Excellent service, knowledgeable and quick. I can always count on them to come through

This location used to be good. They did not call when my car was done as they said they would. I had to ask three times to get an email of my invoice. When I picked up my car they did not tell me they did not rotate my tires. They said they could not find the lock, which was in the car. Rather than asking me where the lock was, they simply did not do the work and did not tell me. It is going to be hard for me to go back after all of this. read more

Extremely high estimates for service, when multiple other shops quotes came in 50% lower suddenly they could do it for less. Snacks of dishonesty. They also take forever, don't provide updates but inundate you with marketing texts. Hard pass. read more

I had been bringing my family's cars to the good people at Cooper's for many years. Then, we were shipping my son's car back east and had very hard time constraints. We took the car into Cooper's for an oil change and they broke the motors on the windshield wiper mounts. There was not enough time to order the parts, but the repairs ended up costing several thousand dollars. We repeatedly approached Cooper's asking them to pay for at least part of the repair, but they did not. Their mistake and lack of communication cost us a lot of money and broke what had been a very solid and trusting working relationship. read more

They did an oil change, I told them another place told me I needed back brakes, they told me not to worry it could wait to next oil change and they will check it, no pressure, only $60 for the oil change. They have my car for ever. read more

Had my 2015 4Runner in for service on Friday. Got it back same day and runs like it's brand new! The service tech reps in the front are awesome. Max, Neftali and Devin treat you with respect and full transparency when trying to resolve the issues with your vehicle. I wouldn't take my vehicle anywhere else. Bill Perkins Lafayette, Colorado read more

Amazing customer service and help with my son-in-laws car while I was visiting from Vermont!!!

Cooper's automotive in Lafayette i would rate them a minis 10 this is what happened to me I had my 1995 convertible mustang in their shop for overheating issues when Devin called me asked me to come down there to show him how to latch the convertible top so they can take it for a test drive I showed up Devin and I were talking in the office a customer came in and Devin said to me I'll be with you in just a second so I went outside and I waited for a half an hour for him to come out and I'd show him how to latch the convertible top I then had to get to work so I came back in the shop and I told Devin I have to go to work give me a call and we'll get this to happen. 3 days later I get a to come pick up my mustang when I get there I'm talking to Devin in the office and I'm asking him how did it go with latching my convertible top and he said to me his exact words were it took him and two other guys reefing on my convertible top to make it latch there's no way in hell that it should have taken three guys to latch my convertible top when I got home to wash it that's when I noticed the damage the windows when you roll them all the way up don't even line up with the convertible top part there is a gaps on both doors both windows it's been broke I called the office and I talked to Max and I said I did not leave my car like that in that condition you guys are responsible and you're going to fix it I dropped it back off over there and came back and picked it up and when I pulled in my mustang was the hood was up with no explanation whatsoever I go in the office to get my keys and Devin is on the phone he makes eye contact but he's supposedly on the phone for a good 45 minutes to an hour the whole time I'm there he wouldn't talk to me how unprofessional how rude how disrespectful that is if they think for one minute that they can ignore me and this is going to go away they got another thing coming they need to be responsible for what they did and how they damaged my convertible top on my mustang I'm not going away. I can't see much for the whole crew down there I think they're all just rude disrespectful they do not take responsibilities for their screw UPS and they lie and say they didn't do it when Devin told me what he did. They think if they ignore me this is going to go away but I can guarantee you it's not going to go away they did a lot of damage to my convertible top and my mustang I can't even drive it because there's big gaps in the door in the windows and when it rains the rain comes in and when I'm driving it the wind is blowing so hard in there you can't even hear yourself think. I took pictures and I have pictures. And I'll be more than happy to show anybody that wants to see them. As a matter of fact I wrote the owner and explain this whole thing and he never got back to me so I'm going to pursue this with the next step and I'm prepared to do so. read more

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Cooper's Automotive has my street cred! Clearly, I'm not an expert on cars. However, I'm an expert on character. There's shops that will try to upsell you on services or take advantage of your lack of vehicle knowledge, not here. They shoot it to you straight on what your car really needs or could need in the future. Appreciate that! Everyone was genuine, kind, thorough and real. I'll go to Cooper's whenever my car has a problem and I need an honest answer. EXTRA AWESOME NOTE: Everyone had the best and most respective manners! It made me feel like I was in Texas, again. read more

