I chose this place based on reviews and let me add my praise to this shop. Tamara was great when I…read morefirst called to schedule my truck for work. Henry called and explained their concerns with my vehicle and recommended fixes. No hard sell - no mission creep on fixes, just honest assessment with photos and understandable explanations by Henry. Vehicle repaired with a 3 year guarantee on their work. Just a trustworthy organization with good people helping the customer!

Very upfront with pricing and what they were seeing. Loved having them work on my car,…read moreWill definitely be back!

Fair Manager, But Corporate Pricing and Communication Were Disappointing…read more I brought my 2018 F-150 to this Firestone for a misfire and some basic maintenance. The technician and manager were polite, and the manager genuinely tried to help -- he removed the diagnostic fee and gave me another $50 off when I questioned the pricing. I don't blame him personally; he was working within the constraints of a corporate system. However, the overall experience made it clear that Firestone's corporate pricing and processes are simply not in line with what I consider reasonable. They charged $35 per spark plug for OEM plugs that typically cost around $10-15 each. The ignition coil was also significantly marked up compared to retail prices. Even after the manager applied discounts, the total was still over $600 for spark plugs, one coil, and an oil change. I also asked them to replace the coil boots while doing the spark plugs. They didn't do it and didn't let me know they weren't doing it. I only found out afterward. Not the end of the world, but it would have been nice to be notified, especially when the job requires taking everything apart anyway. The diagnostic process felt inconsistent as well -- at one point, I had to clarify the direction of the misfire diagnosis and ask them to test it under proper load conditions. While they did fix the misfire, the path to get there didn't inspire much confidence. Ultimately, while the manager was respectful and did what he could, the combination of inflated corporate pricing, incomplete communication, and the need for me to guide parts of the process makes it hard for me to recommend this location. I won't be returning, but I appreciate the manager's effort to help within the limits he had.

Communication was poor. Was told one thing prior to appointment and learned the hard way that when…read moreyour told a service will take 1.5 hours it really means 3 hours. And when you're told you will get a mail in rebate but forget to tell you have to use their credit card. Good communication is key to good customer service.

Awesome service, Tristan helped me out and was polite and helpful, service was fast, tire repair…read morewas extremely affordable!

I had a slow leak in one of my tires that had been purchased there. I didn't have an appointment…read morebut they were able to check it right away. They found a small nail in the tire, patched it and had it back to me very quickly. Service was fast, friendly, and quality.

Very friendly service. Took care of our car pretty fast. Large, clean facility. Felt very…read moretrustworthy.

I have now had 2 vehicles repaired here, a Promaster van and a Subaru. Both times, they were much…read morequicker than expected, explained what was needed to fix and what could potentially wait in a way that felt honest and considerate of my money, and were kind and not one bit condescending in their explanations (unfortunately as a woman this is not always the experience I have in auto shops). They have earned all our auto repair business in the future!

Had a great experience with this mechanic. I was working on my 2007 Tahoe trying to diagnose a…read moretransmission issue and got stuck when the pan wouldn't come off due to clearance problems. He came out, took his time, and really worked through it instead of rushing. You can tell he actually cares about doing things the right way. He got everything apart, helped swap out the solenoids, filter, and put everything back together clean. Even though we ended up confirming it's likely a deeper internal issue (3-4 clutch pack), I really appreciated his honesty and thoroughness instead of just throwing parts at it. His pricing was more than fair, especially considering how much time he spent on it. Hard to find someone that detailed and patient these days. Definitely recommend if you need a solid, knowledgeable mechanic who won't cut corners. I will be using him for ANY future needs.

FINALLY found a trustworthy mechanic! Phil is great! He's very affordable, professional & above…read moreall, HONEST. 3 qualities very hard to find. Not only did he change my brake pads cheaper than the other guys but he also offered to top off my fluids. I'll be using Phil from now on & referring him to everyone. Thanks bro! Keep up the great work.

Matt fixed my door locks on my 2017 4Runner. I got a quote from the dealership at 850.00 dollars…read more Matt was able to get parts way cheaper than the dealership's price and install for a flat rate of 250.00 dollars including the parts. This guy is a quality mechanic and super helpful. I will be a return customer in the future. Thanks again Grays Mechanic.

From the owner: This is a family owned business and we are trying to help customers in the best way possible to get…read morethem back on the road. We offer mobile services as well as in house. I am certified through Warren tech for automotive mechanic. My name is Matt, please contact me with any pricing questions. Thanks,

Do you prefer an honest repair shop? I brought my daughter's Xterra in for new brake pads (she kept…read moresaying they needed to be replaced), and Tom went out to take a look. After a few photos, he advised that the pads were relatively new and did not need to be replaced! Wish I had this type of honesty and service on the East Coast!

I recently had the clutch begin to make noises so I had it towed to Hands on Auto Tech for a…read morediagnosis.. There was a problem with the communication surrounding the tow transfer so I started my experience with Hands on Auto Tech with some trepidation. Tom handled the situation and we moved onto the real problem with my truck. The diagnosis was the clutch so I approved the repair and waited a few days for the parts to arrive and the repair to proceed. After the clutch was replaced another problem with the operation of the clutch was discovered so I agreed to the additional repair and another day for repair. After a week I was reunited with my truck. The repair was costly, lengthy and unexpected but coming out the other side of this experience I learned a couple of lessons. 1. If you have your vehicle towed to a shop follow the tow truck to the shop and verify the transfer. 2. Communication and follow up throughout the repair are key Tom was great to deal with and I feel that he was honest with me about the repairs needed and the cost of those repairs. Having recently moved to the area I feel my vehicle maintenance and repair needs can be checked off the list. I can recommend Hands on Auto Tech to anyone needing an honest repair facility and Tom as a good guy to deal with.

Excellent service, knowledgeable and quick. I can always count on them to come throughread more

Extremely high estimates for service, when multiple other shops quotes came in 50% lower suddenly…read morethey could do it for less. Snacks of dishonesty. They also take forever, don't provide updates but inundate you with marketing texts. Hard pass.

Unfortunately, we were the victim of the recent Diesel fuel mix up at Costco and required our gas…read moretank to be flushed. I immediately went to Louisville Tire for their guidance, not only did Bobby recommend USA Towing (also 5 star experience) but he advised on me on what to do and gave me a quick estimate on the repair which they ended up coming well under. Our Highlander is back up and running thanks to Louisville Tire. Bobby and the rest of the team are top notch. We won't go anywhere else for our tire replacement or auto repairs. I can't recommend Louisville Tire & Auto Care enough. I would give them 10 Stars if I could!

Great service! Louisville Tire is not try to upsell you like other places. We highly recommend…read moreLouisville tire. They are real pros. Very honest.

My Fiance thought that Paul was amazing he was kind and had great customer service! He really cares…read morefor the people who walk through the door! Thanks Paul!

Good service for an oil change. Took about 45 minutes but they got me in right away. This needs to…read morebe 85 characters