I just received my SG personalized slider bracelet and i absolutely love it, and it's worth every…read morepenny. The bracelet gives an overall classy look - it stands out but in an overbearing, tacky-flashy way. Not to mention the sentimentality of each charm I chose (13 in all) and 2 more custom ones in the making. In addition to the bracelet, I cannot give enough praise to my SA, Jessica. Her patience, knowledge of the product, honest to goodness feedback, including talking me out of buying unnecessary charms in order to maintain the integrity of my vision and asthetic of the bracelet, was impeccable. Additionally, there were a couple of hiccups, which she was able to resolve immediately, and she hand delievered the bracelet to me due time constraints related to work and travel on on my end Overall great experience and investment!!!!

Ordered an adjustable gold chain with 3 different birthstones during a Black Friday promotion with…read morestated lead times of 2-6 weeks plus 2 weeks for fulfillment and delivery. The order did not arrive until January 20--approximately 8 weeks later and missing the holiday window entirely. The serious issue here is product quality and accuracy. I've attached images, but the ruby birthstone received looked nothing like the product images--no facets, no clarity, and a flat, opaque appearance that did not match the advertised listing. I contacted the company within 24 hours of delivery and then spent nearly two months working with them on a resolution. During that time, multiple replacement stones were offered, but none matched the product being advertised or met a reasonable standard of clarity or faceting. The adjustable chain also does not function properly and will not hold its position. After it became clear a suitable replacement was not possible, I requested a refund. This was initially approved and then reversed, despite the issue being reported immediately and actively addressed with the company throughout the process. It is also worth noting that the ruby product imagery has been changed online during this period, and I have retained documentation of both the original listing and the items received. I have ordered from this company previously, which makes this change in product quality and customer service especially noticeable. Overall, this experience involved delayed delivery, significant product misrepresentation, and an unsatisfactory resolution process. I would caution others to be very careful when ordering custom or time-sensitive items.

We had the pleasure of working with Naomi on custom wedding bands. She was a delight to work with…read more- super responsive, professional, pleasant and reasonably priced. We each had custom bands and she worked with us to make sure they were exactly what we wanted. She also has a lot of expertise in the jewelry business and I absolutely trusted her judgment. She wouldn't have stopped tinkering with the rings until we were 100% happy, showing she really took pride in her work. As an added bonus, she offered complimentary ring resizing which I lesrned is not the case everywhere! Can't recommend her enough.

Working with Naomi was an absolute pleasure. Throughout the entire process, Naomi was responsive,…read moreprofessional, friendly, and knowledgeable. While at first I was nervous about being limited to working with Naomi virtually due to the pandemic, those doubts were totally dispelled after our first communication. It was clear that Naomi knew what she was doing and was incredibly detail oriented so as to ensure that the final product matched the vision for our project. Ultimately, the final piece turned out beautifully and exceeded my and my partner's expectations. Plus, I found her prices to be very reasonable and fair. If you are looking to create a custom piece and/or work with heirloom jewelry, I whole heartedly recommend Naomi!

I don't normally do reviews but I have to for Terri because the world needs to know about her. What…read morean absolute gem of a person. Terri spends quality time with you to understand what you are looking for and which diamond will fit you best. Her diamonds are really gorgeous and I have never seen anything like them before. Her prices are seriously unbeatable for the quality she gives you. Definitely go to Terri before anyone else, you really won't regret it.

Regardless of whether it's a pandemic or not shopping for the perfect ring is a difficult task…read morelearning from the experiences of watching my two older brothers shop for their engagement rings. I snooped on my girlfriends phone to her Pinterest page where she's been liking rings for years. I noticed one company seemed to be behind most of the rings she liked and it was ascot diamonds. I emailed ascot to set up a one on one appointment and got a response almost immediately. I was helped by their gemologist Andrea Moix Campos who literally knew everything there was to know about diamonds which was perfect for me who knew nothing. We discussed budget, diamond types/grades/cut/clarity, settings and styles and within an hour we cut it down to two diamonds and and within a day I made my choice and the customization was underway. The finished product was better than I ever could've imagined and the customer service from start to finish was second to none. Every single time I emailed Andrea she responded almost immediately answering any question. I expected the process of picking the perfect ring to be difficult and with Ascot Diamonds and the help Of Andrea it was so simple. Thank you Andrea! And thank you Ascot Diamonds for exceptional Service, care, courtesy, and professionalism. And by the way SHE SAID YES!

Bought my now fiancé the most beautiful custom engagement ring here. Never felt pushed or forced…read moreinto something unnecessary and their prices were fantastic. Daniela had great recommendations and was incredibly attentive and responsive to my emails and questions. Would highly recommend this place.

I had a phenomenal experience working on a custom ring with Esther at Klim Jewelry. I am very happy…read morewith the end result. We met in person once and then finalized details via text. Very easy process and easy to deal with. It speaks volumes that their business comes often via referrals - I found them after getting a referral from a customer that got a referral to them from another customer!

Placed an order on line, never got a confirmation, 4 days after the order was placed I called since…read moremy order still said processing. I was then told that the item that I ordered and was advertise at $1,271 (And paid ) was not the right price. The best they could do was $1,850... She explained they were having issues with the web site... False Advertising? I would not trust them. After my review went live I received a text message in my cel phone from them. In short, offering to honor the price that was still advertise wrong 4 hrs after knowing about it if I removed the review. I thought that would remediate the situation honoring what they have advertise and the price I had agreed to pay. Shortly after I received another text retracting the offer. They decided not to honor the advertise price. They also repriced the item to regular price of 5k and on sale 50% off at 2.5 k.