Do not come here! $120 fee just for inspection, and charges 5x morany other place. Do not recommend. Go to Russel's down the street instead for FAIR prices and overall better job. read more

I took my Toyota Prius car in for 90,000 mile care -- to include 10,000 mile synthetic oil change. They did not change oil filter; they said it had been changed 10,000 miles earlier -- 9 months ago-- and it didn't need changing. They also told me I needed new windshield wipers, front and back; I had new wipers installed last year and they were working fine. I have been going to Coopers for a number of years; they used to do a good job but I won't be going back again. read more

TLDR: Dishonest, badmouths competitors, tries to dupe you into sunk cost fallacy. After my experience, I am surprised there are not more bad reviews. Hopefully this isn't standard practice for this place. Was calling around to different shops to get a quote for new brake pads and rotors. They would not give a quote, or even a ballpark estimate over the phone, but promised they would be able to give a more detailed quote than the other shops if I brought it in, so I went ahead and made an appointment. On the day of the appointment, Getting there right after 7am, I was upset to be hit with a $50 fee just to get a quote. I was NOT told about this when making the appointment over the phone, instead it was made to seem to be just a friendly "drop on by" kind of deal. When I questioned them about this and stated that I was able to get quotes over the phone from other shops, including Russell Auto Service (a competing repair shot about a block away on S. Boulder rd), they badmouthed the other shops and said the other places weren't giving me an honest figure. To me, that's unprofessional. Instead of telling me why I shouldn't trust other shops, tell me why I should trust you and why I need to pay just to try to price out repairs shops! I told them I thought that was shady behavior and was leaving. On my way to the car, the manager, I think his name was Max, stopped me and asked if I would listen to him. He was polite and cordial and would have saved this from being a 1 star review, except he was totally spouting BS. He said he couldn't give a good estimate without the VIN. So the natural question I asked was, why couldn't I give him the VIN over the phone, instead of waiting a week, taking the time first thing in the morning to come by, and showing them there? And he gave me BS about if he had people giving him the VIN over the phone he wouldn't have time for anything else other than taking phone calls... I compared the time if takes to walk to a car, find the VIN, and say it clearly to the time they were taking checking me in and told them I could have given them the VIN 3 or more times over... and he got a bit nervous and chuckled and said he guessed that was true. He also pressured me to get the tires replaced today, since I am still driving on studded snow tires in July. Yes! Bad thing! I've been trying to price out brake and rotor replacements with shops and have them replace the tires at the same time (I have all-season ready to go). But he lied and said Colorado fines you over $1,000 if they catch you driving on studded snow tires after June, to try to pressure me into getting it done today (and of course buy their tires since I didn't have my tires in the trunk at the time). I went to codot.gov to check that out, and they recommend not driving on them in Summer, but don't impose fines. So after all that, they did give me a quote, and it was $500 more than the dealership and more than $500 more than Russell Auto Service. The manager stated he could apply some coupons and use different parts. Why not quote that? Why the refusal to be upfront with the costs? It makes sense to me about having people pay to get the quotes now. It seems they are trying to take advantage of the sunk-cost psychological manipulation... "well, if you have already spent X amount of dollars and that can apply to your repair, then you should just go ahead and spend the rest of the money there." It's almost always a fallacy to think along those lines, but we humans still tend to think it sounds like good logic... All that and more left me with such a bad taste in my mouth. This place seems so shady. I'm not saying don't go here... there are tons of good reviews... I am saying definitely go in with a skeptical mind and get a competing quote from another highly rated shop (a quote that you don't have to pay for). read more

Waaayyyyyy overpriced for work that is only average. Had to take it back and insist that a tech ride with me before it was fixed. Just too expensive to use again. read more

