I came in looking for Salomons, but the style I wanted wasn't available in my size. Oliver took the time to recommend the Cloudsurfers as an alternative. The price was comparable, and they felt very comfortable during the try-on. I put in over ten miles of walking each day at work, so I'm hopeful these shoes will continue to provide comfort and support. read more

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I ordered some equipment online. Your website says "order now (3 PM) and receive by 8 PM". At 7:30 PM, Doordash still had not picked up the order for delivery. I called the store. Talked with three different managers. I said I want my $10 delivery fee plus $5 tip refunded. All refused. Said delivery fee goes to Doordash. I was told I could cancel order and drive to store. If I could drive, I wouldn't have paid $15 for same day delivery. I was told I could cancel order and have it shipped to me. If I wanted to wait 3 days for delivery, I would have ordered the equipment for less on Amazon. One manager started talking without listening to me, told me there are a lot of scam websites, I probably got scammed, and that I was talking over him. I informed him that he was talking over me, I didn't order from a scam website, and that one of the managers confirmed my order was ready for Doordash to pick up. Another manager told me she's not responsible for what's on the website, and was unwilling to agree to suggest to higher management that they take the false advertising about same day delivery off their website. She said I should complain to Doordash. I said I have no contract with Doordash, Dick's does, and Dick's should take responsibility for Doordash failing to fulfill the contract on the website. She said it was probably in the fine print somewhere that Dick's isn't responsible for Doordash's service, or lack thereof. I received my delivery at 1:30 PM the following day, 17.5 hours after it was promised. Your company engages in deceptive marketing, and your managers are untrained in customer relations. read more

I drove to Tucson for a track meet from the Valley, just to find out my daughter forgot her shoes. This is a state qualifier! I ran to Dicks that didn't open for another 30 minutes. They let us in early, sent someone right over to assist and we were out in 5 minutes. Thank you Tucson Dicks! You really helped us out of a bind! read more

DICK'S Sporting Goods - Sports Wear Near Me - Tucson, Arizona

My wife bought a Carhartt rain jacket at Dick's. The zipper on this jacket failed after she had only worn the jacket three times. She took the jacket back to Dick's and was told it was purchased past their 90 day window for returns. Additionally, their store manager and sales associate were curt and dismissive. She then contacted Carhartt who graciously agreed to replace the jacket including credit for shipping the defective jacket back to Carhartt. We will buy from Carhartt in the future because they stand behind their products. We will NEVER buy another item from Dick's. They refused to help when a product they sold, which was functionally new, proved to be defective. read more

Nicole greeted me with tons of knowledge and enthusiasm. she was very helpful while looking for athletic shoes! greatly appreciated- she should be considered a trainer read more

I came today In my quest for a light rain jacket. Maybe a roll into a bag type. So I went to the Bicycle section. Ask the guy. Mmmmm, No jackets like that. Also no bike jerseys or bike shorts . So now I see, just sell some bikes and helmets. Ok now I'll remember. read more

DICK'S Sporting Goods - Big front door - Sports Wear Near Me - Tucson, Arizona

Decent online prices when they have sales. Great return policy = at any bricks/mortar store. NOTE: interior mall doors only open at 11a when rest of mall opens but exterior parking lot doors open at 9am! read more

Big store, limited stock of accessories for whatever sport you're into. Bicycle accessories were limited to one mirror, no choices. I noticed the the same issues with baseball, hiking and just about everything else. Except golf, an entire section was just for golf but given the community it isn't too surprising. More expensive than your average sporting store but there are other options out there besides Dicks. One clerk and no staff walking around helping customers. I think maybe a manager or someone from corporate could easily fix these issues. One thing is certain and plentiful, free mall parking. read more

I went in looking for a hydroflask but saw this cute blue igloo, i asked Kealyn (teammate in training) to see if they had a purple one and she found it online. She took ten minutes, but it was because she was going above and beyond to make my day so much greater. She did not stop until she found it and made my day. Thank you so much Kealyn! Used the igloo that same day and don't regret it. read more

Ordered an Igloo cooler from their website and selected store pickup. Decided to just go in and pick it up rather than doing curbside, which they do offer. Gotta get those steps in! :-) Went right to the register, gave my name, the clerk asked to see ID to verify it was me, and off I went. Easy peasy! Great customer service. Thank you! read more

On my birthday my mom took me there, I put amazing stuff. Ducks is the best place! Their sports balls are amazing and and have a wide selection of size. The value of the items are a good price for their worth. I recommend Dicks because they have great service, balls, a selection range. read more

You make me walk around the store, pick up an armful of shoes, scan them, then wait for an employee? F that. Not to mention, I had to put back all the shoes that the scanner said were not in stock. Stop being so F-ing cheap and hire employees!!! Never coming back to Dick's. read more

