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    Digestive Health Associates

    4.5 (2 reviews)
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    3 years ago

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    Medical City McKinney

    Medical City McKinney

    2.5(171 reviews)
    0.2 mi

    I want to recognize the labor and delivery unit. Everyone including all nurses were professional,…read moreknowledgeable, and attentive. We were skeptical being moved here at first, but ultimately we are grateful. Everyone here was phenomenal and I appreciate them for guiding us through the birth of our first daughter.

    I went to the ER at Medical City Mckinney Texas on 121 in Mckinney on 6/22/26 around 5:30 pm…read more Presented with high blood pressure, light headed, and shortness of breath. Walked into the facility with my neighbor, who had brought me in. They took me back fairly quick (about 10 minutes) Nurse hooked me up to take my BP and O2 stats. BP was very high (224/110ish) O2 levels up and down between 82-93. Daughter had arrived about 10-15 minutes later and came back to the ER room. Nurse 1 comes back with EKG machine and declares the machine does not work and needs to get another machine. 45 minutes (could have been longer) another machine was tried for an EKG by same nurse and declared that machine did not work either. Rolls that one out. The nurse tried to draw blood and was unsuccessful. Another nurse comes back in to try to draw blood and after the four attempts and multiple bruises was finally successful. (approximate wait was another 30-60 minutes). Only blood was drawn at this time. I now have 5 puncture marks where they were digging for a vein and bruising was already seen. Blood was drawn from the tube that was put in the arm to administer medication and future blood draws. A new Ekg machine wheeled in by a new tech. He runs the EKG and there is no paper in the machine. He does not know how to load the machine and has to ask for assistance. At this point I am very stressed with all the malfunctioning equipment and lack of experienced staff. PA comes in the room after about an hour to 2 hours later (no meds administered for BP yet) PA asks me questions but offers nothing medically (my expectations for the PA were that I would know what was causing the spike in BP or at least be given medication to bring down the BP but that did not happen.) PA leaves O2 stats are still fluctuating. I asked for a manual BP check because I have numerous issues with the automated BP machines in the past. I was told by Nurse 1 that she did not know where a manual cuff was. Respiratory therapy was administered around 8 or 9 (not totally clear on the time) Administered a breathing treatment. Nurse 1 comes in and I again asked for a manual BP check. She said she was really busy (I must add that I witnessed, as did my daughter, Nurse 1 and the PA having a race with the wheel chair in the hallway, they were playing around and laughing prior to me asking for a cuff. Thoughts were they had time for THAT but not time for the patient. ER's are very stressful for patients and staff. I am all about laughing and relief from the stress but as a patient being ignored, the optics were not great. Sat in the ER about another 3 hours before anyone even checked on me. I had gotten up about 3-5 times to use the restroom during that time. No BP meds administered yet. It is midnight and finally a physician comes in and says "I see the BP medication is not working" to which my daughter and I both announce 'NONE were administered". She says we are going to have to admit you because I cannot let you leave with your BP this high. No beds were available. It's midnight and it is obvious that no one in a bed was going to check out at that time so I waited. Meanwhile I asked again for a manual BP check. Physician leaves, my daughter goes to my house to pack a bag. And about 15 minutes after the physician leaves they bring in BP meds. Let's be clear I was admitted at 6:00pm and no meds until midnight. A paramedic came in to take a manual BP but struggled with the cuff. He had to get another one stating the other one did not work. He fumbled with it and kept trying to see if he could read it, looked up at the monitor and stated it's the same as what is up there. I am no expert, but it appeared he did not know how to manually take my pressure. I truly cannot prove that but given everything that had happened up to that point, coupled with all the malfunctioning equipment, my confidence was waning. Meds were not administered for my BP until after midnight. Not enough room to continue the story but I will end with I Left against Medical advice after a number of other things happened. Checked into Medical Center Dallas Heart and Vascular and received EXCELLENT care. Within 10 minutes there I had EKG, Blood work with only one try, Chest x-ray, and medication to lower my BP AND the doctor had come in!! That is how it should be. Medical City Mckinney should be shut down. Notifying, CEO MC Mckinney and Dallas AND Medicare AND Robert Kennedy. Unacceptable.

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    Medical City McKinney
    Medical City McKinney
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    North Central Medical Center

    North Central Medical Center

    4.3(4 reviews)
    0.2 mi

    I don't understand why there is only one working elevator in this hospital. This has been going on…read morefor over a year. At one point the second one worked for a little while. But it's been down again. To me it's a very scary safety hazard. And very inconvenient. Other elevator very slow.

    I would like to say how caring and on point this staff was on. We get to the emergency room, and…read morethe lady in the booth was so sweet and caring. I did not get her name, she had the long brown hair and she was so amazing to answer all the questions. we had she then got us back into an side room for help right away. My grandaughter was so much in pain and so so sick constanley . The PA came in and talk to us and he starting pain and nausa medicine as soon. But her nausa just keep being an beast for her. But the staff was so so amazing for sure!!!!! Here is my lists of the OUTSTANDING CARE TEAMS/DRS: Nurses: Jamie T,Hayley B,Alexandrya R,Keren C, These nurses was so so so OUTSTANDING they gave and EXCELLENT CARE TO MY GRANDAUGHTER with knowledges and love.!!!! THese two Dr. Higgins an Dr. Vaughan was such and Phenomenal/OUTSTANDIND doctors.And also i have gotting and calls every day since she been home checking on her and her condition from the hospital. The discharge nurse was amazing and so caring and knowledgeable on answering my concerns and questions. Her name is Rizza she is so so Amazing to help in everyway possible.. Omg this hostipal is Outstanding. I hope this gets viral and show theses staff how Excellent , Blessed ya have been in doing and OUTSTANDING JOBS!!!!!!!

    MEDICAL CENTER OF MCKINNEY - ER staff don't even use the patient care white boards.

    MEDICAL CENTER OF MCKINNEY

    2.3(20 reviews)
    2.6 mi

    Parker was a great help to my mother when she was seen at Medical City Hospital very kind and…read morerespectful and most of all very caring.

    The ED is AWFUL. Abuse of power, abuse of patient rights, unlawful (I have videos), dismissive,…read moreunhelpful, treat patients poorly. Both physicians (specifically Dr. Kyle Cash) and nurses lack the due diligence, preparation, knowledge, timeliness, expertise, professionalism, compassion, and care. I will go as far to say even straight up offensive. You can forget about asking for any sort of pain mgmt, they will treat you like a junkie, ignore your requests, give whatever they want/when and how much, despite what you know works based on history and records. They will completely disregard any feedback or offer follow up solutions. It's so embarrassing. There is nothing comforting about this department. When you are the most vulnerable and feel your worst, you shouldn't feel unsafe, unheard, or unsupported in an ED. I used to speak so highly of this facility and have the upmost respect for the medical community given that I gave birth to both of my children in the Lewisville branch, essentially lived at Children's after my son battled cancer for 7 years (survivor.), then I too had a major medical issue at this hospital. All this to say, I've been around for a long time. Medical City McKinney has gone downhill. It's scary. It honestly wouldn't surprise me if they're full of lawsuits. Their escalation process is a joke, it's built to protect THIER pockets, and not their patients. You've been warned, you put yourself or a loved one at risk by coming here. They are bullies, and are very much checked out. If you do find yourself here, make sure you protect yourself and record/document all your interactions because they WILL lie. I wouldn't recommend this ED to ANYONE. I hope they get externally audited one day and get a much needed clean house. Huge. reputational risk.

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    MEDICAL CENTER OF MCKINNEY

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    Digestive Health Associates - medcenters - Updated August 2026

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