Extremely shocked this is the first official review on Yelp - I actually joined Yelp solely for the…read morepurpose of this review. Linda, aka AgentDiamond, was an unexpected God-send in my diamond ring search process. I decided to reach out to her after noticing a featured profile in a food blog for someone with "diamond ring consultant" as am occupation just as I was "in the market". After a few bad experiences I felt I couldn't lose by reaching out to her. I must say I could not possibly write a more glowing review of her service and my experience with her. If you are shopping for a ring you've probably done a lot of research, gone to the fancy jewelery stores like Tiffany, Cartier, Harry Winston, perhaps even met with your friend's "diamond guy", used all the web retailer and search tools to get the best price/quality ratio, perhaps signed up for Rapaport weekly pricing service, studied the 4Cs and beyond - this is great - but I can honestly say you will save yourself a lot of time, money, and piece of mind by using a "girl" named Linda - someone who clearly has more clout with Diamond wholesalers than your friend's "guy". Let me just say this - the diamond business can be very, very dirty as I learned the hard way from going to a friend's "guy" in the diamond district (chances are he ripped off your unsuspecting friend and is now living off his referals) - you need an independent consultant to navigate through the process so you don't get covered in grime on the other end. There is no doubt I got the best deal available anywhere and I also got a product of amazing quality and Linda was there every step of the way. I never met with anyone without her (including the diamond wholesalers, the setting manufacturer (they can do anything), jewelry cleaners, engravers, multiple appraisels), no sales pressure, she created a custom webpage for me which had all of my ring ideas, a 3D rendering of the ring I designed, prices of various diamonds I was looking for, styles I liked, etc. In addition, she even helped me locate a very rare silver engagement ring box online that I had spent hours scouring the internet for on my own to no avail - something she wasn't even getting paid for directly or indirectly which is truly the sign of someone who takes pride in their business, cares about her clients and wants to help you throughout what is typically a stressful experience (believe it or not - my biggest fear throughout the process was not being able to present the ring in a nice box by not buying in a jewelery store such as Tiffany, Cartier). When you get it appraised you will be in for a shock at the "retail value" of the ring - rule of thumb it's just under 2X what you pay for it going wholesale and this is not a scam as I had it appraised at various renowned institutions - the higher appraisel affect the insurance premium you pay - generally 2-3% of appraisal price depending on your State. When I got my fiancee's ring I was very impressed with the work quality and my fiancee loves it and gets inundated with compliments about it wherever we go. Just when I thought my experience with AgentDiamond had come to a happy end my fiancee received a very nice Bridal magazine subscription in the mail as a gift a few weeks after the engagement, a week or two later a beautiful engagement gift (a jewelery holder shaped like a tree with two birds), and a few weeks after that she received a special instant diamond cleaner which works wonders in a pinch. I am probably forgetting a few things too. These are really nice gestures and is a rarity even in the luxury retail world. When it became time to get a wedding band I didn't hesititate to use Linda again and she came through. Her fee is included in the price of the ring - I never got billed for anything seperately (cleanings, engravings, appraisels, etc) and it still ended up being more economical than the best prices I was seeing online at Bluenile and I didn't have to cross my fingers that a disgruntled Fedex employee would take off with the ring. I would recommend AgentDiamond to anyone and everyone unequivocally for not just engagement ring shopping but for anything else diamond related. Looking ahead at holidays, birthdays, anniveraries, Valentine's days - AgentDiamond will find herself on many future missions.

I'm so so happy that my fiance worked with Linda on my engagement ring! It is such a stunning,…read moreunique ring, and people keep asking me where my fiance got it. When I got it resized I got to meet Linda and the ring designer. Linda is so professional, helpful, and patient! She really personalized the whole process for my fiance and I and make our engagement even more special. We both didn't know anything about diamonds or the Diamond District in NYC and Linda helped us both understand and enjoy the process. Thank you Linda! I'd recommend her to anyone if you want a truly special experience rather than buying a ring in a chain store.

I, a discerning perfectionist, cannot emphasize enough that this jeweler is a GODSEND. Ardem is a…read moremeticulous artist who will far exceed your expectations for an insanely fair price. I am a lifelong Cartier aficionado and I can honestly say, Ardem puts Cartier to shame. With Ardem's workmanship, price, quality of diamonds, and overall trustworthiness, Simon Ardem truly stands in a league of its own. I have been on the search for a reliable jeweler for many years and after experiencing the predatory nature of the diamond business from high end boutiques to the Diamond District, I was very discerning in vetting my next jeweler. Not only am I ashamed for ever doubting this extraordinaire, I am finally relieved to have found my lifelong jeweler. I am elated to have this jeweler crystallize my next vision and eventually my engagement ring. Beyond grateful for answered prayers!

I've used Ardem for my wedding band and I've gotten amazing compliments on it. I even brought it to…read moreother jewelers as I moved out of state and they said what high quality diamonds are on my band. I will now only go to him for any jewelry I want. He and his staff are super friendly, reliable and wonderful to work with.

Cliff and Karen helped shorten a dainty gold bracelet, they did a great job and even offered to…read moreshorten it further for free when it wasn't quite right the first time round!

Excellent service! Cliff consulted me over my coockoo clock repair request. Gave me an estimated…read morequote and turnaround time. Everything went so well!