With being at home for covid and having an 11 year old only child, I wanted something she could play with outside on her own. But that I would be willing to do as well, on occasion. Trampoline! Unfortunately, everyone else had same thought. Unless I wanted to spen serious money or get a small one, trampolines weren't available at stores or on line. But, dicks let me sign up for a wait list. Three or four weeks later (honestly, it could have been more or less as I have no semblance of time anymore) I got an email letting me know they had some in. The email had a handy link to buy immediately, and within 10 minutes I had another email and text confirming my order had been placed and I would be notified when ready for pickup. The notification came within 30 minutes of the store opening. They give you four days to pick up item and then it is returned and you aren't charged. I went same day to get. The email gave clear instructions on what to do - from where to park to how to notify them that you are there. I pulled up, clicked the I am here button, entered my car make and model. Shortly after two guys came out, in masks, and loaded the very heavy box into my car. They gave me my receipt and we all went on our merry way. It was efficient, easy and fantastic cause there was no way I would have gotten that box into my car on my own. Loved the service and the curbside option read more

Service was smooth and not overwhelming. I had to do a return and the transaction was quick and easy without question as to why.

In the market for a treadmill for my home gym and Dicks is one of the only places that has a decent selection of reputable treadmills. We were greeted right away at the door and assisted immediately. The store is very clean and bright. Staff were wearing masks which I appreciated. Our experience was pleasant and we'd return to this store read more

I ordered shoes to be picked up in store. I received a text advising I could extend the pickup time. I extended the allowed pickup time. I drove an hour to pickup soccer cleats for my son which had been returned to the shelf. The cleats were on sale online and I had purchased them for at a sale price for store pickup. The store did not want to honor the price match even though I had an email proving what I bought them for and the current amount. read more

This was my first time visiting a Dicks Sporting Goods store. I came here searching for bowling shoes at the suggestion of a friend, who said that they had a stock of shoes for nearly every type of sport. Alas, my friend was mistaken in regards to the variety of representation since they did not have bowling shoes. However they certainly had versions of all of the major ones, including running, golf, baseball, basketball, football, etc. The store is very easy to miss since it is on a corner of Wetmore that is easy to overlook, but once you see it, you won't forget it. It's directly across the street of one if it's main competitors, REI. They have a wide variety of sporting goods here including gear, merchandise, you name it. They even have a stock of bikes for sale as well! Everything in stock is well maintained, the store has a nice clean feel, and the customer service is excellent. I walked out of the store with a pair of new sneakers that was priced 50% off! Other than that, some of the stuff is a little pricier than normal, though it's really not too bad. In addition to that, I was never helped by the floor staff, despite being one of the only people in the store. Still, I highly recommend giving this place a visit! read more

DICK'S Sporting Goods - View from the front! - Sports Wear Near Me - Tucson, Arizona

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This store is very large and you can barely find assistance and when you do the employees are young and have NO clear customer service skills or training. Today I was in line and 1 cashier was helping a customer, answering the phones as the line grew longer. There was another youngman who I ask if he could ring me up. 3 items. His response was , " it will be quicker if you wait on him, by the time I log in he'll help you" WTF This is my 3 time visiting this store. Please go elsewhere. The employees really don't give a shit. They are there to get a paycheck!! Oh bye the way, several items in the store have no prices Very Disappointing. Reason #101 why I talk my money and spend in Scottsdale or Chandler read more

I was in need of new Nike Pro Leggings and they were in good condition. $50 but worth it !

Although the cashier would not honor the coupon from "Retail me not", the excellent service we got from Frank in the bike department made up for it. He helped us find and put it together the perfect bike for us. We appreciated his knowledge and the fact that he had us test drive in the store to be sure we were comfortable with the bike as there are no returns. Thanks Frank! We appreciated you. Jan & Dave read more

Purchased a 12 Man Field and Stream tent 1 year ago.. Model changed to Quest Cedar 12 person tent. Need a new pole for tent and it has been 6 weeks 8 emails 4 phone calls and still no possibility on getting new pole.. this customer service is absolutely the worst... Cant imagine this would happen at REI... they immediately find a way to resolve the problem... This is over a $400 dollar tent when purchased... hope DSG can find an answer .. Tom,,, read more

Such poor customer service, even the manager (after 20 min. Wait) was very poor about knowing what she had in stock. She did not apologize for the long wait to get help. If I can buy products elsewhere, I WILL. read more

They sold me two right shoes and didn't care. It may sound petty but I bought these nice $200 shoes from them,. No problems with customer service or anything but the pure disappointment of opening those shoes for work and it two right shoes . Brought it back to them when I finally get a day off and their attitude is like "Meeh, it happens" in complete disregard. I mean the lesst you can do is compensate for my troubles. I would've been ok with a candy bar! But the disregards tells me alot about there character and their consideration towards their customers. So they get a hard 2 stars . read more

Did an online order. They brought it out for me, loaded it into my card and I was on my way. Wry east. Just like an online order should be!

