Been here numerous times and always impressed by the level of customer service. I always find that…read morethey are extremely knowledgeable on the products and really educate you on what might be best for what you're looking for. Great items here and all decent prices too!

Placed an order, items were in stock online But when I went to pick them up only one of them was…read moreready and it was not obvious that the rest of my order would not be ready till next week. The employee helping me at the registern couldn't seem to care less and kept giving me attitude. Essentially putting the onus of blame on me, not the company. I then told him that I needed those pairs as soon as possible because the storm was coming tomorrow. He begrudgingly helped me find several other pairs to replace those and I thought everything would be kosher, I would pay the difference on what they were. He never mentioned that due to their policy he could not cancel the original order and I'd have to pay full price for the new pairs and then blindsided me with another $300 bill. I was visually upset by this to which he gave me more attitude and I said this is not my fault and then he said well. "It's not my our fault either, "you can just not show up next and it will be refunded." We can avoid picking those up and you won't be charged. Again placing the problem on me. Never once apologizing about the situation just continuously giving me attitude. The customer service would be a zero if I could give it that. Zero understanding of my situation. Zero respect for me just clearly wanted to leave and as soon as we were done he walked to the back room complaining about his day. Why he kept blaming me and acting like I was the nuisance, is beyond me. I get it, the day was very busy and long. Clearly he had it, also not my fault and no reason to treat me that way. Never apologizing about the situation the online system created. Never expressing any understanding for my poor experience. Never warning me that I'd have to pay twice and wait over a week for my money to be returned. Just blaming me and behaving very poorly. Oh, and the dude was going to throw away my receipt and I had to ask for it. What a PR*** I will go to KoP and avoid this location moving forward. Oh, the gentleman in the shoe section who helped me, he was fantastic.

I will not be back here, they are overpriced and obnoxious…read more My husband and son had to get tuxes here for a wedding. Several of the wedding party tuxes came back ill fitting. My son's had to be exchanged, along w/ his shoes. They hemmed my husbands pants and there was a distinct line were it was sewn...LIKE 5 INCHES above the ankle! The manager (older white female) is dismissive. Not all of the staff were that way, there was a black female there who was wonderful and down to earth. But there was another black female there w/ an accent who was no help at all!

Had a completely satisfactory experience thanks to Julien's spot on advice and assistance…read more Professional, helpful and the right blend of information without high pressure sales tactics. We will return!

Five people in line and no person at register . After waiting for a while I asked someone on the…read morefloor if they could find someone and they were rude . Finally someone slow walked up and took their sweet old time . At least one person walked out and left their purchase .

I had never been to this DSW shoe store, but I was pleasantly surprised after coming in today…read more When you walk in, you are greeted with a barren first floor with only an elevator, escalator and a set of stairs. However, that all changes when you go the second level. You are welcomed with the sight of a few chairs, light music and many rows of footwear. I came here looking for a pair of sneakers. As stated before, I was pleasantly surprised. This DSW had Nike, Adidas, New Balance and Vans. Plus, this store was up to date with the newest trends including the popular Nike AirMax and Nike Flex. They also sold dress shoes alongside sneakers, which is something that is unusual at shoe stores today. The men's section also had hats. The men's section was above definitely above average, but the women's section was probably double the size. They had boots, women's sneakers and heels. The women's sections also had jewelry, scarves, hats and purses. The checkout line moved very fast. The cashier was also very friendly and personable. DSW also has many coupon offers if you sign up. I would definitely recommend and probably will return.

Always have cleats and soccer balls in stock not to mention swim goggles and a wide variety of…read morebats, balls, lax sticks, gloves really have a lot all with very helpful personnel.

DJ was absolutely amazing with my kids! He made them comfortable and provided exceptional customer…read moreservice by escorting us around the store so we could get everything we needed for soccer and baseball season. Highly recommend this store and I'm so glad we chose to go here instead of a bigger retailer like we did last year.