These guys are either crooks or idiots (probably both based on how they talked) and either way you should stay as far away as possible. Girlfriend brought her car here, it has a flat four in it for reference. Had some cooling problems and wanted to see if she could get it fixed before she got home. Before she went in I told her to ask to ONLY inspect the problem areas and do not let them do anything without her permission. They gave her probably the most insane quote I've ever seen in my life. 660 for spark plug service. It took me an hour to pull the plugs out when she got home, they clearly had not been uncovered and there was almost 0 carbon buildup on them. They quoted her 233 for a fuel injector service where they explicitly stated only cleaning with an additive and and not even pulling them out to do a full service. They quoted the belt based on mileage which is alright but, 1580 for the work?? I could buy the most expensive belt I could find for 300, deduct that from the price they gave me and you have 1280 dollars for labor. If I EVEN gave them 5 hours to do it (would be insane even for a Subaru belt in a shop) that leaves their rate at a whopping 256 bucks an hour for that price I'll fly to Japan, resurrect Kenji Kita from the dead and have him do the work himself. Quoted 161 for break fluid change, went ahead and did that for her in around 30 minutes with a 20 buck bottle of break fluid. That's 161-20=$141 in labor, did it in 30 minutes so that leaves their assumed hourly rate of $282 The only thing priced even moderately right on this entire quote was the axle replacement, good job going 1/10 I'm proud of you. Somehow it gets worse. Radiator had a crack, the car was running low on coolant and by the time it was at the shop likely had none. They even showed the empty reservoir to my girlfriend in a photo. They told her they topped it off right before she picked up the car and immediately the car gave an overheat warning. She had to drive home with what was probably no coolant. I thought ok maybe this leak is REALLY bad so I topped it off full and took it for a 20 minute drive. Not a single warning, coolant was still in the reservoir when I parked. These idiots either forgot to actually fill it and lied, or purposely left it empty to try and get a head gasket or piston service out of her by tricking her into driving with no coolant. I even called them right after the service before I got a chance to look at the car and the dude on the phone basically refused to tell me exactly what was wrong. "What exactly is leaking? Reservoir? Piping? Core?" All he'd say was "oh the radiators bad" or "oh the axel boot is bad" even after asking for more details it was all one word answers I'd love to give these guys the benefit of the doubt but that would just mean these nimrods have no idea what they're doing and are probably gonna mess up any car that enters their lot. They're obviously crooks looking to make a quick buck off people who don't know much about cars. Do yourself a favor and find any other mechanic. You're better off asking jiffy lube to do a full engine swap on your car than trusting these guys to change your oil. read more

Brandon and the other office guys are awesome went to battle with our crappy insurance got us a decent deal after a good curb check they do good work picked up on things other shops did not thanks!! read more

These people know their stuff, are honest and charge a fair price. They are also friendly. What more do you want?

Max and Brandon are always friendly and helpful! Very good at communicating with me about my vehicle! I would recommend them to anyone in the area! read more

Overall - I've been exceptionally pleased with the service that I've received from Cooper's automotive and the way that they treat me as a customer. They did a thorough inspection of my car after hitting the 150k mile mark and discussed options to keep the car going to 200k. They recommended a set of services and walked through the charges and explanations clearly (as well as which things would only need to be done this one time before hitting 200k even if an oil change place tries to upsell me on them). I greatly appreciate the pricing transparency and the fact that they aren't telling me to do expensive services my car doesn't require. read more

Achilles problems!! Truck wouldn't start tested believe it's the solenoid. Had the truck towed to Coopers'. Called to check what wait times were. Told they were booked and that when they had a cancellation they could look at it. Now 10 days later they must be pretty busy to not even look at a customer of three years vehicle. Ten days and counting! Now that's taking care of your customers!! read more

I typically don't use local service unless I really trust them and these guys came highly recommended. I always go here now for my Nissan. Great job every timeo read more

I had a great experience at Coopers and I highly recommend them. I went in because my car was squeaking d/t a loose timing belt. They ended up tightening my timing belt, giving me an oil change, and fixing a couple of minor things on my car (light bulb for my back license plate and cleaned out an air filter). Definitely didn't need those extra fixes, but the price was reasonable, so I went with it. Thanks for a wonderful experience! I'll definitely be back. read more

Eric is the best. Brought in my Hyundai after an ice incident which obliterated my whole wheel assembly when my car slid and jumped a curb with the wheels turned sideways. Of course insurance was involved and it wasn't an easy deal. Eric took the reins and went to bat for me to justify his estimate and ensure my car was fixed PROPERLY and even squeezed a few extra bucks out of them to get the job done right. He kept me up to date and always checked in with progress reports and to ask before proceeding with anything. The car drives like a dream now and I couldn't be happier. Thanks! read more