I came in about an hour to close, and 15 minutes in every associate in the store came up to me to ask how I was doing. Appreciated, but it was all red flags after the 5th employee came up to me . I finish up, and came to the register with 200$ of winter clothes. I pay in cash, all 20's and like 3 dollar bills. Immediately when I gave the cash it was checked with the pen. Then a manager was called over, and it was all rechecked. It was then rechecked a third time by both of them, and they hand one back to me stating that they couldn't accept it because the line from the pen "disappeared". Sir, that is what it is supposed to do. It turns black when they are fraudulent bills. He gave me the 20 back, I gave him a different 20 (but If they rly thought it was fake why would they give it back lol) and then the supervisor walked away with nothing to say and he looked genuinely upset I had the money to pay for it. . I 1000% understand being thorough, but profiling is never okay. It is very clear that I was targeted, and training is needed on the part of management in particular, and with the way I felt leaving I can't think anyone who experienced this would come back. Nobody deserves that, don't go here. read more

I purchased three pairs of these shorts (two in black and one in grey) a few weeks ago. I paid in cash and I don't have a loyalty card with Dick's (this was my first purchase). I have only worn these a handful of times but this pair is very poorly made and obviously not worth the $40 that I paid for them. The other two pairs I purchased have not done this. I didn't ask for a refund (I just want to exchange them). However, Rachel, the store manager, made the assumption that I wanted a refund. She didn't apologize for the cheaply made product her store sold me or even ask what would make the situation better. She is unwilling to exchange/be any sort of help unless I can go to the landfill and find the receipt. I would have purchased them at Nordstrom but Tucson doesn't have one. read more

DICK'S Sporting Goods - Stitching coming off the seam. - Sports Wear Near Me - Tucson, Arizona

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Employees ( mostly 20 something year old girls )in the store are not taking mask wearing seriously. When I reminded one that the mask needs to also be over her nose, her and her coworker (standing about 2 feet away from each other) just giggled and turned away from me. I grabbed what I needed, then had to ask the cashier to pull her mask up off of her chin before I approached the check out. If you want to avoid high risk of exposure, avoid shopping here! read more

Dick's Sporting Goods pulls a dick move. I bought a Coleman two mantle lantern online and picked it up later. The ordering process was smooth but when I got the lantern home and unpacked it, I discovered it did not have a handle. The plastic tie that keeps the case shut had also been cut. Most likely lantern was purchased by a customer and then returned and then sold again by Dick's as new without the handle. read more

No one was able to help with anything. Nothing good to say about this place. I was extremely disappointed. I am a female that has never been to this store and I was shopping for my boyfriend. So I had no clue where anything was &it was dirty here a lot of the shirts had dust on them like huge stamps of dust. All the sizes were extremely small, I couldn't find any three XL. There was nobody who was able to help me. I was looking everywhere for somebody to help, I couldn't find anybody. There was one guy that was literally hiding from me.I finally found someone and asked him for help and he said that "he was busy in the middle of something," so he would call somebody else. The other guy that showed up is hunter & he looked me in my eye three times and just passed me and didn't ask me for help but he asked the guy that was next to me if he needed anything and I looked at him and was like I need help and he just kept walking. So I had to follow him until he helped me. it's like nobody in the store wanted to help and when I finally got his attention he said "whatever is out here is all we have" and didn't help me with anything. There's no customer service, no one to help. everything is dirty. I couldn't believe it. I asked cashier for a discount and he gave me two dollars off. I will never come back to this location worst experience I've ever had. extremely stressful. Everybody was so rude and unhelpful read more

HORRIBLE customer service. District manager does NOT authorize bike returns AT ALL, despite never being used. Purchased a bike via curb side "no contact" in which bike was pre-assembled (horribly if I might add). Took the bike home and noticed flaws/scratches throughout frame during assembly and was not what we were expecting. Called the store and asked to return for refund the same day (within hours of purchase) and Rachel the store manager says they cannot accept the bike once it leaves the parking lot. After this, I called corporate and they had no problems what so ever accepting the bike back, however it will have to be shipped back to their company via pre-paid label... only because the local store will not accept the return and reserves the "right" to reject any returns. Will not ever shop at DICK's due to this encounter. Very disappointed that they do not follow corporate guidelines. read more