Super speedy pick up service here. Placed an order on a Saturday morning and it was ready within an…read morehour. I can always count on DSW for a wide selection, good deals on brand names, and convenience and ease with their mobile app. In addition, the staff at this location are friendly and welcoming.

update : Another year gone by. This time two pair each , brooks and merrill. My old Brooks in the…read moreturn in bin for automatic future credit. Endless cycle. Now i'm set again.

Very cheap shoes!!! And a huge variety on the back wall area. It is a must buy for sure!read more

If I could leave a zero review I would leave it, terrible customer service, no one wants to help or…read moreoffer solutions when problems arise in the store, the one who calls herself a manager, someone named "AJ" from the store, does not know what the word service means to the client and even less the word solution, I am completely sure that in day of training, well, if she went through one, because I honestly doubt it, i'm pretty sure she fell asleep during the customer service training. Most of those "workers" who are in that store should NOT work there. They spend their time gossiping instead of assisting people to find the product they need, those who called themselves managers and not knowing how to solve a problem should reconsider if this is really the job they want to have. I don't recommend this store, unless you want to have a really BAD DAY!!!

Great prices. Friendly staff. My son is hard to buy for. He out grows everything within a month or…read moretwo. It's nice that they are close and reasonable.

I ran to the Famous Footwear located at 6401 W Tucson Premium Outlets, Marana Center Blvd, Suite#…read more837, Tucson, AZ 85742 because I had to return some shoes I purchased from Famous Footwear online and hopefully find another pair, since mine had recently torn. After working since 6 A.M., I looked down at the clock and I realized they would be closing soon and ran out the door and figured I would have to finish when I got home. I made it with just over 20 minutes to spare before they closed on Christmas Eve, which should have been plenty of time to find a new pair. IF I would have been able to do my shopping in peace without being harassed and attacked by the manager, Joanna, and another associate, Drea.    When I walked in, it was 5:38 pm (I know this because I had just hung up with my husband who was re-parking) and was standing in line to see if I needed to or was allowed to leave my bags at the front. I was waiting patiently when the manager comes scurrying over from the back and very confrontationally says to me, "We close in ten minutes. You know, we would like to get home to our families after working 13 hours and having to cater to you people all day." I told her that I just needed to return an order I placed online really quickly and try and find another pair because mine had broken and were about to be unwearable. She then reiterated her previous statement and very rudely informed me again that they had families that they would like to get home to and that I had 10 minutes, so I better make it quick and to go ahead and leave the bags.    I looked at the time since I still had my phone in my hand, it was 5:40.    I placed my bags down upfront behind the counter and headed over to the clearance real quick to hopefully expedite my search. With the manager close behind, I started looking at some shoes. I realize that the manager is uncomfortably close to me and was seeming to be very interested in what I was looking at when she asks me through gritted teeth with her seething tone, "Can I help you find something?? What size do you need or what are you looking for so we can get you out of here quicker and we can go home to our families." Mind you, she is so close to me that if I were to have bent over without moving first, I have no doubt her head would have literally been up my rear. I politely said "no, thank you. I don't need any help" and was hoping she would go away and leave me to find some shoes in peace. No such luck of course because she was still right on my heels, no matter what move I made, with her commentary, all while hovering, being nasty, rude and unprofessional.    As if the holidays weren't hard enough for me this year, after about the fifth time of her stating that she had to work 13 hours that day catering to "you people" and the fact that they wanted to go be with their families (which I took offense to because of the tone she she had while making the statement and the attitude she had while doing so), I finally had enough of the hostility and her verbal attacks and unprovoked aggressive behavior. I said, "You know, for someone who works in a retail field it might do you some good to try and put yourself in other people's shoes and realize that you're not the only person who worked all day today, as a matter of fact I still have to go home and finish working. Furthermore, not all of us are as fortunate as you to have family to spend the holidays with. I lost my mom earlier this year and now I don't get to go see my family, which has been extra hard on me as well. So before you start attacking people and making assumptions, you might benefit from thinking about that for a second."   Without skipping a beat she starts in on me again. This time speaking more loudly that it wasn't her problem that my mom died or that I don't get to see my family and it wasn't her fault that I had to go finish working but I needed to hurry up so they could go be with their families. She was still practically yelling at me when I interrupted her hateful yammering and said, "Well if you would leave me the hell alone I could actually look at shoes really quick and get out of here so you can go do that."    At this point Drea, the other rude associate, comes over and now they're both yelling at me and Drea finishes up her verbal assault with, "and maybe you should do what your shirt says." I was wearing an Assholes live Forever hoodie that says "Don't be a Cunt." I stood up and turned around to face both of them at this point and said, "you know what sweetheart, I've got news for you. The only people who need to follow what this says (pointing at my hoodie) are the two of you (pointing at them). I'd have probably been out of here already if I didn't have someone up my ass the whole time." I paused for a breath and they started in again.    At this point I'm about in tears and go around  the aisle so I can get away from these two awful humans to return to the front and advised the associate that since I am evide

Great prices on running shoes. Hubby very happy with his purchase. Also, not too many stores that…read moresell tab running socks. Alex was a big help with our checkout.