First of all I don't buy that every review is rated 5 star. Originally about two years ago I posted a review of Coopers by explaining that when I took my jeep in for a tune up they informed me that I needed asap a water pump and it would only cost around 900.00 plus labor. My gut feeling was I was being played. And I was right it's been over two years and still not a drip. Be careful with this place. And I don't know how they managed to get all negative reviews off. But mine has disappeared along all other negatives. read more

I wasted over two months and 3 thousand dollars because of this place. Before I get into it I would like to say that Stephen was awesome, from a customer service perspective. I brought my car in because I already spent 2 thousand dollars chasing a vibration problem. I gave very specific symptoms and was told it was coming from my rear drive shaft. I said to please check my CV axel because I was in a collision months prior....I had to ask twice if they were sure it wasn't the CV and was told with absolute confidence it was not. The "15 year VW tech" did a "full" diagnostic test and sent a video of my rear drive shaft separating from the disc. Ok, great. But did they actually check the CV?? After getting a quote for the rear driveshaft for over 2K I decided to go elsewhere, which was a disaster in itself. Got a new rear driveshaft put in and the vibration is still there. I called my mechanic in Wyoming who did amazing work for me in the past and before I could even finish telling him everything he was CONVINCED IT WAS MY CV JOINT!! He said most places will only check the boot for leaking grease and not the internal structure. Did I expect them to actually inspect my CV? Absolutely!! Collision? Check. Vibration only on acceleration? Check. I bought a new CV axle, drove to Wyoming, had it installed and just like magic, the vibration is gone. Of course when I call this place to share the news I'm told, "well it still could have been the rear drive shaft". Yea, ok. Awesome not to take accountability whatsoever and have me chasing issues when I brought up the possible reason, only to be shot down and told it was something much more expensive. I was never charged for the diagnostic test because I was told any work to be done would be included, so for that, I guess I'm thankful? It's hard to be thankful when the whole time I was wasting time and money on something that could have waited. I'm angry because how can something so simple go unnoticed? How can someone with so much experience not ONCE think to actually thoroughly check the most obvious thing? Time is money, and I wasted a lot of it with this place. Can't wait to hear how this wasn't their fault. read more

Came here the other day for an oil change and was really happy with my experience! Eric and Jessica were both really helpful, knowledgeable, and kind. They got me in last minute, even though they were busy, and I didn't feel taken advantage of the way I have at some other car service locations in the past read more

I work nearby this shop and they're highly recommended by everyone I work with so last week when I showed up to work with a car that may or may not start to get me home in the evening, everyone suggested Cooper's. I called the shop and told them "Something is wrong that may or may not be an alternator or the battery". They told me to bring it in if I could, and if it wouldn't start to bring the keys and they'd figure it out. I got it dropped off, they gave me an estimate for what they expected, said they'd double check everything after they solved the initial problem, and sent me on my way. They called me every step of the way to give me updates and by the time I was off work and able to go pay them, the car had already been dropped off at my work. They came in under the estimate and the time expectation. I will happily recommend them to anyone who asks for a good mechanic. read more

I received a text solicitation and based upon previous positive experience, I took my diesel truck there for an oil and fuel filter change. Called ahead for a quote and then in person when I dropped the vehicle off, I informed them that it took full synthetic oil. When I picked up the vehicle it said on the invoice that they put synthetic blend in. Too late to complain so I drove home. The next day I tried to start the truck but the batteries were drained. Couldn't even jump start it. What the hell.....coincidence? Of course, that is what their rep said when I complained in their follow up review. Should I now check the filters to see if they are new? It's aggravating when you pay top dollar for a service and end up being insulted. read more

Several friends recommended Cooper's, so I took my GMC Yukon there for 200,000-mile maintenance and check-up. They inspected the SUV and found the differential fluid needed to be changed. They found a few other items then provided the cost and also advised whether it was needed now or something that could wait. They were thorough, professional, courteous and knowledgeable. Their customer service was exceptional, so I'll be back for future service. Thanks Cooper's! read more

Took a car in due to a leak under the engine of a fluid that I thought was oil but wasn't sure. Cooper's confirmed it was an oil leak and also confirmed that it was still covered under manufacturers power train warranty. Instead of quoting me for the repair, Eric pointed out that the Subaru dealer would fix it for free. Straightforward & honest. read more

