Disappointing Experience at Staples Springfield, VA…read more I went to this Staples to purchase printer cartridges and possibly a new paper shredder, but my experience was very disappointing. While I was in the shredder section trying to decide which one to get, a Staples employee - who appeared to be a supervisor - walked right past me without offering any assistance. She then went over to a counter with no customers while there was only one register open and several customers waiting. When I asked if I could check out at her counter, she said "no" in an unfriendly tone. Later, she opened a register -- but only for the next customer in line, not for me. When I finally did check out, the young man at the register was also not very friendly. Overall, I felt ignored and unappreciated as a customer. I ended up paying $100 for two XL printer cartridges and left feeling frustrated. I will only go back to this location as a last resort and will certainly avoid making any major purchases here. I will also look for more affordable options for cartridges elsewhere.

I went to the Springfield Staples to purchase two ink cartridges for my printer. I looked in the…read moreprinter cartridge section but could not find the 61XL cartridges package one (1) black ink and the other one (1) color ink - which I have purchased at this store before a couple of years ago. Since I could not locate the cartridges I went to the printing section of the store where there were two Staple employees - I stood for a couple of minutes before one of the employees asked me what I wanted. I told her and she said that her colleague working with her could help me - I stood there for approximately 10 minutes when I realized no one was going to help me. I went to the one cashier who was in the store and requested help. She acknowledged that I was waiting a long time and she used a portable communication device to ask for assistance. A women came out from a closed area of the store and asked what I wanted. I explained what I needed, she walked away toward the printer cartridge section and looked around in the same way I did when I entered the store. She found 1 black cartridge and 1 color cartridge and handed them to me - this is what you want. I explained I preferred to have a single package with the two cartridges. She said this is all we have, she then walked to a door in the front of the store, I just stood in the store and then she came out from that area and said that's all me have. I went to the cashier who was the same women whom I requested help to find the cartridges and checked out. She said she was sorry, because she knew how long I was waiting for help. The cost of the two cartridges was just under $160.00. I was surprised at the cost but purchased the two cartridges. I told the cashier that I thought it was in her best interest to look for another position because I felt her co-workers were not customer focused or a good example for her. I thanked her for her understanding. I then went home. The entire drive back home I kept thinking about my experience and by the time I got home I realized how frustrated I was from this experience. I explained to my partner what happened, he looked on Amazon and found the same two cartridges I purchased for $50.00 plus dollars cheeper and would be delivered the next day. I returned to the Staples store and returned the two cartridges I had just purchased. I shared with the same cashier employee, when I checked out, that my experience with the employees was terrible and I found that I could save over $50.00 going through Amazon. The cashier offered me the same price that Amazon posted. She tried to provide customer recovery. I thanked her for her offer; however, I shared my experience was so bad, I could not purchase anything from this store. The cashier had to have a manager approve the return because the purchase was over $100.00. Both she and I saw the manager from where we were standing. She used her communication devise asking him for assistance - he was in a conversation with a Staple employee who worked in the printing section who never responded to me when I had originally entered the store. She requested his assistance several times with no response. She ended up calling for another manager who did respond to her and he approved the returned purchases. I did tell him briefly that my experience as a customer in this Staples was unsatisfactory with the exception of the cashier whom I felt fully understood my dissatisfaction and frustration.

I was driving through the area and had items that I needed to drop off at a FedEx store, so I…read morestopped into this location. The guy working behind the counter was very helpful and friendly and they were stocked with boxes and envelops that I needed to get my shipping done. Prices were fair, as they only charged for one box. Overall, the visit was great... I would definitely return when in the area!

I ship at least 10 packages via Ground (containing hazardous liquid), weekly. I'm pretty…read moreconsiderate, chill, patient. I have a sense of humor.... But wow, this store is AWFUL. The gentleman at the counter was so condescending and rude, almost immediately, and had no idea what services FedEx offers. (If you don't know, just ask, rather than making stuff up). Aggressively tried to tell me he couldn't accept a package with a FedEx label, and I needed to go to USPS (which is backwards with SmartPost). Then he said they don't accept ANYTHING with a hazardous materials label.... Um. Ok. None of the other staff members attempted to help, they just circled, pretending to be busy. I moved all my shipping services to UPS. 1 star because the store was clean.