My wife purchased a pair of shoes for work in the hospital from this store and after wearing them a…read morecouple of days found out that they were a half size too small. The store's return/exchange policy is 90 days per the store manager but only if you have the receipt. Their "system" does not keep receipts past 3 days is what I was told and proof of purchase through bank statement and or credit card used is not acceptable. We are left with a brand new shoe that doesn't fit and no recourse. Having always worn Asics this was a disappointing experience and next time our family needs footwear, we will spend a little more to purchase Hoka's.

We went in for some construction boots - Richard the salesman and couldn't have been more helpful…read more Guiding us through the best deals and entirely personable. Great experience.

Very good supply of shoes and footwear. I also used their ordering service where items can be…read moredelivered directly to your home.

Tucson AZ - outlet location Marana AZ…read more Horrible experience today. When we walked in, there were two associates working. One lady who was the assistant store manager and one guy. When we walked in, no one spoke to us. My dad found a shoe that he wanted so he took them up to the register where he waited in line for several minutes while the lady was chatting away with her friend in personal conversations. I had to walk to the other side of the register to get help. When she saw me, she picked her eyebrows up and said can I help you but I can see her irritation at that time. I said yes, my dad would like to try some shoes on. She walked over to the shoes and scanned them so I walked away and I came back a couple of minutes later and she is talking to the guy again at the counter about different outfits they're gonna be wearing at different times. I asked my dad if she was getting the shoes and he said no that she handed it off to that guy. The guy took several minutes to locate the shoes in the back. When he came out, he was walking towards us until he saw that guy and instantly walked over there and started doing handshakes and asking him what's up. I said this is so ridiculous, Can we please just get the shoes so we can try them on? There was a lady waiting in front of us. He was frustrated and there was a lady behind us who was frustrated. The guy didn't answer me, but he walked past me and took the shoes to the counter and the lady told me we have other customers here we have to help. I said no, you were Personally chatting while we're waiting for our shoes. She then said that's fine, we don't have to help you and snatch the shoes off the counter. I asked her for her name and she walked to the back and wouldn't give it to me. As soon as she did that, the other gentleman walked straight over to the guy and carried on a personal conversation with no acknowledgment to us again. I stood in the store and called the Tucson location so I can get a hold of a manager and they finally told her friend that you should probably leave now. Angela, who is the lady told the Tucson manager that I was cussing at her and that's why she refused service, which is a total lie. Hoping to get a hold of district and have those videos pulled so they can see what terrible service she provided not only for us, but for the other people in the store. There was quite a few frustrated people, and I was told that Angela's behavior has been like this towards several other people in the past. What a disappointment. I was there to get my dad a Father's Day gift. The outlet mall is out of my way and I left there with nothing because they wanted to hang out with their friend instead of work.

We ordered some shoes online and we got the wrong ones. The right shoe was from one collection and…read morethe left from a totally different collection! We have reached out multiple times through email and phone yet no one has called or emailed back. It has been over 3 weeks and still no response. This is ridiculous. Horrible customer service.

Found what I was looking for and on sale. A dollar cheaper than Amazon too!…read more Love Cloud steppers by Clark. I have a closet full.

I have been coming to famous footwear for years and years. They are always my go to since I hate…read morebuying shoes online cause they never fit right. This location is always very clean and well organized. They employees are very friendly and super helpful. I must say almost to the point of being to helpful. I would rather have that then them be nowhere to be found though. They do have all the basic shoes for the family. Dont come here looking for some rare collectors stuff though. All in all they are great and I always recommend them. Pro tip: sign up for the rewards!!! Its basically free money!!

Large discounted clothes & shoe store Se of wetmore & oracle west side s of t mobile & total wine …read more Ample parking available . Large clean organized store with fair prices but higher than Ross store across the street . I must say it's a higher priced but more like a small department store . I didn't find what I was looking for but plenty of others shopping and leaving with their bags full.

I was disappointed with the customer service I received at this location. When I asked about…read morereturning a pair of sneakers that had developed a hole after only a short period of normal use, the employee at the front desk was condescending and dismissive rather than helpful. I was also told that a purchase made at Nordstrom could not be returned to a Nordstrom Rack store, despite both Nordstrom's website and a customer service representative stating otherwise. Instead, I was told I would need to drive to the Scottsdale location to process the return. The interaction lacked professionalism and left me feeling that my concerns were not taken seriously. Based on this experience, I do not plan to return to this location.