that lose their color after one wash and fit awkwardly. I highly recommend this clothing store to anyone looking to enhance their wardrobe and stick out amongst the crowd.

We picked this place to buy my fiancé suit and Robert's service was Excellent, from our very first…read morevisit to ordering the suit and trying on along with measurements!!! He was a class act. When we went to try on and pick up..it wasn't Robert. This man was so rude...he spoke extremely rude to me and was not a pleasure. He might even be the owner. We invested in what to us is an expensive suit $800 and would expect better service during try on and pick up to make sure we were happy. It was the complete opposite!!! We had already paid for the suit. I was very upset with this service and thats why I am here. I wish we would've just come back when Robert was working!!! I will never give this owner my business again or refer my family or friends here.

I am writing to share my recent experience at your store. This is my favorite place for travel…read moreclothing and workout gear, but the exceptional customer service is what truly stands out. I had a great experience during my last visit thanks to Elisa and Amanda. They were both incredibly courteous and helpful throughout my time in the store. Thank you for maintaining such a high standard of service.

I loved this place when it opened. I shop regularly, it's really nice to try stuff on when I was…read morelimited to only online shopping for so long. But wow this store has been on a steady decline the last 8 months. The staff member with the blue hair is so unfriendly, I have interacted with her on at least 4 shopping occasions and all have been unpleasant. She's not friendly, makes rude facial expressions to her coworkers when working with customers and thinks nobody notices. She has never greeted me. The really friendly customer service staff have never lasted here, but all the unpleasant ones remain which is usually a good indicator that management is lacking. Now when I go to the store I just keep to myself, I'm too nervous to ask for additional sizes due to so many unpleasant experiences. It's not just the girl with the blue hair, but she does seem like the worst. Too bad, it's a beautiful store styled well and in a great plaza.

I had such an amazing experience at this Nordstrom location. I ordered a beautiful pair of St…read more John's pants online, but unfortunately they were too big. I came into the store hoping they could order me a smaller size, but it wasn't available. Sharen stepped in to help and brought out the seamstress, Zohreh, and I'm so glad she did. These were expensive pants (around $1k), so I really wanted them to fit perfectly. I really did not want to return them. Zohreh was incredibly knowledgeable, patient, and such a pleasure to be around. I mentioned I had a special event coming up, and she reassured me she could have the alterations done in time. I've been to several other Nordstrom locations before, but this one was by far the most pleasant experience I've had. Everyone was so warm, helpful, and accommodating, and the whole experience was just wonderful. I'm so glad I didn't have to return the pants. Really grateful for the amazing customer service from both Sharen and Zohreh.

They have a very nice selection of quality, designer clothes/jewelry/perfume and cosmetics. They…read morealways treat customers with great service.

Shoutout Avyn! I popped in here to try on some Uggs on a whim and this girl was SO sweet! I was…read morelowkey so pleasantly surprised at how amazing & effortless her customer service was(: She made me feel so welcome and was such a breathe of fresh air! A++ customer service girl!

I came in looking for a pair of slip on shoes because I recently had surgery making it difficult to…read morebend. McKenna was so sweet. She went above and beyond to help me as I'm not super mobile. She even helped me scotch-guard my new shoes in store so that I would not have to do extra work at home. I greatly appreciated her care and excellent service.

My first time at this mall and it blew me away with how spacious it was…read more I love the entire structure of the mall. From decor to detail of the entire space. They had handful of stores I usually shop at.