Went to UPS Kingstowne Center Dr. to drop off Amazon return package. There was a long line for the…read moreservices around 3:30 PM. One of UPS associates ask if I drop off something and I said yes. Then, he said there was a scanner in the back and I've tried to scan the Amazon return QR code sheet and it did not work. So I've asked the guy for help. He looked at me once and kept writing something. Other people on the line said he should help me, but I was hesitant to go back to the my previous spot on the line because there were 5-6 people waiting on the line. Then I asked people if it's okay to stand back on the line and they said it's okay. THIS UPS CENTER ASSOCIATE WHO WAS SUPPOSED TO HELP CUSTOMERS DID NOT HELP AND PUT THEIR CUSTOMERS ON THE INCONVENIENT SPOT. Either they could say, "Please go back to your spot. Will help you in a minute." or "Can you accept his dropoff package?" Their scanner machine kiosk did not work, but their scanner on the counter worked. I think this UPS store was below par as Amazon Dropoff center. ---------------------------------------------------------------------------------------------- I appreciate your follow-up on the issue. No one told me on that date to stay on the line. I stood up near the line and waited for direction and no one told me anything. I don't have trust in your workers, but at least you as an owner checked what happened and explained what happened in the store and shared what you heard from the employees and I appreciate that. So I will try to visit the store again when I have a chance. Updated my review as well. Thanks.

I'm a regular customer at this UPS Store location, or shall I say I USED TO BE. As of today, I…read morewill no longer do any transactions there. I stopped by to drop of a "no package or box needed" return for two items, (from the same order, same QR code), that were shipped to me seperately by the company. When I took them into UPS to make the return, in the same two packages they came in, Chris (the store owner) told me I had to either purchase a box large enough to put both items in or go package them myself in the same box. I knew that wasn't true, but to avoid a hassle, I went back to my car, combined the packages and returned to the store in less than 10 minutes. Upon my return, I was assisted by a different person. I explained the situation to the individual assisting me and asked if it was necessary for me to package both items together and he said NO! I knew that to be the case, but wanted to confirm. (NOTE: The regular staff at this location has always been very helpful and professional). This is the second incident I've had with Chris--he was very RUDE a couple months ago when I visited the store to process some returns. I didn't feel the need to write a review at that time; even though I didn't appreciate his unprofessional attitude, I chalked it up to him having a bad day. Yet here we are again! This type of behavior is unacceptable and will not be tolerated. I have no problem taking my business elsewhere.

Emailed them a document to print. They claimed they didn't receive it. Clerk had a nasty attitude…read morewhen they found the email. Decided to print it somewhere else.

The folks here picked up, packed, and shipped to me a very fragile, handmade ceramic bowl and it…read morearrived promptly in perfect condition. I collect pottery and by online at auctions and I have received many items in pieces from other shippers - but, not this one! Highly recommended!

Highly recommend. Great service all around. Peter really went above and beyond. These guys are…read morereally good

Always accommodating my orders, sometimes with really tight timing. Appreciate you! With best…read morewishes, Tsogo Manaljav

When our neighborhood social club decided to have signs made for its holiday greenery contest,…read moreAffordable Signs & Banners came highly recommended by a local business. It proved to be the right choice, and we were very pleased with the results. The staff were very helpful & creative in making our signs even better than what we proposed. We will definitely use this company in the future.

I have worked on many projects with Affordable Signs and Banners over the past five years. From…read moreprinting banners to creating many different types and sizes of commemorative plaques, Affordable Signs has always met my expectations. The team is professional, creative, timely and courteous. I highly recommend Affordable Signs and Banners for your next project. AA

Fast and friendly service. Good value for notary and services as expected. Also liked the fun…read moreatmosphere of the staff and friendliness.

terrific people and products - you will be happy - they are very accommodating - loads of experienceread more

Good quality, quick turnaround, very convenient location across from Courthouse Metro. They take a…read morecouple of different formats and were very pleasant to work with.