Eric and his team are honest. The works is done above expectation and at a reasonable price. I've been using this shop since I moved to the area in 2012 and will always be a loyal customer. This is an honest mechanic shop that will never suggest work that is not needed. Make an appointment if possible. read more

I am relatively new to the area and have been shopping around for a good, trustworthy mechanic. Cooper's is so far the fairest priced and most honest shop I have found. And after trying out three other highly recommended shops, I am going to stick with Cooper's from here on out! read more

Just picked up my car from Cooper's automotive after getting a front wheel bearing fixed and a 4 wheel alignment. I noticed a small oil splatter on the front seat which I addressed with Eric, the store manager, who quickly addressed the problem. Not only did he attempt to clean the stain, he then reassured me that I would be taken care of with an oil change during my next visit. My car is also driving great and they properly took care of the issues I was having. Thoroughly satisfied. read more

Eric and the team at Cooper's were great. Without a doubt the most honest and competent mechanics I've experienced. And affordable to boot, well worth the drive from Boulder read more

Cooper's is the most honest auto mechanic I have ever been to. Due to this, they get all of our business and will continue to. We also recommend them to all of our friends and neighbors. We have been slightly scarred over the years with auto mechanics, and we needed someone local since we purchased a home in Erie. We have Cooper's a try due to all the great reviews and they did not disappoint. We have used Cooper's a couple times over the past year, and they have been honest and helpful every time. read more

This place screwed me. I was essentially charged twice for them to correctly diagnose a problem once, which fact their representative seemed unbothered by. All the while, they seemed to enjoy explaining to me how little I was paying. Weird experience. read more

Went in to get an oil change for my vehicle and everything went well and as expected. The service clerk behind the counter informed me of other things that will need future attention, but did not pressure me into scheduling service to get those items fixed. The whole process was about 20-25 mins and I was out the door and on my way. Good place to have work done on your car. read more

So far, I give this place 5 stars... I called the place I usually go to and asked if I could bring my car in the next morning to get the panel on the bottom secured since it came loose and was dragging on the road. They told me, "we'll be open in the morning and bring your car in as early as you can." I showed up, waited 10 minutes in the office for someone to come help me, no one showed, and I walked out. What companies don't realize is they don't have the luxury to fuck up anymore. Every moment and interaction of your business counts otherwise people go elsewhere. I found Cooper's on yelp, called, told him what was going on, and he said to bring it in. When I got there, he took the keys, drove my car in to get fixed, and came back 5 minutes later. I asked him how much, and he said no charge, the panel was just incorrectly installed from the previous place I got work done and to have a nice day. He didn't get any contact information & didn't tell me I needed to spend $2,000 dollars on this, this, and that. Just a simple fix, and nice, honest customer service. I'll be coming back here for future work on our cars. p.s. If you're curious Fordyce Auto Center is the first place I listed. read more

I am never disappointed with Coopers Automotive. The integrity of this auto-shop is outstanding. Fast, friendly, reliable and above all else honest! read more

I was recommended to Cooper's by a neighbor. She was recommended Cooper's buy a couple other people. I've taken a couple different cars to them for work and always happy with my experience. As a woman I have experience many of those automotive repair shops that try to take advantage of a woman who may not know about her car. I do know a lot about cars and always shocked how many of those shops are out there! Coopers is NOT one of those. Honest and not in the biz of adding repairs that are nit needed! Plus Eric has the best customer service In the industry and is the reason I will keep taking my car and recommending others to take their cars to Coopers. Eric even took the time one day when I called to talk to somebody about a potential vehicle my son was going to buy. Being as knowledgeable as he is he told me what to look for, what to expect and gave us the tools to make sure we weren't buying a lemon. Take your car to Coopers!! read more

My first oil change after my dealership package expired. I wish I would have just gone to Cooper's from the start. Really nice to have an appointment and be done in 25 minutes vs. waiting in line for my turn, only to wait who knows how long for the service at the dealership. Very impressed that after being told I needed an alignment elsewhere, Cooper's Auto staff said my tires aren't showing evidence of that and educated me on what I would notice if it actually did need one. I'll be back for oil changes, maintenance and for that alignment when it's needed. Honest shop with really good people working there. read more