I am writing to file a formal complaint regarding my family's experience at the Build-A-Bear…read moreWorkshop at The Oaks Mall. My four-year-old son and I visited the store to celebrate his birthday, a tradition we have enjoyed every year since his first birthday. What should have been a joyful surprise became one of the most disappointing customer service experiences I have ever had. When we entered the store, the first sales associate asked when my son's birthday was. I explained that his birthday was June 29 and that we were still within a month of his birthday. She responded, "As long as it's in the month of July." I explained that it was within the past month, and she immediately told me that was not allowed and that I would have to pay full price for the birthday bear. I politely asked, "You can't just honor it?" She walked away to speak with someone I presume was the manager. When she returned, she told me they would honor the $4 birthday bear, gestured toward the eligible bears, turned around, and walked away. She never came back. My four-year-old son stood there waiting, excited for what was supposed to be a birthday surprise. We were left standing without any assistance until another sales associate finished helping another customer. I finally had to ask, "So, is someone going to help us?" The second associate looked confused, looked around for the first employee, and then stepped in to help us. I want to recognize that this second associate was exceptional. She immediately made my son feel special by giving him a birthday badge and enthusiastically celebrating his birthday. The associate who stuffed his bear was also warm, patient, and kind. Their professionalism helped salvage part of the experience, and I am grateful for the care they showed my son. By that point, the excitement surrounding the birthday bear had disappeared. I no longer wanted to continue discussing the promotion after the way we had been treated. Instead, I let my son choose a full-price Chase bear because I wanted to preserve what remained of his birthday celebration. As we were finishing our visit, the original sales associate returned and asked the other employee whether she had collected our name and email "for the birthday bear," despite clearly seeing that my son had selected a full-price Chase bear instead. She continued questioning the other employee while glaring at us. Her demeanor throughout our visit was hostile, dismissive, and unwelcoming. I left the store feeling embarrassed, humiliated, and deeply saddened. What troubles me most is that I watched other families receive warm, attentive, and courteous service while my family was treated differently from the moment we entered the store. Based on the totality of this interaction, I believe we were subjected to discriminatory treatment. While I cannot know the employee's personal motivations, I know how my family was treated, and it stood in stark contrast to the treatment other customers received. As a Black mother, I should not have to wonder whether my race influenced the level of respect and service my son and I received during what should have been a joyful milestone. This annual Build-A-Bear visit is more than a shopping trip. It is one of our family's birthday traditions. Since my son's first birthday, we have celebrated by making his birthday bear together. Those memories are incredibly special to us. This year, one employee's conduct overshadowed what should have been another cherished memory. I am requesting the following: A thorough investigation into this incident, including interviews with the employees who worked that day and a review of any available surveillance footage. Appropriate accountability for the employee whose conduct resulted in this experience. A written apology from Build-A-Bear acknowledging the way my family was treated. Confirmation of the steps Build-A-Bear will take to reinforce its commitment to equitable, respectful customer service for every guest. I chose Build-A-Bear because your company represents joy, inclusion, and creating lasting memories for children. My son deserved to feel celebrated on his birthday. Instead, he witnessed his mother being dismissed and ignored during what should have been a happy occasion. I hope Build-A-Bear will take this complaint seriously and respond in a manner that reflects the values your company publicly embraces. I look forward to hearing from you regarding the outcome of your investigation.

I don't even know where to start.......Zara employees who were specifically scheduled today were…read moreall amazing! There was an active shooter at the mall today, I ran towards Zara where my fiancé was shopping. Literally scared for my life with other shoppers. Zara employees handled the situation so well! They closed all 3 entrances from the mall to keep us all safe. We were all immediately escorted to the back of the store; where they kept us all calm and safe throughout the horrific moment....even offered us water. They honestly deserve a medal or a raise! God bless them. Thank you so much for always being friendly and very attentive...definitely my favorite location.

The staff is incredibly rude and disinterested. If you don't like people, don't get a job in…read moreretail. It's not that there's a shortage of people to hire. I go into a Gap store and everyone is kind and greets me. Not so at Zara. I'm so turned off that I will never shop there. I don't feel welcome. The store manager needs to open his or her eyes or be retrained. It's sad.

We left the other Ross locations as I was looking for a light weight jacket and some towels. My…read morewife found some more kitchen items and a few clothing pieces. I found the jacket and also the towels as well as a manicure set. My wife picked up a dish strainer and a few other items. Great values and terrific customer service.

I go to Ross a lot. Today I was in thousand oaks and I decided to give this one a visit…read more First off, I was impressed with their parking. Very spacious. Walking in, the first thing I noticed is at the store was very bright and everything seemed to be pretty organized and items are easy to find. Their fitting room in the back was closed. They directed me to the front of the store where there are two self-serve fitting rooms. You are allowed to try on five items at a time. I don't think the employees check these very often as both had a bunch of hangers all over the floor and on the bench. Where they're lacking is their customer service. I had interactions with three different employees, none of which had name tags. One of them had a lanyard with no tag. The other two had nothing. Only reason I knew they worked there was because They were talking to each other next to the cash register. Anyyyywaaaays, I wanted to know if they had a specific product . The first two employees I spoke to had no idea what I was talking about and just looked at me with what I can only describe as a blank stare. They were young so I gave them a pass. The third woman that I spoke with gave me no eye contact whatsoever. She was actually pretty rude to be honest. The only time she looked at me was when I got her attention... As I was asking her a question she immediately looked back down, continuing to put hangers on clothes. It's so rude. I was pretty offended actually .Especially because she was an older woman. I was eventually able to find what I needed. I found some pretty good bargains in the clearance section and overall it was an okay experience today at the thousand oaks Ross.