Excellent Work on Our Access Control System!…read more I am very impressed with the service we received from Ameritechs. They came in to handle the wiring for our current Access Control Unit and did a fantastic job. They were thorough, testing every single lead to ensure everything was wired correctly. Thanks to their expertise, all of our strikes and doors are now functioning perfectly within our system. Professional, efficient, and highly skilled--I would definitely recommend them. Thank you for the great work!

The problem started when Ameritechs installed 10 cameras on my home camera system and did not…read morerecord the passwords or give them to me. I don't know anything about cameras and passwords so I didn't know to ask. When it came time to change the NVR, I was told they don't have the passwords and will charge me $750 to retrieve them from the cameras. I shouldn't have to pay for something they should have provided in the first place. Chris came over for $50 and examined the cameras, the analog ones that needed to be replaced, and suggested a new NVR. I got an estimate for $3030 to replace 3 cameras and the NVR and reconnect existing cameras to NVR. Without NVR it was $2130. There were no details about specs for the cameras or NVR. That's like sending a customer an invoice for $30,000 for "a car." People generally want a little more detail about what they're getting. I asked that they first just come out to retrieve the passwords for the 10 cameras, fix camera #7 that stopped working, and fix a screw that their tech stripped when he installed that camera. They said they wanted $750 to retrieve the passwords. They also wanted to charge $129 for someone to come out again and look at the cameras again, when I just paid $50 for Chris to look at them. And I maintain that I should not have to pay for something that they should have provided to begin with. I asked how many TB was in the Uniview NVR as the estimate didn't specify. The first time I was told it "supported storage" of 16TB to 32TB. Next email said the NVR comes pre-installed with 4TB storage. Next email said the NVR on the estimate does not come with any storage - they planned to reuse the old hard drives from my existing NVR - but no one ever asked me about that. Those drives were at least 5 years old and at end of life. If I wanted new hard drives, it would be an extra charge. I asked if cameras were 4K (the estimate only says 4MP). Finally, was told they would be 2K at $140 each. I asked about the warranty for the equipment. They said it's manufacturer warranty, not theirs, but didn't know and never said what it was. Isn't that something that every buyer wants to know? What is the warranty! Next estimate added $200 to reset the camera #7 that was not working, plus $750 to reset the other 10 cameras so I would have the passwords plus the $3030 for 3 new cameras and NVR - so $4624. And that probably didn't include any hard drive for the NVR as they were going to reuse my old ones. I got a lot of other confusing emails from Kanani interjecting things we never discussed like suddenly asking me if I wanted a hybrid DVR. I don't need a hybrid DVR. Then Kanani thought I wanted Uniview cameras. I never said that. Every time I asked a question, I got a different answer. Every time, the price got higher or didn't include some component that would be extra. I had another company come out to try and reset the camera passwords. He said that brand of camera TVT (Shenzhen TVT Digital Technology Co., Ltd) is difficult and takes 45 minutes to reset the password for each camera and get it onto the Avalonix XVR (which is why Ameritechs didn't want to do it either). He said it would be cheaper to replace the cameras with new 8K cameras. So, the 10 cameras that I just paid Ameritechs $4,439 to install in the past two years are now worthless. That doesn't seem like good customer service. I feel I was taken advantage of - I'm a senior citizen now and a woman alone and always a target to be ripped off because I don't know what I don't know. I think we might end up in small claims court because I really got screwed over. I don't have energy for it but some things you can't let stand.

Marc & Hari did a great job today hooking up my non-existent rear speaker and calibrating my system…read moreto get the best sound. We will definitely be using them in the future. We found that they do networking issues as well and can help us with our Cat 6 network in the future if the need. arises. Thanks guys

Ron and his team are the best in the business! I've had several TVs installed and refer all my…read morefriends. Quality work and no mess left behind!

Alex came by and did a great job mounting 2 TVs. I live in downtown so went into metal studs…read more He was super attentive and asked various questions around placement preferences.