Obviously the clothing they offer at Johnston and Murphy is of great quality, and works for both…read moreprofessional and casual purposes. But it really is the service that makes alll the difference. Lindsay Jarrett helped me find the items that were best for me, that, on my own, would have been difficult to find. Thank you, Lindsay!!

Note: this is a review more for nostalgia than the shopping…read more This was one of the first places I visited while back in the mall and for the most part, not much has changed since I was last here several years ago with a couple exceptions. Looking up at the hundreds of white butterflies suspended from the ceiling while on the escalators was a welcoming sight. Women's shoes still took up a good portion of the second floor, and now they have a new (well, to me) mall entrance not too far from this section where there is also a La Colombe coffee area. Last time I was here, instead of walking into the mall from this new entrance, you would be walking to the old parking garage, while passing the smaller children's area on one side, and intimate apparel on the other. A lovely woman named Toni used to work in the latter section. What hit me the most was the third floor; passing the home section going towards the restrooms, there used to be a customer service counter directly to the left. Now this area is completely gone; an open space now stands and the smaller rooms that were in the back could have been personal shopping salons, but all of them were empty when I took a quick look. It was weird seeing it in this state now when it used to be quite busy in the mornings until early evening. Most people would come to pay their bills (if they bothered to at all, ha) but since most of this is now conducted online/via the app, I guess there was no need for this anymore. And yes, I used to work here. As much as I wanted to look for familiar faces, this would have taken up a lot of time and a little part of me didn't want to; for there were some really good memories here and I wanted them to remain that way. Interestingly, a few names mentioned in the reviews here in somewhat recent years do ring a bell, and I admit I did see one face while on the top floor, but we didn't really talk while I was here then, so I didn't see the point of starting now. Otherwise, it appears as though NM is still the go-to for luxury department store shopping in the King of Prussia mall.

[865] This Neiman…read moreMarcus location is located in the King of Prussia Mall. There are a few openings to the mall so the store is easily accessible. The store is nicely organized with plenty of options. There were a ton of clearance racks which was cool to browse thru. The staff didn't ask me if I needed help. I was over by the Canada Goose section and it was deserted. I'll be back.

I hope this review gets to the person who is deserving of it…read more I visited 1616 E. Wadsworth Ave. Vikki the store manager is so professional, helpful, knowledgeable, welcoming and nice looking too. She helped me find the perfect pair of sneakers for my son. I didn't know what was in style and was having trouble with sizing. She handled it all, while serving other customers as well. The only thing I would suggest is that her staff was more like her. I felt like she was doing all of the work while others stood around waiting for Vicki to tell them what to do. It was unfortunate to see, but Vicky is a rockstar. Get the right staffing and I could see her and the store excel even more than they already are. Thank you Vicki for being you! Thank you DTRL for having every sneaker I bought in stock.

I had a great experience at DTLR while visiting Atlantic City. The group of us decided to find some…read moreoutfits while we were out here for the weekend to hit the casinos with. While the others didn't find something in their sizes I ended up buying some nike boots here that were on sale for $50. The staff was friendly willing to help, each of them spoke and gave us advice while visiting. Would definitely come back to this location again.

I recently went to this J. Crew and asked the sales person on the floor to hold a sweater for a few…read morehours. They told me where to pick up the sweater when I returned, and when I returned and told the person at the counter my name, they knew where the sweater was being stored. It just took a few minutes. I was impressed that they are so organized and the staff is on the same page about the procedure to follow when a customer asks to hold an item.

I love this location! That staff is wonderful and chatty! A high bonus that they have a crewcuts…read moresection so that I can get shopping for me and my littles done at the same time! I like that they offer in store pick up for online purchases so I don't have all my stuff sent to work or left unattended at my front door! The store often times have better promotional sales than online and the sales rack has great finds if you get there early! It's laid out nicely and easy to navigate even with a stroller (that's pretty high in my priority list these days) and I get great style ideas from from the forms! Bonus that it's across the street to my work!