Highly recommend!!…read more Alex was my technician and he did an amazing job. Not to mention he took his time to explain everything of how the mount works. Fast and reliable. Decent price Same day service Job well done! Thank you Handy King

I requested wiring and install of in-ceiling speakers and surround speakers. I provided all the…read moreequipment and wiring. We never discussed price at all. They came and the project was difficult as my walls have no crawl space and they are plaster/lathe so they had to cut the walls. They cleaned up my HDMI/Ethernet wiring without me asking by running them through walls instead of the cord cover I was using. They had extra HDMI cable as mine was too short. After they finished they asked for less than 50 percent of what I expected the project to cost. I would recommend for any installation and just wished I contacted them sooner.

Super efficient Friendly and helpful- prompt…read moreIf you need expert TV installation, they are awesome!

I requested a service on Yelp to have my television installed in my wall and So Cal Home Theater…read moregot back to me right away. Although I didn't end up going with him, I did find his communication was quick and professional! His quote was right in line with community standards as well so it's a good value.

They knew right away what the problem was, operator error! They re-set tv and we are good to go!!read more

Great service. Dependable. Responsive. QUALITY work. These are all traits that Doug exhibited…read moreyesterday. I requested several quotes via Yelp. While I received many responses, I felt that I received the best customer service from Doug. I needed two TVs mounted at my home ASAP. We agreed on Saturday, but then he suggested he could do the job later this evening if my schedule permitted. I agreed and he said he would text me a little later to confirm and solidify time depending on the conclusion of his last job. Around 3:30pm I received a text asking if I was going to be available and we agreed on a 5-6pm arrival time. At 5:27pm I received a text from Doug letting me know that he would be arriving closer to 6pm. I really appreciated the communication and respect for my time. He arrived promptly at 6pm on the dot. When I asked did he have booties, he said he did not, but promptly removed his shoes before entering my home without me even having ask him. Very respectful. I then showed him the job and by about 6:05-6:10ish he was starting his work. He mounted one 75inch in my living room that already had electrical and mount installed from my last tv install. He also mounted a 50inch in our bedroom and ran the expertly ran the electrical through the wall. He completed the entire job in less than an hour! He was walking out of my house at 7:10pm and that was with me fumbling around with my Venmo app to pay him. My wife eventually just wrote him a check. He even took the time to program our remotes for us which was very nice of him. All in all, I would DEFINITELY use my man Doug again. This is only his second review on yelp but he definitely is a professional. Do not hesitate to contact him. We're glad we did!

Douglas came and installed an outlet and mounted my TV quickly and with high quality. He was…read moreprofessional and effective, highly recommended!

You'd be making a critical mistake if your first phone call wasn't to…read more Ace Audio/Video. Greg solved my problem over the phone in under 10 mins. I was incredibly impressed with his knowledge of my system after I described it to him over the phone. He knew exactly how to diagnose and treat my problem. I could not recommend him more. Make sure you call him for any and all of your A/V needs.

I've been working with Gregg for almost 10 years. He designed, installed and calibrated my home…read moretheatre system and I am totally satisfied with it. This was a comprehensive build, a Dolby 9.1 system, and involved a great deal of craftsmanship, fitting speakers flush in the ceiling, routing wires, etc. It looks and runs great. I particularly liked the RTI device he set up, since its a master controller and is programmed to operate the many components in a coordinated way. My wife just presses one button and we're streaming, or we're playing 4k disks for movies. Spectacular. I'm particularly pleased that Gregg is always there when you need him. The rare time a component fails or when programming needs to be modified, Gregg is always prompt and capable, brining me a solution every time.

Thanh of Plug N Play is a member of my referral network. He is our home automation specialist. I…read morehave been impressed with his attention to detail when helping my clients automate their homes and businesses. I am an attorney and real estate broker. I refer all my clients needing audio and video installations services to him. He is a personable young man with a bright future in the home and business automation industry. He has his pulse on all the new technology, and I can recommend him without reservation.

Owner, Thanh, really lives up to his company name of "Plug N Play." Out of 6 vendors I requested a…read morequote from, Thanh responded within an hour. Needed help pairing my Insignia Headphones to my LG Smart TV. Thanh easily diagnosed my dilemma, ordered me a splitter and problem solved. Wanted to be able to play the TV volume for roommate low & at the same time using headphones a bit louder for me. Liked how he was patient with our learning curves and showed us how to use both devices with a flick of a switch. No more going into TV settings to switch over. Very simple now. Thank you Plug & Play!